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  • IT Governance

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  • For CIO Professionals

    Report

    Report An Aggressive BT Strategy Will Deliver Customer Obsession — 2017

    Road Map: The Business Technology Agenda Playbook
    March 9, 2017 | Bobby Cameron

    Understanding and delivering for your customers requires a customer-obsessed operating model and a business technology (BT) strategy. For CIOs, though, implementing a BT strategy presents a...

  • For Application Development & Delivery Professionals

    Report

    Report Capitalize On SaaS CRM Solutions With Better Governance

    Organization: The CRM Playbook
    February 17, 2017 | Kate Leggett

    Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but many have not adapted their governance processes and policies to get maximum value out of those solutions....

  • For Application Development & Delivery Professionals

    Report

    Report Better Governance Leads To Better Customer Service — Yes, Really!

    Processes: The Contact Centers For Customer Service Playbook
    February 8, 2017 | Ian Jacobs, Kate Leggett

    Companies struggle to deliver reproducible, effective, and personalized customer service in line with customers' expectations and companies' cost constraints. With siloed governance processes being...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of EA 2017: Aspirations And Challenges

    Landscape: The EA Practice Playbook
    January 3, 2017 | Alex Cullen

    Forrester surveys enterprise architecture (EA) leaders annually to understand the state of their practices. In our most recent 2016 survey, we saw enterprise themes like customer centricity...

  • For Enterprise Architecture Professionals

    Report

    Report Build Your Strategy To Transform EA

    Strategic Plan: The EA Practice Playbook
    November 14, 2016 | Alex Cullen

    Many enterprise architecture (EA) teams strive to be more business-focused and strategically engaged — but getting there isn't easy. It may require a resetting of stakeholder perceptions as well as...

  • For Application Development & Delivery Professionals

    Report

    Report Use DevOps And Supply Chain Principles To Automate Application Delivery Governance

    Processes: The Modern Application Delivery Playbook
    November 10, 2016 | Diego Lo Giudice

    Today's application development and delivery (AD&D) leaders need speed and quality at a low cost to create software that competes for customers. Agile and DevOps practices enable companies to...

  • For CIO Professionals

    Report

    Report Rethink Enterprise Governance For Customer Obsession

    Make Each Governance Activity Customer-Led, Insights-Driven, Fast, And Connected
    August 26, 2016 | Alex Cullen, Bobby Cameron

    Enterprise governance provides a path through the myriad of decisions made across an enterprise. But the bulky, rigid, and slow-moving governance of the past fails to meet customer-obsessed firms'...

  • For CMO Professionals

    Report

    Report Rethink Enterprise Governance For Customer Obsession

    Make Each Governance Activity Customer-Led, Insights-Driven, Fast, And Connected
    August 26, 2016 | Alex Cullen, Bobby Cameron

    Enterprise governance provides a path through the myriad of decisions made across an enterprise. But the bulky, rigid, and slow-moving governance of the past fails to meet customer-obsessed firms'...

  • For Application Development & Delivery Professionals

    Report

    Report Five Essential Digital Experience Governance Practices

    Processes: The Digital Experience Delivery Playbook
    March 15, 2016 | Anjali Yakkundi

    Governance is the dreaded "G-word" for many organizations. It paints a picture of archaic rules, ineffective bureaucracy, and outdated processes that stifle innovation. Given the...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of EA 2016: Weak Enterprise Agendas Still A Fundamental Problem

    January 4, 2016 | Alex Cullen

    Annually, Forrester surveys enterprise architecture (EA) leaders to understand "the state of EA." This year's survey shows that while enterprise themes, like customer centricity, are beginning to...

  • For Enterprise Architecture Professionals

    Report

    Report Streamlined Processes Are The Foundation Of Effective And Agile EA

    May 7, 2015 | Alex Cullen

    Delivering technology solutions to your business is complicated, involving many stakeholders, processes, and deliverables. Enterprise architects often struggle to deliver value to stakeholders...

  • For CIO Professionals

    Report

    Report Case Study: Agile Budgeting And Methodology Expand Beyond BT And Deliver

    Blue Cross Blue Shield Of Nebraska Transforms Technology And Corporate Planning And Delivery
    April 28, 2015 | Chip Gliedman

    Blue Cross Blue Shield of Nebraska (BCBSNE), a 75-year-old health insurance company serving 700,000 people, ran a traditional IT organization with traditional IT governance and processes. However,...

  • For CIO Professionals

    Report

    Report CIOs: Stop Wasting Your Time

    Adjust Your Schedule To Accelerate Your BT Agenda
    January 8, 2015 | Bobby Cameron

    As a CIO, your time is precious to your business and your team. How you spend it has an impact on the business outcomes you attain — and the leadership priorities you signal. To accelerate...

  • For Application Development & Delivery Professionals

    Report

    Report Optimize Business Processes And Govern Transformation

    December 9, 2014 | George Lawrie

    Application development and delivery (AD&D) professionals have a poor reputation among their line-of-business colleagues of being able to deliver timely, high-impact solutions. This research shows...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Five Best Practices For SaaS Governance

    Balance Customer Experience And Agility With Risk Mitigation
    August 5, 2014 | Liz Herbert

    Software-as-a-service (SaaS) solutions are an essential part of business strategy in the age of the customer, as they enable better collaboration between employees and customers and support a...

  • For CIO Professionals

    Report

    Report Executing Enterprise-Versus-Local Decisions

    The Second In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities
    July 7, 2014 | Marc Cecere

    All CIOs wrestle with which processes, technologies, organizations, and roles should be consistent across the organization (enterprise) and which should be specific to a business unit or geography...

  • For CIO Professionals

    Report

    Report The Age Of The Citizen: Smart Governments Embrace And Enable Disruption

    June 3, 2014 | Jennifer Belissent, Ph.D.

    In the current age of the customer, the power has shifted from the provider of goods and services to the consumer. These individuals — your citizens — are bringing their expectations to...

  • For CIO Professionals

    Report

    Report BT's Customer Focus Requires New Thinking For Technology Road Maps

    Shift From Plans To Options Requires Changes To Investment And Governance Models
    February 4, 2014 | Chip Gliedman

    Winning in the age of the customer requires a wholesale transformation of technology planning, acquisition, and management. Traditional annual-based planning cycles and fixed road maps will leave...

  • For CIO Professionals

    Report

    Report Integrated Business Services — Operating At The Pace Of Business Change

    Vision: The Adopting Integrated Business Services Playbook
    November 14, 2013 | Bobby Cameron

    A new business operating model is enabling both agile response to increasingly powerful customers' demands and enterprisewide efficiencies — maintaining end-to-end value delivery over time...

  • For Enterprise Architecture Professionals

    Report

    Report Allocating Decision Rights For Effective Architecture Governance

    Integrated Architecture Governance Focuses On The Right Decision-Maker For The Important Decisions
    October 4, 2013 | Gordon Barnett

    Implementing effective architecture governance is on the agenda of many firms, as they continue to struggle to align business and IT strategy and deliver value from their investments. Today, most...

  • For Security & Risk Professionals

    Report

    Report Create And Manage An Effective Security Governance Board

    September 4, 2013 | Andrew Rose

    Over the past few years, regulation, compliance, and an escalating threat landscape gradually pushed information security to mature into a formal discipline, and these drivers encouraged CISOs to...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Define Your Governance Model For Outsourcing Relationships

    August 8, 2013 | Wolfgang Benkel

    At Forrester, we see clients apply a variety of vendor governance models in their outsourcing relationships. These governance models cover the spectrum of IT services engagements, including:...

  • For Security & Risk Professionals

    Report

    Report The Social Media Legal And Regulatory Landscape

    Master Today's Vague Requirements And Prepare For More Regulation To Come
    July 31, 2013 | Nick Hayes

    The rapid rise of social media throughout the business world has left organizations and regulators in all industries scrambling to play catch-up. Social media changes how we interact with fellow...

  • For CIO Professionals

    Report

    Report CIOs Should Get Real About Real Options Thinking In Their BT Plans And Messages

    Move The Conversation Away From Costs And Toward Business Flexibility And Market Risk Mitigation
    July 15, 2013 | Chip Gliedman

    The combination of customer, market, and economic risks forces CIOs to think differently about their investments in business technology (BT). CIOs that focus solely on internal, technology-driven...

  • For CIO Professionals

    Report

    Report Introducing The Forrester BT Governance Maturity Self-Assessment

    The BT Governance Collection: The Maturity Self-Assessment
    May 29, 2013 | Bobby Cameron, Chip Gliedman

    Business executives have always asked CIOs to drive down IT costs, but now they are also challenging IT leaders to enable and directly support business outcomes. The best response to these...