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  • Infrastructure Change & Configuration Management

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  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Configuration Management

    Tame The Wild West Of Infrastructure-As-Code Through Automation
    June 30, 2017 | Chris Gardner, Robert Stroud

    Despite the proliferation of infrastructure-as-code (IaC) across enterprises and the cloud, some infrastructure and operations (I&O) professionals still treat configuration management as a manual...

  • For Infrastructure & Operations Professionals

    Report

    Report Change Management: Let's Get Back To Basics

    Continuous Improvement: The Modern Service Delivery Playbook
    May 25, 2017 | Charles Betz

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Infrastructure Transformation With Service Design

    Executive Overview: The Infrastructure Transformation Playbook
    July 15, 2016 | Glenn O'Donnell

    Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. The infrastructure transformation playbook provides a blueprint for the service design approach that I&O...

  • For Infrastructure & Operations Professionals

    Report

    Report Apply Maslow's Hierarchy And Deming's PDCA Cycle For Continuous Infrastructure Improvement

    Continuous Improvement: The Infrastructure Playbook For 2016
    July 6, 2016 | Naveen Chhabra

    Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. I&O pros must optimize their infrastructure people, processes, and technology in pursuit of the business...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Continuous Deployment, Q2 2016

    Road Map: The Modern Service Delivery Playbook
    May 3, 2016 | Amy DeMartine, Robert Stroud

    Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Land O'Lakes Optimized Event Automation To Solve Business-Critical Issues

    Reducing The Noise Of Noncritical Events Revealed Which Problems To Address
    December 17, 2015 | Milan Hanson

    Looking beyond operational events to business health and service availability is important in the age of the customer. Land O'Lakes faced this challenge: The I&O team needed to shift its event...

  • For Infrastructure & Operations Professionals

    Report

    Report Automate I&O To Answer Digital Disruption

    Part 1 Of The Automation Manifesto Series
    August 6, 2015 | Jean-Pierre Garbani, Amy DeMartine

    Before commercial computing became the norm in enterprises, manufacturing companies implemented industrial process control solutions based on analog and then digital computers to automate processes...

  • For Infrastructure & Operations Professionals

    Report

    Report The All-Digital Era Requires An Application Ecosystem

    Part 1 Of The New Service Management Taxonomy Series
    June 26, 2015 | Jean-Pierre Garbani

    For the past 10 years, infrastructure and operations (I&O) pros have considered the configuration management database (CMDB) and configuration management system (CMS) to be the linchpins of service...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

    March 17, 2014 | Courtney Bartlett

    "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 5 Of 5

    Analysis Of Business Monitoring Technologies In The "Equilibrium" Ecosystem Phase
    December 10, 2013 | John Rakowski

    In Part 5 of Forrester's TechRadar series on business technology (BT) monitoring, we examine three technologies in the "Equilibrium" ecosystem phase: database performance monitoring, infrastructure...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 4 Of 5

    Analysis Of Business Monitoring Technologies In The "Growth" Ecosystem Phase
    November 27, 2013 | John Rakowski

    In Part 4 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine four technologies in the "Growth" ecosystem phase: application and middleware monitoring,...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 1 Of 5

    To Become A True Business Partner, Focus Investment On Customer-Centric Monitoring Technologies
    September 9, 2013 | John Rakowski, Jean-Pierre Garbani

    The monitoring technology market is awash with solutions, marketing acronyms, best practices, and the promise of "proactive" technology management. For many enterprise IT organizations, this...

  • For Infrastructure & Operations Professionals

    Report

    Report Ten Essential Change Management Actions

    Change Management Will Destroy You Or Save You — You Decide!
    May 31, 2013 | Glenn O'Donnell

    Businesses rely on technology more than ever to better connect with their customers, make real-time decisions, and react to competition. Business leaders must adapt to frequent changes, and thus...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Steps To Assess The "Real Power" Of Your Stakeholders

    Introducing Forrester's Stakeholder Landscape Analysis Framework
    May 28, 2013 | Courtney Bartlett, John Rakowski

    When it comes to business and IT transformation challenges, executives tell Forrester: "Technology isn't the problem. It's the people." For IT infrastructure and operations (I&O) executives, a...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Direction Of IT Service Management: 2012 To 2013

    March 18, 2013 | Glenn O'Donnell

    Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

  • For Infrastructure & Operations Professionals

    Report

    Report IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

    Good Practices When Migrating To An SaaS-Delivered ITSM Solution
    March 6, 2013 | Stephen Mann

    How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found...

  • For Infrastructure & Operations Professionals

    Report

    Report Evolve Your Operations Center For True Service Management

    March 1, 2013 | John Rakowski, Glenn O'Donnell

    The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

  • For Infrastructure & Operations Professionals

    Report

    Report Realize Practical Application Performance Management

    February 27, 2013 | Jean-Pierre Garbani

    Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...

  • For Infrastructure & Operations Professionals

    Report

    Report Product Spotlight: Microsoft System Center Configuration Manager 2012

    An Evolutionary But Not Revolutionary Release
    January 7, 2013 | David K. Johnson

    In the first half of 2012, PC shipments have dropped year-over-year as many consumers and employees find the object of their desire to be a tablet or a Mac. In addition, with virtual desktops on...

  • For Infrastructure & Operations Professionals

    Report

    Report Turn Big Data Inward With IT Analytics

    The Future Of Service Monitoring And Management
    December 5, 2012 | Glenn O'Donnell, Jean-Pierre Garbani

    Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

  • For Infrastructure & Operations Professionals

    Report

    Report Business Service Management: Beyond 2012

    September 24, 2012 | Jean-Pierre Garbani, Eveline Oehrlich

    Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

  • For Infrastructure & Operations Professionals

    Report

    Report Develop Your Service Delivery Monitoring Strategy

    Service Management And Automation
    September 6, 2012 | Jean-Pierre Garbani

    Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

  • For Infrastructure & Operations Professionals

    Report

    Report Sustain Service Management And Automation Funding

    June 7, 2012 | Stephen Mann

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders understand the business and IT impact of service management and automation (SMA). Building the...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Service Management Adjustments With Peer Comparisons

    May 16, 2012 | Glenn O'Donnell

    This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

  • For Infrastructure & Operations Professionals

    Report

    Report Develop Your Road Map For Service Management And Automation Processes

    February 7, 2012 | Eveline Oehrlich, Jean-Pierre Garbani

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...