26 results in Reports
Sort by:
Refine
  • Workforce Management

Search Results

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2018: Employee Experience Powers The Future Of Work

    Sustained business growth depends on your company's employees being more agile, informed, and responsive. I&O execs and other technology and business leaders responsible for workforce technology...

  • For Application Development & Delivery Professionals

    Report

    Report Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

    Assessment: The Contact Centers For Customer Service Playbook
    August 28, 2017 | Kate Leggett, Ian Jacobs

    An explosion of channels, new technologies like artificial intelligence, and increasingly demanding consumers challenge organizations to reshape their service approach in the age of the customer....

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Collaborative Work Management, Q4 2016

    The 13 Providers That Matter Most And How They Stack Up
    October 17, 2016 | Margo Visitacion

    In our 25-criteria evaluation of enterprise collaborative work management (CWM) providers, we identified the 13 most significant ones — Asana, Atlassian, Clarizen, Huddle, LeanKit, LiquidPlanner,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Workforce Optimization Suites, Q3 2016

    The Nine WFO Providers That Matter Most And How They Stack Up
    August 31, 2016 | Ian Jacobs

    In our 39-criteria evaluation of workforce optimization (WFO) suite providers, we identified the nine most significant vendors — Aspect Software, Calabrio, Genesys, inContact, Interactive...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: People And Talent Technology, Q1 2016

    HR Process Disruption Creates New Innovation Opportunities For Startups And Incumbents
    January 28, 2016 | Paul D. Hamerman, Claire Schooley

    Organizations need a variety of technology solutions to attract, retain, and engage their people. Forrester has identified the 20 most important people and talent technology solution categories...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Ignite Your Workforce Experience With Your Service Desk

    How To Measure Your Workforce Experience In The Future

    Ensuring a positive service desk experience means minimizing the effort that your workforce expends to get help. Don't make employees jump through hoops to reach you because you're too focused on...

  • For Application Development & Delivery Professionals

    Report

    Report Maximize Employee Value By Aligning With Customer Imperatives

    May 9, 2014 | Paul D. Hamerman, TJ Keitt

    Maximizing your workforce's value depends on increasing the level of employee engagement, linking employee productivity to positive customer outcomes, and instilling a culture of customer...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Customer-Centric HRM Technology, Q2 2014

    Innovation Boosts Employee Engagement And Customer Value
    April 15, 2014 | Paul D. Hamerman, Claire Schooley

    The technology for human resource management (HRM) addresses the life cycle of the workforce, including attracting, selecting, training, supporting, assessing, and rewarding employees. In the fast...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Brief: What VMS Customers Can Teach You About Effective Workforce Management

    Billions Of Dollars Go Through VMS Systems, Making Effective Implementation Important
    March 13, 2014 | Christine Ferrusi Ross

    Vendor management systems (VMS) have become a critical part of operating a flexible contingent labor strategy. These tools, which give customers an automated process for hiring and managing...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Increasing The Value Of Contingent Staffing MSPs

    October 23, 2013 | Christine Ferrusi Ross

    Contingent staffing and managed service providers (MSPs) represent a significant spend for most large firms. One large Midwestern client of Forrester noted recently that it employs two contingent...

  • For Application Development & Delivery Professionals

    Report

    Report An Effective HR Organization Aligns With Business And IT Strategies

    October 8, 2013 | Claire Schooley

    The human resources (HR) department must work jointly with enterprise leaders, including business and IT professionals, to build a workforce that can implement the firm's strategy. This requires...

  • For Application Development & Delivery Professionals

    Report

    Report Create A People-Focused HRM Business Strategy

    June 7, 2013 | Claire Schooley

    Companies need a human resource management (HRM) strategy that focuses on finding and developing successful employees who meet company goals and supporting them not only with a traditional...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For AD&D Pros: Contact Center Solutions For Customer Service, Q2 2013

    April 17, 2013 | Kate Leggett, Art Schoeller

    Locking in customer loyalty via deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead. But navigating the...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For AD&D Pros: The Extended CRM Technology Ecosystem, Q1 2013

    January 29, 2013 | Kate Leggett

    Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

  • For Application Development & Delivery Professionals

    Report

    Report Consolidation And Innovation Transform The HRM Vendor Landscape

    October 5, 2012 | Paul D. Hamerman

    This report will enable application development and delivery professionals (AD&D pros) and their HR business partners to understand the factors changing the vendor landscape for HRM technology...

  • For Application Development & Delivery Professionals

    Report

    Report HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology

    September 24, 2010 | Paul D. Hamerman, Claire Schooley

    Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in transition. In this...

  • For CIO Professionals

    Report

    Report Do CIOs Care About IT Management Tools?

    May 17, 2010 | Tim DeGennaro, Sharyn Leaver

    CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

  • For CIO Professionals

    Report

    Report Predictions 2010: ePurchasing Market

    Growth Will Accelerate After A So-So 2009
    March 24, 2010 | Andrew Bartels

    The ePurchasing market will post a very good growth rate of 12% in 2010, rising to $4 billion. This market for software products like eProcurement, eSourcing, contract life-cycle management (CLM),...

  • For Sourcing & Vendor Management Professionals

    Report

    Report IT Staff Augmentation Trends: Hiring Plans Show Signs Of Life, VMS Adoption Is On The Rise

    October 16, 2009 | Patrick M. Connaughton

    Results from a survey of 89 firms that use IT staff augmentation services.

  • For Sales Enablement Professionals

    Report

    Report Road Map: Workforce Resource Management — A New Market For Project Portfolio Management

    PPM, BPM, And Web 2.0 Collaboration Are On A Collision Course
    May 4, 2009 | Tim Harmon

    Users have to employ a plethora of software tools to effect a comprehensive workforce resource management capability, including project portfolio management (PPM), business process management...

  • For Application Development & Delivery Professionals

    Report

    Report Filling The Store Labor Productivity Gap

    How Can Retailers Deploy Technologies That Boost Store Labor Productivity?
    April 23, 2009 | George Lawrie

    Labor costs run at between 10% and 13.5% of retailers' revenues, but store labor workload is soaring to accommodate more product introductions and promotions. At the same time, store associates...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Selecting Vendor Management Systems: Differentiating Criteria

    April 14, 2009 | Patrick M. Connaughton

    Companies looking for a new vendor management system (VMS) have a wide variety of software solutions to choose from that on the surface appear to have very similar functionality. With so much...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Forrester's Rapid Decision Tool For VMS RFPs

    April 14, 2009 | Patrick M. Connaughton

    Rapid decision tool using the criteria outlined in the report, "Selecting Vendor Management Systems: Differentiating Criteria"

  • For Sourcing & Vendor Management Professionals

    Report

    Report Simplifying Staff Augmentation With Contingent Workforce Management Solutions

    March 20, 2009 | Patrick M. Connaughton

    Contingent workforce management (CWM), the strategic procurement process for temporary staff, is getting a lot of attention these days. This is surprising given the tough market conditions, since...

  • For Application Development & Delivery Professionals

    Report

    Report Topic Overview: Human Resource Management

    January 21, 2009 | Zach Thomas, Paul D. Hamerman, Claire Schooley

    The most important investments that businesses and government organizations make are in their people. In addition to direct expenditures on compensation and benefits, organizations invest in...