Search Results

• For CIO Professionals

  Report

  Report An Aggressive BT Strategy Will Deliver Customer Obsession — 2017

  Road Map: The Business Technology Agenda Playbook

  March 9, 2017 | Bobby Cameron

  Understanding and delivering for your customers requires a customer-obsessed operating model and a business technology (BT) strategy. For CIOs, though, implementing a BT strategy presents a...

• For Application Development & Delivery Professionals

  Report

  Report Capitalize On SaaS CRM Solutions With Better Governance

  Organization: The CRM Playbook

  February 17, 2017 | Kate Leggett

  Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but many have not adapted their governance processes and policies to get maximum value out of those solutions....

• For Application Development & Delivery Professionals

  Report

  Report Better Governance Leads To Better Customer Service — Yes, Really!

  Processes: The Contact Centers For Customer Service Playbook

  February 8, 2017 | Ian Jacobs, Kate Leggett

  Companies struggle to deliver reproducible, effective, and personalized customer service in line with customers' expectations and companies' cost constraints. With siloed governance processes being...

• For Enterprise Architecture Professionals

  Report

  Report The State Of EA 2017: Aspirations And Challenges

  Landscape: The EA Practice Playbook

  January 3, 2017 | Alex Cullen

  Forrester surveys enterprise architecture (EA) leaders annually to understand the state of their practices. In our most recent 2016 survey, we saw enterprise themes like customer centricity...

• For Application Development & Delivery Professionals

  Report

  Report Use DevOps And Supply Chain Principles To Automate Application Delivery Governance

  Processes: The Modern Application Delivery Playbook

  November 10, 2016 | Diego Lo Giudice

  Today's application development and delivery (AD&D) leaders need speed and quality at a low cost to create software that competes for customers. Agile and DevOps practices enable companies to...

• For CIO Professionals

  Report

  Report Rethink Enterprise Governance For Customer Obsession

  Make Each Governance Activity Customer-Led, Insights-Driven, Fast, And Connected

  August 26, 2016 | Alex Cullen, Bobby Cameron

  Enterprise governance provides a path through the myriad of decisions made across an enterprise. But the bulky, rigid, and slow-moving governance of the past fails to meet customer-obsessed firms'...

• For CMO Professionals

  Report

  Report Rethink Enterprise Governance For Customer Obsession

  Make Each Governance Activity Customer-Led, Insights-Driven, Fast, And Connected

  August 26, 2016 | Alex Cullen, Bobby Cameron

  Enterprise governance provides a path through the myriad of decisions made across an enterprise. But the bulky, rigid, and slow-moving governance of the past fails to meet customer-obsessed firms'...

• For Application Development & Delivery Professionals

  Report

  Report Five Essential Digital Experience Governance Practices

  Processes: The Digital Experience Delivery Playbook

  March 15, 2016 | Anjali Yakkundi

  Governance is the dreaded "G-word" for many organizations. It paints a picture of archaic rules, ineffective bureaucracy, and outdated processes that stifle innovation. Given the...

• For Enterprise Architecture Professionals

  Report

  Report The State Of EA 2016: Weak Enterprise Agendas Still A Fundamental Problem

  January 4, 2016 | Alex Cullen

  Annually, Forrester surveys enterprise architecture (EA) leaders to understand "the state of EA." This year's survey shows that while enterprise themes, like customer centricity, are beginning to...

• For Enterprise Architecture Professionals

  Report

  Report Streamlined Processes Are The Foundation Of Effective And Agile EA

  May 7, 2015 | Alex Cullen

  Delivering technology solutions to your business is complicated, involving many stakeholders, processes, and deliverables. Enterprise architects often struggle to deliver value to stakeholders...

• For CIO Professionals

  Report

  Report Case Study: Agile Budgeting And Methodology Expand Beyond BT And Deliver

  Blue Cross Blue Shield Of Nebraska Transforms Technology And Corporate Planning And Delivery

  April 28, 2015 | Chip Gliedman

  Blue Cross Blue Shield of Nebraska (BCBSNE), a 75-year-old health insurance company serving 700,000 people, ran a traditional IT organization with traditional IT governance and processes. However,...

• For CIO Professionals

  Report

  Report CIOs: Stop Wasting Your Time

  Adjust Your Schedule To Accelerate Your BT Agenda

  January 8, 2015 | Bobby Cameron

  As a CIO, your time is precious to your business and your team. How you spend it has an impact on the business outcomes you attain — and the leadership priorities you signal. To accelerate...

• For Application Development & Delivery Professionals

  Report

  Report Optimize Business Processes And Govern Transformation

  December 9, 2014 | George Lawrie

  Application development and delivery (AD&D) professionals have a poor reputation among their line-of-business colleagues of being able to deliver timely, high-impact solutions. This research shows...

• For Sourcing & Vendor Management Professionals

  Report

  Report Five Best Practices For SaaS Governance

  Balance Customer Experience And Agility With Risk Mitigation

  August 5, 2014 | Liz Herbert

  Software-as-a-service (SaaS) solutions are an essential part of business strategy in the age of the customer, as they enable better collaboration between employees and customers and support a...

• For CIO Professionals

  Report

  Report Executing Enterprise-Versus-Local Decisions

  The Second In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities

  July 7, 2014 | Marc Cecere

  All CIOs wrestle with which processes, technologies, organizations, and roles should be consistent across the organization (enterprise) and which should be specific to a business unit or geography...

• For CIO Professionals

  Report

  Report The Age Of The Citizen: Smart Governments Embrace And Enable Disruption

  June 3, 2014 | Jennifer Belissent, Ph.D.

  In the current age of the customer, the power has shifted from the provider of goods and services to the consumer. These individuals — your citizens — are bringing their expectations to...

• For CIO Professionals

  Report

  Report BT's Customer Focus Requires New Thinking For Technology Road Maps

  Shift From Plans To Options Requires Changes To Investment And Governance Models

  February 4, 2014 | Chip Gliedman

  Winning in the age of the customer requires a wholesale transformation of technology planning, acquisition, and management. Traditional annual-based planning cycles and fixed road maps will leave...

• For CIO Professionals

  Report

  Report Integrated Business Services — Operating At The Pace Of Business Change

  Vision: The Adopting Integrated Business Services Playbook

  November 14, 2013 | Bobby Cameron

  A new business operating model is enabling both agile response to increasingly powerful customers' demands and enterprisewide efficiencies — maintaining end-to-end value delivery over time...

• For Enterprise Architecture Professionals

  Report

  Report Allocating Decision Rights For Effective Architecture Governance

  Integrated Architecture Governance Focuses On The Right Decision-Maker For The Important Decisions

  October 4, 2013 | Gordon Barnett

  Implementing effective architecture governance is on the agenda of many firms, as they continue to struggle to align business and IT strategy and deliver value from their investments. Today, most...

• For Security & Risk Professionals

  Report

  Report Create And Manage An Effective Security Governance Board

  September 4, 2013 | Andrew Rose

  Over the past few years, regulation, compliance, and an escalating threat landscape gradually pushed information security to mature into a formal discipline, and these drivers encouraged CISOs to...

• For Sourcing & Vendor Management Professionals

  Report

  Report Define Your Governance Model For Outsourcing Relationships

  August 8, 2013 | Wolfgang Benkel

  At Forrester, we see clients apply a variety of vendor governance models in their outsourcing relationships. These governance models cover the spectrum of IT services engagements, including:...

• For Security & Risk Professionals

  Report

  Report The Social Media Legal And Regulatory Landscape

  Master Today's Vague Requirements And Prepare For More Regulation To Come

  July 31, 2013 | Nick Hayes

  The rapid rise of social media throughout the business world has left organizations and regulators in all industries scrambling to play catch-up. Social media changes how we interact with fellow...

• For CIO Professionals

  Report

  Report CIOs Should Get Real About Real Options Thinking In Their BT Plans And Messages

  Move The Conversation Away From Costs And Toward Business Flexibility And Market Risk Mitigation

  July 15, 2013 | Chip Gliedman

  The combination of customer, market, and economic risks forces CIOs to think differently about their investments in business technology (BT). CIOs that focus solely on internal, technology-driven...

• For CIO Professionals

  Report

  Report The Forrester BT Governance Maturity Self-Assessment

  The BT Governance Collection: Maturity Self-Assessment

  May 29, 2013 | Bobby Cameron, Chip Gliedman

  The Forrester BT Governance Maturity Self-Assessment consists of four capability areas and 40 governance-specific capabilities. This model is designed to provide a self-assessment that gives...

• For CIO Professionals

  Report

  Report Introducing The Forrester BT Governance Maturity Self-Assessment

  The BT Governance Collection: The Maturity Self-Assessment

  May 29, 2013 | Bobby Cameron, Chip Gliedman

  Business executives have always asked CIOs to drive down IT costs, but now they are also challenging IT leaders to enable and directly support business outcomes. The best response to these...