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  • Application Performance Monitoring

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  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Black Friday Drives BT Transformation At Dixons Carphone

    March 22, 2017 | Milan Hanson

    Customer satisfaction makes or breaks a retailer, and the annual peak shopping day is the ultimate test. For Dixons Carphone, that test came on Black Friday, the start of the holiday shopping...

  • For Infrastructure & Operations Professionals

    Report

    Report DevOps Will Drive Open Source APM

    February 16, 2017 | Milan Hanson

    Open source software (OSS) is surging in application development circles, but proprietary solutions continue to dominate in application performance management (APM) used within infrastructure and...

  • For Infrastructure & Operations Professionals

    Report

    Report It's High Time You Explored Application Maintenance And Support Automation

    Automation Will Be An Essential Lever For Running High-Performing Applications
    December 7, 2016 | Somak Roy, Bill Martorelli

    The idea of automation in infrastructure and operations (I&O) and business process services has been gaining ground. But its applicability to application maintenance and support (AMS) is often...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Application Performance Management, Q3 2016

    The 14 Providers That Matter Most And How They Stack Up
    September 22, 2016 | Milan Hanson, Eveline Oehrlich

    In our 28-criteria evaluation of application performance management (APM) solutions, we identified the 14 most significant vendors — AppDynamics, AppNeta, BMC Software, CA Technologies, Dell,...

  • For Application Development & Delivery Professionals

    Report

    Report Measuring Mobile Apps

    Continuous Improvement: The Mobile App Development Playbook
    May 25, 2016 | John M. Wargo, Jeffrey S. Hammond

    App users drive development teams to deliver new features and capabilities. Mobile performance management tools provide an essential feedback loop to guide the content of these updates. The...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Application Performance Management, Including Mobile APM, Q2 2016

    Vendors From All Specialties Are Converging On APM
    May 9, 2016 | Milan Hanson

    Application performance management (APM) has graduated from monitoring back-end systems to helping delight customers. Infrastructure and operations (I&O) professionals tasked with managing today's...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Continuous Deployment, Q2 2016

    Road Map: The Modern Service Delivery Playbook
    May 3, 2016 | Amy DeMartine, Robert Stroud

    Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Optimize Performance For Global And Mobile eCommerce

    Performance Management: The eCommerce Globalization Playbook
    March 30, 2016 | Mark Grannan

    eBusiness leaders can't assume that existing investments in data centers, bandwidth, and content delivery networks (CDNs) will be sufficient to ensure blazing-fast speeds in faraway markets or on...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Take Application Performance To The Next Level With Digital Performance Management

    Performance Management: The Modern Service Delivery Playbook
    February 19, 2016 | Milan Hanson, James McCormick

    Today's digital businesses and their customers need I&O professionals to go beyond problem solving to deliver an excellent customer experience. Operations teams are seeking something more than...

  • For Infrastructure & Operations Professionals

    Report

    Report Breakout Vendors: Cloud Computing In China

    These Chinese Startups Will Fuel And Optimize Your Cloud Strategy
    January 25, 2016 | Frank Liu

    As companies in China increasingly adopt cloud and reap its business benefits, they will need more innovative cloud services to help them develop their business technology agenda and drive digital...

  • For Infrastructure & Operations Professionals

    Report

    Report Application Performance Management Remains The Same — Even With Mobile

    Use The APM Reference Model To Manage The Performance Of Any Applications
    November 20, 2015 | Milan Hanson, Pamela Heiligenthal

    The rise of the mobile customer brings EA and I&O professionals new demands and new opportunities. It does more harm than good to redefine APM to include them all, as APM is currently well...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2016: Automation Drives Growth

    How I&O Pros Will Accelerate BT Agenda Execution With Software-Defined And Agile Everything
    November 19, 2015 | Jean-Pierre Garbani, Amy DeMartine

    In 2015, infrastructure and operations (I&O) leaders and their teams laid foundations for and shifted some investment to the business technology (BT) agenda — the to-do list for applying...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: In-Memory Data Grids, Q3 2015

    There Is No Better Way To Achieve Blazing Fast Performance At Scale
    September 23, 2015 | Mike Gualtieri

    Blazing fast application performance — it's what customers want and what every application development professional (AD&D) needs to deliver. There is no better way to achieve it than to use...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Go Beyond Crash Analytics To Drive Your Mobile Application Success

    August 21, 2015 | Pamela Heiligenthal

    Mobile enablement is a key enabler for digitalizing your business. And as mobile applications become an important channel to your digital business success, you can't release an app into the wild...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Mobile Application Performance Management Extends To The Customer

    Mobile Performance Lies In The Customer's Perception
    July 6, 2015 | Milan Hanson

    It's a new age of business. Customers are crazy about their mobile devices and expect the devices to provide what they want in their immediate context and moment of need. Does your organization...

  • For Infrastructure & Operations Professionals

    Report

    Report Top Technologies For The Infrastructure & Operations BT Agenda

    February 4, 2015 | Laura Koetzle, Glenn O'Donnell

    Your company's only route to sustainable competitive advantage is to deliver a superior customer experience. Because your customers, channels, competitors, and coveted talent are digital, your...

  • For Application Development & Delivery Professionals

    Report

    Report Predictions 2015: Digital Experience Delivery Platforms Become Flexible Or Lose Momentum

    November 7, 2014 | Mark Grannan, Stephen Powers

    Application development and delivery (AD&D) and digital marketers' worlds will collide in 2015. Shared platforms, customer data, budgets, and priorities will emerge within B2C and progressive B2B...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Forrester's Shopping Guide For Mobile Application Performance Management Solutions

    Mobile Application Performance Management Is A Critical BT Agenda Solution For Optimizing Mobile Moments
    October 28, 2014 | John Rakowski, Jeffrey S. Hammond

    Your firm needs a mobile strategy to transform into a digital business. A well-executed strategy will ensure that customers are continually engaged with your firm and employee productivity is...

  • For Infrastructure & Operations Professionals

    Report

    Report Technology Spotlight: End User Behavior Monitoring

    Monitor Internal End User Behavior To Optimize Workforce Productivity
    May 13, 2014 | John Rakowski

    Rapid consumer technology innovation in smartphones, tablets, mobile applications, and wearables is increasing the hardware and software choices available for business users so that business...

  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: Breaking Down IBM Pulse 2014

    IBM's Overarching Cloud Strategy Is One Based On Open Standards

    Last week's annual IBM Pulse 2014 drew 11,000 tech management professionals, partners, and IBM folks to Las Vegas, where the company informed all participants about bold moves it's making around...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 3 Of 5

    Analysis Of Business Monitoring Technologies In The "Survival" Ecosystem Phase
    November 27, 2013 | John Rakowski

    In Part 3 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine eight technologies in the "Survival" ecosystem phase: business activity monitoring, cloud cost...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 4 Of 5

    Analysis Of Business Monitoring Technologies In The "Growth" Ecosystem Phase
    November 27, 2013 | John Rakowski

    In Part 4 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine four technologies in the "Growth" ecosystem phase: application and middleware monitoring,...

  • For Infrastructure & Operations Professionals

    Report

    Report Guarantee Business Value From Technology Monitoring

    Introducing Forrester's Blueprint For Holistic Business Technology Monitoring
    November 1, 2013 | John Rakowski, Jean-Pierre Garbani

    Technology-based services fuel the business. The technology choices that the I&O organization makes are intrinsic to business capability performance and increasingly important to improving IT's...

  • For Infrastructure & Operations Professionals

    Report

    Report Technology Spotlight: Application Performance Management And Complex Event Processing

    Complex Event Processing Helps Analyze The Root Cause Of Application Performance Issues
    October 23, 2013 | Jean-Pierre Garbani

    This document highlights innovative solutions in application performance management (APM) that can help infrastructure and operations (I&O) teams increase their productivity in incident and problem...

  • For Infrastructure & Operations Professionals

    Report

    Report Technology Spotlight: Automate Application Performance Management

    Automate Your Incident Management Process With Run Book Automation
    October 2, 2013 | Jean-Pierre Garbani

    This document highlights innovative solutions in application performance management that can help infrastructure and operations (I&O) teams increase their productivity in incident and problem...