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  • For Infrastructure & Operations Professionals

    Report

    Report Refine Configuration Management And CMDB For The Modern Digital Organization

    Clarify A Complex Topic To Gain Profound Technology Benefits
    September 1, 2017 | Charles Betz, Chris Gardner

    The age of the customer demands operational excellence within the technology organization. A sound configuration management practice is essential to ensure always-on, high-quality services, yet...

  • For Infrastructure & Operations Professionals

    Report

    Report The All-Digital Era Requires An Application Ecosystem

    Part 1 Of The New Service Management Taxonomy Series
    June 26, 2015 | Jean-Pierre Garbani

    For the past 10 years, infrastructure and operations (I&O) pros have considered the configuration management database (CMDB) and configuration management system (CMS) to be the linchpins of service...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

    March 17, 2014 | Courtney Bartlett

    "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

  • For Infrastructure & Operations Professionals

    Report

    Report Business Service Management: Beyond 2012

    September 24, 2012 | Jean-Pierre Garbani, Eveline Oehrlich

    Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Service Management Adjustments With Peer Comparisons

    May 16, 2012 | Glenn O'Donnell

    This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

  • For Infrastructure & Operations Professionals

    Report

    Report Reinvent The Obsolete But Necessary CMDB

    The CMDB Is Flawed, But A SIS Will Prove Priceless To Service Management
    December 6, 2011 | Glenn O'Donnell

    The once-promising configuration management database (CMDB) has failed — but the original CMDB promise has not. To benefit from trends such as automation, cloud computing, DevOps, and big data,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Three Capabilities To Measure Before You Multisource

    Build Preparations Around A Gap Analysis
    March 4, 2010 | Euan Davis

    Measuring the gaps between your service delivery skills today and where they need to be for multisourcing guides sourcing's preparations. Three key areas to measure are: 1) how well you set your...

  • For Infrastructure & Operations Professionals

    Report

    Report It's Time For IT Management Software 2.0

    Lean Thinking Brings Forward New Management Tools
    December 8, 2009 | Jean-Pierre Garbani

    IT is still struggling with growing pains, meaning that the current economic conditions present a catalyst for change and an opportunity to mature. These conditions present a catalyst because they...

  • For CIO Professionals

    Report

    Report CIOs: Business Alignment And BT Enablement Require Business Capability Maps

    At Your Level, You Can't Rely On Any Other Single IT Business Model
    October 30, 2009 | Bobby Cameron

    CIOs are aggressively tackling their planning and management challenges, deploying tools and building models to address a wide variety of functions like asset management, IT services management,...

  • For Infrastructure & Operations Professionals

    Report

    Report The IT Management Software Challengers

    SWOT Analysis For ASG, Compuware, EMC, Quest Software, And Microsoft, Q3 2009
    October 26, 2009 | Jean-Pierre Garbani

    The 2009 IT management software (ITMS) market seems to favor smaller vendors to the detriment of larger ones. Preliminary results for the first three quarters of 2009 show that the megavendors'...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Spotlight: CMDB And CMS, Q3 2009

    July 16, 2009 | Glenn O'Donnell

    As IT organizations recognize the high value of structured IT management initiatives, Forrester is receiving many questions related to the configuration management database (CMDB). Since January...

  • For Infrastructure & Operations Professionals

    Report

    Report Tech Horizons: ASG's metaCMDB, The Technology That Rocks

    How To Optimize Your Path To A Configuration Management System
    June 16, 2009 | Jean-Pierre Garbani

    The challenging business climate is an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This...

  • For Infrastructure & Operations Professionals

    Report

    Report CMDB Manager ¿ Job Profile And Description

    April 1, 2009 | Galen Schreck

    Position overview: The CMDB manager implements, configures, and runs the CMDB system throughout its life cycle.

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: The IT Management Software Market In 2009

    The Current Economy Is A Catalyst For Change
    March 13, 2009 | Jean-Pierre Garbani, Peter O'Neill

    In 2009, IT faces the problem of cutting costs without affecting the productivity of business users. Ideally, enterprises will look at solutions that increase IT ops' productivity, reduce the time...

  • For Infrastructure & Operations Professionals

    Report

    Report BSM 2.0

    Predicting The Evolution Of Business Service Management
    December 12, 2008 | Jean-Pierre Garbani

    Business service management (BSM) has been the battle cry of IT management software vendors for several years now. As a technology, it is founded on the ability to map business services to...

  • For CIO Professionals

    Report

    Report Novell Buys Managed Objects: Is This A New "Routes To Value" Or "SMARTS" Revisited?

    October 15, 2008 | Thomas Mendel, Ph.D.

    Novell has announced its acquisition of Managed Objects, one of the two market leaders in business service management (BSM). This represents an excellent opportunity for Novell to create visibility...

  • For Infrastructure & Operations Professionals

    Report

    Report The IT Management Software Challengers

    SWOT Analysis: ASG, Microsoft, NetIQ, And Oracle, Q3 2008
    September 23, 2008 | Jean-Pierre Garbani, Peter O'Neill

    Four major companies dominate the IT management software market. Their rich portfolio allows them to successfully compete in tactical sales with point solutions as well as in strategic sales...

  • For Enterprise Architecture Professionals

    Report

    Report Global Telecom Manufacturer Uses Automated Discovery To Develop Its Enterprise Architecture

    Case Study: Finding Out What You Do Not Know But Should Know
    September 16, 2008 | Charles Brett

    In an organization with applications spread across 500 networks and many more subnets, knowing what is running where and with what interdependencies is beyond purely human capabilities. A global...

  • For Sales Enablement Professionals

    Report

    Report Microsoft's Leading Solution For Windows Management Aims At Megavendor Status

    SWOT Analysis: Microsoft, Q3 2008
    August 21, 2008 | Peter O'Neill

    Microsoft today presents a management portfolio that addresses the core Microsoft solutions: operating systems management, applications management, middleware management, and database management....

  • For Infrastructure & Operations Professionals

    Report

    Report Role Overview: CMDB Manager

    Take Charge Of Managing And Maintaining Your IT Configuration Items
    July 9, 2008 | Eveline Oehrlich

    The configuration management database (CMDB) is still a central theme for today's infrastructure and operations (I&O) professional. Organizations are making significant improvements in mastering...

  • For Infrastructure & Operations Professionals

    Report

    Report A Federated CMDB Remains Distant, But Start Now

    Those Who Wait For CMDB Stability Risk Organizational Irrelevance
    June 30, 2008 | Glenn O'Donnell

    The configuration management database (CMDB) is a major topic for IT operations professionals, as maturing IT organizations now comprehend its pivotal role in operational process initiatives such...

  • For Infrastructure & Operations Professionals

    Report

    Report The Megavendors In IT Management Software

    SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q2 2008
    May 21, 2008 | Jean-Pierre Garbani, Peter O'Neill

    Forrester's IT spending outlook for 2008 forecasts that software investments will fare better than average, with 19% growth in 2008 compared with12% growth in 2007. The four IT management software...

  • For Infrastructure & Operations Professionals

    Report

    Report Tech Horizons: The IT Management Software Market In 2013

    It's Not Business As Usual Anymore; A Paradigm Shift Is Coming
    May 2, 2008 | Jean-Pierre Garbani, Thomas Mendel, Ph.D.

    Predicting the future is a perpetual human quest. Fortunately, market forecasts do not require the sacrifice of chickens or the messy reading of coffee grounds: They are based on simple and logical...

  • For Infrastructure & Operations Professionals

    Report

    Report Topic Overview: IT Management Software

    November 13, 2007 | Natalie Lambert, Galen Schreck

    Today's organizations are trying to keep up with the continuous pace of technology change and growing business requirements. The importance of management technologies to monitor and manage the wide...

  • For Infrastructure & Operations Professionals

    Report

    Report Knowledge Management For Business Service Management

    You Need An Asset Database And A CMDB
    October 16, 2007 | Eveline Oehrlich, Peter O'Neill

    Forrester sees an effective IT asset management (ITAM) system as a prerequisite for establishing business service management. The reason is simple: If you don't know your IT estate, you cannot...