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  • For Application Development & Delivery Professionals

    Report Customers Self-Serve As A First Point Of Contact For Customer Service

    Adopt Five Best Practices To Drive Self-Service Knowledge Success
    May 4, 2016 | Kate Leggett

    Web and mobile self-service have unseated the phone as the first point of contact with customer service organizations. Why? Customers expect companies to value their time, and self-service provides...

  • For Security & Risk Professionals

    Report Market Overview: Data Loss Prevention

    DLP Suite Adoption Holds Steady As DLP Becomes A Feature And Managed Services Offer An Attractive Option
    May 2, 2016 | Heidi Shey

    Policies to control data use and movement require enforcement mechanisms. Data loss prevention (DLP) capabilities give security and risk (S&R) professionals the means to enforce those policies and...

  • For CIO Professionals

    Report Vendor Profile: Alibaba Cloud Computing, Q2 2016

    CIOs Should Pay Attention To This Key Chinese Public Cloud Vendor
    May 2, 2016 | Frank Liu

    CIOs are embracing public cloud services to accelerate their firms' digital business transformation. The Chinese public cloud landscape differs greatly from the global one, so CIOs in China looking...

  • For Infrastructure & Operations Professionals

    Report How To Budget For Workforce And Customer-Facing Technologies In 2016 And Beyond

    Benchmarks: The Workforce Enablement Playbook
    April 29, 2016 | J. P. Gownder

    Infrastructure and operations (I&O) leaders planning their budgets for 2016 and beyond must invest in the business technology (BT) agenda — that is, spending on technology that helps win, serve,...

  • For Infrastructure & Operations Professionals

    Report IoT Success Requires A DevOps Mindset

    How To Wrap IoT Solutions With The Right Processes
    April 27, 2016 | Amy DeMartine, Michele Pelino

    The IoT opportunity is taking enterprises by storm — but its newness means there are a lot of unknowns, including how to achieve operational excellence. The same DevOps principles that drive...

  • For Enterprise Architecture Professionals

    Report Insight Platforms Accelerate Digital Transformation

    A New Class Of Software Makes It Easier To Turn Big Data Into Action
    April 27, 2016 | Brian Hopkins

    All of your business digital ambitions involve better analytics, but the complexity of managing big data and advanced analytics is driving down satisfaction, despite investment. Read this report to...

  • For CIO Professionals

    Report Brief: Five Trends Shaping IoT Adoption In India

    Indian CIOs Will Focus On Connected Business Processes To Improve Manufacturing Efficiency
    April 27, 2016 | Somak Roy

    Indian CIOs are exploring the internet of things (IoT) as an opportunity to help the business discover new efficiencies and new sources of competitive differentiation. While adoption is still in...

  • For Security & Risk Professionals

    Report The 2016 State Of Endpoint Security Adoption

    Investments In Advanced Endpoint Controls Are Poised To Accelerate Over The Coming Year
    April 25, 2016 | Chris Sherman

    Every year, Forrester surveys thousands of security decision-makers and information workers globally from a wide range of industries and organization sizes. This report presents the most relevant...

  • For CIO Professionals

    Report Open Source Powers Enterprise Digital Transformation

    CIOs Need To Embrace Open Source Software To Drive Change
    April 25, 2016 | Paul Miller, Lauren E. Nelson

    Open source is not just of interest to researchers, startups, or small businesses. The modern enterprise embraces open source capabilities to accelerate its digital transformation efforts, and open...

  • For Infrastructure & Operations Professionals

    Report How Enterprise Smart Glasses Will Drive Workforce Enablement

    Forecast: US Enterprise Adoption And Usage Of Smart Glasses
    April 21, 2016 | J. P. Gownder

    While Google Glass missed in the consumer realm, it made an impact on enterprises by popularizing the concept of smart glasses. Today, much richer, more sophisticated offerings offer new...

  • For Infrastructure & Operations Professionals

    Report The State Of Enterprise Worker Mobility, 2016

    Introducing Forrester's Employee Mobile Mind Shift Index

    The mobile mind shift is the expectation that your customers can get what they want in their immediate contexts and moments of need — and it's revolutionized how businesses engage with customers....

  • For Application Development & Delivery Professionals

    Report Benchmark Your BI Environment For Continuous Improvement

    Benchmarks: The Business Intelligence Playbook
    April 21, 2016 | Boris Evelson

    Application development and delivery (AD&D) professionals working on business intelligence (BI) initiatives need to understand whether their BI environment is performing well or could use a...

  • For Security & Risk Professionals

    Report Top 13 Technology Trends S&R Pros Should Watch: 2016

    Security Analytics Abound, And Vendor Marketing Has Lost Its Way
    April 21, 2016 | Andras Cser, John Kindervag

    Each year, analysts from across Forrester's security and risk research team draw insight from our hundreds of enterprise questions, vendor briefings, and consultations; the 40-plus research...

  • For Infrastructure & Operations Professionals

    Report Strategic Benchmarks 2016: Infrastructure Priorities

    Benchmarks: The Infrastructure Transformation Playbook
    April 20, 2016 | Sophia I. Vargas

    This report provides infrastructure and operations (I&O) professionals with strategic benchmarks so they can compare their infrastructure budgets, priorities, motivations, and technology adoption...

  • For Infrastructure & Operations Professionals

    Report I&O Leaders Must Reshape ITIL To Support Customer Obsession

    Don't Wait; Rethink Your ITIL Journey Now
    April 19, 2016 | Eveline Oehrlich, Robert Stroud

    Many infrastructure and operations (I&O) leaders have modeled their support organizations on ITIL frameworks and processes. ITIL has been very helpful in establishing compliance and control but has...

  • For Security & Risk Professionals

    Report Rethinking Data Loss Prevention With Forrester's DLP Maturity Grid

    April 18, 2016 | Heidi Shey, John Kindervag

    Data loss prevention (DLP) remains a key technology to help prevent the leakage and exfiltration of the firm's most sensitive data. Using client feedback, survey data, and input from security...

  • For Application Development & Delivery Professionals

    Report Agile Test Data Management: The New Must-Have

    TDM Is Essential To Achieving Quality At Speed For Agile, DevOps, And Continuous Delivery
    April 14, 2016 | Diego Lo Giudice, Noel Yuhanna

    To improve their products, software development teams leverage many innovations: Agile, DevOps, big data, cloud, and mobile. Testing is part of this, and testing tool vendors like CA Technologies,...

  • For CIO Professionals

    Report Mature Business Intelligence Software Market? Far From It

    ForecastView Document
    April 11, 2016 | Jennifer Adams, Boris Evelson

    Business intelligence (BI) and analytics software — key components of systems of insight (SoI) — extract raw data from transactional and other operational applications; transform it into...

  • For Application Development & Delivery Professionals

    Report Win Funding For Your Customer Service Project

    Business Case: The Contact Centers For Customer Service Playbook
    April 8, 2016 | Ian Jacobs, Kate Leggett

    In the age of the customer, customer service must be a cornerstone of a company's customer experience strategy. Customer service application pros must invest in modernizing their technology, and...

  • For CIO Professionals

    Report Brief: China Tech Spending By Industry, 2016

    Digital Business Drives Tech Spending In China
    April 5, 2016 | Frank Liu

    China's recent macroeconomic performance has cast a veil of uncertainty over the prospects for global economic growth in 2016. Similarly, many vertical industries in China will continue to grow...

  • For Infrastructure & Operations Professionals

    Report Use An I&O Road Map To Lead I&O Into The Future

    Road Map: The I&O Transformation Playbook

    Infrastructure and operations (I&O) pros must architect, implement, and operate the production engine that supports — and preferably anticipates — the business' various applications and service...

  • For Application Development & Delivery Professionals

    Report Application Adoption Trends 2016: SaaS Expands Across The Enterprise And Across The Globe

    More Companies Go All-In On SaaS To Shed On-Premises Baggage
    March 30, 2016 | Paul D. Hamerman, Liz Herbert

    Our Global Business Technographics Software Survey, 2015, reveals significant adoption of SaaS across a wide variety of application areas as application buyers demand business agility....

  • For CMO Professionals

    Report What Comes After The Unicorn Carnage?

    Smart CMOs Will Exploit The Slowdown To Catch Up With And Serve Customers
    March 30, 2016 | Ted Schadler, James L. McQuivey

    By the end of 2015, investors had given 152 tech startups "unicorn" valuations of more than $1 billion. But now, valuations are deflating for many private and public tech companies. Is this 2000...

  • For CIO Professionals

    Report What Comes After The Unicorn Carnage?

    March 30, 2016 | Ted Schadler

    By the end of 2015, investors had given 152 tech startups "unicorn" valuations of more than $1 billion. But now, valuations are deflating for many private and public tech companies. Is this 2000...

  • For Security & Risk Professionals

    Report It's Time To Level Up Your Mobile Application Security Program

    Processes: The Mobile Security Playbook
    March 25, 2016 | Chris Sherman

    Security leaders must balance the requirements of their digital workforce with the need to protect corporate data. This report helps security and risk (S&R) professionals better evaluate the...

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