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• For Infrastructure & Operations Professionals

  Report

  Report Vendor Landscape: Configuration Management

  Tame The Wild West Of Infrastructure-As-Code Through Automation

  June 30, 2017 | Chris Gardner, Robert Stroud

  Despite the proliferation of infrastructure-as-code (IaC) across enterprises and the cloud, some infrastructure and operations (I&O) professionals still treat configuration management as a manual...

• For Infrastructure & Operations Professionals

  Report

  Report Change Management: Let's Get Back To Basics

  Continuous Improvement: The Modern Service Delivery Playbook

  May 25, 2017 | Charles Betz

  Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The...

• For CIO Professionals

  Report

  Report US Tech Market Outlook For 2017 And 2018: Mostly Sunny, With Clouds And Chance Of Rain

  Expect 4.8% To 5.2% Growth, With Cloud And The BT Agenda Driving Accelerated Rates In Software And Consulting Services

  May 8, 2017 | Andrew Bartels

  CIOs and other tech decision makers face a positive economic environment, but an uncertain political environment in 2017 and 2018. Growing consumer spending and business investment will keep CIOs...

• For CIO Professionals

  Report

  Report 2017 Tech Budget Benchmarks

  Use Our Benchmarks To Transform Your Tech Budget, Not Just Defend It

  March 28, 2017 | Andrew Bartels

  CIOs feel ambivalent about tech budget benchmarks. They need them to respond to CEO and CFO questions about tech spending levels, but they also know the top-line metrics don't really say much. This...

• For Infrastructure & Operations Professionals

  Report

  Report The State Of IoT Management

  Bet On Emerging Ecosystems To Help Smooth Business Integration

  February 16, 2017 | Christopher Voce, Michele Pelino

  Connected solutions enable businesses to optimize processes, enhance offerings, and transform their own business models. They generate streams of valuable customer and operational data. While...

• For CIO Professionals

  Report

  Report US Government Sector Tech Spending Trends, 2017 To 2018

  Government CIOs Must Find Ways To Increase BT Spend Amid Tight Budgets

  February 8, 2017 | Andrew Bartels, Rick Parrish

  US federal, state, and local government CIOs are caught in a bind. The age of the customer is as real to them as it is to public companies. Government CIOs need to make investments in analytics,...

• For CIO Professionals

  Report

  Report The Global Tech Market Outlook For 2017 To 2018

  3% To 4% Growth As Forces Of Disruption Battle With Forces Of Continuity

  January 9, 2017 | Andrew Bartels, Nate Meneer

  2016 was a year of disruptions, both in the political world (Brexit, Trump's election) and in the technology world (cloud, artificial intelligence). CIOs will deal with those disruptions in 2017...

• For Infrastructure & Operations Professionals

  Report

  Report BT Analytics Helps You Win In The Age Of The Customer

  The Revolution In Technology Monitoring And Management

  December 16, 2016 | Milan Hanson

  The age of the customer and customer obsession present infrastructure and operations (I&O) pros with the twin challenges of growing technology complexity and a drastically altered customer focus....

• For Infrastructure & Operations Professionals

  Report

  Report Evolve The Value Proposition Of The Systems Administrator

  Organization: The Infrastructure Transformation Playbook

  December 8, 2016 | Chris Gardner

  Computer operators from the early days of computing no longer exist. The same fate will befall present-day infrastructure and operations (I&O) administrators who myopically focus on individual...

• For CIO Professionals

  Report

  Report 2017 US Tech Budgets: The Post-Election Outlook

  The US Tech Market Will Grow 4.3% In 2017

  December 7, 2016 | Andrew Bartels

  CIOs and their business partners prepare their tech budget plans based on their own business' strategy and requirements. In this updated US tech market forecast, we provide our post-election...

• For CIO Professionals

  Report

  Report Vendor Landscape: Technology Business Management Solutions

  Customer-Obsessed Firms Must Manage Tech-Based Customer Value

  October 31, 2016 | Eveline Oehrlich, Sophia I. Vargas

  CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat at...

• For CIO Professionals

  Report

  Report 2016 To 2017 Latin American Tech Market Update

  Troubles Will Keep Tech Spending Down, Despite Rising Demand For Mobile And Cloud

  October 20, 2016 | Andrew Bartels

  The good times that CIOs and tech vendors in Brazil and other Latin American markets enjoyed in the first half of the decade have come crashing to an end. With these slowdowns lasting into 2017,...

• For CIO Professionals

  Report

  Report 2017 US Tech Budgets: The Outlook For Tech Spending Overall And By Industry

  Steady US Economic Growth And The BT Agenda Will Drive 5% Tech Market Growth In 2017

  October 17, 2016 | Andrew Bartels

  CIOs and their business partners prepare their tech budget plans based on their own businesses' strategy and requirements. Still, it can be useful to look at what other firms are doing, especially...

• For CIO Professionals

  Report

  Report The Midyear Global Tech Market Outlook For 2016 To 2017

  Slowing Economies And Cloud Constrict Tech Market Growth

  September 16, 2016 | Andrew Bartels

  CIOs in the middle of 2016 are facing the pull from their business partners to invest in new mobile, cloud, and analytical technologies to help their businesses grow and the push from CEOs and CFOs...

• For CIO Professionals

  Report

  Report Forrester's Tech Management Balanced Scorecard

  Performance Management: The Business Technology Agenda Playbook

  September 15, 2016 | Martha Bennett, Bobby Cameron

  Forrester developed its IT Balanced Scorecard for CIOs almost a decade ago, based on the original Balanced Scorecard framework proposed by Robert S. Kaplan and David P. Norton. In 2014, we updated...

• For Infrastructure & Operations Professionals

  Report

  Report Vendor Landscape: Software-Defined Data Centers

  The SDDC Is Still A Work In Progress, But Progress Is Swift

  September 1, 2016 | Robert Stroud, Richard Fichera

  To meet needs arising from the unprecedented acceleration of the digital business, infrastructure and operations (I&O) professionals are shifting their attention from physical infrastructure to...

• For Infrastructure & Operations Professionals

  Report

  Report Predictive Analytics Can Liberate I&O Pros From The Tyranny Of Firefighting

  I&O Transitions From Reactive Mode To Customer Obsession

  July 27, 2016 | Milan Hanson, Mike Gualtieri

  The business expects infrastructure and operations (I&O) pros to be emergency responders. When customer and business applications are not performing — or not working at all — it affects the entire...

• For Infrastructure & Operations Professionals

  Report

  Report Drive Infrastructure Transformation With Service Design

  Executive Overview: The Infrastructure Transformation Playbook

  July 15, 2016 | Glenn O'Donnell

  Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. The infrastructure transformation playbook provides a blueprint for the service design approach that I&O...

• For CIO Professionals

  Report

  Report European Tech Market Outlook For 2016 To 2017

  Brexit And Sluggish Economies Will Lead To Stagnant Tech Demand

  July 13, 2016 | Andrew Bartels, Charlotte Wang

  After a surprisingly strong 2015 European tech market, CIOs in European countries need to prepare for a much more difficult 2016 and 2017. Despite the European Central Bank's stimulus and stronger...

• For Infrastructure & Operations Professionals

  Report

  Report Apply Maslow's Hierarchy And Deming's PDCA Cycle For Continuous Infrastructure Improvement

  Continuous Improvement: The Infrastructure Playbook For 2016

  July 6, 2016 | Naveen Chhabra

  Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. I&O pros must optimize their infrastructure people, processes, and technology in pursuit of the business...

• For Infrastructure & Operations Professionals

  Report

  Report Brief: Unified Device Management Isn't Here Yet

  EMM Tools Can't Do It All, So For Now, You Still Need PC Management Tools

  May 16, 2016 | Christian Kane, David K. Johnson

  Many workers use PCs as their primary devices, but mobile devices are becoming just as critical to them as mobile gains more capabilities and access to corporate data. This means that employees...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: BT Infrastructure, Q2 2016

  Road Map: The Infrastructure Transformation Playbook

  May 9, 2016 | Andre Kindness, Robert Stroud

  Software has turned the infrastructure world upside down. Hardware speeds and feeds no longer dominate infrastructure and operations (I&O) professionals' criteria; they know that the fastest...

• For CIO Professionals

  Report

  Report US Tech Market Outlook For 2016 And 2017: Cloud And Business Caution Will Slow Growth

  Cloud Reaches A Tipping Point In US Tech Budgets, Rippling Through All Categories

  May 6, 2016 | Andrew Bartels

  CIOs and other tech decision-makers will have to navigate conflicting positive and negative forces on their firms' tech spending in 2016 and 2017. On one hand, adoption of cloud is spreading to the...

• For Infrastructure & Operations Professionals

  Report

  Report Leverage The Balanced Scorecard Approach During Your I&O Transformation Journey

  Performance Management: The I&O Transformation Playbook

  May 4, 2016 | Milan Hanson, Eveline Oehrlich

  Infrastructure and operations (I&O) transformation performance management practices must satisfy key transformation goals. First, they must help I&O leaders drive their transformation by promoting...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Continuous Deployment, Q2 2016

  Road Map: The Modern Service Delivery Playbook

  May 3, 2016 | Amy DeMartine, Robert Stroud

  Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...