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  • For eBusiness & Channel Strategy Professionals

    Report

    Report TechRadar™: Digital Store Operations Technology, Q3 2016

    August 25, 2016 | Lily Varon, Adam Silverman

    eBusiness pros are already reaping value from technologies that improve store operations — unlike customer-experience-focused digital store technologies that are largely still early stage. To help...

  • For Application Development & Delivery Professionals

    Report

    Report Multi-Echelon Inventory Optimization Can Cure Your Complex Inventory Problems

    July 20, 2016 | Phoenix Zhang

    Inventory optimization is the most complex problem in supply chain management; most firms struggle with dramatic swings between overstock and understock. For these companies, setting inventory...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Multi-Echelon Inventory Optimization Applications

    July 19, 2016 | Phoenix Zhang

    Companies across all industries struggle to manage inventories. Multi-echelon inventory optimization (MEIO) applications can effectively improve customer service levels while reducing inventory...

  • For Application Development & Delivery Professionals

    Report

    Report The Path To A New Supply Chain Management Software

    May 10, 2016 | Phoenix Zhang

    As your customers' expectations increase, you must improve the capabilities of your supply chain. Forrester speaks to far too many buyers who are cobbling together outdated technologies and Excel...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Retail And CPG Collaboration Platforms

    Collaborate On Insight And Actions For Joint Success
    May 5, 2016 | George Lawrie

    Retailers and consumer brands spend heavily on business-to-business (B2B) messaging to coordinate their efforts to serve markets. But their messaging is often too slow and error-prone to compete...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Revive Retail With Demand Management, Sales And Operations Planning

    Reduce The Barriers To Great Customer Experience With Synchronized Operations
    April 22, 2016 | George Lawrie

    Today's retailers carry a more complex range of merchandise. They serve customers through multiple channels, and their suppliers offer more promotions and merchandise, raising the stakes on...

  • For Application Development & Delivery Professionals

    Report

    Report Tool Up For Digital Store Operations

    Applications Best Practices For Integrating Store Operations Into Your Strategy
    July 13, 2015 | George Lawrie

    The death of the physical store is a popular, but not completely accurate, story in headlines today. Even as physical stores face pressures from digital channels and competition, the in-store...

  • For Application Development & Delivery Professionals

    Report

    Report Case Study: One Stop Delivers Great Value Locally With Assortment Localization

    April 3, 2015 | George Lawrie

    This brief provides application development and delivery (AD&D) leaders with a case study showing how the fast-growing retailer One Stop has harnessed the power of category optimization to localize...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Logistics Applications, Q1 2015

    Logistics Applications Deliver Merchandise Availability And Lead-Time Transparency For Compelling Customer Experience
    February 20, 2015 | George Lawrie

    In the age of the customer, merchandise availability and lead time are critical differentiating elements of the customer experience. Existing and new technologies provide both the threat and...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Drive Faster Retail Performance With SAP'S CAR

    How To Benefit From SAP's Customer Activity Repository
    October 20, 2014 | George Lawrie

    Application development and delivery (AD&D) professionals in retail face a barrage of urgent demands from line of business colleagues to equip them with actionable insight about inventory...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Prioritizing Online Access To In-Store Inventory

    Retailers Stand To Gain From Online Visibility Into In-Store Inventory And Buy Online/Pick Up In-Store Capabilities
    July 22, 2014 | Brendan Witcher

    Multichannel retailers have made unprecedented investments in enabling omnichannel services. Giving customers the ability to view, reserve, and buy in-store inventory through the online channel for...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Why Every Online Retailer Should "Ship-From-Store"

    Revenue, Customer Experience, And Margin Gains Await Retailers That Have The Vision To Seize This Strategic Opportunity
    May 1, 2014 | Peter Sheldon, Adam Silverman

    Amazon is intensifying the online battle across many fronts, including the construction of new distribution centers designed to get orders to the customer as quickly and cheaply as possible....

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Retail Planning Solutions, Q2 2014

    The 10 Providers That Matter Most And How They Stack Up
    April 8, 2014 | George Lawrie

    Retailers' profitability has always depended on the ability to turn inventory fast, since inventory is the principal asset on their balance sheets. Nothing influences inventory turn as much as...

  • For Application Development & Delivery Professionals

    Report

    Report Retool Your Retail Applications To Thrive On Digital Disruption

    Use Advanced Merchandising And Planning To Steer A New Course
    September 5, 2013 | George Lawrie

    Application development and delivery (AD&D) professionals in retail must contend with established categories of packaged apps for store operations, eCommerce, supply chain, and loyalty. But most...

  • For CIO Professionals

    Report

    Report IT In The Indian Retail Industry

    September 1, 2009 | Dane Anderson

    This report provides an assessment of the IT opportunities in the Indian retail industry in 2009 and beyond for vendor strategists. This report examines eight key segments in the retail sector:...

  • For CIO Professionals

    Report

    Report Retail CIOs: Prepare For Retail 2020

    Well-Conceived Options For Game-Changing Technologies Will Catapult Your Perceived Value
    August 10, 2009 | George Lawrie

    Retail in Europe and North America is in the eye of a storm. Battered first by the fragmentation of traditional mass markets, then by the challenge of cross-channel interaction, and finally by a...

  • For Application Development & Delivery Professionals

    Report

    Report Filling The Store Labor Productivity Gap

    How Can Retailers Deploy Technologies That Boost Store Labor Productivity?
    April 23, 2009 | George Lawrie

    Labor costs run at between 10% and 13.5% of retailers' revenues, but store labor workload is soaring to accommodate more product introductions and promotions. At the same time, store associates...

  • For CIO Professionals

    Report

    Report Retail Technology Investment Priorities

    Which Technologies Should CIOs Drive To Generate Quick Returns For Shareholders?
    April 1, 2009 | George Lawrie

    With the global economy amid financial meltdown, retail CIOs face complex IT choices. Should they continue process improvement initiatives, upgrade their best-of-breed portfolio, or implement a...

  • For Application Development & Delivery Professionals

    Report

    Report Use Master Scheduling To Drive Service Levels

    How Consumer Goods Value Chains Can Retain Customers Through A Recession
    January 28, 2009 | George Lawrie

    Empty shelves are a significant threat to brands and retailers as the economy sinks into a recession, and consumers may be tempted to buy cheaper merchandise or shop elsewhere. Yet, service levels...

  • For Application Development & Delivery Professionals

    Report

    Report Case Study: C&S Wholesale Adopts Collaborative Demand Forecasting

    January 21, 2009 | George Lawrie

    C&S Wholesale Grocers, the second-largest food wholesaler in North America, faced serious problems in servicing supermarket demand in more than 2 million item location combinations. Drowning in a...

  • For Application Development & Delivery Professionals

    Report

    Report The Franchise Network Apps Portfolio

    Which Apps Should Be Standardized In A Retail Franchise?
    December 17, 2008 | George Lawrie

    Retailers that face recession in home markets and lack cash to expand look to franchising as a source of growth. To ensure brand consistency, they need to provide some apps support to franchisees,...

  • For Application Development & Delivery Professionals

    Report

    Report Retail Foundation Data

    How To Maintain And Exploit Quality Merchandise And Location Data
    October 31, 2008 | George Lawrie

    Given the vastly expanded choice and market transparency, retailers are becoming increasingly dependent on merchandise data to add value to their unique selling proposition. Retailers need to hone...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The State Of Retailing Online 2008: Merchandising And Web Optimization Report

    August 15, 2008 | Sucharita Mulpuru

    This report summarizes the merchandising and Web optimization findings from the 11th annual fielding of "The State of Retailing Online," a Shop.org study conducted by Forrester Research. In this...

  • For CIO Professionals

    Report

    Report Mobile Application Evaluations And Pilots By Industry

    July 9, 2008 | Ellen Daley

    An industry comparison of eight types of mobile applications currently being evaluated or piloted by firms. See what's hot and what's not, and which industries may be poised to take the lead in...

  • For Application Development & Delivery Professionals

    Report

    Report Retail Multichannel IT Road Map

    How Can Retail IT Support Multichannel Trading Without Ripping And Replacing Everything?
    July 7, 2008 | George Lawrie

    While many retailers still trade via isolated channels, sometimes even referring to the online channel as "store 999," consumers demand a complete shopping experience across channels that includes...