Advanced Search
51 results in Reports
Sort by:
Refine
  • Site Search

Featured content

The Enterprise Content Management Playbook For 2017

The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy

Enterprise content management (ECM) is a discipline in transition in 2017. Enterprise architecture (EA) professionals know that the volume of their business and transactional content continues to...

Search Results

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Digital Experience Platform Technologies, Q3 2016

    Landscape: The Digital Experience Delivery Playbook
    September 13, 2016 | Mark Grannan

    Organizations face an expanding ecosystem of technology supporting digital customer experiences, but they're falling behind on using the technology to provide great experiences. Application...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Digital Experience Platforms

    Three Classes Of Vendors Tackle The Multichannel Experience Mandate

    Application development and delivery (AD&D) professionals need an array of software to create and manage the digital experience (DX). They must evaluate, implement, integrate, and build front-end...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Cognitive Search Is Ready To Rev Up Your Enterprise's IQ

    Enterprise Search Has Evolved Into Something Delightfully Different
    May 2, 2016 | Rowan Curran, Mike Gualtieri

    Keyword search is obsolete. Cognitive search is the new watchword. We've gone far beyond the traditional search box with a simple list of results to cognitive search. That means less searching and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Get Better Results — Virtual Agents Are Key To Improving Site Search

    December 1, 2015 | Brendan Witcher

    As technology has become increasingly sophisticated, consumer search expectations and behaviors have evolved. Unfortunately, traditional site search technology has failed to evolve at the same...

  • For Application Development & Delivery Professionals

    Report

    Report Google-ize Your Site-Search Experience

    Follow Three Best Practices To Ensure Site Search Matches Your Customer Experience Goals
    October 19, 2015 | Anjali Yakkundi, Dominique Whittaker

    If you ask customers what they expect from a website's search capability, they'll invariably say they want the Google experience: results that are contextual, predictive, and relevant. But site...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Big Data Search And Knowledge Discovery Solutions, Q3 2015

    Data-Driven Business Imperatives Make Search More Critical Than Ever Before
    September 24, 2015 | Mike Gualtieri, Rowan Curran

    Welcome to modern enterprise search. These solutions have evolved well beyond simple keyword search to provide contextual searches that provide more relevant results and valuable knowledge that can...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Enterprise Search And Knowledge Discovery

    September 24, 2015 | Rowan Curran

    Enterprise search has long been hamstrung by complex implementations, onerous maintenance, and less-than-spectacular search experiences for users. But the enterprise search and knowledge discovery...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Digital Customer Experience Technologies, Q1 2015

    February 6, 2015 | Mark Grannan

    Consumers are delighted by digital experiences that are effective, easy to use, and make the customer feel good. How are you going to keep up? Firms face an expanding ecosystem of technology...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Must-Have Features On Banks' Secure Websites

    Understanding Consumer Use And Best Practices Can Guide Providers Toward Online Banking Success
    November 5, 2013 | Peter Wannemacher

    For banks, getting their secure websites right is critical to business success. So how can digital teams at banks ensure their websites meet or exceed user expectations? Our data shows that some...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Why More Banks Should Put Search On Their Secure Websites

    Online Bankers Say Search Is Important But Low In Quality, And Many Banks Don't Offer Search On Their Secure Websites
    November 5, 2013 | Peter Wannemacher

    Banks routinely upgrade and enhance their secure websites with an eye toward meeting users' needs, driving sales, and differentiating from competitors. Key decisions in this process often revolve...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Site Search Technology

    A Maturing Market Is Shrinking
    September 16, 2013 | Anjali Yakkundi

    Site search plays a vital role in your digital customer experience strategy. It helps improve customer self-service, increase sales conversion rates, and increase page views and site traffic....

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For AD&D Pros: Digital Customer Experience Technologies, Q3 2013

    Use These Technologies To Deliver Great Digital Customer Experiences
    September 3, 2013 | Anjali Yakkundi, David Aponovich

    Consumers are dazzled by digital experiences that are enjoyable, innovative, and contextual. How are you going to keep up? Firms face an expanding ecosystem of technology supporting digital...

  • For CIO Professionals

    Report

    Report Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In
    January 29, 2013 | Rob Koplowitz, John R. Rymer

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

  • For Enterprise Architecture Professionals

    Report

    Report Market Overview: Enterprise Search

    Google, Microsoft, And Autonomy Face Credible Competitors
    September 2, 2011 | Leslie Owens

    Forrester evaluated 12 enterprise search vendors that vary widely in their brand awareness, cost, and ease of use. Google, Autonomy, and Microsoft are the most well-known names; they own a large...

  • For Application Development & Delivery Professionals

    Report

    Report Harnessing The Convergence Of Customer Experience Management Solutions

    C&C Pros Must Define The Role Of Content In The CXM Ecosystem
    August 10, 2011 | Stephen Powers

    A new type of solution is emerging from a variety of content management, eCommerce, and marketing technology products. To manage cross-touchpoint customer experiences, vendors like Autonomy, Adobe,...

  • For Enterprise Architecture Professionals

    Report

    Report How To Measure Search Success: Goals First, Then Metrics

    June 21, 2011 | Leslie Owens

    Content and collaboration professionals struggle to measure the success of search functionality on publicly facing websites and intranets. They mine through diverse data to answer questions like:...

  • For Enterprise Architecture Professionals

    Report

    Report Site Search Evolves From Technical Feature To Customer Touchpoint

    Results From Forrester's Q1 2011 Site Search Online Survey
    April 20, 2011 | Leslie Owens

    Search on many corporate websites is an understaffed, IT-funded afterthought. But watch for the status quo to change. Two-thirds of the decision-makers Forrester surveyed will expand website search...

  • For Enterprise Architecture Professionals

    Report

    Report Enterprise Search: Six Key Trends To Watch

    April 11, 2011 | Leslie Owens

    First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual...

  • For Enterprise Architecture Professionals

    Report

    Report Coming Soon: The Need To Search Video In The Enterprise

    March 18, 2011 | Leslie Owens

    Video is not a fringe format anymore. Increasingly, information workers consume video in the workplace for training purposes, technical help, and real-time communication with colleagues and...

  • For Enterprise Architecture Professionals

    Report

    Report Tapping The Power Of Search-Based Applications

    March 14, 2011 | Leslie Owens

    To give your search program momentum, you must show how an investment in search technology helps the organization's bottom line. One-size-fits-all enterprise search deployments are often too...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The eCommerce Content Conundrum

    Solving The Growing Content Challenge Through A Cocktail Of Solutions
    December 21, 2010 | Brian K. Walker

    Commerce organizations are drowning in content. Their catalogs have grown, the sources of the product content propagated, and site versions divide and multiply across geography, microsites, and...

  • For CIO Professionals

    Report

    Report The Information Workplace Light Burns Brighter

    The Vendor Landscape Creates More Opportunity And Complexity
    October 29, 2010 | Rob Koplowitz

    When Forrester introduced the concept of the Information Workplace (IW) in 2006 it was largely a vision of the future. Since then, much has changed. The world economy has suffered a prolonged...

  • For Enterprise Architecture Professionals

    Report

    Report Take Control Of Your Content

    How To Identify Nonessential Clutter To Safeguard And Make The Most Of The Content That Matters
    October 20, 2010 | Leslie Owens

    There's probably a lot of junk digital content in your enterprise that no one feels ready or authorized to delete. Redundant and unnecessary information sloshes around in content management systems...

  • For Enterprise Architecture Professionals

    Report

    Report Got Content? You Need Information Architects

    August 11, 2010 | Leslie Owens, Stephen Powers

    The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time...

  • For Enterprise Architecture Professionals

    Report

    Report Q&A: Search Fundamentals For Information & Knowledge Management Pros

    March 18, 2010 | Leslie Owens

    Search administrators shouldn't expect business and technology leaders to grasp the ins and outs of information retrieval. Even people who work on intranet and Web 2.0 projects don't always...