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  • IT Asset Management (ITAM)

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  • For Infrastructure & Operations Professionals

    Report

    Report Best Practices: IT Asset Management

    Best Practices To Use For Starting Or Renewing Asset Management Programs
    February 12, 2014 | Amy DeMartine

    For the past decade, technology management has been deploying critical business applications to enable other business divisions and executive management to better control and manage business...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Direction Of Software Asset Management: 2012 To 2013

    Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need
    March 19, 2013 | Stephen Mann

    The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

  • For Infrastructure & Operations Professionals

    Report

    Report RFP Template For Software Asset Management Solutions

    December 28, 2012 | Stephen Mann

    This template is intended to provide a starting point for thinking about sections to include in an RFP for software asset management (SAM) solutions. This template should be viewed as an...

  • For CIO Professionals

    Report

    Report Smart Computing Connects CIOs With The Business

    Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems
    March 28, 2012 | Andrew Bartels

    It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

  • For Infrastructure & Operations Professionals

    Report

    Report Develop Your Road Map For Service Management And Automation Processes

    February 7, 2012 | Eveline Oehrlich, Jean-Pierre Garbani

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

  • For Infrastructure & Operations Professionals

    Report

    Report Updated Q4 2011: Cover Your Assets; Use IT Asset Life-Cycle Management To Control IT Costs

    October 5, 2011 | Stephen Mann, Eveline Oehrlich

    The infrastructure and operations (I&O) organization is no different from any other business function. It employs a multitude of assets to create corporate value. However, I&O's ability to manage...

  • For Infrastructure & Operations Professionals

    Report

    Report IT Infrastructure And Operations: The Next Five Years

    The Cloud On IT's Horizon
    May 3, 2011 | Jean-Pierre Garbani, Marc Cecere

    Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...

  • For CIO Professionals

    Report

    Report Do CIOs Care About IT Management Tools?

    May 17, 2010 | Tim DeGennaro, Sharyn Leaver

    CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad...

  • For Infrastructure & Operations Professionals

    Report

    Report The Low-Hanging Fruit That Service Operations Teams Should Consider Now

    November 13, 2009 | Eveline Oehrlich

    Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they...

  • For Infrastructure & Operations Professionals

    Report

    Report Q&A: IT Asset Disposition

    What Infrastructure And Operations Professionals Should Know When Disposing End-Of-Life IT Assets
    October 30, 2009 | Doug Washburn, Onica King

    While all organizations dispose of IT equipment in some way, IT asset disposition (ITAD) has long been an afterthought. But recent changes — from increasing data security and environmental...

  • For Infrastructure & Operations Professionals

    Report

    Report UK Firms Continue To Look To Green IT For Cost Reduction And Business Benefits

    Findings From The UK Green IT 2009 Conference, May 2009
    October 2, 2009 | Onica King, Doug Washburn

    Findings from Forrester's second joint survey collaboration with Tech:Touchstone Events, organizer of the Green IT 2009 Conference in London, uncovered that after a year of economic turmoil,...

  • For Infrastructure & Operations Professionals

    Report

    Report Role Overview: IT Asset Life-Cycle Manager

    Reporting To Both IT And Business
    September 25, 2009 | Eveline Oehrlich

    The effective and efficient implementation of an IT asset life-cycle management (ITALM) program requires an approach that is disciplined enough to enable the entire organization to maximize the...

  • For B2B Marketing Professionals

    Report

    Report Key Takeaways For IT Asset Life-Cycle Management

    The Recent Forrester Wave™ Separates IT Asset Life-Cycle Management Vendors In A Cloud From The Rest
    August 19, 2009 | Peter O'Neill

    We published a Forrester Wave™ on IT asset life-cycle management (ITALM) in April 2009. It has generated a lot of interest in the topic among users and some interest among vendors. Users are...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Client Management Suites

    Evolving Computing Market Shifts Focus To Security And Virtualization
    July 29, 2009 | Natalie Lambert

    Desktop operations managers are watching their computing environment change. There are now more types of devices and more varieties of operating systems entering the enterprise than ever before....

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

    Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments
    June 12, 2009 | Doug Washburn

    Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Insight: IT Management Software

    Sustained Activity In Spite Of The Economic Downturn
    May 13, 2009 | Jean-Pierre Garbani

    Forrester analyzed the IT management software (ITMS) inquiries received from vendors and end users in 2007 and 2008. Inquiries are a good indicator of the tactical issues faced by Forrester's...

  • For CIO Professionals

    Report

    Report Market Overview: IT Financial Management Software

    The Time Is Right For More Cost Transparency In IT
    May 7, 2009 | Thomas Mendel, Ph.D., Peter O'Neill

    As IT continues to morph into business technology, it increasingly gets the same treatment and is subject to the same expectations as any other business operation. Some of the most pressing needs...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Spotlight: IT Asset Life-Cycle Management, Q2 2009

    April 10, 2009 | Eveline Oehrlich

    IT asset life-cycle management (ITALM) is a requirement for many goals the modern IT organization is pursuing. Without adequate ITALM tools and processes, key initiatives like moving to informed,...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009

    CA And BMC Software Top The Leaders' Stack, With HP And IBM Close Behind
    April 10, 2009 | Eveline Oehrlich

    In Forrester's 81-criteria evaluation of IT asset life-cycle management (ITALM) vendors, we found that CA and BMC Software came out on top because of their strong end-to-end offerings and their...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Spotlight: Green IT, Q1 2009

    February 10, 2009 | Doug Washburn, Onica King

    Green IT awareness and action are on the rise. In 2008, Forrester received 130 inquiries from IT end user professionals on green IT, the majority of which focused on benchmark data — such as...

  • For CIO Professionals

    Report

    Report Green IT Awareness And Adoption By Region, Q4 2008

    January 8, 2009 | Christopher Mines

    Global firms report on their awareness and adoption of green IT practices.

  • For Infrastructure & Operations Professionals

    Report

    Report Cover Your Assets: Use IT Asset Life-Cycle Management To Control IT Costs

    December 24, 2008 | Eveline Oehrlich

    The current economic situation has been very discouraging — to say the least. As the economy continues to show signs of downsizing, it's reasonable to say that the cost of conducting business...

  • For Sourcing & Vendor Management Professionals

    Report

    Report IT Assets And EU E-Waste Legislation

    Shaping Sourcing Service Agreements Around WEEE

    May 20, 2008 | Euan Davis

    The closest the European Union (EU) has to a standard on e-waste is the Waste Electrical and Electronic Equipment (WEEE) Directive. As is the case for many such EU regulations, each country...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Green IT Trends That Will Impact The IT Infrastructure And Operations Professional

    March 26, 2008 | Galen Schreck

    Infrastructure and operations professionals should take early steps in 2008 to prepare for an increased business focus on green IT. There's a growing environmental movement across technology...

  • For CIO Professionals

    Report

    Report Creating The Green IT Action Plan

    CIOs Should Plan Comprehensively And Act Incrementally
    October 19, 2007 | Christopher Mines

    Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations, but they are often unsure how to proceed. IT organizations should start by crafting...