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• For Security & Risk Professionals

  Report

  Report TechRadar™: Biometric Authentication, Q1 2017

  Adoption Of User- And Mobile-Friendly Biometrics Will Kill The Password

  March 14, 2017 | Andras Cser, Alexander Spiliotes

  As users increasingly demand frictionless authentication everywhere, biometrics solutions have garnered significant attention for both authentication and fraud prevention — especially on mobile and...

• For Customer Experience Professionals

  Report

  Report Digital Customer Experience Trends, 2017

  Landscape: The Digital Customer Experience Improvement Playbook

  February 7, 2017 | Allegra Burnette, Tony Costa

  In 2016's edition of this report about digital customer experience (CX) trends, Forrester identified the rise of conversational interfaces and concierge services. In this year's report, we examine...

• For Security & Risk Professionals

  Report

  Report Top Trends Shaping IAM In 2017

  Landscape: The Identity And Access Management Playbook

  November 21, 2016 | Merritt Maxim, Andras Cser

  For today's digital businesses, identity and access management (IAM) involves far more than just provisioning and enforcing employee access to corporate resources. S&R pros must now govern access...

• For Security & Risk Professionals

  Report

  Report Vendor Landscape: Behavioral Biometrics

  Security Pros Can Reduce Fraud Without Damaging Customers' Digital Experience

  October 4, 2016 | Andras Cser, Merritt Maxim

  Behavioral biometrics continuously monitors user behavior, such as typing speed, mouse movements, and touchscreen interactions, to build a baseline profile from which security and risk...

• For Security & Risk Professionals

  Report

  Report Brief: Top 10 Fraud Management Trends S&R Pros Should Watch In 2016

  Biometric Authentication Is Set To Take Off

  January 4, 2016 | Andras Cser

  Each year, analysts from across Forrester's security and risk (S&R) research team draw insight from hundreds of client questions, consultations, and vendor briefings; research projects; and...

• For Security & Risk Professionals

  Report

  Report Market Overview: Voice Biometrics

  March 30, 2015 | Andras Cser, Heidi Shey

  While most security and risk (S&R) pros have gone to great lengths to secure their enterprise's online channels such as web, mobile web, and mobile apps, they have failed to protect customers who...

• For eBusiness & Channel Strategy Professionals

  Report

  Report Brief: Disrupting Payments — Commerce Innovators Signal What Is To Come

  Key Themes From Finovate Fall And Money20/20 Center Around Redefining Digital Identity And Delivering Enhanced Commerce Value

  December 19, 2014 | Denee Carrington

  Digital and mobile technology is evolving rapidly and transforming the way consumers and businesses interact. Investors are actively targeting the payments space as hundreds of well-funded...

• For eBusiness & Channel Strategy Professionals

  Report

  Report Predictions 2015: The Quest For Security Will Dominate The Payments Marketplace In The US

  November 17, 2014 | Denee Carrington

  The US consumer payments ecosystem has been slow to shift to digital payments. Millions of consumers and many large businesses have experienced the ramifications of this lag in the form of payment...

• For Security & Risk Professionals

  Report

  Report Predictions 2015: Identity Management, Fraud Management, And Cybersecurity Converge

  Convergence Will Help S&R Pros Fight Cybercrime And Privacy Abuse Without Affecting Customer Experience And Business Agility

  November 12, 2014 | Andras Cser

  As firms exploit digital technologies both to create new sources of value for customers and to increase their operational agility, identity and access management (IAM) requires far more than just...

• For Security & Risk Professionals

  Report

  Report Brief: Apple Pay Signals A Fundamental Shift In Secure Payments Technologies

  September 22, 2014 | Andras Cser, Denee Carrington

  During the past year, customers, US customers in particular, were rocked by revelations that hackers had stolen their credit and debit card numbers from trusted and respected retailers such as...

• For Security & Risk Professionals

  Report

  Report Quick Take: Apple Positioned For Key Role In Secure Payment Processing, Fraud Prevention

  Touch ID, NFC, And iTunes Are Key Ingredients For A Payment Ecosystem Offering Superior Client-Side Fraud Management

  June 5, 2014 | Andras Cser

  On Monday, June 2, 2014, at their Worldwide Developer Conference, among a number of other things, Apple announced that it has opened up its fingerprint reader, Touch ID, to third-party...

• For Security & Risk Professionals

  Report

  Report Market Overview: Employee And Customer Authentication Solutions In 2013, Part 2 Of 2

  Three Generations Of Vendor Solutions Tackle Various Challenges

  February 24, 2014 | Eve Maler, Andras Cser

  Part 1 of this report captured what you need to know about the seven important trends in the frothy authentication market, which spans three generations of technology. Part 2 dives into the...

• For Security & Risk Professionals

  Report

  Report Market Overview: Employee And Customer Authentication Solutions In 2013, Part 1 Of 2

  Seven Major Trends Every Security Pro Needs To Understand, Including Attempts To "Kill The Password"

  December 30, 2013 | Eve Maler, Andras Cser

  It's a critical time in user authentication — and a confusing one. Passwords and traditional out-of-wallet questions are go-to security measures, but are weakening by the day. At the same...

• For Security & Risk Professionals

  Report

  Report Quick Take: Apple's iPhone 5S: The "S" Is For Security

  Biometrics Is Reborn On The Mobile Phone

  September 11, 2013 | Andras Cser, Eve Maler

  Biometrics has always held tremendous promise for better security, but it's never quite gained a solid foothold due to privacy concerns, cost of implementation, and availability of other substitute...

• For Security & Risk Professionals

  Report

  Report Inquiry Spotlight: Consumer-Facing Identity, Q4 2012 To Q1 2013

  March 22, 2013 | Andras Cser, Eve Maler

  The challenges of consumer-facing identity management, access management, and authentication differ in ways subtle and dramatic from those of the employee-facing variety. In fact, several vendors...

• For Security & Risk Professionals

  Report

  Report TechRadar™ For Security Pros: Strong Authentication, Q1 2012

  Traditional Methods Start To Sag, While Mobile-Fueled Methods Surge

  February 3, 2012 | Eve Maler, Andras Cser

  The strong authentication landscape has undergone tremendous churn in recent years as new mobile-fueled technologies have come online and as RSA, the premier vendor of hardware one-time password...

• For Security & Risk Professionals

  Report

  Report A US National ID Begins To Take Root

  WHTI, EDL, And REAL ID

  July 21, 2008 | Geoffrey Turner

  In the aftermath of the Al Qaeda attacks on 9/11, the US government realized that the lack of effective identity credentials for use in domestic air travel was a contributing factor in the attacks'...

• For Security & Risk Professionals

  Report

  Report Market Overview: Strong Authentication For Enterprises In 2008

  Securing The Doors To Your IT Environment

  July 16, 2008 | Bill Nagel

  Security professionals have long known that passwords are no longer sufficient to act as the sole means of gatekeeping access to enterprise network and data resources. Increasingly, they're putting...

• For Security & Risk Professionals

  Report

  Report Biometrics: State Of The Art And Future Implications

  May 12, 2008 | Geoffrey Turner

  Biometrics has matured to the point where several technologies have been internationally standardized and incorporated into major international and national identity verification implementations...

• For Security & Risk Professionals

  Report

  Report Biometrics: Beginning To Fulfill Its Promise

  February 26, 2008 | Geoffrey Turner, Bill Nagel

  Public uncertainty about biometrics' impact on privacy and civil liberties has long kept the technology from realizing its full potential. However, these concerns have stemmed primarily from an...

• For Security & Risk Professionals

  Report

  Report What CISOs Can Learn From The US Government's E-Passport And HSPD-12 Initiatives

  February 6, 2007 | Geoffrey Turner

  As part of a United Nations standardization effort, the US and 14 other countries have begun issuing e-passports, which add contactless integrated circuit chips (ICs) containing biometric data on...