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• For Security & Risk Professionals

  Report

  Report Security Strength And Ease Benchmark: US Online Retailers 2017

  Continuous Improvement: The Identity And Access Management Playbook

  June 15, 2017 | Andras Cser, Alexander Spiliotes

  According to Forrester Data Online Retail Forecast, 2016 to 2021 (US), online retail sales have grown 15% year-over-year since 2015. As retailers expand their digital offerings and work to attract...

• For Security & Risk Professionals

  Report

  Report A Secure Blockchain Will Transform Security And Risk Management

  Secure Payments, Cryptocurrencies, Anti-Money Laundering, Identity Verification Demand New, Distributed, And Tamper-Evident Transaction Databases

  June 9, 2017 | Andras Cser, Martha Bennett

  Secure blockchains will become the foundation for verifiable transactions — both business and operational — running the gamut from payments, financial transfers, and shipment tracking to identity...

• For Security & Risk Professionals

  Report

  Report The Top Security Technology Trends To Watch, 2017

  Tools And Technology: The S&R Practice Playbook

  April 26, 2017 | Merritt Maxim, Jeff Pollard

  Each year, analysts from across Forrester's security and risk (S&R) research team draw insight from hundreds of client questions, vendor briefings, and consultations; the 40-plus research projects...

• For Security & Risk Professionals

  Report

  Report TechRadar™: Biometric Authentication, Q1 2017

  Adoption Of User- And Mobile-Friendly Biometrics Will Kill The Password

  March 14, 2017 | Andras Cser, Alexander Spiliotes

  As users increasingly demand frictionless authentication everywhere, biometrics solutions have garnered significant attention for both authentication and fraud prevention — especially on mobile and...

• For Security & Risk Professionals

  Report

  Report Mobile Application Authentication Trends And Best Practices

  The Right Authentication Method Can Make Or Break A Great Digital Experience

  March 2, 2017 | Andras Cser, Michael Facemire

  Authenticating users in native mobile applications is a key challenge for today's security and risk (S&R) professionals. They must ensure that the user experience is seamless and that the app...

• For Security & Risk Professionals

  Report

  Report TechRadar™: Internet Of Things Security, Q1 2017

  A Mix Of New And Existing Technologies Help Secure IoT Deployments

  January 19, 2017 | Merritt Maxim

  This TechRadar™ defines the use cases, business value, and outlook for the 13 most relevant and important technologies for delivering internet of things (IoT) security. This includes core...

• For Security & Risk Professionals

  Report

  Report Forrester's Risk-Driven Identity And Access Management Process Framework

  Process: The Identity And Access Management Playbook

  January 6, 2017 | Andras Cser

  Identity and access management (IAM) processes have always been convoluted. They affect many people (both customers and employees), systems, and teams, and this complexity makes it difficult to...

• For Security & Risk Professionals

  Report

  Report Forrester's Customer IAM Security Maturity Assessment Model

  December 12, 2016 | Andras Cser, Merritt Maxim

  Customer identity and access management (CIAM) is a high-priority imperative in the age of the customer (AoC). If your customers can't register or log into your website, mobile app, or phone...

• For Security & Risk Professionals

  Report

  Report Vendor Landscape: Behavioral Biometrics

  Security Pros Can Reduce Fraud Without Damaging Customers' Digital Experience

  October 4, 2016 | Andras Cser, Merritt Maxim

  Behavioral biometrics continuously monitors user behavior, such as typing speed, mouse movements, and touchscreen interactions, to build a baseline profile from which security and risk...

• For Security & Risk Professionals

  Report

  Report Evolve Your IAM Strategy For Your Digital Business

  Executive Overview: The Identity And Access Management Playbook

  September 30, 2016 | Andras Cser, Merritt Maxim

  New partnership and customer engagement models have extended the identity boundary of today's digital businesses: Security pros must manage identities and access across a variety of populations...

• For CIO Professionals

  Report

  Report Don't Get Confused By The Blockchain Hype In Banking

  The Reality Of Blockchain In Banking And Banking Platform Vendors' Views On Blockchain Don't Always Align

  June 16, 2016 | Martha Bennett, Jost Hoppermann

  Blockchain technology promises to give rise to new opportunities and exciting business models as well as revolutionize a number of the most expensive and complex systems and processes in banking....

• For Security & Risk Professionals

  Report

  Report Brief: Five Pitfalls To Avoid For A Pain-Free Two-Factor Authentication Deployment

  Communication, Training, And Documentation Are Essential For Success

  May 23, 2016 | Merritt Maxim, Andras Cser

  In this brief, we examine five pitfalls that security pros should take care to avoid when deploying a two-factor authentication solution. For each pitfall, we provide security pros with actionable...

• For CIO Professionals

  Report

  Report Q&A: Forrester's Top Five Questions About Blockchain

  Most Of What You Wanted To Know About Blockchain But Were Afraid To Ask

  April 20, 2016 | Martha Bennett

  "Blockchain" continues to generate plenty of headlines in both the specialist and mainstream press. If these — and vendor publicity materials — were anything to go by, we're on the cusp of...

• For eBusiness & Channel Strategy Professionals

  Report

  Report Disruption Is Brewing In Digital Investment, Security, And Identity

  The 2016 FinTech Finals Showcased The Next Frontier Of Disruption

  April 14, 2016 | Zhi Ying Ng

  Financial technology (fintech) is booming: In 2015, a record $4.5 billion poured into fintech startups in Asia Pacific (AP). These disruptors have caught the attention of savvy eBusiness executives...

• For Security & Risk Professionals

  Report

  Report TechRadar™: Mobile Security, Q1 2016

  Tools And Technology: The Mobile Security Playbook

  March 28, 2016 | Chris Sherman

  Security and risk (S&R) professionals face an ever-expanding number of ways to approach enterprise mobile security; the current and emerging plethora of technologies span the stack from the network...

• For Security & Risk Professionals

  Report

  Report Brief: Don't Ignore FIDO

  Forrester's SWOT Analysis Of FIDO Reveals That Industrywide Adoption Is Likely

  March 11, 2016 | Andras Cser, Merritt Maxim

  Fast IDentity Online (FIDO) Alliance develops and promotes technical specifications for user authentication with the aim of ending reliance on passwords for everyday login. These specifications...

• For Security & Risk Professionals

  Report

  Report Brief: Top 10 Fraud Management Trends S&R Pros Should Watch In 2016

  Biometric Authentication Is Set To Take Off

  January 4, 2016 | Andras Cser

  Each year, analysts from across Forrester's security and risk (S&R) research team draw insight from hundreds of client questions, consultations, and vendor briefings; research projects; and...

• For Security & Risk Professionals

  Report

  Report Improve Customer Account Security Without Compromising Experience

  Password Policies, Notifications, And Attribute Immutability Are Key For Online Account Security

  October 1, 2015 | Andras Cser, Merritt Maxim

  When customers fall victim to online account hijacking, it can be both upsetting and confusing. It can also cause them lasting damage financially and personally. Unfortunately, most digital...

• For Security & Risk Professionals

  Report

  Report Vendor Landscape: Identity Verification Solutions

  Identity Verification Stops Customer Identity Theft And Fraud Without Affecting The Customer Experience Across Channels

  September 22, 2015 | Andras Cser, Merritt Maxim

  Because customers are spending more and more time online and engaging with you using digital channels, it's becoming much easier for criminals to commit fraud and identity theft. As your firm seeks...

• For Security & Risk Professionals

  Report

  Report How To Get Away With Murder: Authentication Technologies That Will Help You Kill Passwords

  S&R Pros Can Coexist With Customer And Employee Passwords Today While Plotting Their Demise In The Next 36 Months

  September 14, 2015 | Andras Cser, Merritt Maxim

  As computing processing power continues to increase dramatically, it will soon become possible to break even the most complex passwords, making every firm on the planet vulnerable to devastating...

• For Security & Risk Professionals

  Report

  Report Benchmark Your Employee Password Policies And Practices

  The Good, The Bad, And The Ugly: S&R Pros Have No Choice But To Coexist With Passwords While Assessing Alternatives

  September 9, 2015 | Merritt Maxim, Jennie Duong

  Both employees and security and risk (S&R) professionals lament password problems, but for all their issues and rumored demise, passwords remain the most common form of user authentication for apps...

• For Security & Risk Professionals

  Report

  Report Market Overview: Voice Biometrics

  March 30, 2015 | Andras Cser, Heidi Shey

  While most security and risk (S&R) pros have gone to great lengths to secure their enterprise's online channels such as web, mobile web, and mobile apps, they have failed to protect customers who...

• For Security & Risk Professionals

  Report

  Report Predictions 2015: Identity Management, Fraud Management, And Cybersecurity Converge

  Convergence Will Help S&R Pros Fight Cybercrime And Privacy Abuse Without Affecting Customer Experience And Business Agility

  November 12, 2014 | Andras Cser

  As firms exploit digital technologies both to create new sources of value for customers and to increase their operational agility, identity and access management (IAM) requires far more than just...

• For Security & Risk Professionals

  Report

  Report Brief: Washington Is Finally Jumping On The Government ID Bandwagon

  Governmentwide Single Sign-On Would Usher In A Customer Experience Revolution

  October 27, 2014 | Andras Cser, Rick Parrish

  Although identity federation and trusted identity providers (IdPs) such as Experian, ID.me, PayPal, and Verizon Universal Identity Services (UIS) have been around for a long time, they have yet to...

• For Application Development & Delivery Professionals

  Report

  Report How To Turn The USA EMV Retail Deadline Into Customer Advantage

  September 25, 2014 | George Lawrie

  In October 2015, responsibility for credit cardholder present fraud will shift from the issuer to retailers that have failed to implement chip and pin protection. Retailers with 75% of more of...