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  • For Infrastructure & Operations Professionals

    Report

    Report A Dangerous Disconnect: Executives Overestimate DevOps Maturity

    February 21, 2017 | Elinor Klavens, Robert Stroud

    Development and operations (DevOps) is a term that's getting a lot of buzz — but there's also a lot of misinformation associated with it. Nevertheless, it's proving to be a profound driver of...

  • For Infrastructure & Operations Professionals

    Report

    Report DevOps Will Drive Open Source APM

    February 16, 2017 | Milan Hanson

    Open source software (OSS) is surging in application development circles, but proprietary solutions continue to dominate in application performance management (APM) used within infrastructure and...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Hosted Private Cloud In North America And Europe, Q1 2017

    Hosted Private Cloud Finds A Key Role In Hybrid Strategies And Cloud Migration
    February 16, 2017 | Lauren E. Nelson

    Previously off the radar, public cloud migration (e.g., moving existing workloads) became the top infrastructure and operations (I&O) cloud focus in 2016. Although our data confirms this public...

  • For Application Development & Delivery Professionals

    Report

    Report Artificial Intelligence Revitalizes BPM

    New Features Will Drive Deeper Customer Engagement In Core Processes
    February 10, 2017 | Rob Koplowitz

    Business process management (BPM) is in the throes of an extreme makeover. The traditional focuses of process efficiency and cost reduction have given way to agility and digital automation. And BPM...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: BPM Platforms For Digital Automation

    Landscape: The Business Process Management Playbook
    February 10, 2017 | Rob Koplowitz

    As organizations continue to pivot toward customer-obsessed operating models, application development and delivery (AD&D) professionals have seen business process management (BPM) morph into an...

  • For Infrastructure & Operations Professionals

    Report

    Report The Need For Speed: Drive Velocity And Quality With DevOps

    Vision: The Modern Service Delivery Playbook
    February 9, 2017 | Robert Stroud, Eveline Oehrlich

    Providing a great customer experience requires more than just a great product — it also takes speed and flexibility. The age of the customer demands this speed and flexibility at every layer of the...

  • For CIO Professionals

    Report

    Report US Government Sector Tech Spending Trends, 2017 To 2018

    Government CIOs Must Find Ways To Increase BT Spend Amid Tight Budgets
    February 8, 2017 | Andrew Bartels, Rick Parrish

    US federal, state, and local government CIOs are caught in a bind. The age of the customer is as real to them as it is to public companies. Government CIOs need to make investments in analytics,...

  • For Infrastructure & Operations Professionals

    Report

    Report Adoption Profile: Public Cloud In Europe, Q1 2017

    February 8, 2017 | Lauren E. Nelson

    European enterprises adopted public cloud long ago. However, over the past year, the topic of cloud migration has hit the US and European markets. European infrastructure and operations (I&O)...

  • For Security & Risk Professionals

    Report

    Report Navigate The Future Of Mobile Security

    Vision: The Mobile Security Playbook
    February 6, 2017 | Stephanie Balaouras, Andras Cser

    The speed at which: 1) employees have adopted mobile applications and 2) DevOps methodologies are increasing application releases has forced security and risk (S&R) pros to revamp how they approach...

  • For Infrastructure & Operations Professionals

    Report

    Report Deliver Digital Operational Excellence And Digital Customer Experience Innovation With Wearables

    The Enterprise Wearables Journey, 2017
    February 1, 2017 | J. P. Gownder

    In 2017, we'll see a new level of maturity in the enterprise wearable arena, with fewer pilots and more deployments in areas like smart glasses, virtual reality (VR), health monitors, and other...

  • For Application Development & Delivery Professionals

    Report

    Report B2B Commerce Needs A Mobile Mindshift

    Mobile Apps Can Be A Catalyst for Change In Enterprise Commerce — If AD&D Leaders Design Them Correctly
    January 31, 2017 | Duncan Jones

    Why are there so few good mobile apps for business-to-business (B2B) eCommerce? Neither of the two Bs in B2B is currently doing enough to support mobile, employee-driven purchases. People who need...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Container Solutions For Cloud-Native Applications

    Master The Cloud-Native Solution Ecosystem
    January 30, 2017 | Charlie Dai, Dave Bartoletti

    Software containers hold great promise to power enterprise digital transformation. But companies must navigate a complex landscape of technology components to build, package, and deploy containers....

  • For Enterprise Architecture Professionals

    Report

    Report Drive Successful Outcomes With Strategy: Align ECM Programs To Core Business Missions

    Strategic Plan: The Enterprise Content Management Playbook
    January 26, 2017 | Cheryl McKinnon

    Enterprise architecture (EA) professionals need a solid ECM strategy that grows revenue and serves customers. But most companies do not have a strategy that includes internal and external content....

  • For Security & Risk Professionals

    Report

    Report The State Of Network Security: 2016 To 2017

    Benchmarks: The Security Architecture And Operations Playbook
    January 26, 2017 | Heidi Shey

    This data-driven report outlines budgeting and spending, security group responsibilities, network security technology, and services adoption in North American and European organizations for 2016 to...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: SaaS ERP Applications, 2017

    The Shift To SaaS ERP Accelerates As Businesses Adapt To Digital Transformation
    January 23, 2017 | Paul D. Hamerman

    Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market...

  • For Security & Risk Professionals

    Report

    Report The State Of Enterprise Mobile Security: 2016 To 2017

    Benchmarks: The Mobile Security Playbook
    January 12, 2017 | Chris Sherman

    To increase the productivity of information workers, particularly customer-facing employees, security and risk (S&R) leaders must provide them with access to business apps, collaboration tools, and...

  • For Customer Insights Professionals

    Report

    Report Q&A: Six Questions To Ask Before Diving Into Text Analytics

    Make The Most Of Your Textual Customer Data
    January 12, 2017 | Boris Evelson, Elizabeth Cullen

    Customer understanding is incomplete unless customer insights (CI) professionals can harness all types of customer data — structured and unstructured. While CI pros are comfortable with structured...

  • For Application Development & Delivery Professionals

    Report

    Report Improving Mobile App Quality Testing

    Benchmarks: The Mobile App Development Playbook
    January 11, 2017 | Michael Facemire

    Mobile is changing the way enterprises create software, but the same cannot be said for mobile testing — the variety of devices, operating systems, and front-end development technologies creates...

  • For Application Development & Delivery Professionals

    Report

    Report Standard APIs: A Key To Agile And Open Banking

    Banks Need Standard APIs And Should Follow The Progress Of BIAN
    January 10, 2017 | Jost Hoppermann

    Ongoing industrialization continues to drive the fragmentation of value chains in the banking industry. In this environment, broadly accepted APIs are critically important for application...

  • For CIO Professionals

    Report

    Report The Promise And Potential Peril Of AI

    Understand The Practical And Pragmatic Actions To Take Now For Long-Term Success
    January 9, 2017 | Martha Bennett, Matthew Guarini

    Artificial intelligence (AI) has been around for decades as a computer-science discipline. More recently, it's become part of our daily lives in the form of voice-powered digital assistants,...

  • For Infrastructure & Operations Professionals

    Report

    Report ChatOps: The Missing Ingredient To Improve Customer Experience

    DevOps Demands The Speed, Context, And Collaboration Of ChatOps
    January 6, 2017 | Elinor Klavens, Milan Hanson

    Information sharing and communication are slowing down distributed infrastructure and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted...

  • For Application Development & Delivery Professionals

    Report

    Report Choose The Right Mobile Development Solutions

    Tools And Technology: The Mobile App Development Playbook

    Traversing the mobile app dev technology landscape is challenging — particularly in light of different mobile development approaches, the range of infrastructure capabilities, and the development...

  • For Application Development & Delivery Professionals

    Report

    Report APIs Foster Innovation At The Largest Global Firms

    Developers Help Connect Digital Ecosystems With Open Web APIs
    January 4, 2017 | Randy Heffner

    In the age of software-powered digital disruption, APIs are important for fostering innovation, and organizations need developers who use them to knit together business ecosystems. AD&D pros at...

  • For Infrastructure & Operations Professionals

    Report

    Report Benchmark Your Enterprise Cloud Adoption

    Benchmarks: The Cloud Computing Playbook
    January 3, 2017 | Sophia I. Vargas, Dave Bartoletti

    Enterprise cloud computing adoption accelerated in 2016 and will do so again in 2017. Are you ahead of your competitors or lagging behind the average enterprise? Infrastructure and operations (I&O)...

  • For Application Development & Delivery Professionals

    Report

    Report Forrester's Business Applications' Effectiveness Scorecard

    Effectiveness: The Business Applications Playbook
    December 28, 2016 | Duncan Jones

    Business applications should be key enablers of enterprises' top priorities, such as customer experience and product innovation. Yet Forrester's, research of technology decision-makers found that...

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