Search Results

• For CIO Professionals

  Report

  Report Vendor Landscape: Technology Business Management Solutions

  Customer-Obsessed Firms Must Manage Tech-Based Customer Value

  October 31, 2016 | Eveline Oehrlich, Sophia I. Vargas

  CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat at...

• For CIO Professionals

  Report

  Report Frugal Innovation Supports Customer-Obsessed Innovation

  Boost Your Innovation Capabilities And Reach New Customers With Low-Cost Innovation

  August 25, 2016 | Dan Bieler

  The age of the customer demands that businesses drive innovation at ever faster speeds and with limited budgets. Frugal innovation is based on the tenet of "doing more, and better, with less,"...

• For Enterprise Architecture Professionals

  Report

  Report Enhance Cost-To-Serve Models To Guide Strategy Choice

  Two Vendors Provide Examples Of Cost-To-Serve Model Implementations

  August 23, 2016 | Gordon Barnett

  Successful digital businesses always face choices on strategic execution. Cost-to-serve (CTS) frameworks are widely used techniques for guiding investment decisions. But these frameworks have not...

• For B2C Marketing Professionals

  Report

  Report Brief: Don't Get Lost In The Point Solution Versus Full-Stack Ad Technology Debate

  Make Adtech Investments Based On Maturity And ROI

  August 23, 2016 | Richard Joyce

  Building your advertising technology (adtech) stack means debating whether point solutions or full-stack solutions work for you. But that is the wrong question. Instead of fretting over this...

• For Application Development & Delivery Professionals

  Report

  Report Make Smart Mobile Development Decisions

  Business Case: The Mobile App Development Playbook

  August 19, 2016 | Michael Facemire, John M. Wargo

  Application development and delivery (AD&D) professionals are not usually the driving force behind creating the business case for mobile — but that doesn't mean they don't have a role to play....

• For Application Development & Delivery Professionals

  Report

  Report Quantify The Business Value Of CRM

  Business Case: The CRM Playbook

  May 11, 2016 | Kate Leggett

  Customer relationship management (CRM) initiatives must not only be technically sound but must also answer this question: What will we get for our money? This report describes how application...

• For Sourcing & Vendor Management Professionals

  Report

  Report Bring Your Applications Management Services Into Your Digital Future

  Harness AMS Spending To Support Digital Transformation

  April 5, 2016 | Bill Martorelli

  Customers continue to rely and spend heavily on application management services (AMS) available from outsourcing companies, but with relatively little direct business impact. How can clients get...

• For Application Development & Delivery Professionals

  Report

  Report Modern Financial Governance For Modern Application Delivery

  Processes: The Application Development Strategy, Structure, And Sourcing Playbook

  February 18, 2016 | John R. Rymer, Jeffrey S. Hammond

  Traditional, centralized financial governance for application development and delivery (AD&D) focuses on managing assets, not outcomes — and it's straining to keep up with the Agile practices,...

• For CIO Professionals

  Report

  Report Case Study: UniCredit Innovates And Saves Costs With Continuous Business Services

  UniCredit Business Integrated Solutions CEO Paolo Cederle Drives The BT Agenda Via What Forrester Calls Continuous Business Services

  May 6, 2015 | Bobby Cameron

  After wide research in banking and other industry sectors, UniCredit's global services company, UniCredit Business Integrated Solutions, defined its new business model, based on Procter & Gamble's...

• For Infrastructure & Operations Professionals

  Report

  Report Brief: The Top Four Server Virtualization Trends In China For 2014 And 2015

  Optimizing IT To Better Support BT Transformation

  July 1, 2014 | Frank Liu

  Chinese organizations are shifting budget from traditional information technology (IT) to business technology (BT) in the age of the customer. However, the level of server virtualization in Chinese...

• For CIO Professionals

  Report

  Report Debunking Two Myths About Tech Budgets

  CIOs Will Still Control Most Tech Spending, Which Will Still Be Two-Thirds MOOSE

  March 31, 2014 | Andrew Bartels

  The CIO's job is hard enough delivering reliable, secure, and user-friendly technologies while meeting and anticipating business needs for new technologies to support strategic initiatives. But...

• For Sourcing & Vendor Management Professionals

  Report

  Report Better Sourcing Can Improve Your Software ROI

  March 7, 2014 | Duncan Jones

  Many sourcing and vendor management (SVM) professionals see the problems with their firm's current approach to dealing with the major software providers, but lack the authority to transform it....

• For Sourcing & Vendor Management Professionals

  Report

  Report Best Practices: Sourcing Telecommunications Services In Asia Pacific

  January 3, 2014 | Clement Teo

  Sourcing and vendor management (SVM) professionals in Asia Pacific who are responsible for telecom and mobility (T&M) services at their organizations face three main challenges: lower than...

• For Sourcing & Vendor Management Professionals

  Report

  Report Implement Strategic Software Sourcing In These Six Easy Steps

  November 26, 2013 | Duncan Jones

  Forrester speaks with many sourcing leaders who want to transform their firm's software buying approach from reactive procurement to strategic sourcing, but fear they won't be able to overcome the...

• For Enterprise Architecture Professionals

  Report

  Report Can You Give The Business The Data That It Needs?

  November 13, 2013 | Michele Goetz

  Business leaders tell Forrester that they don't want more data; they want trusted data and an easier path to understand what it means. To get there, enterprise architects and application developers...

• For Sourcing & Vendor Management Professionals

  Report

  Report FAQ's About Telecom Expense Management

  November 1, 2013 | Brownlee Thomas, Ph.D.

  Forrester clients often ask us questions about how to optimize the management of their firm's spending on telecom and mobility technologies and services, a problem that can be addressed by telecom...

• For Infrastructure & Operations Professionals

  Report

  Report Three Best Practices From Early BYOT Adopters In India

  Address Management Concerns Around Data Security, ROI, And Business Requirements To Build A Valid Business Case

  October 25, 2013 | Katyayan Gupta

  The consumerization of IT in India is leading more people to use personal mobile devices, applications, and public cloud services for work, a trend that Forrester refers to as "bring your own...

• For Security & Risk Professionals

  Report

  Report Measure Information Security Effectiveness — Information Security Economics 103

  Analyze Where You Spend Your Money Using The Three R's: Readiness, Response, And Recovery

  September 26, 2013 | Ed Ferrara

  This is the third in a series of reports providing new methods and guidance for the financial management of information security. For many companies, security spending and budgeting is a...

• For Security & Risk Professionals

  Report

  Report The Forrester Cost Model For Information Security Effectiveness — Information Security Economics 103: Measuring The Three R's

  September 26, 2013 | Ed Ferrara

  Emergency response as a discipline extensively uses the concepts of readiness, response, and recovery — the three R's — to organize and plan efforts. Information security as a similar...

• For CIO Professionals

  Report

  Report What Drives The Size Of IT Functions?

  August 6, 2013 | Marc Cecere

  Benchmark data such as the percentage of IT people in an organization or IT spending compared to revenue is useful, but it won't determine how much to spend or what the appropriate size of a...

• For Security & Risk Professionals

  Report

  Report Determine The Value Of Information Security Assets And Liabilities — Information Security Economics 102

  May 8, 2013 | Ed Ferrara

  This is the second in a series of reports providing guidance and new methods for the financial management of information security. The CISO's role is rapidly changing. A few years ago the CISO for...

• For Application Development & Delivery Professionals

  Report

  Report Forrester's HRM Process And Systems Capabilities Assessment Tool

  April 15, 2013 | Paul D. Hamerman

  This HRM assessment tool enables a self-evaluation of four key areas: strategic alignment between HR and the overall business, the current portfolio of HRM applications, the effectiveness and...

• For Application Development & Delivery Professionals

  Report

  Report Assess Your HRM Process And Systems Capabilities

  April 15, 2013 | Paul D. Hamerman

  Most companies struggle to integrate a collection of human resource management (HRM) systems that can include payroll, core HR, learning, recruitment, and talent management. The proliferation of...

• For Infrastructure & Operations Professionals

  Report

  Report The State And Direction Of Software Asset Management: 2012 To 2013

  Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need

  March 19, 2013 | Stephen Mann

  The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

• For Sourcing & Vendor Management Professionals

  Report

  Report Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk

  October 9, 2012 | Brownlee Thomas, Ph.D.

  This report outlines Forrester's processes guidance for sourcing and vendor management (SVM) executives working on telecommunications and mobility services sourcing. A mistake made by many SVM...