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  • Cost Control

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  • For Infrastructure & Operations Professionals

    Report

    Report Identify And Estimate The Costs Of Downtime On Your Business

    Don't Rely On Industry Averages — Determine Your Own
    October 12, 2017 | Naveen Chhabra

    Technology infrastructure is hypercritical to the operations of any business, and downtime costs dearly. Infrastructure and operations professionals leading their firms’ business continuity (BC)...

  • For Application Development & Delivery Professionals

    Report

    Report Engagement Costs Continue To Rise Even With Digital: Here's How To Fight It

    Five Steps To Reinvent Customer Service In A Post-Digital World
    September 7, 2017 | Kate Leggett

    Customers use a broad spectrum of channels to interact with a company. Often, they shift from one channel to another — or even use more than one simultaneously. As more channels and touchpoints...

  • For Application Development & Delivery Professionals

    Report

    Report Quantify The Business Value Of CRM

    Business Case: The CRM Playbook
    August 30, 2017 | John Bruno, Kate Leggett

    CRM initiatives must not only be technically sound but must also answer the question "What will we get for our money?" This report describes how application development and delivery (AD&D)...

  • For CIO Professionals

    Report

    Report Vendor Landscape: Technology Business Management Solutions

    Customer-Obsessed Firms Must Manage Tech-Based Customer Value
    October 31, 2016 | Eveline Oehrlich, Sophia I. Vargas

    CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat at...

  • For CIO Professionals

    Report

    Report Frugal Innovation Supports Customer-Obsessed Innovation

    Boost Your Innovation Capabilities And Reach New Customers With Low-Cost Innovation
    August 25, 2016 | Dan Bieler

    The age of the customer demands that businesses drive innovation at ever faster speeds and with limited budgets. Frugal innovation is based on the tenet of "doing more, and better, with less,"...

  • For Enterprise Architecture Professionals

    Report

    Report Enhance Cost-To-Serve Models To Guide Strategy Choice

    Two Vendors Provide Examples Of Cost-To-Serve Model Implementations
    August 23, 2016 | Gordon Barnett

    Successful digital businesses always face choices on strategic execution. Cost-to-serve (CTS) frameworks are widely used techniques for guiding investment decisions. But these frameworks have not...

  • For B2C Marketing Professionals

    Report

    Report Brief: Don't Get Lost In The Point Solution Versus Full-Stack Ad Technology Debate

    Make Adtech Investments Based On Maturity And ROI
    August 23, 2016 | Richard Joyce

    Building your advertising technology (adtech) stack means debating whether point solutions or full-stack solutions work for you. But that is the wrong question. Instead of fretting over this...

  • For Application Development & Delivery Professionals

    Report

    Report Make Smart Mobile Development Decisions

    August 19, 2016 | Michael Facemire, John M. Wargo

    Application development and delivery (AD&D) professionals are not usually the driving force behind creating the business case for mobile — but that doesn't mean they don't have a role to play....

  • For Sourcing & Vendor Management Professionals

    Report

    Report Bring Your Applications Management Services Into Your Digital Future

    Harness AMS Spending To Support Digital Transformation
    April 5, 2016 | Bill Martorelli

    Customers continue to rely and spend heavily on application management services (AMS) available from outsourcing companies, but with relatively little direct business impact. How can clients get...

  • For Application Development & Delivery Professionals

    Report

    Report Modern Financial Governance For Modern Application Delivery

    Processes: The Application Development Strategy, Structure, And Sourcing Playbook
    February 18, 2016 | John R. Rymer, Jeffrey S. Hammond

    Traditional, centralized financial governance for application development and delivery (AD&D) focuses on managing assets, not outcomes — and it's straining to keep up with the Agile practices,...

  • For CIO Professionals

    Report

    Report Case Study: UniCredit Innovates And Saves Costs With Continuous Business Services

    UniCredit Business Integrated Solutions CEO Paolo Cederle Drives The BT Agenda Via What Forrester Calls Continuous Business Services
    May 6, 2015 | Bobby Cameron

    After wide research in banking and other industry sectors, UniCredit's global services company, UniCredit Business Integrated Solutions, defined its new business model, based on Procter & Gamble's...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: The Top Four Server Virtualization Trends In China For 2014 And 2015

    Optimizing IT To Better Support BT Transformation
    July 1, 2014 | Frank Liu

    Chinese organizations are shifting budget from traditional information technology (IT) to business technology (BT) in the age of the customer. However, the level of server virtualization in Chinese...

  • For CIO Professionals

    Report

    Report Debunking Two Myths About Tech Budgets

    CIOs Will Still Control Most Tech Spending, Which Will Still Be Two-Thirds MOOSE
    March 31, 2014 | Andrew Bartels

    The CIO's job is hard enough delivering reliable, secure, and user-friendly technologies while meeting and anticipating business needs for new technologies to support strategic initiatives. But...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Better Sourcing Can Improve Your Software ROI

    March 7, 2014 | Duncan Jones

    Many sourcing and vendor management (SVM) professionals see the problems with their firm's current approach to dealing with the major software providers, but lack the authority to transform it....

  • For Sourcing & Vendor Management Professionals

    Report

    Report Best Practices: Sourcing Telecommunications Services In Asia Pacific

    January 3, 2014 | Clement Teo

    Sourcing and vendor management (SVM) professionals in Asia Pacific who are responsible for telecom and mobility (T&M) services at their organizations face three main challenges: lower than expected...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Implement Strategic Software Sourcing In These Six Easy Steps

    November 26, 2013 | Duncan Jones

    Forrester speaks with many sourcing leaders who want to transform their firm's software buying approach from reactive procurement to strategic sourcing, but fear they won't be able to overcome the...

  • For Enterprise Architecture Professionals

    Report

    Report Can You Give The Business The Data That It Needs?

    November 13, 2013 | Michele Goetz

    Business leaders tell Forrester that they don't want more data; they want trusted data and an easier path to understand what it means. To get there, enterprise architects and application developers...

  • For Sourcing & Vendor Management Professionals

    Report

    Report FAQ's About Telecom Expense Management

    November 1, 2013 | Brownlee Thomas, Ph.D.

    Forrester clients often ask us questions about how to optimize the management of their firm's spending on telecom and mobility technologies and services, a problem that can be addressed by telecom...

  • For Infrastructure & Operations Professionals

    Report

    Report Three Best Practices From Early BYOT Adopters In India

    Address Management Concerns Around Data Security, ROI, And Business Requirements To Build A Valid Business Case
    October 25, 2013 | Katyayan Gupta

    The consumerization of IT in India is leading more people to use personal mobile devices, applications, and public cloud services for work, a trend that Forrester refers to as "bring your own...

  • For Security & Risk Professionals

    Report

    Report The Forrester Cost Model For Information Security Effectiveness — Information Security Economics 103: Measuring The Three R's

    September 26, 2013 | Ed Ferrara

    Emergency response as a discipline extensively uses the concepts of readiness, response, and recovery — the three R's — to organize and plan efforts. Information security as a similar discipline...

  • For Security & Risk Professionals

    Report

    Report Measure Information Security Effectiveness — Information Security Economics 103

    Analyze Where You Spend Your Money Using The Three R's: Readiness, Response, And Recovery
    September 26, 2013 | Ed Ferrara

    This is the third in a series of reports providing new methods and guidance for the financial management of information security. For many companies, security spending and budgeting is a...

  • For CIO Professionals

    Report

    Report What Drives The Size Of IT Functions?

    August 6, 2013 | Marc Cecere

    Benchmark data such as the percentage of IT people in an organization or IT spending compared to revenue is useful, but it won't determine how much to spend or what the appropriate size of a...

  • For Security & Risk Professionals

    Report

    Report Determine The Value Of Information Security Assets And Liabilities — Information Security Economics 102

    May 8, 2013 | Ed Ferrara

    This is the second in a series of reports providing guidance and new methods for the financial management of information security. The CISO's role is rapidly changing. A few years ago the CISO for...

  • For Application Development & Delivery Professionals

    Report

    Report Forrester's HRM Process And Systems Capabilities Assessment Tool

    April 15, 2013 | Paul D. Hamerman

    This HRM assessment tool enables a self-evaluation of four key areas: strategic alignment between HR and the overall business, the current portfolio of HRM applications, the effectiveness and...

  • For Application Development & Delivery Professionals

    Report

    Report Assess Your HRM Process And Systems Capabilities

    April 15, 2013 | Paul D. Hamerman

    Most companies struggle to integrate a collection of human resource management (HRM) systems that can include payroll, core HR, learning, recruitment, and talent management. The proliferation of...

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