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  • Planning & Fulfillment

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  • For eBusiness & Channel Strategy Professionals

    Report

    Report Paving The Path To Omnichannel Fulfillment

    Road Map: The Omnichannel Commerce Playbook
    November 21, 2017 | Brendan Witcher

    Omnichannel fulfillment programs have figured prominently on digital business priority lists for years, but many organizations are unsure of where to start. This report guides digital business...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Top Cybersecurity Threats For Retailers In 2018

    Digital Transformation Means Retailers Must Get Cyber-Ready
    November 15, 2017 | Brendan Miller, Josh Zelonis

    Attackers are exploiting your digital transformation efforts. The age of the customer demands that retailers go on the offensive and exceed the demands of today's digital customers while also...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Assess How Your Omnichannel Capabilities Stack Up

    Benchmarks: The Omnichannel Commerce Playbook
    November 13, 2017 | Michelle Beeson

    Forrester's 2017 Retail Omnichannel Capabilities Assessment benchmarked 16 leading UK and US retailers to help digital business executives understand how their omnichannel capabilities compare with...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Omnichannel Commerce Metrics That Matter

    Performance Management: The Omnichannel Commerce Playbook
    October 25, 2017 | Brendan Witcher

    To achieve key business goals with omnichannel programs, digital strategy professionals need to ensure that they have the right metrics in place. But not all metrics are created equal, and success...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Commerce Technology Investment Trends: 2017 To 2018

    October 5, 2017 | Bruce Eppinger, Claudia Tajima

    Digital businesses from retailers to branded manufacturers are increasing their investment in tools and technologies across commerce platforms, omnichannel, and the digital store. The simple...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report TechRadar™: Digital Store Operations Technology, Q3 2016 (Updated)

    September 29, 2017 | Ananda Chakravarty, Lily Varon

    eBusiness pros are already reaping value from technologies that improve store operations — unlike customer-experience-focused digital store technologies that are largely still early stage. To help...

  • For CMO Professionals

    Report

    Report Forrester Data: Commerce Platform Technology Forecast, 2016 To 2021 (Global)

    ForecastView Document
    September 25, 2017 | Jennifer Adams, Andy Hoar

    eCommerce is critical for companies, both to acquire new customers and to grow existing customer relationships. Enterprise commerce suites support basic capabilities like running an online catalog,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Retail Planning, Q3 2017

    The Top Nine Companies In The Retail Planning Marketplace And How They Stack Up
    September 18, 2017 | George Lawrie

    In our 28-criteria evaluation of retail planning providers, we identified the nine most significant ones, 7thonline, JDA Software, JustEnough, Infor, Oracle, RELEX Solutions, SAP, SAS, and TXT...

  • For Application Development & Delivery Professionals

    Report

    Report Assess CRM Capabilities To Pinpoint Opportunities

    Assessment: The CRM Playbook
    September 12, 2017 | Kate Leggett

    This report helps application development and delivery (AD&D) pros who are looking to implement customer relationship management (CRM) strategies and solutions. The effects of automation and...

  • For Customer Insights Professionals

    Report

    Report Opportunities For Automatic Replenishment

    Forrester Data North American Consumer Technographics®
    August 29, 2017 | Lauren Brown

    With increasingly busy schedules and limited free time, US online consumers are looking to retailers to make shopping faster and more seamless. And retailers have begun to look to alternative...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Retail Planning Systems 2017

    August 4, 2017 | George Lawrie

    Digital disruption has forced retailers to address new competitors, newly empowered customers, and an increased range of merchandise. Merchants have reached the limit of retail planning by instinct...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Building The Business Case For Omnichannel Commerce

    Business Case: The Omnichannel Commerce Playbook
    July 31, 2017 | Brendan Witcher

    Digital retail executives must build effective omnichannel business cases to minimize the risk of launching initiatives that: 1) lack critical internal support; 2) fail to meet customer...

  • For Application Development & Delivery Professionals

    Report

    Report Aligning Emerging Technologies With Retail Operations Priorities

    Use Emerging Technologies To Improve Asset Productivity, Labor Productivity, And Customer Experience
    April 4, 2017 | George Lawrie

    In 2015 Americans returned $260 billion in merchandise to retailers, or 8% of all purchases. In grocery, the opportunity cost of stock-out amounts to 4% of gross revenues. Retailers' heavy...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2B Commerce Suites, Q1 2017

    The 11 Providers That Matter Most And How They Stack Up
    March 24, 2017 | Andy Hoar, Anjali Yakkundi

    In our 35-criteria evaluation of B2B commerce suite providers, we identified the 11 most significant vendors — Apttus, CloudCraze, Episerver, IBM, Insite Software, Intershop, Magento, Oracle...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2C Commerce Suites, Q1 2017

    The 13 Providers That Matter Most And How They Stack Up
    March 24, 2017 | Anjali Yakkundi, Andy Hoar

    In our 29-criteria evaluation of B2C commerce suite providers, we identified the 13 most significant vendors — commercetools, Digital River, Elastic Path, Episerver, IBM, Intershop, Kibo, Magento,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Merchandise Management Systems

    How To Make The Right MMS Choice Amid A Crowded Market Landscape
    March 17, 2017 | George Lawrie

    Application development and delivery (AD&D) professionals within retail organizations increasingly struggle to meet customers' elevated omnichannel service expectations. Legacy merchandise...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Configure-Price-Quote Solutions, Q1 2017

    Oracle, Apttus, And CallidusCloud Lead The Pack Of Maturing CPQ Solutions
    February 7, 2017 | John Bruno

    In our 36-criteria evaluation of configure-price-quote (CPQ) providers, we identified the 11 most significant vendors — Apttus, CallidusCloud, Cincom, FPX, IBM, Infor, Model N, Oracle, PROS,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Transportation Management Systems

    As A Foundation Of Logistics Excellence, TMSes Help Companies Execute On Their Brand Promise
    January 31, 2017 | Phoenix Zhang

    Companies increasingly view logistics management as critical to maintaining a strategic competitive advantage. Transportation management systems (TMSes) help application development and delivery...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Omnichannel Requires Scoring A Trifecta With Technology Solutions

    Tools And Technology: The Omnichannel Commerce Playbook
    January 30, 2017 | Brendan Witcher, Claudia Tajima

    In today's "anywhere, anytime" commerce, eBusiness professionals race to fully modernize their commerce systems but are coming to terms with the fact that omnichannel is far more complex than...

  • For Application Development & Delivery Professionals

    Report

    Report Breakout Vendors: Domain-Specific Insights Service Providers

    From CX To Risk Mitigation To Supply Chain: Context Matters

    Despite the growing interest in all things data and analytics, many firms struggle to benefit from the insights revolution. Frustrated by the challenges of providing functional teams across the...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Warehouse Management Systems

    New Capabilities Help Companies Deliver
    December 20, 2016 | Phoenix Zhang

    The holidays are upon us, and we are sure to hear statistics of record-breaking online sales. Some may see this as a logistical hurdle, but smart application development and delivery (AD&D)...

  • For Application Development & Delivery Professionals

    Report

    Report Use DevOps And Supply Chain Principles To Automate Application Delivery Governance

    Processes: The Modern Application Delivery Playbook
    November 10, 2016 | Diego Lo Giudice

    Today's application development and delivery (AD&D) leaders need speed and quality at a low cost to create software that competes for customers. Agile and DevOps practices enable companies to...

  • For Application Development & Delivery Professionals

    Report

    Report Supply Chain KPIs That Support Digital Business

    A Shift In Customers' Expectations Requires A Shift In Metrics
    November 8, 2016 | Phoenix Zhang

    The quality of your customers' experience depends on how quickly you get the right product to them. This task challenges supply chain management, logistics, as well as application development and...

  • For Application Development & Delivery Professionals

    Report

    Report Retail Moves From Seasonal To Continuous Planning

    To Keep Pace With Changing Customer Expectations, Retailers Must Update Their Planning Strategies
    October 13, 2016 | George Lawrie

    Traditional periodic or seasonal retail planning is under pressure in a world of agile trade, where more physical assets are shared and where third-party logistics or fourth-party logistics...

  • For Application Development & Delivery Professionals

    Report

    Report Applying Advanced Analytics To Your Supply Chain

    Take Advantage Of The Data, Analytics, And Internet Of Things Revolution To Enhance Processes And Delight Customers
    October 12, 2016 | Phoenix Zhang, Rowan Curran

    Overstock, understock, late shipments, broken equipment, poor-quality goods — the problems of supply chain managers are nearly endless, and they have severe business impact. In a world of...

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