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  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2B Commerce Suites, Q1 2017

    The 11 Providers That Matter Most And How They Stack Up
    March 24, 2017 | Andy Hoar, Anjali Yakkundi

    In our 35-criteria evaluation of B2B commerce suite providers, we identified the 11 most significant vendors — Apttus, CloudCraze, Episerver, IBM, Insite Software, Intershop, Magento, Oracle...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2C Commerce Suites, Q1 2017

    The 13 Providers That Matter Most And How They Stack Up
    March 24, 2017 | Anjali Yakkundi, Andy Hoar

    In our 29-criteria evaluation of B2C commerce suite providers, we identified the 13 most significant vendors — commercetools, Digital River, Elastic Path, Episerver, IBM, Intershop, Kibo, Magento,...

  • For eBusiness & Channel Strategy Professionals

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    Report Omnichannel Requires Scoring A Trifecta With Technology Solutions

    Tools And Technology: The Omnichannel Commerce Playbook
    January 30, 2017 | Brendan Witcher, Claudia Tajima

    In today's "anywhere, anytime" commerce, eBusiness professionals race to fully modernize their commerce systems but are coming to terms with the fact that omnichannel is far more complex than...

  • For eBusiness & Channel Strategy Professionals

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    Report Paving The Path To Omnichannel Fulfillment

    Road Map: The Omnichannel Commerce Playbook
    October 4, 2016 | Brendan Witcher

    Omnichannel fulfillment programs have figured prominently on eBusiness priority lists for years, but many are unsure of where to start. This report guides eBusiness professionals on how to craft an...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: Omnichannel Order Management, Q3 2016

    The Nine OMS Providers That Matter Most For Omnichannel Retail And How They Stack Up
    July 12, 2016 | Brendan Witcher, Adam Silverman

    In Forrester's 40-criteria evaluation of omnichannel order management (OMS) vendors, we identified the nine most significant software providers in the category — Aptos, IBM, Jagged Peak, Kibo,...

  • For Application Development & Delivery Professionals

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    Report The Path To A New Supply Chain Management Software

    May 10, 2016 | Phoenix Zhang

    As your customers' expectations increase, you must improve the capabilities of your supply chain. Forrester speaks to far too many buyers who are cobbling together outdated technologies and Excel...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Retail And CPG Collaboration Platforms

    Collaborate On Insight And Actions For Joint Success
    May 5, 2016 | George Lawrie

    Retailers and consumer brands spend heavily on business-to-business (B2B) messaging to coordinate their efforts to serve markets. But their messaging is often too slow and error-prone to compete...

  • For Application Development & Delivery Professionals

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    Report Best Practices: Uncover The Full Potential Of B2B Order Management

    April 22, 2016 | Duncan Jones

    B2B order management (B2B OM) platforms link complex portfolios of order capture and execution applications. It's a foundation of digital transformation and B2B eCommerce for federated global...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Build A Profitable Omnichannel Fulfillment Program

    Processes: The Omnichannel Commerce Playbook
    February 5, 2016 | Adam Silverman

    It's increasingly common for retailers with stores and digital businesses to either already have in place or plan to implement omnichannel fulfillment programs. However, many are unaware of the...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: B2B Order Management, Q4 2015

    Seven Leading Providers Streamline Order Capture And Orchestration For Complex, Global Enterprises
    December 9, 2015 | Duncan Jones

    In our 34-criteria evaluation of B2B order management (OM) providers, we identified the seven most significant vendors and researched, analyzed, and scored them. This report shows how each provider...

  • For eBusiness & Channel Strategy Professionals

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    Report Brief: Turn Pain Into Profits Through Omnichannel Returns

    June 25, 2015 | Brendan Witcher

    Omnichannel returns, which allow customers to return online orders to a physical store, are a standard offering for most leading multichannel retailers. But even with this customer-centric...

  • For Application Development & Delivery Professionals

    Report

    Report CPG Brand And Retail Channel Collaboration — From Signaling To Synchrony

    CPG And Retail Collaboration In The Digital Age Of The Customer
    April 23, 2015 | George Lawrie

    Application development and delivery (AD&D) professionals in retail and consumer packaged goods (CPG) have invested significant effort in traditional electronic data interchange (EDI) messaging to...

  • For Application Development & Delivery Professionals

    Report

    Report B2B Order Management Bridges The Gap Between B2B eCommerce And ERP

    Create A B2B Order Management Strategy That Prioritizes Speed And Agility Over Economies Of Standardization
    March 27, 2015 | Duncan Jones

    Many eCommerce projects fail due to problems integrating front-office applications with back-office order tracking and execution. This "integration gap" is a particular challenge in B2B scenarios...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Logistics Applications, Q1 2015

    Logistics Applications Deliver Merchandise Availability And Lead-Time Transparency For Compelling Customer Experience
    February 20, 2015 | George Lawrie

    In the age of the customer, merchandise availability and lead time are critical differentiating elements of the customer experience. Existing and new technologies provide both the threat and...

  • For eBusiness & Channel Strategy Professionals

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    Report Leverage Boutique CSPs As An Alternative To Large-Scale CSPs

    Market Overview: Commerce Service Providers (CSPs), Q2 2014, Part 4
    December 17, 2014 | Andy Hoar

    eBusiness professionals increasingly call upon commerce service providers (CSPs) to define and deliver their digital strategies. This report details how boutique CSPs help business-to-consumer...

  • For eBusiness & Channel Strategy Professionals

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    Report Large-Scale Commerce Service Providers Deliver Economies Of Scale

    Market Overview: Commerce Service Providers (CSPs), Q2 2014, Part 3
    December 17, 2014 | Andy Hoar

    eBusiness professionals increasingly call upon commerce service providers (CSPs) to define and deliver their digital strategies. This report details how large-scale, global CSPs are helping...

  • For Application Development & Delivery Professionals

    Report

    Report Predictions 2015: Systems Of Engagement Will Shape The Retail And CPG Application Landscape

    November 19, 2014 | George Lawrie

    RadioShack reported its tenth consecutive quarterly loss in August 2014, blaming eroding topline growth, declining gross margins, and high inventory levels. Similar woes wrecked household names in...

  • For eBusiness & Channel Strategy Professionals

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    Report Commerce Technology Investment And Platform Trends — 2014

    September 22, 2014 | Peter Sheldon, Lily Varon

    Digital commerce remains the shining star in a retail environment that is only now fully recovering from the 2008 financial crisis. For the majority of online retailers and other eBusiness...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: Omnichannel Order Management, Q3 2014

    IBM And Manhattan Associates Stand Out In An Increasingly Competitive Landscape Of Solutions
    July 29, 2014 | Peter Sheldon, Adam Silverman

    In Forrester's 77-criteria evaluation of omnichannel order management vendors, we identified the nine most significant software providers in the category — eBay Enterprise, hybris (an SAP...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Retool Your Operations To Enable Store Fulfillment

    Shipping Products From Stores Drives Incremental Revenue But With Added Complexity
    July 8, 2014 | Adam Silverman, Peter Sheldon

    Store fulfillment programs have propelled omnichannel integration efforts to be center stage for eBusinesses. Retailers are no longer debating the benefits of store fulfillment — instead, the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Why Every Online Retailer Should "Ship-From-Store"

    Revenue, Customer Experience, And Margin Gains Await Retailers That Have The Vision To Seize This Strategic Opportunity
    May 1, 2014 | Peter Sheldon, Adam Silverman

    Amazon is intensifying the online battle across many fronts, including the construction of new distribution centers designed to get orders to the customer as quickly and cheaply as possible....

  • For Application Development & Delivery Professionals

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    Report Brick And Mortar Retail Fights Back

    Use Store Inventory To Win, Serve, And Retain Retail Customers
    May 1, 2014 | George Lawrie, Peter Sheldon

    Consumers have fallen out of love with stores. They can (and do) buy anything they like online, but miss the immediacy of an in-store purchase. Amazon's formidable supply chain investments continue...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For AD&D Pros: The Extended CRM Technology Ecosystem, Q1 2013

    January 29, 2013 | Kate Leggett

    Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

  • For Application Development & Delivery Professionals

    Report

    Report Balancing Custom And Packaged Apps In Your Application Portfolio Strategy

    August 8, 2011 | George Lawrie

    Conventional wisdom suggests buying before building software. However, as an increasing proportion of product and service value is digital — think of a naval vessel's operation system...

  • For Application Development & Delivery Professionals

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    Report CRM Solutions For The Utilities And Telecommunications Industries

    Solutions To Support Key Customer-Facing Business Processes
    January 21, 2011 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support eight key cross-functional processes in the utilities and telecommunications industries: 1)...