410 results in Reports
Sort by:
Refine
  • Office Productivity

Search Results

  • For Infrastructure & Operations Professionals

    Report

    Report The Technology-Augmented Employee

    How Emerging Technologies Like Artificial Intelligence Are Reshaping The Future Of Work
    February 13, 2018 | J. P. Gownder

    Infrastructure and operations (I&O) leaders seek to drive employee productivity, engagement, and success by deploying a wide array of technologies. These include everything from traditional devices...

  • For Infrastructure & Operations Professionals

    Report

    Report Shift To Enterprise Service Management To Improve The Employee Experience

    Processes: The Employee Experience Playbook
    February 12, 2018 | David K. Johnson, Charles Betz

    While new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. Infrastructure...

  • For Infrastructure & Operations Professionals

    Report

    Report Transform The Employee Experience To Drive Business Performance

    Executive Overview: The Employee Experience Playbook
    February 12, 2018 | David K. Johnson, Christopher Voce

    Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

  • For Infrastructure & Operations Professionals

    Report

    Report Extend IoT Smart Building Solutions To Transform The Workplace

    Look Beyond Efficiency For Opportunities To Enhance Worker Experience And Productivity
    February 1, 2018 | Michele Pelino, Andrew Hewitt

    Many firms starting digital transformations to spur business growth look at building management solutions enabled by the internet of things (IoT). Some initial benefits improve energy efficiency in...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Use IoT To Transform Your Office Into A Smart Building

    Intel's Bangalore Building Conserves Energy, Improves Operational Efficiency, And Increases Employee Comfort
    February 1, 2018 | Michele Pelino, Andrew Hewitt

    With the introduction of workplace internet-of-things (IoT) technology, office buildings are increasingly a vital component to achieving business success. This report describes how Intel built its...

  • For Application Development & Delivery Professionals

    Report

    Report How To Create A Knockout Enterprise Collaboration Strategic Plan

    Strategic Plan: The Enterprise Collaboration Playbook
    January 18, 2018 | Art Schoeller

    Enterprise collaboration programs can provide the connective tissue of the customer experience (CX) ecosystem. However, programs fall flat when application development and delivery (AD&D)...

  • For Customer Experience Professionals

    Report

    Report The Five Factors That Supercharge CX Enablement

    Innovate Your Enablement Practices For CX Transformation
    December 26, 2017 | TJ Keitt, Samuel Stern

    To create truly differentiated customer experiences, businesses must first create employee experiences that simplify customer experience (CX) delivery. CX transformation leaders must help their...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: How To Transform The Employee Experience With Microapps

    CBSi's Journey To Solve Its Application Productivity Problem
    December 20, 2017 | Michael Facemire, Andrew Hewitt

    Employees use a variety of mobile and desktop applications to access information they need to accomplish their jobs. However, these apps are often siloed, are difficult to manage, and don't offer a...

  • For Infrastructure & Operations Professionals

    Report

    Report Engineer Your Technology Environment To Improve Employee Productivity And Flow

    Landscape: The Employee Experience Playbook
    December 15, 2017 | David K. Johnson

    Your company is underperforming its potential because your technology is creating new sources of friction and making it difficult for employees to perform at their best. Infrastructure and...

  • For Infrastructure & Operations Professionals

    Report

    Report Put A Plan In Place To Improve The Employee Experience

    Strategic Plan: The Employee Experience Playbook
    November 17, 2017 | David K. Johnson

    Few areas of technology are as fundamental to the employee experience (EX) as the devices and software they use. But chances are, your firm and executive colleagues view them as a cost and risk...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2018: Employee Experience Powers The Future Of Work

    Sustained business growth depends on your company's employees being more agile, informed, and responsive. I&O execs and other technology and business leaders responsible for workforce technology...

  • For Customer Experience Professionals

    Report

    Report Focus On Process, Technology, And Collaboration To Enhance Employee Enablement

    Advance Your Enablement Practices For CX Transformation
    October 26, 2017 | TJ Keitt, Samuel Stern

    Most companies have started down the path of creating employee experiences that enable good customer experience (CX) delivery. Few, though, have moved beyond small troubleshooting efforts to more...

  • For Application Development & Delivery Professionals

    Report

    Report Assess The Capabilities And Impact Of Your Enterprise Collaboration Toolkit

    Assessment: The Enterprise Collaboration Playbook
    October 12, 2017 | Art Schoeller

    Enterprise collaboration tools can dramatically improve the flow of information among employees and lower the barriers to deeper customer engagement. Yet adoption and actual business value can be...

  • For Infrastructure & Operations Professionals

    Report

    Report Everyday Technology Choices For A Better Employee Experience

    Design Effective Workforce Strategies For Laptops, Tablets, Smartphones, And Beyond
    September 26, 2017 | J. P. Gownder

    Having the right tools to do the job is a prerequisite to empowering a positive employee experience. Yet, too often, organizations still neglect the everyday technologies that employees use,...

  • For Application Development & Delivery Professionals

    Report

    Report Digital Studio Engagements Accelerate Services Innovation

    Services Firms Use New Workspaces To Centralize And Deliver Digital Capabilities
    September 13, 2017 | Amanda LeClair

    Digital studios allow services providers to bring together multidisciplinary skillsets, processes, and tools to centralize their digital offerings. Without a long track record of engagements or...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Enterprise Team Messaging Apps

    Consumer Demand Drives The Next Wave Of Enterprise Collaboration
    August 15, 2017 | Art Schoeller

    Team messaging has exploded onto the enterprise scene, sprouting a myriad of startups, like Slack, and forcing established players such as Google, IBM, and Microsoft to create their own offerings....

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Employee Productivity With Rugged Mobile Moments

    Ensure That Your Device Strategy Meets The Rugged Requirements Of Employees In Less-Than-Ideal Conditions
    August 10, 2017 | J. P. Gownder, Andrew Hewitt

    Delivering on a strategy to improve your business' customer experience or supplying an employee with key data might hinge on greater resilience than your average iPhone provides. The only way to...

  • For Infrastructure & Operations Professionals

    Report

    Report Improve Skills And Staffing For A Better Employee Experience

    Organization: The Employee Experience Playbook
    August 2, 2017 | David K. Johnson, Michele Pelino

    Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O)...

  • For Infrastructure & Operations Professionals

    Report

    Report How To Budget For Workforce And Customer-Facing Technologies For 2018 And Beyond

    Benchmarks: The Employee Experience Playbook
    July 31, 2017 | J. P. Gownder, Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2018 and beyond must invest in business technology (BT) that helps win, serve, and retain customers. They must create a...

  • For Application Development & Delivery Professionals

    Report

    Report Collaboration Success Hinges On Effective Change Management

    Continuous Improvement: The Enterprise Collaboration Playbook
    July 25, 2017 | Art Schoeller

    For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

  • For Security & Risk Professionals

    Report

    Report Protect Your Digital Workforce With Browser Isolation Technology (BIT)

    BIT Helps S&R Pros Implement Zero Trust For Workforce Security
    July 21, 2017 | Chase Cunningham

    Employees today must use a browser to access most of their corporate applications, email, and collaboration tools. A variety of common threat vectors target basic user interactions as employees use...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Sourcing Microsoft's Secure Productive Enterprise

    Which Companies Should Embrace This Comprehensive Suite And Which Should Buy À La Carte
    May 19, 2017 | Duncan Jones

    Microsoft's product strategies and licensing programs change so frequently that the optimum strategy for your organization now may be very different from what was best two or three years ago. This...

  • For Application Development & Delivery Professionals

    Report

    Report Get The Most Out Of Distributed Agile Teams

    Agile methodologies and the spread of co-innovation and co-laboratory spaces presuppose that colocated software development teams are best. But for many shops, 100% colocation is neither achievable...

  • For Infrastructure & Operations Professionals

    Report

    Report The State Of Enterprise Worker Mobility, 2017

    Use Forrester's Employee Mobile Mind Shift Index To Inform Your Mobile Strategy
    April 21, 2017 | Andrew Hewitt, Roxana Strohmenger

    Mobile isn't just a consumer phenomenon; infrastructure and operations (I&O) leaders and companies that fall short on meeting employee mobility needs miss out on a fundamental opportunity to better...

  • For Infrastructure & Operations Professionals

    Report

    Report Assess Your Workforce Maturity To Deliver A Better Employee Experience

    Assessment: The Employee Experience Playbook
    April 18, 2017 | David K. Johnson

    Infrastructure and operations (I&O) leaders often seek ways to improve their services and mature their organizations, but they may be relying on traditional technology and process-centric...

Content categories

Refine your results

Date Range

Industry

Primary Role

Topics

Methodology

Region

Vendor

Analyst

Market Imperatives