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  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: The Extended Sales Force Automation Ecosystem, Q2 2016

    May 31, 2016 | John Bruno

    Buyers are attracted to sales force automation (SFA) software for its merits around providing consistent processes and transparency into activities, but these tools have done little to enhance the...

  • For CIO Professionals

    Report

    Report US Tech Market Outlook For 2016 And 2017: Cloud And Business Caution Will Slow Growth

    Cloud Reaches A Tipping Point In US Tech Budgets, Rippling Through All Categories
    May 6, 2016 | Andrew Bartels

    CIOs and other tech decision-makers will have to navigate conflicting positive and negative forces on their firms' tech spending in 2016 and 2017. On one hand, adoption of cloud is spreading to the...

  • For Infrastructure & Operations Professionals

    Report

    Report Millennials Will Revolutionize Technology Management

    Organization: The I&O Transformation Playbook
    February 4, 2016 | Sophia I. Vargas

    As the workforce ages, organizations should be prepared to adjust recruitment strategies and established technology practices. As the portion of younger employees in your organization becomes more...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: People And Talent Technology, Q1 2016

    HR Process Disruption Creates New Innovation Opportunities For Startups And Incumbents
    January 28, 2016 | Paul D. Hamerman, Claire Schooley

    Organizations need a variety of technology solutions to attract, retain, and engage their people. Forrester has identified the 20 most important people and talent technology solution categories...

  • For CMO Professionals

    Report

    Report It's Time To Abandon Performance-Based Agency Compensation

    Build A Strong Relationship To Maximize Agency Value
    March 5, 2015 | Sarah Sikowitz

    CMOs are struggling to connect agency work to business outcomes and using contracts with performance-based incentives as a Band-Aid. Despite years of trying different metrics and bonus formulas,...

  • For Security & Risk Professionals

    Report

    Report Job Description: Chief Privacy Officer

    October 9, 2014 | Heidi Shey

    Customers around the globe have become highly sensitive to how organizations track, use, and store their personal data. As a result, a plethora of often-conflicting privacy laws has emerged in...

  • For CIO Professionals

    Report

    Report Four Reasons For Sluggish Tech Market Growth And The Rationale For Future Optimism

    Weak Economies, A Changing Hardware Market, Cloud, And CEO Aversion To Investment Have Kept A Lid On Tech Buying
    April 8, 2014 | Andrew Bartels

    Forrester's projected 5.5% growth in the global tech market in 2014 in local currency terms (6.2% in US dollars) is certainly an improvement over the more feeble growth of 2012 and 2013. Still,...

  • For CIO Professionals

    Report

    Report Benchmarking Australia And New Zealand Technology Budgets And Priorities In 2014

    CIOs Begin Supporting The Shift To The Age Of The Customer
    March 5, 2014 | Tim Sheedy

    Setting, adjusting, and managing technology budgets is a challenge even in good years — and few CIOs would argue that there are many good years anymore! Even in growth times, CIOs face...

  • For CIO Professionals

    Report

    Report ASEAN CIOs Will Face Tighter Budgets And Shifted Priorities In 2014

    February 5, 2014 | Tim Sheedy

    The growth of the technology industry in ASEAN in 2014 will likely mirror that of the region's GDP — that is, it will lack intensity and vigor as CIOs continue to face pressure to cut...

  • For Application Development & Delivery Professionals

    Report

    Report Create A People-Focused HRM Business Strategy

    June 7, 2013 | Claire Schooley

    Companies need a human resource management (HRM) strategy that focuses on finding and developing successful employees who meet company goals and supporting them not only with a traditional...

  • For CIO Professionals

    Report

    Report US Tech Market Outlook For 2013 And 2014: Better Times Ahead

    We Forecast 6% ICT Spending Growth For Both Years
    April 25, 2013 | Andrew Bartels

    US CIOs remain torn between their need to invest in new mobile, cloud, and smart technologies and their fear of encountering economic doldrums (or worse). Over the past two and a half years, these...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Direction Of IT Service Management: 2012 To 2013

    March 18, 2013 | Glenn O'Donnell

    Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

  • For CIO Professionals

    Report

    Report Segmenting The US Tech Market

    SMBs' Tech Buying Outpaces That Of Enterprises Or Consumers, But The Situation Will Reverse In 2013
    December 13, 2012 | Andrew Bartels

    For CIOs, understanding trends in the broader tech market is useful, but even more useful is information on trends for companies of their size and in their industry. With IT consumerization or...

  • For Infrastructure & Operations Professionals

    Report

    Report China Tech Market Outlook: 2012 To 2013

    The Big Dragon's IT Spending Will Slow Down In 2012
    October 9, 2012 | Bryan Wang

    The European debt crisis has gradually begun to affect China, slowing economic growth in the country in the first half of 2012. To reflect this, we've revised our China tech market forecast and...

  • For Application Development & Delivery Professionals

    Report

    Report Consolidation And Innovation Transform The HRM Vendor Landscape

    October 5, 2012 | Paul D. Hamerman

    This report will enable application development and delivery professionals (AD&D pros) and their HR business partners to understand the factors changing the vendor landscape for HRM technology...

  • For CIO Professionals

    Report

    Report US Tech Market Outlook Dims For 2012 To 2013

    US Tech Spending Growth Will Maintain A Mediocre 4% To 5% Pace
    September 28, 2012 | Andrew Bartels

    This report details Forrester's projections of tech market growth in the US. We have reduced our forecast for 2012 growth in the US tech market from our April projections of 7.5% for total US...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Service Management Adjustments With Peer Comparisons

    May 16, 2012 | Glenn O'Donnell

    This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

  • For CIO Professionals

    Report

    Report US Tech Market Outlook For 2012 To 2013

    Improving Economic Prospects Create Upside Potential
    April 4, 2012 | Andrew Bartels

    CIOs care about tech market trends for three reasons: 1) to understand how much other firms are spending on information and communications technologies (and where); 2) to determine where they ought...

  • For CIO Professionals

    Report

    Report Motivating IT Employees — Part 2

    What Works And What Doesn't In Motivating IT Staff
    October 24, 2011 | Marc Cecere

    The secret behind many CIOs' success is a great staff that supports and executes the vision and strategy for IT. There are many ways to keep the IT staff motivated; they vary in effectiveness, cost...

  • For CIO Professionals

    Report

    Report Motivating IT Employees -- Part 1

    Survey Analysis On Motivators Of IT Staff
    February 10, 2011 | Marc Cecere

    What motivates IT people? To answer this question, Forrester first identified 12 core factors that influence motivation, and then we surveyed 129 IT leaders to determine the impact of each factor....

  • For Application Development & Delivery Professionals

    Report

    Report HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology

    September 24, 2010 | Paul D. Hamerman, Claire Schooley

    Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Core Components Show Maturity While Collaborative Elements Evolve
    January 6, 2010 | Paul D. Hamerman, Claire Schooley

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

  • For CIO Professionals

    Report

    Report The State Of Global Enterprise IT Budgets: 2009 To 2010

    Business Data Services Global
    November 18, 2009 | Jennifer Belissent, Ph.D.

    This document provides enterprise highlights of an extensive data set collected via Forrester's Enterprise And SMB Global IT Budgets And Spending Survey, Q2 2009. The survey covers budget trends...

  • For CIO Professionals

    Report

    Report IT In The Public Sector In Australia

    Benchmarking Your Practice Against Your Global Peers
    October 28, 2009 | Tim Sheedy

    With the tightening of IT budgets in the Australian federal government due to the review of IT operations by Sir Peter Gershon, the considerable consolidation of public sector agencies at the state...

  • For Sourcing & Vendor Management Professionals

    Report

    Report IT Staff Augmentation Trends: Limited Data Availability Hampers Rate Benchmarking Efforts

    October 16, 2009 | Patrick M. Connaughton

    Results from a survey of 89 firms that use IT staff augmentation services.