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  • For Infrastructure & Operations Professionals

    Report

    Report Six Trends That Will Shape DevOps Adoption In 2016 And Beyond

    Benchmarks: The Modern Service Delivery Playbook
    June 30, 2016 | Amy DeMartine, Elinor Klavens

    Infrastructure and operations (I&O) organizations are in various stages of adopting DevOps methodologies, making headway with parts of DevOps adoption while backtracking on others. This report...

  • For Infrastructure & Operations Professionals

    Report

    Report To Compete, Keep Up With DevOps Practices

    Landscape: The Modern Service Delivery Playbook
    June 23, 2016 | Amy DeMartine

    Agile practices, which are popular with application developers, can only get an organization so far in improving the quality and speed of app releases. Development and Operations (DevOps) picks up...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Good DevOps Requires Collaboration, Automation, And Cultural Change

    The Good, The Bad, And The Ugly Of DevOps, Part One Of Three
    June 21, 2016 | Amy DeMartine, Elinor Klavens

    Modern service delivery is the new frontier of service and application delivery. As organizations focus on improving the customer experience, the speed and quality of delivering applications and...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Break Your Bad DevOps Habits

    The Good, The Bad, And The Ugly Of DevOps, Part Two Of Three
    June 21, 2016 | Amy DeMartine, Elinor Klavens

    Infrastructure and operations (I&O) teams are full of good modern service delivery intentions. However, they fall short in some key behaviors and technology areas that support development and...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Embrace The Need For Speed To Avoid Ugly DevOps Practices

    The Good, The Bad, And The Ugly Of DevOps, Part Three Of Three
    June 21, 2016 | Amy DeMartine, Elinor Klavens

    Infrastructure and operations (I&O) needs to speed up its release cadence, but business customers aren't willing to wait — they want their applications and services now! To serve these powerful...

  • For Application Development & Delivery Professionals

    Report

    Report Digital Transformation Needs Mainframe DevOps

    Improving User-Facing Processes Means Streamlining Core Systems
    June 20, 2016 | Kurt Bittner, Robert Stroud

    Successful digital businesses unleash the data and business processes encoded in their mainframe-based applications. Ad hoc integrations between systems of engagement and systems of record get them...

  • For Application Development & Delivery Professionals

    Report

    Report The Downside Of Digital Labs

    Digital Financial Innovation Needs An End-To-End Agile And DevOps Environment

    To accelerate digital innovation, many financial services firms have launched digital innovation labs. Focused on quick, experimental projects, these new software development environments sit...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Drive DevOps Efforts With Customer Experience Pros

    Strategic Plan: The Modern Service Delivery Playbook

    Companies now expect infrastructure and operations (I&O) pros to optimize software delivery using methodologies like DevOps that lead to modern service delivery (MSD). Therefore, I&O pros need to...

  • For Application Development & Delivery Professionals

    Report

    Report Measuring Mobile Apps

    Continuous Improvement: The Mobile App Development Playbook

    App users drive development teams to deliver new features and capabilities. Mobile performance management tools provide an essential feedback loop to guide the content of these updates. The...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Application Release Automation Tools

    Unleash Your Agility With Release Automation For Better Business Results
    May 12, 2016 | Amy DeMartine

    Application release automation (ARA) tools help firms release software consistently and in an automated fashion as a key part of getting business technology solutions to end customers. This report...

  • For CIO Professionals

    Report

    Report Brief: Why The CIO Must Care About Containers

    Behind The Hype, Containers Begin Your Transition To A Digital Business
    May 10, 2016 | Paul Miller

    Docker simplified the use of containers, exciting developers with an easy way to build, test, and deploy their new cloud-native applications. But for CIOs who must integrate core systems of record...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Application Performance Management, Including Mobile APM, Q2 2016

    Vendors From All Specialties Are Converging On APM
    May 9, 2016 | Milan Hanson

    Application performance management (APM) has graduated from monitoring back-end systems to helping delight customers. Infrastructure and operations (I&O) professionals tasked with managing today's...

  • For Infrastructure & Operations Professionals

    Report

    Report Service Design Is Your New Approach To Infrastructure

    Vision: The Infrastructure Transformation Playbook
    May 5, 2016 | Glenn O'Donnell

    Today's service complexity and sky-high end customer expectations mean that infrastructure and operations (I&O) teams must: 1) consolidate design across all infrastructure domains (silos) and 2)...

  • For Application Development & Delivery Professionals

    Report

    Report The Quest For Speed-Plus-Quality Drives Agile And DevOps Tool Selection

    Landscape: The Modern Application Delivery Playbook

    Application development and delivery (AD&D) leaders are feeling pressure to improve the speed and quality with which they deliver software. Agile and DevOps practices and the tools that enable them...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Continuous Deployment, Q2 2016

    Road Map: The Modern Service Delivery Playbook
    May 3, 2016 | Amy DeMartine, Robert Stroud

    Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...

  • For Infrastructure & Operations Professionals

    Report

    Report Gear Up For Modern Service Delivery

    Tools And Technology: The Modern Service Delivery Playbook
    May 3, 2016 | Amy DeMartine

    Speeding up the pace from a traditional service delivery life cycle requires automation tools, which present opportunities and challenges to the infrastructure and operations (I&O) organization....

  • For Infrastructure & Operations Professionals

    Report

    Report How To Budget For Workforce And Customer-Facing Technologies In 2016 And Beyond

    Benchmarks: The Workforce Enablement Playbook
    April 29, 2016 | J. P. Gownder

    Infrastructure and operations (I&O) leaders planning their budgets for 2016 and beyond must invest in the business technology (BT) agenda — that is, spending on technology that helps win, serve,...

  • For Infrastructure & Operations Professionals

    Report

    Report IoT Success Requires A DevOps Mindset

    How To Wrap IoT Solutions With The Right Processes
    April 27, 2016 | Amy DeMartine, Michele Pelino

    The IoT opportunity is taking enterprises by storm — but its newness means there are a lot of unknowns, including how to achieve operational excellence. The same DevOps principles that drive...

  • For Infrastructure & Operations Professionals

    Report

    Report Haste Does Not Make Waste If You Improve Your Service Delivery

    Processes: The Modern Service Delivery Playbook
    April 20, 2016 | Amy DeMartine

    The effects of digital disruption are rippling through businesses and industries across the world. Digital cravings are causing customers to change their loyalty in an instant as they continually...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Bring Your Applications Management Services Into Your Digital Future

    Harness AMS Spending To Support Digital Transformation
    April 5, 2016 | William Martorelli

    Customers continue to rely and spend heavily on application management services (AMS) available from outsourcing companies, but with relatively little direct business impact. How can clients get...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Optimize Performance For Global And Mobile eCommerce

    Performance Management: The eCommerce Globalization Playbook
    March 30, 2016 | Mark Grannan

    eBusiness leaders can't assume that existing investments in data centers, bandwidth, and content delivery networks (CDNs) will be sufficient to ensure blazing-fast speeds in faraway markets or on...

  • For Enterprise Architecture Professionals

    Report

    Report The Platform Explosion: Harness It Or Lose Agility

    Job No. 1 For EA Pros: Don't Let Complexity Kill Responsiveness
    March 30, 2016 | Brian Hopkins, John R. Rymer

    The neat boundary between platforms and applications is gone, resulting in a spike in the number of software platforms in the average enterprise. Vendors of all types — SaaS providers, systems...

  • For Infrastructure & Operations Professionals

    Report

    Report Organize And Staff I&O Pros For Successful DevOps Practices

    Organization: The Modern Service Delivery Playbook
    March 29, 2016 | Amy DeMartine

    Digital businesses are creating disruption in the marketplace, which is forcing other enterprises to follow in their path. These digital businesses are favoring integrated product teams that are...

  • For Application Development & Delivery Professionals

    Report

    Report Invest In Greater Speed And Agility For Application Development And Delivery

    Business Case: The Application Development Strategy, Structure, And Sourcing Playbook
    March 25, 2016 | Liz Herbert

    Business priorities are squarely focused on winning, serving, and retaining customers. For most companies, this means a significant overhaul in software development and sourcing: from slow and...

  • For Infrastructure & Operations Professionals

    Report

    Report Portfolio Evaluation Is The Key To Migrating Applications To The Cloud

    Processes: The Cloud Computing Playbook
    March 25, 2016 | William Martorelli

    Cloud services in the enterprise are growing, as customers increasingly want to get out of the data center business. While these services offer flexible new options for CIOs, infrastructure and...

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