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  • For Enterprise Architecture Professionals

    Report

    Report Marketing Your EA Program

    Change Management: The EA Practice Playbook
    March 31, 2017 | Alex Cullen, Gordon Barnett

    Enterprise architecture (EA) programs seeking to embed themselves into organizations' processes must ensure that stakeholders know what EA is and how they can benefit from it. Most of all,...

  • For CIO Professionals

    Report

    Report Tell Your Board How Business Technology Will Help Win Customers

    Five Key Messages Will Educate And Inspire
    December 15, 2016 | Matthew Guarini

    Customers are more powerful than ever, and nothing is slowing that trend. Your board is the primary body for setting, monitoring, and adapting strategy. Ensuring that it is equipped with the proper...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Sustain A Digital Culture

    Continuous Improvement: The Digital Business Transformation Playbook
    July 21, 2016 | Jacob Morgan

    To create a sustainable digital culture, eBusiness leaders must embed digital skills, knowledge, processes, and technologies within their firms and must reinforce and adapt the culture as the world...

  • For Application Development & Delivery Professionals

    Report

    Report The Critical Role Of Policy In Enterprise Collaboration

    Processes: The Enterprise Collaboration Playbook
    March 4, 2016 | Craig Le Clair

    A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy,...

  • For Application Development & Delivery Professionals

    Report

    Report Drive Business Insight With Effective BI Strategy

    October 21, 2015 | Boris Evelson

    How does an enterprise make sense of operations, logistics, and finances? There's just too much information for any one person to process. So it's business intelligence (BI) to the rescue! But how...

  • For Application Development & Delivery Professionals

    Report

    Report Get Ready For BI Change

    Deploy BI With Proactive Organizational Change Management
    January 16, 2015 | Boris Evelson, Claire Schooley

    Market conditions are changing quickly; firms need to make the best possible business decisions at the right time and base them on timely, accurate, and relevant information from business...

  • For Enterprise Architecture Professionals

    Report

    Report Interview With A Strategic Planning Executive: Colin Scott, Fidelity Investments

    September 10, 2013 | Gordon Barnett

    Forrester fields numerous client inquiries from IT executives seeking advice on improving their firm's strategy and planning processes. Most commonly, these execs want to move the planning...

  • For Security & Risk Professionals

    Report

    Report The Social Media Legal And Regulatory Landscape

    Master Today's Vague Requirements And Prepare For More Regulation To Come
    July 31, 2013 | Nick Hayes

    The rapid rise of social media throughout the business world has left organizations and regulators in all industries scrambling to play catch-up. Social media changes how we interact with fellow...

  • For CIO Professionals

    Report

    Report CIOs Should Get Real About Real Options Thinking In Their BT Plans And Messages

    Move The Conversation Away From Costs And Toward Business Flexibility And Market Risk Mitigation
    July 15, 2013 | Chip Gliedman

    The combination of customer, market, and economic risks forces CIOs to think differently about their investments in business technology (BT). CIOs that focus solely on internal, technology-driven...

  • For Infrastructure & Operations Professionals

    Report

    Report Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

    Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans
    April 12, 2013 | Rachel A. Dines

    In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

  • For Infrastructure & Operations Professionals

    Report

    Report Enhance Business Technology Resiliency With An Effective Crisis Communication Strategy

    March 28, 2013 | Stephanie Balaouras, Nick Hayes

    Year after year, when asked to name the top lessons learned from contingency plan invocations, organizations consistently cite that they underestimated how difficult it would be to communicate...

  • For CIO Professionals

    Report

    Report Communicate And Manage Change For The BT Strategic Planning Process

    July 3, 2012 | Claire Schooley, Nigel Fenwick

    Since BT strategic planning requires a radically different approach, having a strong change management process is essential for success. This report explores both the critical aspects of change...

  • For CIO Professionals

    Report

    Report Measure BT Strategic Planning Outcomes

    July 3, 2012 | Craig Symons

    This report is designed to help CIOs measure and report on the outcomes realized through the BT strategic plan. Specifically, it demonstrates how to link IT initiatives from the strategic plan to...

  • For CIO Professionals

    Report

    Report Measure The Effectiveness Of The Strategic Planning Process

    June 29, 2012 | Chip Gliedman

    The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group...

  • For CIO Professionals

    Report

    Report Create A Living BT Road Map

    May 23, 2012 | Chip Gliedman

    The early stages of the business technology (BT) strategic planning framework identify business strategies and associated technologies to support the business cycle. These stages involve...

  • For Infrastructure & Operations Professionals

    Report

    Report Communicate And Train Sustainable Service Management Changes

    May 16, 2012 | Henry Dewing

    This report outlines the change management recommendations of Forrester's solution for infrastructure and operations (I&O) executives planning and delivering their organization's service management...

  • For Security & Risk Professionals

    Report

    Report Identify, Engage, And Train Mobile Stakeholders

    May 15, 2012 | Henry Dewing

    This report outlines the change management recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and...

  • For CIO Professionals

    Report

    Report Assess Your Readiness To Plan BT Strategies

    May 2, 2012 | Nigel Fenwick

    This report sets out Forrester's recommendations for how CIOs establish IT strategy development as a continuous process, working alongside business-unit leaders to develop business strategy with...

  • For CIO Professionals

    Report

    Report Beyond Alignment: A Road Map For Business-Centric CIOs

    October 17, 2011 | Nigel Fenwick

    For 30 years, CIOs have set up increasingly complex IT processes and industrialized IT operations in the hope of driving down costs while increasing IT and business alignment. While efforts toward...

  • For Security & Risk Professionals

    Report

    Report Crisis Communication: Building An Effective Program

    May 3, 2010 | Christopher McClean

    The amount of investment made to assure that an effective crisis communication plan is set can be a tricky calculation — sufficient preparation is fundamental to mitigating the impact of...

  • For Security & Risk Professionals

    Report

    Report Crisis Communication: Defining Roles And Responsibilities

    April 28, 2010 | Christopher McClean

    As a discipline, crisis communication affects many roles throughout the organization, but there is little agreement on how important it is, how formally it should be addressed, and who should be...

  • For Infrastructure & Operations Professionals

    Report

    Report A KPMG Case Study: The Case, Responsibilities, And Success Metrics Of A Green IT Manager

    April 26, 2010 | Doug Washburn

    In 2008, KPMG set a number of corporatewide environmental goals, including a 25% reduction in carbon dioxide (CO2) emissions by 2010. And like many firms in the service industry, the operation of...

  • For CIO Professionals

    Report

    Report Value-Based Communication Boosts Business' Perception Of IT

    Best Practice CIOs Take A Personal Leadership Role In Marketing IT's Value
    May 15, 2009 | Bobby Cameron

    CIOs list IT-business alignment as a perennial challenge. They fail to achieve the business partnership they seek as the gap persists between business execs' expectations of IT and those execs'...

  • For CIO Professionals

    Report

    Report Business Realities Drive IT Globalization

    March 12, 2009 | Bobby Cameron

    Business leaders target globalization to deliver performance that spans geographic and organizational boundaries. What globalization means for CIOs is not simple — they have to help their...

  • For CIO Professionals

    Report

    Report Governance Communications

    Measuring And Improving Governance With A Balanced Scorecard
    February 6, 2009 | Craig Symons

    Implementing strong IT governance is on the agenda for many organizations as they continue the seemingly endless pursuits of aligning IT and business strategy and getting more value from their IT...