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  • For Infrastructure & Operations Professionals

    Report

    Report Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Jobs

    Tools And Technology: The Workforce Enablement Playbook
    March 6, 2017 | David K. Johnson

    Employees in your company who engage with customers must become more agile, responsive, and informed. The corporate personal computing environment is now a mix of legacy technology that isn't well...

  • For Infrastructure & Operations Professionals

    Report

    Report Build Your Workforce Enablement Strategic Plan

    Strategic Plan: The Workforce Enablement Playbook
    February 13, 2017 | David K. Johnson

    Few areas of technology are as fundamental to customer interaction and business execution as the devices and software that employees use. But chances are, your firm and executive colleagues view...

  • For B2B Marketing Professionals

    Report

    Report Road Warriors' In-Person, Client-Facing Behavior Comes With Added Risk

    Business Technographics® Data Snapshot
    January 26, 2017 | Tyler McDaniel

    Mobile devices empower road warriors, but flexible workspaces can add to corporate risk. We compared the behavior of SMB and enterprise information worker road warriors with that of all information...

  • For Infrastructure & Operations Professionals

    Report

    Report Harness The Potential Of Millennials With Your Workforce Technology Strategy

    Millennial Workers Are Now The Largest Generation In The Workforce And Require A Different Approach
    February 2, 2016 | J. P. Gownder

    The composition of the workforce is changing, as Millennials have recently become the largest generation in the workforce. Alongside that shift comes a change in work styles, a greater level of...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2016: Seven Gains In Workforce Tech

    November 16, 2015 | David K. Johnson, J. P. Gownder

    Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer because to delight customers, your...

  • For Infrastructure & Operations Professionals

    Report

    Report The Mobile App-ocalypse Is Coming: Are You Ready?

    Make Smarter Mobile Bets For Your Workforce To Avoid App Overload
    October 30, 2015 | Christian Kane

    Employees want their mobile devices to be just as capable of completing work tasks as their PCs. This means enabling them with an ever-expanding set of mobile apps. Fall short, and you risk facing...

  • For Infrastructure & Operations Professionals

    Report

    Report Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

    Eight Technology Shifts That Underpin Workforce Enablement
    February 4, 2015 | Christopher Voce, David K. Johnson

    The technology your firm's employees use every day is an enormous source of personal innovation and competitive advantage. Yet, the overwhelming direction of infrastructure and operations (I&O)...

  • For Security & Risk Professionals

    Report

    Report Brief: Stolen And Lost Devices Are Putting Personal Healthcare Information At Risk

    It's Time For Healthcare CISOs To Close The Faucet Of Data Loss From Endpoints
    September 4, 2014 | Chris Sherman, Heidi Shey

    Amid a rising tide of compliance pressures, employee mobility, and high black-market values for personally identifiable information (PII) and personal healthcare information (PHI), security and...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Enterprise Endpoint Backup And Recovery Solutions

    Protect And Enable The Anytime, Anywhere Worker With Client Data Protection
    July 3, 2014 | Chris Sherman

    The information workers of today look very different from those just a few years ago. Today, they work in more places on more devices and expect services to be available 24x7. They create data on...

  • For CIO Professionals

    Report

    Report Understanding Mobile Information Workers In Australia And New Zealand, Part 2

    Tablet Penetration Is Growing, But Business Use Is Low
    May 7, 2014 | Tim Sheedy

    Bring-your-own-device (BYOD) is no longer the hot topic it once was — and that's because it has already happened. Even at businesses that resisted change or took no action, smartphones,...

  • For CIO Professionals

    Report

    Report Understanding Mobile Information Workers In Australia And New Zealand, Part 1

    Smartphones Are Emerging As An Important Productivity Tool
    May 7, 2014 | Tim Sheedy

    Bring-your-own-device (BYOD) is no longer the hot topic it once was — and that's because it has already happened. Even at businesses that resisted change or took no action, smartphones,...

  • For Infrastructure & Operations Professionals

    Report

    Report Find The Sweet Spot For Your Bring-Your-Own-Device Program

    April 9, 2014 | Michele Pelino

    Infrastructure and operations (I&O) leaders have the opportunity to offload costs and responsibility while increasing productivity by launching formal bring-your-own-device (BYOD) programs that...

  • For CIO Professionals

    Report

    Report How Smart Companies Take Advantage Of Smart Meeting-Room Technology

    New Tools Optimize Meeting-Room Utilization And Promote Effective Collaboration
    February 3, 2014 | Philipp Karcher

    In a world of smartphones, smart cars, smart buildings, and smart cities, how do touchscreen, mobile, sensor, big data, and other smart technologies apply to the conference room? Although...

  • For CIO Professionals

    Report

    Report Workforce Personas And The Mobile App Gap

    Productivity Apps, Process Apps, Or Both? Personas Help You Decide
    November 4, 2013 | Ted Schadler

    The mobile mind shift that people are experiencing at home — to expect everything on a mobile device — drives their mobile expectations at work as well. IT is slow to respond with...

  • For CIO Professionals

    Report

    Report Mind The Tech Expectations Gap: Make Technology Integral To Company Culture

    October 17, 2013 | Jennifer Belissent, Ph.D.

    "Happy employees make happy customers" or so the saying goes. Employee satisfaction and engagement are correlated to business outcomes. Finding the right employees, providing them with the tools...

  • For Infrastructure & Operations Professionals

    Report

    Report Unified Communications And Collaboration Adoption Is Set To Grow In Asia Pacific

    October 2, 2013 | Nupur Singh Andley

    Unified communications and collaboration (UC&C) solutions have been used in Asia Pacific for years, with isolated deployments in various industries — but few companies in the region have...

  • For Application Development & Delivery Professionals

    Report

    Report Development Landscape: 2013

    Developer Forrsights North America And Europe
    August 22, 2013 | Jeffrey S. Hammond, Vivian Brown

    Software development is changing rapidly; firms must use this to their advantage to avoid falling behind. The Forrsights Developer Survey, Q1 2013 shows that mobile development is among the hottest...

  • For CIO Professionals

    Report

    Report Benchmarking Technology's Effect On Employee Engagement

    Benchmark: The Workforce Experience Playbook
    July 30, 2013 | TJ Keitt

    We've all seen the headlines: "The Nature Of Business Is Changing!" "Employees Demand Flexibility!" "Younger Workers Want To Use Social Tools!" Business leaders study these trends in an effort to...

  • For CIO Professionals

    Report

    Report The Workforce Experience Ecosystem: Engagement, Productivity, And Customer Impact

    Landscape: The Workforce Experience Playbook
    July 30, 2013 | Simon Yates, Jennifer Belissent, Ph.D.

    Business leaders know that to succeed they need committed and driven employees who understand the value their work delivers to customers and have the right tools to boost their productivity. But...

  • For CIO Professionals

    Report

    Report Enable Workplaces Of The Future, Now!

    Flexible Work And Cowork Redefine Workplace Diversity
    May 14, 2013 | Jennifer Belissent, Ph.D.

    If you haven't heard the latest office gossip, you might want to figure out why. As workers increasingly work from home, a coffee shop, a public library, the train, or one of the new coworking...

  • For Infrastructure & Operations Professionals

    Report

    Report Build A Road Map For Workforce Computing

    May 10, 2013 | Christian Kane

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their five-year technology road map for workforce computing. This is important because into...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

    2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

  • For Infrastructure & Operations Professionals

    Report

    Report Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

    Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans
    April 12, 2013 | Rachel A. Dines

    In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

  • For CIO Professionals

    Report

    Report The Coming Integration Of Personal Cloud Services And Enterprise Apps

    How Workers' Personal Cloud Services Will Link Into Enterprise Applications
    March 21, 2013 | Frank E. Gillett

    Personal cloud services such as Dropbox and Evernote seem like consumer-focused apps that CIOs should block from authorized workplace use. Currently, many CIOs believe that mobile devices and...

  • For CIO Professionals

    Report

    Report 2013 Mobile Workforce Adoption Trends

    More BYOD, More Devices, More Mobility, More Apple
    February 4, 2013 | Ted Schadler

    Have we hit peak bring-your-own-device (BYOD)? Which apps are most important on smartphones? How many employees are interested in Windows tablets? Do employees use mobile devices for work more at...

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