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The Business Process Management Playbook For 2017

The BPM Playbook Is Your Guide To Customer-Centric Process Change

Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic...

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  • For Application Development & Delivery Professionals

    Report

    Report How To Succeed At Process Automation In A Digital World

    Policy And Procedures: The Business Process Management Playbook
    October 26, 2016 | Clay Richardson

    This report outlines emerging methods and techniques for driving digital business automation. It will help business process leaders evaluate and identify new process designs, methods, and...

  • For Customer Experience Professionals

    Report

    Report Adapt Business Process Improvement For Customer Experience

    January 10, 2013 | Paul Hagen, Derek Miers

    Firms that seek to differentiate based on customer experience must transform the way their companies operate. Customer experience professionals have the tools required to guide this transformation,...

  • For Enterprise Architecture Professionals

    Report

    Report Focus On Customers And Business Architecture For Greater Business Process Maturity

    Results From The Forrester/IQPC Survey Of Business Process Pros
    August 30, 2011 | Derek Miers, Alexander Peters, Ph.D.

    Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low...

  • For Enterprise Architecture Professionals

    Report

    Report Lean, Six Sigma, And The BPM Maturity Model: The State Of Their Marriage In 2011

    August 16, 2011 | Alexander Peters, Ph.D.

    Since the 2007 publication of a Forrester report recommending that firms combine Lean and Six Sigma practices, the adoption of the mixed approach has become increasingly popular across a variety of...

  • For Enterprise Architecture Professionals

    Report

    Report Your Journey To Lean: Continuous Improvement Supported By Tools

    Wipro's Case Study Shows The Way
    August 2, 2010 | Alexander Peters, Ph.D.

    Forrester interviewed the executives responsible for the deployment of the Lean continuous improvement initiative at Wipro Technologies, a global supplier of technology services. The case study...

  • For Enterprise Architecture Professionals

    Report

    Report Business Process Pros Hold The Key To 21st Century Business Transformation

    March 5, 2010 | Connie Moore, Alexander Peters, Ph.D.

    Many companies engage in business process transformation without understanding the profiles of the executives charged with bringing these initiatives to success and without clear, formal role...

  • For Enterprise Architecture Professionals

    Report

    Report Lean: The New Business Technology Imperative

    Lean Thinking Is Central To The Shift From IT To BT
    September 29, 2009 | Clay Richardson, Connie Moore

    Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define "Lean" — especially...

  • For Enterprise Architecture Professionals

    Report

    Report The Business-Oriented Business Analyst

    Break Out Of Your Comfort Zone To Find The Fast Track To Leadership
    June 17, 2008 | Andy Salunga

    Traditionally, business analysts (BAs) who report into business units or functions rather than IT have focused on building deep expertise to support and lead efforts within their functions, such as...

  • For Enterprise Architecture Professionals

    Report

    Report Forrester's Process-Driven Organizational Framework Best Practices Self-Assessment

    April 18, 2008 | Andy Salunga

    Forrester's Process-Driven Organizational Framework distills findings from our discussions with hundreds of business process and applications professionals to identify the crucial attributes for...

  • For Enterprise Architecture Professionals

    Report

    Report Forrester's Framework For Process-Driven Organizations

    Use Our Self-Assessment To Evaluate And Boost Your Organization's Process IQ
    April 18, 2008 | Andy Salunga

    The global 24/7/365 economy is requiring organizations to realign along core processes that not only cross functions and divisions, but quite often time zones, languages, and outsourced business...

  • For Enterprise Architecture Professionals

    Report

    Report What Process Experts Need To Know About SOA

    April 9, 2008 | Andy Salunga

    In recent years, as enterprise architecture and process professionals have begun to work together more closely, overlaps have been emerging between service-oriented architecture (SOA), business...

  • For CIO Professionals

    Report

    Report Applying Lean Thinking To IT

    CIOs Must Change IT's Workaround Culture To Stimulate Innovation
    January 4, 2008 | Alexander Peters, Ph.D.

    Lean thinking is a powerful methodology that can help IT maximize the real value from technology spending. Lean is both a process improvement tool and a means to transition an IT culture from one...

  • For Enterprise Architecture Professionals

    Report

    Report Making The Marriage Work: Lean, Six Sigma, And The Business Process Maturity Model

    November 21, 2007 | Andy Salunga

    Traditionally, Lean and Six Sigma have been viewed and utilized as distinctly separate methodologies to analyze and improve processes. Rather than employing them separately, many process gurus now...

  • For Enterprise Architecture Professionals

    Report

    Report The IC-BPMS Reference Architecture Model

    Choosing A Comprehensive SOA-Based Framework For BPM And Integration
    October 2, 2007 | Ken Vollmer

    Integration-centric business process management suites (IC-BPMSes) have become the leading alternative for organizations seeking to implement combined business process management and integration...

  • For Application Development & Delivery Professionals

    Report

    Report People-Centric Applications Support Lean

    CDC Factory Focuses On The Critical Process Owners — That Is, The Operators
    September 27, 2007 | Roy C. Wildeman

    Lean manufacturing programs encounter all kinds of roadblocks, including operators who are frustrated and disengaged from the information systems. Designing for people — a principle...

  • For CIO Professionals

    Report

    Report COBIT 4.1: Making A Comprehensive Governance Framework Actionable

    August 22, 2007 | Craig Symons

    When the IT Governance Institute (ITGI) released COBIT 4.0 in 2005, it significantly expanded the scope and value of COBIT as a formal overarching governance framework. At that time, Forrester...

  • For CIO Professionals

    Report

    Report Transforming IT With Strategic Measurement

    Using The IT Balanced Scorecard To Drive Organization Change
    April 30, 2007 | Craig Symons

    Forrester Research has identified three different IT archetypes: Solid Utility, Trusted Supplier, and Partner Player. These IT archetypes are based on the role C-level executives expect of IT, and...

  • For Enterprise Architecture Professionals

    Report

    Report BPM Best Practices For Process Professionals

    Use BPM As A Methodology For Business Transformation
    January 12, 2007 | Colin Teubner

    Forrester interviewed 15 user companies with experience in business process management suite (BPMS) implementations, and we uncovered vital best practices for any organization embarking on a BPM...

  • For CIO Professionals

    Report

    Report Comparing Your IT Shop To Others

    Benchmark The Right Way To Gain Useful Insights
    January 10, 2007 | Alex Cullen

    CIOs should strive to improve organization effectiveness and value. One popular way to focus on IT performance improvement is to compare an IT organization's performance to other firms through...

  • For Customer Experience Professionals

    Report

    Report Experience-Based Differentiation

    How To Build Loyalty With Every Interaction
    January 2, 2007 | Bruce D. Temkin

    With more access to information, more sensitivity to price, and less sensitivity to advertising, customers are getting harder to win and keep. Organizations try to woo these empowered consumers...