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  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Workday Services Partners

    Workday Customers Look To Partner Ecosystem To Accelerate Implementation And Maximize Business Value
    March 10, 2017 | Liz Herbert, Paul D. Hamerman

    As companies seek to improve business flexibility and engage employees with digital experiences, they are migrating traditionally on-premises systems of record to software-as-a-service (SaaS)...

  • For Application Development & Delivery Professionals

    Report

    Report Implement Next-Generation Business Apps Through Agile Methods And Experience Design

    Implementation: The Business Applications Playbook
    December 14, 2016 | Liz Herbert, Paul D. Hamerman

    Application development and delivery (AD&D) teams are moving away from the slow, expensive, IT-led rollouts that often failed to achieve desired business benefits. Smart AD&D leaders are now...

  • For Application Development & Delivery Professionals

    Report

    Report SAP Customers Have Four Paths To The Cloud

    The Time Is Now To Plan Your SAP Cloud Strategy In The Name Of Business Innovation And Customer Experience
    November 11, 2016 | Liz Herbert, Bill Martorelli

    Customers of all types are anxious to take advantage of cloud's promise of speed, agility, and financial flexibility due to its inherent consumption-based pricing model. Yet SAP buyers still have...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Oracle Services Providers Aggressively Pivot To Cloud Solutions

    In The Oracle Services Market, Old Leaders Must Reinvent Themselves As New, Cloud-Heavy Entrants Appear On The Scene
    October 19, 2016 | Liz Herbert

    Oracle remains one of the largest business application vendors in the world. Its systems power core functions from finance to human resources (HR) to customer service to social engagement and...

  • For Application Development & Delivery Professionals

    Report

    Report Business Outcomes Are The Foundation Of Successful Software Implementation

    Execution: The Business Applications Playbook
    September 14, 2016 | Duncan Jones

    This report describes some little-known tips for managing the crucial execution phase, in which a project team finalizes its choice of product and/or vendor, creates the commercial agreement, and...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Services Providers For Next-Generation Oracle Application Projects, Q3 2016

    The 13 Providers That Matter Most For Oracle Cloud Projects And How They Stack Up
    September 6, 2016 | Liz Herbert

    A growing number of customers are moving business applications to Oracle Cloud and are seeking service partners that can help them with business strategy, implementation, and support related to...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Services Providers For SAP "Digital Core" Technologies

    As SAP Makes A Play To Become The Digital Core, The Services Provider Market Is Undergoing Major Upheaval
    March 22, 2016 | Liz Herbert

    SAP continues to evolve its solutions portfolio, realigning its software products to focus on being the Digital Core. SAP services partners are also evolving — shifting away from finance-focused...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Services Providers For Next-Generation SAP Products, Q1 2016

    The 14 Global Providers That Matter Most For SAP-Based Digital Transformation Projects And How They Stack Up
    March 17, 2016 | Liz Herbert

    In our 23-criteria evaluation of SAP services providers, we identified the 14 most significant vendors: Accenture, Atos, Capgemini, Deloitte, EY, HCL, Hewlett Packard Enterprise (HPE), IBM,...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Critical Factors For Selecting And Managing Partners For Next-Generation SAP Projects

    Lessons And Recommendations Based On A Recent Survey Of 163 SAP Customers
    March 17, 2016 | Liz Herbert

    We surveyed 163 executives who used a third-party SAP services partner and acted as references for our 2015 Forrester Wave™ evaluation. The references were generally happy and would recommend their...

  • For CIO Professionals

    Report

    Report The Future Of Consulting Through 2020

    Digital Is Changing The Operating Model, Services, And Strategies Of Consulting Firms
    February 11, 2016 | Marc Cecere

    In a changing digital world defined by increasing customer empowerment, reusable assets, and software-as-a-service (SaaS), consulting will significantly change over the next five years. These...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Digital Services Providers For Microsoft Dynamics CRM And AX

    How To Select A Microsoft Dynamics Implementation Partner For The Digital Enterprise
    December 29, 2015 | Liz Herbert

    Microsoft continues to gain traction in the business applications market for large enterprises — with Dynamics AX and Dynamics CRM. Large enterprises are deploying these products in enterprisewide...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Salesforce Project Best Practices

    How To Work With Partners In Agile, Business-Centric Models
    June 30, 2015 | Liz Herbert

    Salesforce continues its dominance as a leading choice for cloud CRM and cloud platform for companies of all sizes. Salesforce projects are rising in scale, with many now exceeding $10 million per...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Salesforce Implementation Partners, Q2 2015

    The 13 Providers Best Suited For Larger, Transformational Salesforce Projects
    June 26, 2015 | Liz Herbert

    Salesforce — the behemoth of the software-as-a-service (SaaS) world — continues to expand into new solution areas, larger and more global deployments, and more strategic business...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: SAP Service Providers In Asia Pacific, Q2 2015

    The 10 Providers That Matter Most And How They Stack Up
    June 3, 2015 | Frederic Giron

    In Forrester's 34-criteria evaluation of SAP service providers in Asia Pacific, we identified the 10 most significant vendors — ABeam Consulting, Accenture, Deloitte, Fujitsu, Infosys, NTT...

  • For Application Development & Delivery Professionals

    Report

    Report Market Overview: Salesforce Services Partners

    Market Shakeout Changes The Provider Landscape
    May 14, 2015 | Liz Herbert

    Salesforce continues to grow at impressive rates, now boasting more than 140,000 customers and a wide solutions footprint spanning customer resource management (CRM), IT service management (ITSM),...

  • For Application Development & Delivery Professionals

    Report

    Report Predictions 2015: Winning Strategies Emerge In Digital Implementation Services

    In An Evolving Market, 2015 Will Expose Companies That Cannot Execute
    November 20, 2014 | Liz Herbert

    "Digital" is the topic du jour for technology and technology services. Amidst all the buzz and hype, 2014 was a year in which technology services providers rushed to rebrand existing services and...

  • For Application Development & Delivery Professionals

    Report

    Report Select A Workday Services Partner For The Next-Generation Of ERP

    September 2, 2014 | Liz Herbert, Paul D. Hamerman

    Enterprise resource planning (ERP) is dead (again); long live ERP! As leading business executives rush to create digital, customer-centric companies, next-generation ERP solutions are playing a key...

  • For Application Development & Delivery Professionals

    Report

    Report The 10 Questions To Help Find The Best-Fit Digital Experience Partner

    Separate The Imposters From The Real Deal For Digital Experience Delivery Services
    July 29, 2014 | Anjali Yakkundi

    The scope of what constitutes a digital agency's capabilities has expanded to the point where it can mean almost anything. For digital experience delivery work, this includes everything from...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014

    Thirteen Big And Small Vendors Vie For Top Distinctions
    June 30, 2014 | Amy DeMartine, Bill Martorelli

    Pressure to deliver services faster and better isn't new for service management. However, in the age of the customer, where technology delivers value to external customers and the internal...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Benefits And Drawbacks Of Rapid Implementation Solutions In China

    Chinese Organizations Can Benefit From Rapid Implementation Solutions After Careful Evaluation
    May 16, 2014 | Gene Cao

    A growing number of China's leading enterprises are learning that rapid implementation (RI) solutions can effectively deliver more predictable project results and faster time-to-value. These...

  • For CIO Professionals

    Report

    Report Brief: Salesforce.com Is Building Industry Cloud Ecosystems

    A New Industry Initiative Will Extend Its Partner Ecosystem
    May 5, 2014 | Ted Schadler, Stefan Ried, Ph.D.

    Recently, salesforce.com made a major announcement that it will formally develop and expand its solution footprint into six industries — financial services/insurance, healthcare/life...

  • For CIO Professionals

    Report

    Report Brief: HP Gets Back On The Path To Partnership With Customers

    Impressions From The HP Industry Analyst Summit 2014
    April 29, 2014 | Peter Burris, Andrew Smith

    Forrester recently attended HP's annual Industry Analyst Summit in Boston. We heard presentations from and met privately with HP executives and business unit leaders, including Meg Whitman, George...

  • For Application Development & Delivery Professionals

    Report

    Report Digital Experience Platforms From Agencies And SIs: What's The Secret Sauce?

    Service Providers Still Have Much To Prove With Their PaaS Offerings
    April 21, 2014 | Anjali Yakkundi

    Over the past year, many agencies and systems integrators have begun white labeling and directly licensing/selling digital experience platforms as a platform as a service (PaaS). This includes...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Oracle Application Services Providers, Q1 2014

    The Nine Providers That Matter Most And How They Stack Up
    March 25, 2014 | Liz Herbert

    In Forrester's 35-criteria evaluation of Oracle application services (hereafter referred to simply as "Oracle services") providers, we identified the nine largest global partners in terms of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The New Breed Of Oracle Services Partner

    Market Overview Of The BT Capabilities Of Leading Oracle SIs
    March 10, 2014 | Liz Herbert

    Oracle remains dominant in enterprise applications that matter to today's technology buyers, owning leading packages in traditional packaged apps (i.e., ERP, CRM, PLM) as well as a growing...