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• For Infrastructure & Operations Professionals

  Report

  Report Vendor Landscape: Configuration Management

  Tame The Wild West Of Infrastructure-As-Code Through Automation

  June 30, 2017 | Chris Gardner, Robert Stroud

  Despite the proliferation of infrastructure-as-code (IaC) across enterprises and the cloud, some infrastructure and operations (I&O) professionals still treat configuration management as a manual...

• For Infrastructure & Operations Professionals

  Report

  Report Change Management: Let's Get Back To Basics

  Continuous Improvement: The Modern Service Delivery Playbook

  May 25, 2017 | Charles Betz

  Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The...

• For Infrastructure & Operations Professionals

  Report

  Report Drive Infrastructure Transformation With Service Design

  Executive Overview: The Infrastructure Transformation Playbook

  July 15, 2016 | Glenn O'Donnell

  Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. The infrastructure transformation playbook provides a blueprint for the service design approach that I&O...

• For Infrastructure & Operations Professionals

  Report

  Report Apply Maslow's Hierarchy And Deming's PDCA Cycle For Continuous Infrastructure Improvement

  Continuous Improvement: The Infrastructure Playbook For 2016

  July 6, 2016 | Naveen Chhabra

  Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. I&O pros must optimize their infrastructure people, processes, and technology in pursuit of the business...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Continuous Deployment, Q2 2016

  Road Map: The Modern Service Delivery Playbook

  May 3, 2016 | Amy DeMartine, Robert Stroud

  Digital businesses are the new norm, and to compete in this new digital market, software applications and products must contain new sources of customer value while at the same time adopting new...

• For Infrastructure & Operations Professionals

  Report

  Report Case Study: Land O'Lakes Optimized Event Automation To Solve Business-Critical Issues

  Reducing The Noise Of Noncritical Events Revealed Which Problems To Address

  December 17, 2015 | Milan Hanson

  Looking beyond operational events to business health and service availability is important in the age of the customer. Land O'Lakes faced this challenge: The I&O team needed to shift its event...

• For Infrastructure & Operations Professionals

  Report

  Report Automate I&O To Answer Digital Disruption

  Part 1 Of The Automation Manifesto Series

  August 6, 2015 | Jean-Pierre Garbani, Amy DeMartine

  Before commercial computing became the norm in enterprises, manufacturing companies implemented industrial process control solutions based on analog and then digital computers to automate processes...

• For Infrastructure & Operations Professionals

  Report

  Report The All-Digital Era Requires An Application Ecosystem

  Part 1 Of The New Service Management Taxonomy Series

  June 26, 2015 | Jean-Pierre Garbani

  For the past 10 years, infrastructure and operations (I&O) pros have considered the configuration management database (CMDB) and configuration management system (CMS) to be the linchpins of service...

• For Infrastructure & Operations Professionals

  Report

  Report The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

  March 17, 2014 | Courtney Bartlett

  "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 5 Of 5

  Analysis Of Business Monitoring Technologies In The "Equilibrium" Ecosystem Phase

  December 10, 2013 | John Rakowski

  In Part 5 of Forrester's TechRadar series on business technology (BT) monitoring, we examine three technologies in the "Equilibrium" ecosystem phase: database performance monitoring, infrastructure...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 4 Of 5

  Analysis Of Business Monitoring Technologies In The "Growth" Ecosystem Phase

  November 27, 2013 | John Rakowski

  In Part 4 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine four technologies in the "Growth" ecosystem phase: application and middleware monitoring,...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 1 Of 5

  To Become A True Business Partner, Focus Investment On Customer-Centric Monitoring Technologies

  September 9, 2013 | John Rakowski, Jean-Pierre Garbani

  The monitoring technology market is awash with solutions, marketing acronyms, best practices, and the promise of "proactive" technology management. For many enterprise IT organizations, this...

• For Infrastructure & Operations Professionals

  Report

  Report Ten Essential Change Management Actions

  Change Management Will Destroy You Or Save You — You Decide!

  May 31, 2013 | Glenn O'Donnell

  Businesses rely on technology more than ever to better connect with their customers, make real-time decisions, and react to competition. Business leaders must adapt to frequent changes, and thus...

• For Infrastructure & Operations Professionals

  Report

  Report Five Steps To Assess The "Real Power" Of Your Stakeholders

  Introducing Forrester's Stakeholder Landscape Analysis Framework

  May 28, 2013 | Courtney Bartlett, John Rakowski

  When it comes to business and IT transformation challenges, executives tell Forrester: "Technology isn't the problem. It's the people." For IT infrastructure and operations (I&O) executives, a...

• For Infrastructure & Operations Professionals

  Report

  Report The State And Direction Of IT Service Management: 2012 To 2013

  March 18, 2013 | Glenn O'Donnell

  Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• For Infrastructure & Operations Professionals

  Report

  Report IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

  Good Practices When Migrating To An SaaS-Delivered ITSM Solution

  March 6, 2013 | Stephen Mann

  How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found...

• For Infrastructure & Operations Professionals

  Report

  Report Evolve Your Operations Center For True Service Management

  March 1, 2013 | John Rakowski, Glenn O'Donnell

  The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

• For Infrastructure & Operations Professionals

  Report

  Report Realize Practical Application Performance Management

  February 27, 2013 | Jean-Pierre Garbani

  Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...

• For Infrastructure & Operations Professionals

  Report

  Report Product Spotlight: Microsoft System Center Configuration Manager 2012

  An Evolutionary But Not Revolutionary Release

  January 7, 2013 | David K. Johnson

  In the first half of 2012, PC shipments have dropped year-over-year as many consumers and employees find the object of their desire to be a tablet or a Mac. In addition, with virtual desktops on...

• For Infrastructure & Operations Professionals

  Report

  Report Turn Big Data Inward With IT Analytics

  The Future Of Service Monitoring And Management

  December 5, 2012 | Glenn O'Donnell, Jean-Pierre Garbani

  Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

• For Infrastructure & Operations Professionals

  Report

  Report Business Service Management: Beyond 2012

  September 24, 2012 | Jean-Pierre Garbani, Eveline Oehrlich

  Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

• For Infrastructure & Operations Professionals

  Report

  Report Develop Your Service Delivery Monitoring Strategy

  Service Management And Automation

  September 6, 2012 | Jean-Pierre Garbani

  Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• For Infrastructure & Operations Professionals

  Report

  Report Sustain Service Management And Automation Funding

  June 7, 2012 | Stephen Mann

  This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders understand the business and IT impact of service management and automation (SMA). Building the...

• For Infrastructure & Operations Professionals

  Report

  Report Drive Service Management Adjustments With Peer Comparisons

  May 16, 2012 | Glenn O'Donnell

  This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

• For Infrastructure & Operations Professionals

  Report

  Report Develop Your Road Map For Service Management And Automation Processes

  February 7, 2012 | Eveline Oehrlich, Jean-Pierre Garbani

  This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...