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The Business Process Management Playbook For 2017

The BPM Playbook Is Your Guide To Customer-Centric Process Change

Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic...

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  • For Infrastructure & Operations Professionals

    Report

    Report Workforce Enablement Defined: Elevate Productivity And Engagement

    Vision: The Workforce Enablement Playbook
    April 14, 2016 | David K. Johnson

    Psychological and neurological research offer critical insights into where high performance and creativity come from, how they make an impact on customer experience and profit, and how...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Digitizing Operational Processes, Q2 2015

    A Digital Business Needs Operational Excellence To Drive Customer Experience
    June 16, 2015 | Craig Le Clair

    As enterprises look to become customer-obsessed, digital initiatives have risen in priority. Investment in new mobile and online solutions has improved digital connections with customers —...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Customer-Centric BPM Technology, Q4 2014

    December 22, 2014 | Clay Richardson

    The shift to customer centricity has disrupted an aging business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and...

  • For Enterprise Architecture Professionals

    Report

    Report Six Trends Reshape The Content Capture Market

    Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden
    September 5, 2014 | Craig Le Clair

    Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize...

  • For CIO Professionals

    Report

    Report Pioneer Vendors: Personal Cloud

    Unified Interfaces For Personal Cloud Services
    March 5, 2014 | Michael Yamnitsky, Frank E. Gillett

    Individuals rely on personal cloud services like Dropbox and Evernote to manage an expanding array of digital content online. As such services proliferate, their users will seek ways to better...

  • For Application Development & Delivery Professionals

    Report

    Report AD&D's Five Roles In Successful Website Globalization And Localization

    Technology Globalization Strategies Go Far Beyond Mere Translation
    February 13, 2014 | Mark Grannan, Anjali Yakkundi

    Organizations are chasing new revenue streams. In many cases, that means geographic expansion via organic or inorganic growth, requiring marketing and eBusiness teams to port content to new regions...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Multichannel Capture, Q3 2012

    Vendors Move Toward Mature Service Offerings
    August 15, 2012 | Alan Weintraub, Craig Le Clair

    If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester...

  • For Application Development & Delivery Professionals

    Report

    Report ERP Workflow: A New Option To Treat Business Process Pain

    Business Process Pros Now Have An Additional BPM Tool At Their Disposal
    October 25, 2011 | China Martens

    Business process professionals often struggle with how to bridge the gap between the functionality of the inflexible enterprise resource planning (ERP) applications they're using to run their...

  • For Enterprise Architecture Professionals

    Report

    Report The Strategic Language Of Transformation Unlocks The Power Of BPM, Part 2

    October 13, 2011 | Derek Miers

    Business process pros need to engage their business colleagues throughout business process management (BPM) projects; flow diagrams alone are not good enough. By understanding and adopting the...

  • For Enterprise Architecture Professionals

    Report

    Report Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

    September 28, 2011 | Craig Le Clair, Derek Miers

    Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

  • For Application Development & Delivery Professionals

    Report

    Report Electronic Medical Records Need More To Support "Meaningful Use"

    ECM And BPM Anchor The Portfolio Of Technologies That Will Improve Hospitals' Processes
    May 20, 2010 | Craig Le Clair

    Our current paper-based health information process wastes hundreds of billions of dollars annually. Transforming this into a streamlined 21st century electronic system will require moving through...

  • For Application Development & Delivery Professionals

    Report

    Report SharePoint And BPM — Finding The Sweet Spot

    March 31, 2010 | Derek Miers

    Despite Microsoft's best attempts to position the SharePoint platform for content and collaboration, many people still see it as a business process management (BPM) platform. The process management...

  • For Application Development & Delivery Professionals

    Report

    Report Five Additional Options To Consider For Web Content Management

    August 18, 2009 | Stephen Powers, Tim Walters, Ph.D.

    The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer...

  • For Enterprise Architecture Professionals

    Report

    Report Use Workflow To Improve Web Content Management Adoption

    February 23, 2007 | Kyle McNabb

    Many enterprises use Web content management (WCM) to support their Web initiatives, yet few can claim successful, broad usage of this technology by content contributors outside of IT. The adoption...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Integration-Centric Business Process Management Suites, Q4 2006

    webMethods, TIBCO, And IBM Lead The Way
    December 20, 2006 | Ken Vollmer, Henry Peyret

    Forrester evaluated leading integration-centric business process management suite (IC-BPMS) vendors across 85 criteria and found that webMethods, TIBCO Software, and IBM have established category...