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• For Infrastructure & Operations Professionals

  Report

  Report Quick Take: BMC Software — A New Company With A Well-Known Name

  Will The New Executives, New Branding, And Diligent Focus On Customer Experience Be Enough To Retain And Win Customers?

  October 21, 2014 | Eveline Oehrlich, John Rakowski

  Last week, BMC Software held its global users' conference, BMC Engage. The event attracted over 800 BMC customers, 157 implementation and technology partners, 42 showcase booths, and 20 industry...

• For Infrastructure & Operations Professionals

  Report

  Report The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

  March 17, 2014 | Courtney Bartlett

  "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

• For CIO Professionals

  Report

  Report India Tech Market Outlook: 2014

  Customer Obsession Takes Center Stage For Technology Spending

  January 3, 2014 | Manish Bahl

  IT purchases in India will reach US$29 billion in 2014. As in other emerging economies, India's tech market is still largely hardware-driven, but spending on software and services is gaining...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 4 Of 5

  Analysis Of Business Monitoring Technologies In The "Growth" Ecosystem Phase

  November 27, 2013 | John Rakowski

  In Part 4 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine four technologies in the "Growth" ecosystem phase: application and middleware monitoring,...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 3 Of 5

  Analysis Of Business Monitoring Technologies In The "Survival" Ecosystem Phase

  November 27, 2013 | John Rakowski

  In Part 3 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine eight technologies in the "Survival" ecosystem phase: business activity monitoring, cloud cost...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 2 Of 5

  Analysis Of Business Monitoring Technologies In The "Creation" Ecosystem Phase

  September 20, 2013 | John Rakowski, Jean-Pierre Garbani

  In Part 2 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine three technologies in the "Creation" ecosystem phase: application fault monitoring, end user...

• For Infrastructure & Operations Professionals

  Report

  Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 1 Of 5

  To Become A True Business Partner, Focus Investment On Customer-Centric Monitoring Technologies

  September 9, 2013 | John Rakowski, Jean-Pierre Garbani

  The monitoring technology market is awash with solutions, marketing acronyms, best practices, and the promise of "proactive" technology management. For many enterprise IT organizations, this...

• For Infrastructure & Operations Professionals

  Report

  Report Market Overview: The Four Megavendors In IT Management Software, Q3 2013

  SWOT Analysis: BMC Software, CA Technologies, HP Software, And IBM Cloud & Smarter Infrastructure

  August 16, 2013 | Courtney Bartlett, Jean-Pierre Garbani

  For many years, Forrester saw the IT management software (ITMS) vendors as one of four major archetypes: the megavendors, with portfolios that cover the whole ITMS market; the challengers, who work...

• For Infrastructure & Operations Professionals

  Report

  Report The State And Direction Of IT Service Management: 2012 To 2013

  March 18, 2013 | Glenn O'Donnell

  Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• For Infrastructure & Operations Professionals

  Report

  Report Revive Your IT Management Software Portfolio

  March 1, 2013 | John Rakowski, Courtney Bartlett

  Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

• For Infrastructure & Operations Professionals

  Report

  Report Realize Practical Application Performance Management

  February 27, 2013 | Jean-Pierre Garbani

  Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...

• For Infrastructure & Operations Professionals

  Report

  Report Develop Your Service Delivery Monitoring Strategy

  Service Management And Automation

  September 6, 2012 | Jean-Pierre Garbani

  Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• For Infrastructure & Operations Professionals

  Report

  Report Develop Your Road Map For Service Management And Automation Processes

  February 7, 2012 | Eveline Oehrlich, Jean-Pierre Garbani

  This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

• For Sourcing & Vendor Management Professionals

  Report

  Report TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

  Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology

  January 3, 2012 | Liz Herbert

  As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

• For Infrastructure & Operations Professionals

  Report

  Report Case Study: A Revolutionary Change Within Cisco IT Helps Manage IT's Value-Add

  How Service Portfolio Management Transitioned Cisco IT To A Partner Player

  October 7, 2011 | Eveline Oehrlich

  Cisco's CIO and several of her IT leaders introduced an IT-wide change in how they manage their organization and communicate their performance both within and outside of the IT organization. The...

• For CIO Professionals

  Report

  Report What CEOs Of Small Software Companies Need To Do In 2011

  How To Find The Best Opportunities In A High-Growth Market

  July 7, 2011 | Andrew Bartels

  The software market is poised to enjoy its best growth in a decade, and small software companies face great growth opportunities as their larger competitors struggle to adapt to a new world of...

• For Enterprise Architecture Professionals

  Report

  Report Building An IT Strategy For IT Tooling

  Apply Business Architecture Techniques To The Business Of IT

  June 2, 2011 | Henry Peyret

  IT's implementation of process improvement frameworks such as the IT Infrastructure Library (ITIL), project portfolio management (PPM), and the Software Engineering Institute's (SEI's) Capability...

• For Infrastructure & Operations Professionals

  Report

  Report IT Infrastructure And Operations: The Next Five Years

  The Cloud On IT's Horizon

  May 3, 2011 | Jean-Pierre Garbani, Marc Cecere

  Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...

• For B2B Marketing Professionals

  Report

  Report Empowered Users Will Change How Business Software Is Served

  An Empowered Report: Lessons For Tech Marketers From The IT Management Software Market

  October 26, 2010 | Peter O'Neill

  The face of business software applications is changing dramatically as new-generation users drive for a Web 2.0 intuitive user interface. User expectations with respect to service will also be...

• For CIO Professionals

  Report

  Report Who's Who In IT Management Software 2.0

  Mapping Top Vendors' Portfolios — And Future Perspectives

  August 12, 2010 | Thomas Mendel, Ph.D., Jean-Pierre Garbani

  Within the next five years, IT organizations and their role in enterprises will evolve through major structural changes. If the present IT technology sustains its exponential growth rate, IT...

• For Infrastructure & Operations Professionals

  Report

  Report The Writing On IT's Complexity Wall

  The Future Role Of IT Management Software

  June 30, 2010 | Jean-Pierre Garbani

  The past years have seen IT organizations struggle with issues of service development, deployment, and delivery. Forrester believes that these issues are directly linked to the increased complexity...

• For CIO Professionals

  Report

  Report Do CIOs Care About IT Management Tools?

  May 17, 2010 | Tim DeGennaro, Sharyn Leaver

  CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad...

• For Infrastructure & Operations Professionals

  Report

  Report Market Update: IT Management Software In 2009

  Say Farewell To IT Management Software 1.0

  February 22, 2010 | Jean-Pierre Garbani, Thomas Mendel, Ph.D.

  The IT management software market is one of the most dynamic and multifaceted markets in the whole IT industry. The importance has grown significantly over the years. This dynamic, however, also...

• For B2B Marketing Professionals

  Report

  Report Best Practices Of IT Management Software Vendor Positioning

  Positioning Is Influenced By The Web Site But Extends Through Social Media

  February 18, 2010 | Peter O'Neill

  Two years after Forrester first published it, our vendor positioning review (VPR) methodology has become a proven strategy tool; Forrester analysts have applied it in multiple advisory engagements,...

• For Infrastructure & Operations Professionals

  Report

  Report Market Projections For 2010: IT Management Software

  Say Hello To IT Management Software 2.0

  February 4, 2010 | Jean-Pierre Garbani, Thomas Mendel, Ph.D.

  The past decade has seen a considerable improvement in IT management software, especially where operational effectiveness is concerned. However, the economic downturn as well as new technologies...