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  • Enterprise Content Management Suites

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The Enterprise Content Management Playbook For 2017

The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy

Enterprise content management (ECM) is a discipline in transition in 2017. Enterprise architecture (EA) professionals know that the volume of their business and transactional content continues to...

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  • For Enterprise Architecture Professionals

    Report

    Report The Five Key Trends For 2017 That Shape How We Manage Enterprise Content

    Landscape: The Enterprise Content Management Playbook
    May 2, 2017 | Cheryl McKinnon

    2017 will be a tumultuous year in the enterprise content management (ECM) market, with significant disruptions across the vendor landscape. Five key trends are shaping the ECM space. New business...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Content Management — Business Content Services, Q2 2017

    Our Evaluation Of 15 Vendors In A Market In Transition
    April 5, 2017 | Cheryl McKinnon

    In our 26-criteria evaluation of enterprise content management (ECM) business content services providers, we identified the 15 most significant ones — Alfresco Software, Box, Everteam, Hewlett...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Content Management — Transactional Content Services, Q2 2017

    Our Evaluation Of 13 Vendors In A Market In Transition
    April 5, 2017 | Cheryl McKinnon

    In our 28-criteria evaluation of enterprise content management (ECM) transactional content services (TCS) providers, we identified the 13 most significant ones — Alfresco Software, Everteam,...

  • For Enterprise Architecture Professionals

    Report

    Report Solve Your Top Content Challenges With Modern, Agile ECM Architectures

    Tools And Technology: The Enterprise Content Management Playbook
    December 9, 2016 | Cheryl McKinnon

    Enterprise content management (ECM) is not a single technology but is an umbrella category that includes a broad spectrum of integrated document, process, and analytic capabilities. This report...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: ECM Providers Gobble Up Capture Technology

    New Entrants Are Challenging The Old Guard
    March 21, 2016 | Craig Le Clair

    Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models....

  • For Enterprise Architecture Professionals

    Report

    Report Brief: ECM Divides Into Transactional And Business Content Segments

    October 21, 2015 | Craig Le Clair

    New providers and mobile, collaboration, and cloud deployment enhancements continue to alter the enterprise content management (ECM) landscape. In light of the changing market dynamics, Forrester...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: ECM Business Content Services, Q3 2015

    Our Evaluation Of 11 ECM Vendors And How They Stack Up
    August 28, 2015 | Cheryl McKinnon

    In Forrester's 31-criteria evaluation of enterprise content management (ECM) business content services vendors, we identified the 11 most significant software providers — including Alfresco...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: ECM Transactional Content Services, Q3 2015

    Our Evaluation Of 10 ECM Vendors And How They Stack Up
    July 15, 2015 | Craig Le Clair

    In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

  • For Enterprise Architecture Professionals

    Report

    Report Maximize The Business Value Of New ECM Deployments With A Clear Migration Strategy

    Migration Is An Opportunity To Align Business And Technology Teams
    June 3, 2014 | Cheryl McKinnon

    Migration projects present an ideal opportunity to bring business and technology teams together to share their vision, reach consensus on handling legacy content, streamline processes, and simplify...

  • For Enterprise Architecture Professionals

    Report

    Report Choosing The Right ECM Business Partner Maximizes Value

    November 11, 2013 | Alan Weintraub

    Enterprise content management (ECM) solutions typically involve business process changes, system customizations, and organizational changes to fully realize a return in the investment. When IT...

  • For Enterprise Architecture Professionals

    Report

    Report In Light Of ECM Maturity, Concerns Still Linger

    November 6, 2013 | Alan Weintraub

    These data charts detail select results of Forrester’s May 2013 Global Enterprise Content Management Online Survey and the August 2013 Global SharePoint Usage Online Survey. We have compared...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Content Management, Q3 2013

    September 19, 2013 | Alan Weintraub, Craig Le Clair

    The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Content Management, Q4 2011

    EMC, IBM, OpenText, And Oracle Lead, With Microsoft Close Behind
    November 1, 2011 | Alan Weintraub

    In Forrester's 66-criteria evaluation of enterprise content management (ECM) vendors, we found that EMC, IBM, OpenText, and Oracle lead the pack because of their abilities to address all four...

  • For B2B Marketing Professionals

    Report

    Report Demand Insights: The SMB Software Market 2011

    SMBs Exhibit A Broad Adoption Profile, But Growth Is Being Stunted By The Credit Crunch
    October 25, 2011 | Tim Harmon

    For most software categories, tech marketers once considered the small to medium-size business (SMB) market to be "software non grata." Their assumption was that most SMBs supported their...

  • For Enterprise Architecture Professionals

    Report

    Report Content Mapping: The Secret To ECM Technology Selection Success

    September 15, 2011 | Alan Weintraub

    Content forms the backbone of an information worker's decision-making process, but organizations often miss the critical aspect of assessing their content when formulating an enterprise content...

  • For Enterprise Architecture Professionals

    Report

    Report Can Google Solve Your ECM Problems?

    Google Docs Fills A Niche In Casual Content Support
    July 28, 2011 | Alan Weintraub

    More and more enterprises are supporting Google for email and calendar. Once deployed, organizations consider Google for additional applications, such as Google Docs. Google Docs provides a simple...

  • For Enterprise Architecture Professionals

    Report

    Report Plan Your ECM Strategy For Business, Persuasive, Transactional, And Foundational Needs

    April 14, 2011 | Stephen Powers, Alan Weintraub

    Enterprises continue to struggle under increasing volumes of varying types of content. Historically, content and collaboration (C&C) professionals have taken a product-specific approach to their...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Snapshot: McLaren Software

    Engineering Document Management And Control For Owner Operators
    December 1, 2010 | Craig Le Clair

    Forrester has written extensively about the need for ECM vendors to provide line-of-business (LOB) applications to enterprise customers. The market, however, has paid less attention to the...

  • For B2B Marketing Professionals

    Report

    Report Demand Insights: The SMB Software Market 2010

    Small And Medium-Size Businesses Are Defying Gravity
    August 9, 2010 | Tim Harmon

    Small and medium-size businesses (SMBs), like their enterprise brethren, are shifting their technology focus from IT to business technology (BT). As their focus on business solutions — as...

  • For Enterprise Architecture Professionals

    Report

    Report Update 2010: Topic Overview: Enterprise Content Management

    July 16, 2010 | Stephen Powers

    Enterprise content management (ECM) continues to attract interest from organizations trying to manage the explosion of unstructured content. Enterprises want three things from ECM: to help make...

  • For Enterprise Architecture Professionals

    Report

    Report Collaboration, Search, And Compliance Drive 2010 ECM Investments

    Findings From Forrester's October 2009 Global Enterprise Content Management Online Survey
    December 8, 2009 | Stephen Powers

    Forrester recently surveyed 170 information and knowledge management (I&KM) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year....

  • For Security & Risk Professionals

    Report

    Report Supporting Regulatory Requirements: A Growing Concern For Enterprise Buyers

    December 2, 2009 | Brian W. Hill

    This data chart, based on data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2009, highlights the importance of supporting regulatory requirements in software...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    Traditional Players Continue To Lead, While Microsoft Makes Inroads
    November 12, 2009 | Stephen Powers, Brian W. Hill

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a...

  • For Application Development & Delivery Professionals

    Report

    Report The Four Decision Factors For Open Source Enterprise Content Management

    August 5, 2009 | Stephen Powers

    Open source enterprise content management (ECM) initiatives are common in small and medium-sized businesses (SMBs) or in department-level projects. Yet information and knowledge management (I&KM)...

  • For CIO Professionals

    Report

    Report How SaaS-Able Are Content, Collaboration, And Data Software Categories?

    Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery
    July 8, 2009 | Craig Le Clair, Ted Schadler

    Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license...