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  • Server Management & Provisioning

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  • For Infrastructure & Operations Professionals

    Report

    Report How Many Servers Can Dance On The Head Of An Administrator?

    Demystifying Support Ratios For Core Infrastructure
    March 6, 2013 | Richard Fichera

    How many servers can a single administrator manage? How many terabytes of storage can one admin handle? Answers to these support ratio questions are frequently sought by Forrester's infrastructure...

  • For Infrastructure & Operations Professionals

    Report

    Report Assess Your IT Infrastructure Maturity

    October 23, 2012 | Dave Bartoletti, Glenn O'Donnell

    Even though spending on server, storage, network, and facilities infrastructure consumes 50% of budgets, IT infrastructure and operations (I&O) leaders struggle to answer two critical questions: 1)...

  • For Infrastructure & Operations Professionals

    Report

    Report Forrester's IT Infrastructure Maturity Assessment

    October 15, 2012 | Dave Bartoletti, Glenn O'Donnell

    Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people,...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Insight: IT Management Software

    Sustained Activity In Spite Of The Economic Downturn
    May 13, 2009 | Jean-Pierre Garbani

    Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's...

  • For Sourcing & Vendor Management Professionals

    Report

    Report IT Infrastructure Market And Services Data

    April 13, 2009 | Paul Roehrig, Ph.D.

    IT Infrastructure Market And Services Data.

  • For Infrastructure & Operations Professionals

    Report

    Report Why Isn't Server Virtualization Saving Us More?

    A Few Small Changes May Dramatically Increase Your Efficiency
    January 28, 2009 | Galen Schreck

    Companies have rapidly adopted server virtualization over the past few years, but there are big differences in their use of the technology. Most companies are able to reduce server hardware...

  • For Infrastructure & Operations Professionals

    Report

    Report Retrofitting Your Data Center For Better Capacity

    October 29, 2008 | Galen Schreck, James Staten

    Data centers are expected to last 25 to 30 years, but you need to periodically refresh your environmental gear for better capacity. Many companies can't deploy modern server equipment like blades...

  • For Infrastructure & Operations Professionals

    Report

    Report Trimming The Fat From Exchange

    Strategies To Consolidate Resources Dedicated To Running Microsoft Exchange Server Infrastructure
    April 28, 2008 | Christopher Voce

    Consolidation is top of mind for many IT managers, and a portly email infrastructure is a ripe target to put on a diet. Business factors such as mergers and acquisitions and technical factors such...

  • For Infrastructure & Operations Professionals

    Report

    Report Cost Analysis And Measurement Help Ensure Consolidation Success

    January 15, 2008 | James Staten

    Most enterprises are involved in or planning IT consolidation projects to address cost issues, but those that have made the effort have found that their expectations going in often are hard to...

  • For Infrastructure & Operations Professionals

    Report

    Report How Large Enterprises Approach IT Infrastructure Consolidation

    December 28, 2007 | James Staten

    Most IT shops are either down the path or plan to engage in IT infrastructure consolidation projects in the next year. How are they approaching it? Forrester surveyed 246 IT executives and managers...

  • For Infrastructure & Operations Professionals

    Report

    Report The IT Consolidation Imperative: Out Of Space, Out Of Power, Out Of Money

    How To Get Started With IT Consolidation Before It's Too Late
    October 5, 2007 | James Staten

    Nearly every large enterprise IT shop is struggling to accommodate growing business demands within their existing budgets and infrastructure. This requires IT consolidation. But where do you start?...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Smaller India-Based Infrastructure Providers Can Be The Right Size For The Right Clients

    Unlocking Value With Second-Tier Offshore Firms
    September 18, 2007 | Paul Roehrig, Ph.D.

    Although massive IT outsourcers like Atos Origin, ACS, CSC, IBM, and HP still take on the majority of infrastructure management work, and the growth of the India-based service providers has been...

  • For Sourcing & Vendor Management Professionals

    Report

    Report T-Systems Shows A Smart Service Offering For Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    T-Systems is one of the largest European outsourcers, but it remains mainly focused on serving German clients for remote infrastructure management. The firm still has limited offshore capabilities,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Infosys Balances Offshore/Nearshore Capabilities For Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    The majority of Infosys' infrastructure services rely on remote delivery. Its solid growth over the past few years has involved expansion in Europe. The company aims to continue this progress...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Wipro Primarily Offers Offshore Services In Remote Infrastructure Management

    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    Wipro offers infrastructure services primarily through its centers in India. It is primarily a pure offshore player that delivers excellence in service management. Wipro also offers various...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Capgemini Places A European Imprint On Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    Capgemini has created a significant offshore presence. With the acquisition of Kanbay, the firm has now reached a point where it can reap the benefits. Leveraging its Rightshore delivery model in a...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Getronics Is A Strong Performer In Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    Getronics is one of the largest European outsourcers, and it has now digested its acquisitions of RedSiren and PinkRoccade. Getronics continues to cultivate its proximity to clients but is...

  • For Sourcing & Vendor Management Professionals

    Report

    Report IBM Global Services Makes The Remote Infrastructure Management World Look Small

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    IBM Global Services has a large global footprint, through which the tech giant offers offshore, nearshore, and on-site services — making scale and reach its biggest differentiators in the...

  • For Sourcing & Vendor Management Professionals

    Report

    Report TCS Offers A Range Of Offshore And Nearshore Remote Infrastructure Management Services

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    Tata Consultancy Services' affiliation with the greater Tata Group allows it to build on established group resources to offer depth and presence across Europe beyond what might be expected, given...

  • For Sourcing & Vendor Management Professionals

    Report

    Report BT Global Services Excels At The Network Part Of Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    With its telecom operator roots, BT Global Services has strong network capabilities. Its dense network of European centers allows the UK provider to operate and manage relationships in close...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Atos Origin Is A Strong Performer In Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    With significant growth in remote infrastructure management (RIM) and a solid base in methodologies and tools, Atos Origin is building its experience and customer base in the European market. The...

  • For Sourcing & Vendor Management Professionals

    Report

    Report HP Services Brings Technology Expertise To Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    Offering remote infrastructure management (RIM) with a strong transformational character, HP Services has a large pool of experienced ITIL experts and a robust management tool. On top of that, it...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: European Remote Infrastructure Management, Q3 2007

    EDS, CSC, Capgemini, And IBM Global Services Lead The Group Of Providers
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    Forrester evaluated leading global, regional, and Indian vendors across 37 criteria with regard to their remote infrastructure management (RIM) services for European clients. The difference between...

  • For Sourcing & Vendor Management Professionals

    Report

    Report HCL Offers Dedicated Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    Remote infrastructure management (RIM) is one of the business engines for HCL, which showed year-on-year growth of 120% in remote infrastructure services in Europe alone over 2006. The Indian...

  • For Sourcing & Vendor Management Professionals

    Report

    Report EDS Provides Solid Remote Infrastructure Management

    The Forrester Wave™ Vendor Summary, Q3 2007
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    EDS's reputation for and experience with infrastructure management helps the firm position itself ahead of all other providers in the remote infrastructure management (RIM) market. EDS's strategy...

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