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  • For Security & Risk Professionals

    Report Healthcare's IoT Dilemma: Connected Medical Devices

    Separating Fact From Fiction: The Real Risks Connected Medical Devices Pose
    May 20, 2016 | Chris Sherman

    The healthcare industry is coming off its worst year for data breaches, leaving patients and consumers wondering just how healthcare delivery organizations (HDOs) plan to turn things around....

  • For Application Development & Delivery Professionals

    Report How AD&D Accelerates The Journey To Customer-Obsessed Operating Models

    Landscape: The Application Development Strategy, Structure, And Sourcing Playbook
    May 19, 2016 | John R. Rymer

    Customer-obsessed enterprises focus their strategies, operations, and budgets on knowledge of and engagement with customers. Application development and delivery (AD&D) groups bring this focus to...

  • For CIO Professionals

    Report Mobilize The Internet Of Things

    Prepare For The Mobile Dimension Of Your Internet-Of-Things Solutions
    May 18, 2016 | Dan Bieler

    The internet of things (IoT) helps produce business benefits through the extraction of insights from connected objects and the delivery of feature-rich connected products. IoT forces the CIO to...

  • For Application Development & Delivery Professionals

    Report Digital Experience Technology And Delivery Priorities, 2016

    Firms Aim To Invest In Personalization, People, And Platforms To Support Web And Mobile Experiences
    May 17, 2016 | Anjali Yakkundi

    Forrester recently surveyed 115 technology, marketing, and business professionals with decision-making roles in customer-facing web and mobile experience delivery to ask about their strategies in...

  • For CIO Professionals

    Report CIOs Must Empower The Digital Workforce

    Your Next End User Computing Refresh Should Be More Than That
    May 16, 2016 | Tim Sheedy

    Operating systems are aging and new devices are entering the workforce — so CIOs in Australia are again looking to refresh their end user computing resources. You're undoubtedly transforming your...

  • For Application Development & Delivery Professionals

    Report The ROI Of SaaS

    A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed
    May 13, 2016 | Liz Herbert, Shaheen Parks

    Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must...

  • For Enterprise Architecture Professionals

    Report The State Of Records Management In The Public Sector: Top Challenges And Priorities For 2016

    Key Findings From Government Respondents: The Forrester Research And ARMA International Records Management Online Survey, Q2 2015
    May 13, 2016 | Cheryl McKinnon

    Public sector records and information management programs are stuck in paper and processes designed for physical records. This is not sustainable as more records are born digital and volumes of...

  • For Application Development & Delivery Professionals

    Report The Path To A New Supply Chain Management Software

    May 10, 2016 | Phoenix Zhang

    As your customers' expectations increase, you must improve the capabilities of your supply chain. Forrester speaks to far too many buyers who are cobbling together outdated technologies and Excel...

  • For Application Development & Delivery Professionals

    Report Breakout Vendors: SaaS Business Applications

    High-Growth Software-As-A-Service Alternatives Disrupt Traditional Software Segments
    May 10, 2016 | Paul D. Hamerman, Liz Herbert

    Many relatively new SaaS business application vendors are looking to capitalize on the success and market disruption of leading SaaS players like NetSuite, Salesforce, and Workday. In this report,...

  • For CIO Professionals

    Report US Tech Market Outlook For 2016 And 2017: Cloud And Business Caution Will Slow Growth

    Cloud Reaches A Tipping Point In US Tech Budgets, Rippling Through All Categories
    May 6, 2016 | Andrew Bartels

    CIOs and other tech decision-makers will have to navigate conflicting positive and negative forces on their firms' tech spending in 2016 and 2017. On one hand, adoption of cloud is spreading to the...

  • For Application Development & Delivery Professionals

    Report Customers Self-Serve As A First Point Of Contact For Customer Service

    Adopt Five Best Practices To Drive Self-Service Knowledge Success
    May 4, 2016 | Kate Leggett

    Web and mobile self-service have unseated the phone as the first point of contact with customer service organizations. Why? Customers expect companies to value their time, and self-service provides...

  • For Security & Risk Professionals

    Report Market Overview: Data Loss Prevention

    DLP Suite Adoption Holds Steady As DLP Becomes A Feature And Managed Services Offer An Attractive Option
    May 2, 2016 | Heidi Shey

    Policies to control data use and movement require enforcement mechanisms. Data loss prevention (DLP) capabilities give security and risk (S&R) professionals the means to enforce those policies and...

  • For CIO Professionals

    Report Vendor Profile: Aliyun, Q2 2016

    CIOs Should Pay Attention To This Key Chinese Public Cloud Vendor
    May 2, 2016 | Frank Liu

    CIOs are embracing public cloud services to accelerate their firms' digital business transformation. The Chinese public cloud landscape differs greatly from the global one, so CIOs in China looking...

  • For Infrastructure & Operations Professionals

    Report How To Budget For Workforce And Customer-Facing Technologies In 2016 And Beyond

    Benchmarks: The Workforce Enablement Playbook
    April 29, 2016 | J. P. Gownder

    Infrastructure and operations (I&O) leaders planning their budgets for 2016 and beyond must invest in the business technology (BT) agenda — that is, spending on technology that helps win, serve,...

  • For Infrastructure & Operations Professionals

    Report IoT Success Requires A DevOps Mindset

    How To Wrap IoT Solutions With The Right Processes
    April 27, 2016 | Amy DeMartine, Michele Pelino

    The IoT opportunity is taking enterprises by storm — but its newness means there are a lot of unknowns, including how to achieve operational excellence. The same DevOps principles that drive...

  • For Enterprise Architecture Professionals

    Report Insight Platforms Accelerate Digital Transformation

    A New Class Of Software Makes It Easier To Turn Big Data Into Action
    April 27, 2016 | Brian Hopkins

    All of your business digital ambitions involve better analytics, but the complexity of managing big data and advanced analytics is driving down satisfaction, despite investment. Read this report to...

  • For CIO Professionals

    Report Brief: Five Trends Shaping IoT Adoption In India

    Indian CIOs Will Focus On Connected Business Processes To Improve Manufacturing Efficiency
    April 27, 2016 | Somak Roy

    Indian CIOs are exploring the internet of things (IoT) as an opportunity to help the business discover new efficiencies and new sources of competitive differentiation. While adoption is still in...

  • For Security & Risk Professionals

    Report The 2016 State Of Endpoint Security Adoption

    Investments In Advanced Endpoint Controls Are Poised To Accelerate Over The Coming Year
    April 25, 2016 | Chris Sherman

    Every year, Forrester surveys thousands of security decision-makers and information workers globally from a wide range of industries and organization sizes. This report presents the most relevant...

  • For CIO Professionals

    Report Open Source Powers Enterprise Digital Transformation

    CIOs Need To Embrace Open Source Software To Drive Change
    April 25, 2016 | Paul Miller, Lauren E. Nelson

    Open source is not just of interest to researchers, startups, or small businesses. The modern enterprise embraces open source capabilities to accelerate its digital transformation efforts, and open...

  • For Infrastructure & Operations Professionals

    Report How Enterprise Smart Glasses Will Drive Workforce Enablement

    Forecast: US Enterprise Adoption And Usage Of Smart Glasses
    April 21, 2016 | J. P. Gownder

    While Google Glass missed in the consumer realm, it made an impact on enterprises by popularizing the concept of smart glasses. Today, much richer, more sophisticated offerings offer new...

  • For Infrastructure & Operations Professionals

    Report The State Of Enterprise Worker Mobility, 2016

    Introducing Forrester's Employee Mobile Mind Shift Index

    The mobile mind shift is the expectation that your customers can get what they want in their immediate contexts and moments of need — and it's revolutionized how businesses engage with customers....

  • For Application Development & Delivery Professionals

    Report Benchmark Your BI Environment For Continuous Improvement

    Benchmarks: The Business Intelligence Playbook
    April 21, 2016 | Boris Evelson

    Application development and delivery (AD&D) professionals working on business intelligence (BI) initiatives need to understand whether their BI environment is performing well or could use a...

  • For Security & Risk Professionals

    Report Top 13 Technology Trends S&R Pros Should Watch: 2016

    Security Analytics Abound, And Vendor Marketing Has Lost Its Way
    April 21, 2016 | Andras Cser, John Kindervag

    Each year, analysts from across Forrester's security and risk research team draw insight from our hundreds of enterprise questions, vendor briefings, and consultations; the 40-plus research...

  • For Infrastructure & Operations Professionals

    Report Strategic Benchmarks 2016: Infrastructure Priorities

    Benchmarks: The Infrastructure Transformation Playbook
    April 20, 2016 | Sophia I. Vargas

    This report provides infrastructure and operations (I&O) professionals with strategic benchmarks so they can compare their infrastructure budgets, priorities, motivations, and technology adoption...

  • For Infrastructure & Operations Professionals

    Report I&O Leaders Must Reshape ITIL To Support Customer Obsession

    Don't Wait; Rethink Your ITIL Journey Now
    April 19, 2016 | Eveline Oehrlich, Robert Stroud

    Many infrastructure and operations (I&O) leaders have modeled their support organizations on ITIL frameworks and processes. ITIL has been very helpful in establishing compliance and control but has...

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