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  • Business Process Management Suites (BPMSes)

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The Business Process Management Playbook For 2017

The BPM Playbook Is Your Guide To Customer-Centric Process Change

Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic...

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  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Digital Process Automation Software, Q3 2017

    Traditional Process Vendors Take Aim At Digital Transformation
    July 5, 2017 | Rob Koplowitz

    In Forrester's 30-criteria evaluation of digital process automation (DPA) vendors, we identified 12 significant software providers — Appian, Bizagi, DST Systems, IBM, K2, Newgen Software, OpenText,...

  • For Application Development & Delivery Professionals

    Report

    Report Crafting A Strategic Plan For Digital Automation

    Strategic Plan: The Business Process Management Playbook
    February 15, 2017 | Rob Koplowitz

    The business process management (BPM) landscape is shifting under our feet. The days of massive, long-term projects are fading as quick wins and customer obsession move to the forefront. Firms are...

  • For Application Development & Delivery Professionals

    Report

    Report Artificial Intelligence Revitalizes BPM

    New Features Will Drive Deeper Customer Engagement In Core Processes
    February 10, 2017 | Rob Koplowitz

    Business process management (BPM) is in the throes of an extreme makeover. The traditional focuses of process efficiency and cost reduction have given way to agility and digital automation. And BPM...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: BPM Platforms For Digital Automation

    Landscape: The Business Process Management Playbook
    February 10, 2017 | Rob Koplowitz

    As organizations continue to pivot toward customer-obsessed operating models, application development and delivery (AD&D) professionals have seen business process management (BPM) morph into an...

  • For Application Development & Delivery Professionals

    Report

    Report Digital Transformation And Customer Experience Frame The New Business Case For BPM

    Business Case: The Business Process Management Playbook
    September 26, 2016 | Clay Richardson

    Historically, the business justifications for business process management (BPM) focused on improving business operations; now, the focus has shifted to improving customer engagement across digital...

  • For Application Development & Delivery Professionals

    Report

    Report The New Discipline Of Digital Business Automation

    Vision: The Business Process Management Playbook
    September 9, 2016 | Clay Richardson

    Application development and delivery (AD&D) leaders are on the front lines of fast-moving digital transformation initiatives. To achieve digital dominance, progressive teams of business and...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: A Low-Code Manifesto For Speeding Up BPM Initiatives

    Embrace New Low-Code Business Process Management Practices That Deliver At Digital Speed
    July 19, 2016 | Clay Richardson

    Application development and delivery (AD&D) leaders are under pressure to redefine the role of business process management (BPM). Their dilemma: Create a process management discipline and platform...

  • For Enterprise Architecture Professionals

    Report

    Report Accelerate Digital Transformation With A Modern BPM Platform

    Leading Chinese Firms Are Modernizing Business Process Management To Build Digital Businesses
    July 11, 2016 | Charlie Dai

    Agility-oriented business process management (BPM) has become a strategic cornerstone for enabling digital business. To respond to increased digital competition and disruption, enterprise...

  • For Enterprise Architecture Professionals

    Report

    Report Architect Process Agility With BPM Platforms For Digital Business

    Chinese Businesses Must Use BPM To Accelerate Digital Transformation
    June 24, 2016 | Charlie Dai

    Some CIOs and enterprise architecture (EA) pros believe that business process management (BPM) is on the opposite side of agility — but they don't realize that BPM technology itself is also...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015

    November 18, 2015 | Clay Richardson

    In Forrester's 31-criteria evaluation of business process management vendors, we identified the 12 most significant software providers — Appian, Bizagi, DST Systems, IBM, K2, Newgen Software,...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Open Source BPM Finally Makes The Leap Into The Mainstream

    May 6, 2015 | Clay Richardson

    Enterprise architects are currently leading large-scale implementations of business process management (BPM) solutions, spending millions of dollars each year to automate and transform...

  • For Enterprise Architecture Professionals

    Report

    Report Prepare For 2015's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook
    February 18, 2015 | Clay Richardson, Craig Le Clair

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Customer-Centric BPM Technology, Q4 2014

    December 22, 2014 | Clay Richardson

    The shift to customer centricity has disrupted an aging business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and...

  • For Enterprise Architecture Professionals

    Report

    Report Market Overview: BPM Service Providers, Q4 2013

    Leading Providers Help Drive Digital Process Reinvention
    November 25, 2013 | Clay Richardson

    In the next decade, business processes are poised to undergo unprecedented change, sparked by the need to extend business processes to new digital channels, reinvent legacy business processes for...

  • For Enterprise Architecture Professionals

    Report

    Report Accelerate BPM Velocity With The Right Service Provider Strategy

    A Service Provider Ecosystem Helps Speed Value For BPM
    August 14, 2013 | Clay Richardson

    Business process management (BPM) as a discipline — combining methodology and technology — can take years to fully adopt. However, enterprise architects and business process leaders are...

  • For Enterprise Architecture Professionals

    Report

    Report Accelerate Business Change With The Right BPM Tools And Technologies

    December 13, 2012 | Clay Richardson

    Today, business process management (BPM) excellence programs can choose from a variety of technology options to deliver process improvement across the enterprise. Forrester currently segments the...

  • For Enterprise Architecture Professionals

    Report

    Report Embrace Five Disruptive Trends That Will Reshape BPM Excellence

    August 29, 2012 | Clay Richardson, Craig Le Clair

    Enterprise architects leading business process management (BPM) excellence initiatives live at the crossroads of business strategy and process execution, providing BPM insights to technologists and...

  • For CIO Professionals

    Report

    Report The Process-Driven Business Of 2020

    Why And How To Shift From Incremental Improvement To Transformation
    April 16, 2012 | Connie Moore

    Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great...

  • For Application Development & Delivery Professionals

    Report

    Report Trends In Aligning Business Process And Master Data Management Initiatives

    October 11, 2011 | Rob Karel, Clay Richardson

    These data charts present the results of Forrester's 2011 Process Data Management Online Survey.

  • For Enterprise Architecture Professionals

    Report

    Report The ROI Of BPM Suites

    A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits
    August 22, 2011 | Clay Richardson

    Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

  • For Application Development & Delivery Professionals

    Report

    Report Health Payers Search High And Low For Their Business Transformation Edge

    Answering Hard Questions About Business, Process, And Technology Best Practices
    June 24, 2011 | Craig Le Clair, Clay Richardson

    Business process pros at health payers work at the intersection of business and technology, bringing process methodologies, business knowledge, and technology insights to business transformation...

  • For Application Development & Delivery Professionals

    Report

    Report ERP Process Woes Continue, But BPM Suites And Dynamic Case Management Can Help

    May 12, 2011 | Craig Le Clair

    Enterprise resource planning (ERP) systems are the transactional backbone of most enterprise processes, spanning finance and administration, customer relationship management (CRM), supply chain,...

  • For Enterprise Architecture Professionals

    Report

    Report Reflections From A BPM Thought Leader: Phil Gilbert, IBM

    April 19, 2011 | Derek Miers

    Forrester Research is launching a limited number of discussions with business process management (BPM) thought leaders; this is the first of the series. Given that BPM suites (BPMSes) verge on a...

  • For Application Development & Delivery Professionals

    Report

    Report The Evolution Of Integration Alternatives

    February 4, 2011 | Ken Vollmer

    This presentation provides some perspective on how integration tools have evolved over the past few years, resulting in significant functional overlap in many cases. It explains the simultaneous...

  • For Enterprise Architecture Professionals

    Report

    Report Extend Business Process Management To The Front Office To Transform Customer Service

    October 5, 2010 | Kate Leggett

    Customer service managers struggle to balance customer experience and cost: Siloed communication channels, impersonal service, and an inability to enforce company process or meet regulatory...