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  • Steering Committees

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  • For Customer Experience Professionals


    Report Executive Steering Committees: Critical For CX Transformation Success

    Foster Executive Buy-In By Involving Them In CX Decision Making
    March 1, 2017 | Samuel Stern

    CX professionals and their teams need the support of the entire organization to create and deliver great experiences in a sustainable way. The most important group of colleagues to work with is...

  • For eBusiness & Channel Strategy Professionals


    Report Organize For Mobile Success

    Organization: The Mobile eBusiness Playbook
    April 7, 2016 | Julie A. Ask, Jeffrey S. Hammond

    As firms mature their mobile strategies in 2016 and beyond, the C-suite must take ownership of mobile initiatives to ensure the dedication, processes, and resources they require. This report helps...

  • For Security & Risk Professionals


    Report Create And Manage An Effective Security Governance Board

    September 4, 2013 | Andrew Rose

    Over the past few years, regulation, compliance, and an escalating threat landscape gradually pushed information security to mature into a formal discipline, and these drivers encouraged CISOs to...

  • For CIO Professionals


    Report Your Company Needs A Mobile Organization

    April 12, 2013 | Ted Schadler

    Mobile touches every part of your business. Customers crave apps to access your core services. Employees keep work moving forward from any location — meeting room, kitchen table, or soccer...

  • For CIO Professionals


    Report Build Your Mobile Engagement Strategy

    December 18, 2012 | Nigel Fenwick

    Mobile technology is rapidly evolving as a means for organizations to deliver new customer experiences, enhance customer value, and improve employee productivity. When combined with social, cloud,...

  • For CIO Professionals


    Report The Who Of Business Technology Decision-Making

    The BT Governance Collection: Stakeholders And Structures
    November 7, 2012 | Craig Symons, Alexander Peters, Ph.D.

    Enterprise governance is about decision rights: who has input into decisions, who makes them, how are outcomes measured, and who is held accountable for those outcomes. Business technology (BT)...

  • For CIO Professionals


    Report Building An IT Portfolio Management Function

    July 8, 2010 | Chip Gliedman

    The IT portfolio represents the collection of projects, expenditures, and existing technology investments. IT portfolio management includes oversight, management, and control of the current and...

  • For CIO Professionals


    Report Global Initiatives Require Enterprise IT Executive Committees

    September 22, 2009 | Marc Cecere

    Paraphrasing Winston Churchill, committees are like democracy — the "worst form of government except for all those others." However, an enterprise IT executive committee is critical to making...

  • For Enterprise Architecture Professionals


    Report Establishing EA Governance Models

    January 5, 2009 | Jeff Scott

    This is a workbook on establishing EA governance models.

  • For CIO Professionals


    Report The Three Basic Steps Toward Business Governance Of IT

    Business Leadership Needs To Drive Governance, Not IT
    October 14, 2008 | Craig Symons

    Improving IT governance is on the agenda for many organizations as they attempt to improve the business value that they are getting from their IT investments, increase operational efficiencies, and...

  • For CIO Professionals


    Report IT Governance For The New Ecosystem

    Adapting To A Multisource Provider Model
    April 23, 2008 | Craig Symons

    Today's IT organization often finds itself to be an IT service provider in a competitive environment. Consumers of IT services, which now include both internal and external customers, have a...

  • For CIO Professionals


    Report Use Business Cases To Make PPM More Effective

    November 6, 2007 | Lewis Cardin

    The essence of IT governance is the processes and decision-making around investments. Project portfolio management (PPM) is the process by which project investment decisions are made —...

  • For CIO Professionals


    Report Making The Right IT Investment Decisions

    Best Practices For IT Steering Committees
    July 19, 2007 | Craig Symons

    IT capabilities are increasingly embedded in the core business processes of organizations today, and for a growing number of organizations, they are also enabling new products and services and...

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