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The Enterprise Content Management Playbook For 2017

The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy

Enterprise content management (ECM) is a discipline in transition in 2017. Enterprise architecture (EA) professionals know that the volume of their business and transactional content continues to...

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  • For Customer Experience Professionals

    Report

    Report Q&A: Seven Questions CX Pros Should Ask Before Diving Into Text Analytics

    How To Make The Most Of Unstructured Customer Feedback

    For complete customer understanding, customer experience professionals must harness both structured and unstructured customer feedback. Text analytics helps mine unstructured data to understand...

  • For CIO Professionals

    Report

    Report Forrester Data Report: World Business Intelligence And Analytics Software Forecast, 2016 To 2021 (Global)

    ForecastView Document
    March 6, 2017 | Jennifer Adams

    Customer-obsessed firms serious about winning, serving, and retaining customers are investing in business intelligence (BI) and analytics platforms. In March 2017, Forrester published an updated...

  • For CIO Professionals

    Report

    Report Forrester Data World Business Intelligence And Analytics Software Forecast, 2016 To 2021 (Global)

    ForecastView Spreadsheet
    March 6, 2017 | Jennifer Adams

    Business intelligence (BI) and analytics software extracts important information from raw data to reveal insights and help businesses make faster and more accurate decisions. We expect the BI and...

  • For Enterprise Architecture Professionals

    Report

    Report Prepare For The Post-Repository World Of Intelligent Content Services: ECM In 2021

    Vision: The Enterprise Content Management Playbook
    February 7, 2017 | Cheryl McKinnon

    Enterprise content management (ECM) is a healthy technology market, but it's in an important transitional state. Long-time leading vendors are on the defensive — consolidating, merging, and...

  • For Customer Insights Professionals

    Report

    Report TechRadar™: Artificial Intelligence Technologies And Solutions, Q1 2017

    It's Time To Put On Your Training Wheels
    January 18, 2017 | Brandon Purcell, Rowan Curran

    Artificial intelligence (AI) has been around since the 1950s and become increasingly popular over the past few years due to advances in deep learning and data storage and processing. With the...

  • For Customer Insights Professionals

    Report

    Report Q&A: Six Questions To Ask Before Diving Into Text Analytics

    Make The Most Of Your Textual Customer Data
    January 12, 2017 | Boris Evelson, Elizabeth Cullen

    Customer understanding is incomplete unless customer insights (CI) professionals can harness all types of customer data — structured and unstructured. While CI pros are comfortable with structured...

  • For Application Development & Delivery Professionals

    Report

    Report Evaluate IBM Watson's Natural Language Processing Capabilities

    Consider Watson When You Need Specific Answers From Text, Not Document Search
    December 9, 2016 | Somak Roy

    Rising adoption and public success stories have given cognitive computing momentum. At the same time, Watson has expanded beyond its early forays in oncology into financial services and beyond....

  • For Enterprise Architecture Professionals

    Report

    Report Capture-As-A-Service (CaaS), Cognitive, And Six Other Trends Shape The Future Of Capture

    November 29, 2016 | Craig Le Clair

    Digital acceleration has pushed legacy capture solutions to their limits. The pixel mindset of the last three decades has given way to smarter solutions that manage more channels, formats, and...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Big Data Text Analytics Platforms, Q2 2016

    The 10 Providers That Matter Most And How They Stack Up
    May 9, 2016 | Boris Evelson

    In our 20-criteria evaluation of big data text analytics platforms providers, we identified the 10 most significant ones — Attivio, Cambridge Semantics, Clarabridge, Digital Reasoning, Expert...

  • For Enterprise Architecture Professionals

    Report

    Report Arm Your Digital Business With Competitive Intelligence

    It Means A Lot More Than Helping Your Business Execs Stalk Your Competitors
    April 26, 2016 | Nasry Angel

    What will an incomplete view of the competition cost your firm? Blockbuster, Borders, and Circuit City are all examples of companies blindsided by competitors using emerging technology to transform...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Big Data, Q1 2016

    Landscape: The Information Strategy and Architecture Playbook
    March 10, 2016 | Noel Yuhanna, Brian Hopkins

    To remain competitive, firms absolutely must mine insights from vast and diverse data sets. However, the complexity of the big data technology ecosystem can stall key initiatives to improve...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Big Data Text Analytics

    Take Action From Customer Insights Hidden In Unstructured Data
    November 10, 2015 | Boris Evelson

    Without the insights buried in petabytes of unstructured data, your customer view will never be complete. But most of the axioms, best practices, and technologies used for structured data do not...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Digitizing Operational Processes, Q2 2015

    A Digital Business Needs Operational Excellence To Drive Customer Experience
    June 16, 2015 | Craig Le Clair

    As enterprises look to become customer-obsessed, digital initiatives have risen in priority. Investment in new mobile and online solutions has improved digital connections with customers —...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Text Analytics

    Expand Your Big Data Capabilities With Unstructured Text Analytics
    April 29, 2015 | Boris Evelson

    The big promise of big data to deliver better insights to enterprise decision-makers will not fully materialize unless business intelligence (BI) and analytics incorporate all available sources of...

  • For Enterprise Architecture Professionals

    Report

    Report Information Strategies Move Center Stage

    March 20, 2015 | Gene Leganza

    The flood of information coming from widespread digitization has created new opportunities and risks that business executives can't ignore. Forrester is seeing a dramatic uptick in the importance...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Business Intelligence, Q1 2015

    February 23, 2015 | Holger Kisker, Ph.D.

    For a number of years now, business intelligence (BI) has remained the No. 1 software application category in companies' implementation project plans. Increasing market volatility and empowered...

  • For Enterprise Architecture Professionals

    Report

    Report Artificial Intelligence Can Finally Unleash Your Business Applications' Creativity

    Five Things You Can Do With Cognitive Computing
    February 10, 2015 | Diego Lo Giudice, Michele Goetz

    Ask Siri, "Do you love me?" and she dispassionately replies "Let me get back to you on that." Amusing? Sure. Siri today is a programmed personal assistant to help schedule a meeting. In the future,...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: NoSQL Key-Value Databases, Q3 2014

    An Evaluation Of Seven Enterprise-Class NoSQL Key-Value Database Vendors
    September 30, 2014 | Noel Yuhanna

    NoSQL continues to gain strong momentum as organizations look at supporting more complex data structures, scale applications to support unpredictable workloads, and support larger volumes of data...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: NoSQL Document Databases, Q3 2014

    An Evaluation Of Four Enterprise-Class NoSQL Document Databases Vendors
    September 30, 2014 | Noel Yuhanna

    As data structures get more complex and data volume grows, traditional relational databases — and their need for a pre-defined schema — are falling short. Enterprise architecture (EA) pros seek...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Big Data, Q3 2014

    Embrace A Broad Perspective On Big Data Technology
    September 10, 2014 | Noel Yuhanna, Brian Hopkins

    When it comes to big data, an exclusive focus on Hadoop misses other ways of satisfying the demand of businesses to get more insight from more data more quickly. This report takes a broad view of...

  • For CIO Professionals

    Report

    Report Brief: Analytics Separates Signal From Noise On Enterprise Social

    August 12, 2014 | Rob Koplowitz, Nancy Wang

    The benefits of enterprise social software are becoming clearer, highlighting new challenges and opportunities. Designed to help workers create and access content and expertise more effectively...

  • For Customer Experience Professionals

    Report

    Report How To Use Text Analytics In Your VoC Program

    February 25, 2014 | Jonathan Browne

    Customer experience professionals struggle to get the most out of text analytics tools and make the case for their value. This report describes the pitfalls that customer experience teams should...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: BI Analytics, Q3 2013

    July 11, 2013 | Holger Kisker, Ph.D., Charles Green

    Business intelligence (BI) is the No. 1 project priority for companies in 2013. Continued economic uncertainty and major industry-changing dynamics like mobility and the shift to digital business...

  • For Enterprise Architecture Professionals

    Report

    Report Five Trends Are Changing Records Management Technologies And Practices

    What Enterprise Architects Need To Know About The Shift From Records Management To Information Governance
    April 18, 2013 | Cheryl McKinnon

    Despite two decades of electronic records management (RM) evolution, fewer than 10% of enterprises admit to high levels of confidence in their approach to the governance of digital information. The...

  • For Enterprise Architecture Professionals

    Report

    Report The Top Emerging Technologies To Watch: Now Through 2018

    February 7, 2013 | Brian Hopkins, Frank E. Gillett

    Emerging digital technologies are a primary driver of business evolution and disruption. Firms are grappling with an accelerating pace of business change while also trying to make IT simpler and...