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The Enterprise Content Management Playbook For 2017

The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy

Enterprise content management (ECM) is a discipline in transition in 2017. Enterprise architecture (EA) professionals know that the volume of their business and transactional content continues to...

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  • For Enterprise Architecture Professionals

    Report

    Report Prepare For The Post-Repository World Of Intelligent Content Services: ECM In 2021

    Vision: The Enterprise Content Management Playbook
    February 7, 2017 | Cheryl McKinnon

    Enterprise content management (ECM) is a healthy technology market, but it's in an important transitional state. Long-time leading vendors are on the defensive — consolidating, merging, and...

  • For Enterprise Architecture Professionals

    Report

    Report The 10 Key Attributes That Reveal Your ECM Maturity Level

    Assessment: The Enterprise Content Management Playbook
    November 3, 2016 | Cheryl McKinnon

    This report provides a framework for enterprise architecture (EA) professionals to assess their organization's content management maturity, identify capability gaps, and plot a course for program...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Information Archiving Cloud Providers, Q4 2016

    The 13 Providers That Matter Most And How They Stack Up
    October 25, 2016 | Cheryl McKinnon

    In our 28-criteria evaluation of information archiving cloud providers, we identified the 13 most significant ones — Actiance, Barracuda, Bloomberg, Erado, Global Relay, HPE, Microsoft, Mimecast,...

  • For Enterprise Architecture Professionals

    Report

    Report How To Archive Personalized, Contextualized Web Experiences

    Don't Let Compliance Obligations Stall Your Customer Experience Improvement Efforts
    September 8, 2016 | Cheryl McKinnon

    Banks, insurance companies, and other firms with heavy compliance obligations are missing opportunities to use modern digital experience platforms. Legal and compliance teams can stifle website...

  • For Enterprise Architecture Professionals

    Report

    Report Protect Your Customers With Technology-Assisted Review

    How Machine Learning In eDiscovery Prevents Disclosure Of Confidential Data
    June 24, 2016 | Nasry Angel

    Parsing through documents in eDiscovery is like opening Pandora's box. If this information is mishandled, it can expose sensitive customer data or reveal competitive secrets. But...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of Records Management In The Public Sector: Top Challenges And Priorities For 2016

    Key Findings From Government Respondents: The Forrester Research And ARMA International Records Management Online Survey, Q2 2015
    May 13, 2016 | Cheryl McKinnon

    Public sector records and information management programs are stuck in paper and processes designed for physical records. This is not sustainable as more records are born digital and volumes of...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Information Governance Enabling Technologies, Q2 2016

    Pursue Business Value And Not Just Risk Reduction When Making Technology Investments
    April 13, 2016 | Cheryl McKinnon

    Information governance (IG) is a hot topic. Yet it suffers from an identity crisis, as definitions differ across the technology landscape. Enterprise architect (EA) professionals are on the hook to...

  • For Enterprise Architecture Professionals

    Report

    Report A New Set Of Challenges Keeps Information Governance Professionals Up At Night

    Key Findings From The Forrester Research And ARMA International Records Management Online Survey, Q2 2015
    January 21, 2016 | Cheryl McKinnon

    Customer obsession and the move to digital business are disrupting information governance (IG) processes as content and communication move to cloud and collaborative platforms. But life-cycle...

  • For Enterprise Architecture Professionals

    Report

    Report Enterprises Continue To Operationalize eDiscovery

    Align Technology Decisions To eDiscovery Use Cases And Corporate Pain Points
    November 2, 2015 | Cheryl McKinnon

    eDiscovery is not one single technology market, and few software providers can fulfill all of an organization's needs. Enterprise architects — particularly those in litigation-prone...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: eDiscovery

    Know Your Requirements And Pain Points When Assessing A Crowded Market That's In Flux
    October 14, 2015 | Cheryl McKinnon, Nasry Angel

    As information governance programs mature and enterprise architecture professionals think more holistically about managing data and content to meet business objectives, organizations continue to...

  • For Enterprise Architecture Professionals

    Report

    Report Market Overview: Information Archiving, Q2 2015

    Innovative Vendors Move Beyond Just Compliance To Become Sources Of Insights And Corporate Memory
    May 12, 2015 | Cheryl McKinnon

    Enterprise architects, in many regulated industries, are refreshing their approach to information archiving. As newer, innovative vendors are assessed, enterprise architecture (EA) professionals...

  • For Enterprise Architecture Professionals

    Report

    Report Archiving Platforms Evolve Into Sources Of Insight And Corporate Memory

    Seize The Opportunity To Mine Archives For Insights
    March 27, 2015 | Cheryl McKinnon

    Innovation is happening in the information archiving market. Archiving vendors have evolved well beyond email capture. Social media, cloud applications, and mobile devices are now channels that...

  • For Security & Risk Professionals

    Report

    Report Market Overview: Social Media Archiving

    Top Tools To Capture A Range Of Social Communication
    March 9, 2015 | Nick Hayes, Cheryl McKinnon

    Disruptive technology trends such as mobile, social, and cloud wreak havoc on information governance. Many compliance professionals still struggle to meet archiving and eDiscovery requirements with...

  • For Security & Risk Professionals

    Report

    Report Predictions 2015: Data Security And Privacy Are Competitive Differentiators

    Governments, Criminals, Tech Giants, Customers, And Enterprises Spar Over Protections And Rights
    November 12, 2014 | Heidi Shey, Nick Hayes

    Love him or hate him, Edward Snowden's revelations of widespread National Security Agency (NSA) government surveillance triggered an international discussion and debate on privacy. Suddenly, the...

  • For Enterprise Architecture Professionals

    Report

    Report Choosing Between Specialist Solutions And Dynamic Case Management Platforms

    Eleven Criteria Sort Through A Challenging Decision
    November 6, 2014 | Craig Le Clair

    Case management deployment options confuse enterprise architects that struggle to compare the value of a "fit to purpose" solution versus a dynamic case management (DCM) platform capability. We...

  • For Enterprise Architecture Professionals

    Report

    Report Convert Core Output To Digital Now

    Fifty Percent Of Core-System Output Will Be Digital By 2020
    July 10, 2014 | Craig Le Clair

    The output from core systems is mostly communications of record — a monthly statement or a letter cancelling a policy. Forrester clients frequently ask about converting this type of output...

  • For Enterprise Architecture Professionals

    Report

    Report EIM Becomes A Reality As Vendors Stitch Together Data And Content Solutions

    March 3, 2014 | Alan Weintraub

    Enterprise information management (EIM) is the discipline of jointly managing both data and content to deliver an increased value of information to the organization. While Forrester recognizes that...

  • For Enterprise Architecture Professionals

    Report

    Report Market Overview: Information Governance For The Microsoft SharePoint Ecosystem, Q1 2014

    Third-Party Tools Extend SharePoint To Meet Compliance Needs
    February 13, 2014 | Cheryl McKinnon

    Microsoft's SharePoint can play multiple roles in your organization's enterprise information management strategy as a collaboration service, modern app platform intranet, and even the dominant...

  • For Enterprise Architecture Professionals

    Report

    Report Market Overview: eDiscovery, Q4 2013

    Part 2: The Vendor Landscape
    December 13, 2013 | Cheryl McKinnon

    Organizations are insourcing more of the eDiscovery process as information management programs mature and as technologies expand to meet the needs of corporate legal teams — not just law...

  • For Enterprise Architecture Professionals

    Report

    Report Understand The Context Of eDiscovery Tools For Your Enterprise

    Part 1: Align Technology Decisions To Use Cases And Pain Points
    November 15, 2013 | Cheryl McKinnon

    eDiscovery is a complex set of processes, challenging IT leaders to work with their legal and business peers to make decisions that have significant cost and risk implications. Finding, collecting,...

  • For Enterprise Architecture Professionals

    Report

    Report Records Managers Must Focus On Business Needs, Budgets, And Technology To Succeed

    Forrester Research And ARMA International Records Management Online Survey, Q3 2013
    September 18, 2013 | Cheryl McKinnon

    This report outlines the results of the fifth annual joint survey conducted by Forrester Research and ARMA International on records management (RM) trends. RM decision-makers have reported...

  • For Security & Risk Professionals

    Report

    Report The Social Media Legal And Regulatory Landscape

    Master Today's Vague Requirements And Prepare For More Regulation To Come
    July 31, 2013 | Nick Hayes

    The rapid rise of social media throughout the business world has left organizations and regulators in all industries scrambling to play catch-up. Social media changes how we interact with fellow...

  • For Infrastructure & Operations Professionals

    Report

    Report Reduce Risk And Drive Adoption With A CCI Road Map

    May 29, 2013 | Art Schoeller

    As communications and collaboration infrastructures (CCIs) start to coalesce into broader suites, infrastructure and operations (I&O) professionals need to ensure that the right road map will...

  • For Enterprise Architecture Professionals

    Report

    Report Five Trends Are Changing Records Management Technologies And Practices

    What Enterprise Architects Need To Know About The Shift From Records Management To Information Governance
    April 18, 2013 | Cheryl McKinnon

    Despite two decades of electronic records management (RM) evolution, fewer than 10% of enterprises admit to high levels of confidence in their approach to the governance of digital information. The...

  • For CIO Professionals

    Report

    Report Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In
    January 29, 2013 | Rob Koplowitz, John R. Rymer

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...