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• For Infrastructure & Operations Professionals

  Report

  Report The All-Digital Era Requires An Application Ecosystem

  Part 1 Of The New Service Management Taxonomy Series

  June 26, 2015 | Jean-Pierre Garbani

  For the past 10 years, infrastructure and operations (I&O) pros have considered the configuration management database (CMDB) and configuration management system (CMS) to be the linchpins of service...

• For Infrastructure & Operations Professionals

  Report

  Report The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

  March 17, 2014 | Courtney Bartlett

  "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

• For Infrastructure & Operations Professionals

  Report

  Report Business Service Management: Beyond 2012

  September 24, 2012 | Jean-Pierre Garbani, Eveline Oehrlich

  Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

• For Infrastructure & Operations Professionals

  Report

  Report Drive Service Management Adjustments With Peer Comparisons

  May 16, 2012 | Glenn O'Donnell

  This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

• For Infrastructure & Operations Professionals

  Report

  Report Reinvent The Obsolete But Necessary CMDB

  The CMDB Is Flawed, But A SIS Will Prove Priceless To Service Management

  December 6, 2011 | Glenn O'Donnell

  The once-promising configuration management database (CMDB) has failed — but the original CMDB promise has not. To benefit from trends such as automation, cloud computing, DevOps, and big...

• For Sourcing & Vendor Management Professionals

  Report

  Report Three Capabilities To Measure Before You Multisource

  Build Preparations Around A Gap Analysis

  March 4, 2010 | Euan Davis

  Measuring the gaps between your service delivery skills today and where they need to be for multisourcing guides sourcing's preparations. Three key areas to measure are: 1) how well you set your...

• For Infrastructure & Operations Professionals

  Report

  Report It's Time For IT Management Software 2.0

  Lean Thinking Brings Forward New Management Tools

  December 8, 2009 | Jean-Pierre Garbani

  IT is still struggling with growing pains, meaning that the current economic conditions present a catalyst for change and an opportunity to mature. These conditions present a catalyst because they...

• For CIO Professionals

  Report

  Report CIOs: Business Alignment And BT Enablement Require Business Capability Maps

  At Your Level, You Can't Rely On Any Other Single IT Business Model

  October 30, 2009 | Bobby Cameron

  CIOs are aggressively tackling their planning and management challenges, deploying tools and building models to address a wide variety of functions like asset management, IT services management,...

• For Infrastructure & Operations Professionals

  Report

  Report The IT Management Software Challengers

  SWOT Analysis For ASG, Compuware, EMC, Quest Software, And Microsoft, Q3 2009

  October 26, 2009 | Jean-Pierre Garbani

  The 2009 IT management software (ITMS) market seems to favor smaller vendors to the detriment of larger ones. Preliminary results for the first three quarters of 2009 show that the megavendors'...

• For Infrastructure & Operations Professionals

  Report

  Report Inquiry Spotlight: CMDB And CMS, Q3 2009

  July 16, 2009 | Glenn O'Donnell

  As IT organizations recognize the high value of structured IT management initiatives, Forrester is receiving many questions related to the configuration management database (CMDB). Since January...

• For Infrastructure & Operations Professionals

  Report

  Report Tech Horizons: ASG's metaCMDB, The Technology That Rocks

  How To Optimize Your Path To A Configuration Management System

  June 16, 2009 | Jean-Pierre Garbani

  The challenging business climate is an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This...

• For Infrastructure & Operations Professionals

  Report

  Report CMDB Manager ¿ Job Profile And Description

  April 1, 2009 | Galen Schreck

  Position overview: The CMDB manager implements, configures, and runs the CMDB system throughout its life cycle.

• For Infrastructure & Operations Professionals

  Report

  Report Market Overview: The IT Management Software Market In 2009

  The Current Economy Is A Catalyst For Change

  March 13, 2009 | Jean-Pierre Garbani, Peter O'Neill

  In 2009, IT faces the problem of cutting costs without affecting the productivity of business users. Ideally, enterprises will look at solutions that increase IT ops' productivity, reduce the time...

• For Infrastructure & Operations Professionals

  Report

  Report BSM 2.0

  Predicting The Evolution Of Business Service Management

  December 12, 2008 | Jean-Pierre Garbani

  Business service management (BSM) has been the battle cry of IT management software vendors for several years now. As a technology, it is founded on the ability to map business services to...

• For CIO Professionals

  Report

  Report Novell Buys Managed Objects: Is This A New "Routes To Value" Or "SMARTS" Revisited?

  October 15, 2008 | Thomas Mendel, Ph.D.

  Novell has announced its acquisition of Managed Objects, one of the two market leaders in business service management (BSM). This represents an excellent opportunity for Novell to create visibility...

• For Infrastructure & Operations Professionals

  Report

  Report The IT Management Software Challengers

  SWOT Analysis: ASG, Microsoft, NetIQ, And Oracle, Q3 2008

  September 23, 2008 | Jean-Pierre Garbani, Peter O'Neill

  Four major companies dominate the IT management software market. Their rich portfolio allows them to successfully compete in tactical sales with point solutions as well as in strategic sales...

• For Enterprise Architecture Professionals

  Report

  Report Global Telecom Manufacturer Uses Automated Discovery To Develop Its Enterprise Architecture

  Case Study: Finding Out What You Do Not Know But Should Know

  September 16, 2008 | Charles Brett

  In an organization with applications spread across 500 networks and many more subnets, knowing what is running where and with what interdependencies is beyond purely human capabilities. A global...

• For B2B Marketing Professionals

  Report

  Report Microsoft's Leading Solution For Windows Management Aims At Megavendor Status

  SWOT Analysis: Microsoft, Q3 2008

  August 21, 2008 | Peter O'Neill

  Microsoft today presents a management portfolio that addresses the core Microsoft solutions: operating systems management, applications management, middleware management, and database management....

• For Infrastructure & Operations Professionals

  Report

  Report Role Overview: CMDB Manager

  Take Charge Of Managing And Maintaining Your IT Configuration Items

  July 9, 2008 | Eveline Oehrlich

  The configuration management database (CMDB) is still a central theme for today's infrastructure and operations (I&O) professional. Organizations are making significant improvements in mastering...

• For Infrastructure & Operations Professionals

  Report

  Report A Federated CMDB Remains Distant, But Start Now

  Those Who Wait For CMDB Stability Risk Organizational Irrelevance

  June 30, 2008 | Glenn O'Donnell

  The configuration management database (CMDB) is a major topic for IT operations professionals, as maturing IT organizations now comprehend its pivotal role in operational process initiatives such...

• For Infrastructure & Operations Professionals

  Report

  Report The Megavendors In IT Management Software

  SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q2 2008

  May 21, 2008 | Jean-Pierre Garbani, Peter O'Neill

  Forrester's IT spending outlook for 2008 forecasts that software investments will fare better than average, with 19% growth in 2008 compared with12% growth in 2007. The four IT management software...

• For Infrastructure & Operations Professionals

  Report

  Report Tech Horizons: The IT Management Software Market In 2013

  It's Not Business As Usual Anymore; A Paradigm Shift Is Coming

  May 2, 2008 | Jean-Pierre Garbani, Thomas Mendel, Ph.D.

  Predicting the future is a perpetual human quest. Fortunately, market forecasts do not require the sacrifice of chickens or the messy reading of coffee grounds: They are based on simple and logical...

• For Infrastructure & Operations Professionals

  Report

  Report Topic Overview: IT Management Software

  November 13, 2007 | Natalie Lambert, Galen Schreck

  Today's organizations are trying to keep up with the continuous pace of technology change and growing business requirements. The importance of management technologies to monitor and manage the wide...

• For Infrastructure & Operations Professionals

  Report

  Report Knowledge Management For Business Service Management

  You Need An Asset Database And A CMDB

  October 16, 2007 | Eveline Oehrlich, Peter O'Neill

  Forrester sees an effective IT asset management (ITAM) system as a prerequisite for establishing business service management. The reason is simple: If you don't know your IT estate, you cannot...

• For Infrastructure & Operations Professionals

  Report

  Report CMDB: Get Ready, Get Set, Go!

  CMDB Is A Means To An End, Not An End In Itself

  October 1, 2007 | Eveline Oehrlich

  Most large organizations today use some form of IT change and incident tracking system, making an average of about 500 changes per month. With such a high number of changes, the process of change...