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  • For Enterprise Architecture Professionals

    Report

    Report The Five Key Trends For 2017 That Shape How We Manage Enterprise Content

    Landscape: The Enterprise Content Management Playbook
    May 2, 2017 | Cheryl McKinnon

    2017 will be a tumultuous year in the enterprise content management (ECM) market, with significant disruptions across the vendor landscape. Five key trends are shaping the ECM space. New business...

  • For CIO Professionals

    Report

    Report Market Overview: European Mobile Workspace Services

    Manage The Mobile Mind Shift With The Right Workspace Provider
    November 14, 2014 | Dan Bieler

    The provider of your mobile workspace solutions will be more than just a provider of technology. Rather, the right provider will have to bring the right assets and experience to act as a strategic...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Enterprise Mobile Applications Services Providers

    Can Any Provider Deliver On The Full Demands For Enterprise Mobile Apps?
    September 29, 2014 | Liz Herbert

    Enterprise mobile applications are a new frontier and a fast-growing area of business technology investment as employees demand better tools to win, serve, and retain customers. Application...

  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: Salesforce Wear Opens Up New Enterprise Wearables Opportunities

    Salesforce Wear Developer Pack Will Drive Enterprise Adoption Of Both Wearables And Salesforce1
    June 11, 2014 | J. P. Gownder

    On June 10, 2014, salesforce.com announced Salesforce Wear, a bundle of free tools aimed at expanding the mobile potential of the Salesforce platform with wearables. This program offers support for...

  • For CIO Professionals

    Report

    Report Understanding Mobile Information Workers In Australia And New Zealand, Part 2

    Tablet Penetration Is Growing, But Business Use Is Low
    May 7, 2014 | Tim Sheedy

    Bring-your-own-device (BYOD) is no longer the hot topic it once was — and that's because it has already happened. Even at businesses that resisted change or took no action, smartphones,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report European Mobile Workplace: The Strategic Sourcing Agenda In 2014

    Sourcing This Year Must Focus On Devices, Content, And Role Packages
    February 13, 2014 | Henning Dransfeld

    2013 was a year for innovation and active deployments for mobile workplace services in Europe, but we see many challenges ahead. In particular, there is a growing imbalance between the expectations...

  • For CIO Professionals

    Report

    Report SharePoint: Solid In The Enterprise, But Missing The Mobile Shift

    October 17, 2013 | John R. Rymer, Rob Koplowitz

    This data chart details the full results of Forrester's August 2013 Global SharePoint Usage Online Survey. The results show that SharePoint continues to make slow progress on the transition to...

  • For Application Development & Delivery Professionals

    Report

    Report SharePoint Adoption Faces Three Barriers: Mobile, Social, And Cloud

    February 27, 2013 | John R. Rymer, Rob Koplowitz

    These data charts contain the full results of Forrester's August 2012 Global SharePoint Usage Online Survey. The results indicate that weak mobile access and social computing features combined with...

  • For CIO Professionals

    Report

    Report Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In
    January 29, 2013 | Rob Koplowitz, John R. Rymer

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

  • For CIO Professionals

    Report

    Report Assess Your Mobile Engagement Maturity

    November 12, 2012 | Simon Yates

    CIOs, as the leaders driving technology strategy, must develop a mobile engagement strategy that embraces the needs of customers, partners, and employees. Don't get bogged down in the minute...

  • For Infrastructure & Operations Professionals

    Report

    Report Mobility Adoption Is Poised For Strong Growth In India

    An Improving Mobility Infrastructure And Ecosystem, Combined With Business And Workforce Demand, Is Fueling Growth
    May 4, 2012 | Katyayan Gupta

    The enterprise mobility market presents a huge opportunity for tech vendors in India, especially for telcos and systems integrators (SIs). Mobility is among the top priorities for business...

  • For CIO Professionals

    Report

    Report Mobile Is The New Face Of Engagement: An Executive Summary

    March 26, 2012 | Ted Schadler, John McCarthy

    This report summarizes the 28-page Forrester report "Mobile Is The New Face Of Engagement." By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. However,...

  • For Infrastructure & Operations Professionals

    Report

    Report Corporate App Store Environments Open New Market Opportunities

    Vendors Will Differentiate Mobile App Stores Through Comprehensive Offers
    February 22, 2012 | Michele Pelino

    Corporate mobile technology for enterprise IT is increasingly complex. More employees are using personally owned smartphones and tablets at work, and firms are leveraging an array of mobile...

  • For CIO Professionals

    Report

    Report Mobile Is The New Face Of Engagement

    CIOs Must Plan Now For New Systems Of Engagement
    February 13, 2012 | Ted Schadler, John McCarthy

    By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

  • For CIO Professionals

    Report

    Report Consumerization Drives Smartphone Proliferation

    Employees' Choices And Dollars Dictate The Rise Of Android And Apple Devices
    December 2, 2011 | Ted Schadler

    More than half of US information workers pay for their smartphones and monthly plans, and three-quarters pick the smartphone they want rather than accept IT's choice. What does consumerization's...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Five Trends That Will Change SaaS Sourcing

    What Sourcing Professionals Need To Know About The Future Of SaaS
    November 30, 2011 | Liz Herbert

    Software-as-a-service (SaaS) has finally come of age and is now a staple of the technology landscape at most organizations. As organizations build on the basics of their SaaS sourcing and vendor...

  • For Application Development & Delivery Professionals

    Report

    Report Four Questions Guide Web Mobile Content Management Plans

    November 21, 2011 | Stephen Powers

    As consumers access online content on more devices — computers, smartphones, tablets, TVs, eReaders, and even gaming consoles — managing and delivering digital content has grown...

  • For Application Development & Delivery Professionals

    Report

    Report Case Study: Sybron Dental Tackles Sales Productivity Improvement With Mobile CRM

    November 18, 2011 | William Band

    How do you leverage a treasure trove of end customer data when it suddenly comes available? Sybron Dental, a dental supplies company, faced this scenario when it struck a deal with its distributors...

  • For Application Development & Delivery Professionals

    Report

    Report Case Study: USA Fact Uses Mobile To Boost CRM Adoption And Productivity

    October 6, 2011 | William Band

    What do you do when the economy tanks, sales shrivel, and profitability shrinks? This was exactly the challenge facing the management and sales team at USA Fact, a pre-employment screening company....

  • For Application Development & Delivery Professionals

    Report

    Report Case Study: Santander Consumer USA Wins With A Smart Mobile CRM Implementation Strategy

    September 1, 2011 | William Band

    What happens when your sales reps blindly make decisions without having the right customer contact information and transaction data at their fingertips to guide them? Santander Consumer USA, a...

  • For Application Development & Delivery Professionals

    Report

    Report Best Practices: The Right Way To Implement Mobile CRM

    Adopt Mobile Solutions To Empower Employees And Drive Productivity
    August 22, 2011 | William Band

    Business process pros that support customer-facing employees agree: The primary value of mobile customer relationship management (CRM) is the ability to access and update business-critical...

  • For CIO Professionals

    Report

    Report Does Your IT Department Support The Needs Of The Mobile Workforce?

    An IT Support Report Card On Employee Mobile, Social, And Collaboration Tools
    August 17, 2011 | TJ Keitt

    In 2016, Forrester projects that 63 million US information workers will telecommute at least part-time. Our recent survey of 4,985 US information workers indicates we're well on our way to hitting...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Mobile Collaboration, Q3 2011

    August 5, 2011 | Ted Schadler

    Mobile collaboration means putting collaboration workloads onto all-important smartphones and tablets, then delivering a great user experience anywhere, anytime, on any device. This is a high bar...

  • For Application Development & Delivery Professionals

    Report

    Report SAP Shows Progress On Its Cloud, Mobile, And In-Memory Innovation Agenda

    July 13, 2011 | China Martens, Paul D. Hamerman

    At its recent Sapphire Now user conference, SAP confidently extolled the virtues of in-memory computing, mobility, and on-demand applications as key innovation pillars, with social collaboration as...

  • For Application Development & Delivery Professionals

    Report

    Report Innovative Technologies Will Drive Enterprise Applications And ERP To A Bright New Future

    June 30, 2011 | Paul D. Hamerman

    In the next five years, enterprise apps will be transformed by technologies that disrupt preconceived notions about ownership and support costs, process flexibility, insight, and speed of delivery....

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