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The Governance, Risk, And Compliance Playbook For 2017

Maximize Business Performance With A World-Class GRC Program

Governance, risk, and compliance (GRC) programs are essential for protecting business value and maximizing business performance. However, too many organizations lack well-defined GRC programs or...

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  • For CIO Professionals

    Report

    Report Predictions 2018: Be Ready To Face The Realities Behind The Blockchain Hype

    The Visionaries Will Persevere, While Those Hoping For Quick Fixes Will Give Up

    Blockchain technology may not possess the miraculous capabilities that press articles and those with software, books, or other agendas to sell have ascribed to it. But the potential is undeniable:...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: eCommerce And Retail Fraud Management Solutions, Q3 2017

    A Focus On Accepting Orders And Business Growth Transforms The Market
    October 6, 2017 | Andras Cser

    As security, risk, and fraud management professionals strive to secure every digital touchpoint of the customer journey, they've discovered that it's imperative to update eCommerce and retail fraud...

  • For Security & Risk Professionals

    Report

    Report Four Scenarios To Build The Business Case For Enterprise Fraud Management

    Determine The Best Scenario To Reduce Fraud Losses And Increase ROI At Your Firm
    September 5, 2017 | Andras Cser

    The business case for enterprise fraud management (EFM) depends on reducing fraud loss across multiple transaction types (typically payments). We looked at fraud loss, investigation labor, as well...

  • For B2C Marketing Professionals

    Report

    Report Forrester Data Report: Ad Fraud And Viewability Forecast, 2016 To 2021 (US)

    ForecastView Document
    March 30, 2017 | Brandon Verblow

    Ad fraud and non-viewable ads are problems for the digital ad industry, resulting in wasted time, effort, and money. This forecast report quantifies these problems and shows how we expect them to...

  • For B2C Marketing Professionals

    Report

    Report Forrester Data: Ad Fraud And Viewability Forecast, 2016 To 2021 (US)

    ForecastView Spreadsheet
    March 30, 2017 | Brandon Verblow

    Ad fraud and non-viewable ads are problems for the digital ad industry, resulting in wasted time, effort, and money. This forecast and the accompanying report aim to quantify these problems in...

  • For B2C Marketing Professionals

    Report

    Report Poor Quality Ads Cost US Marketers $7.4 Billion In 2016

    Opt For Quality, And Stem The Tide Of Loss
    March 30, 2017 | Susan Bidel

    US-based B2C marketing professionals spend tens of billions of dollars buying digital advertising inventory to reach and message their customers and prospects each year. But the supply chain is...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Anti-Money-Laundering Solutions, 2017

    Digital Innovation And Stricter Regulations Reinvigorate The AML Market
    March 29, 2017 | Andras Cser, Nick Hayes

    Due to recent global terrorist attacks; corporate corruption; and worsening illicit markets such as drugs, guns, and human trafficking; governments realize the importance of countering criminal and...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Mobile Fraud Management Solutions

    Enterprise Fraud Management Solutions Now Support Mobile-Specific Data Collection And Risk Scoring Models
    June 2, 2016 | Andras Cser

    As more and more commerce has shifted to mobile and mobile payment options have proliferated, fraudsters and other cybercriminals are also turning their attention to mobile. This report outlines...

  • For Security & Risk Professionals

    Report

    Report Four Ways Cybercriminals Exploit Social Media

    The Weaponization Of Social Media, And How You Can Fight Back
    May 16, 2016 | Nick Hayes

    Sophisticated social engineering, efficient data reconnaissance, software exploits, targeted spearphishing, account takeovers, spam — this is just a small sample of how cybercriminals and other...

  • For CIO Professionals

    Report

    Report The Top Technologies For Your Business Technology Agenda, 2016

    The Top Business Technologies To Win, Serve, And Retain Customers Along Every Step Of Their Journeys
    May 10, 2016 | Ted Schadler

    Customer-obsessed firms are customer-led and insights-driven. They move fast rather than perfectly, and they are connected to serve increasingly powerful customers. CIOs wield a critical asset: the...

  • For Security & Risk Professionals

    Report

    Report Q&A: Tackling Mobile Fraud Management

    A New Generation Of Fraud Management Tools Improves Risk Scoring
    March 22, 2016 | Andras Cser

    Consumers' adoption of mobile devices and firms' increased focus on delivering pleasing customer experiences on these devices mean that mobile wallets, eCommerce apps, and banking apps are...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Enterprise Fraud Management, Q1 2016

    The Seven Providers That Matter Most And How They Stack Up
    January 27, 2016 | Andras Cser

    In Forrester's 15-criteria evaluation of enterprise fraud management vendors, we identified the seven most significant providers in the category — Accertify, ACI, BAE Systems, Feedzai, Fair Isaac...

  • For Security & Risk Professionals

    Report

    Report Brief: Top 10 Fraud Management Trends S&R Pros Should Watch In 2016

    Biometric Authentication Is Set To Take Off
    January 4, 2016 | Andras Cser

    Each year, analysts from across Forrester's security and risk (S&R) research team draw insight from hundreds of client questions, consultations, and vendor briefings; research projects; and...

  • For Security & Risk Professionals

    Report

    Report Brief: Protect Employees And Customers From Malvertising

    December 2, 2015 | Kelley Mak

    Malvertising is one of the security threats creating the latest buzz. Using the mechanics of the advertising ecosystem to their advantage, attackers are serving malware to users through web...

  • For Security & Risk Professionals

    Report

    Report Lessons Learned From The World's Biggest Customer Data Breaches And Privacy Incidents, 2015

    Breaking news of a massive customer breach dominates headlines for days. However, months and even years later, affected customers still struggle with the aftermath and firms are still absorbing the...

  • For B2C Marketing Professionals

    Report

    Report Brief: Digital Video Ad Fraud Robs Marketers And Publishers Alike

    No One Is Immune; Everyone Needs To Take Action
    October 9, 2015 | Susan Bidel

    Marketers and publishers alike take a loss when fraudsters successfully target the most valuable ad inventory: video. Brand marketers, who wield the largest budgets and pay the highest CPM rates,...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Identity Verification Solutions

    Identity Verification Stops Customer Identity Theft And Fraud Without Affecting The Customer Experience Across Channels
    September 22, 2015 | Andras Cser, Merritt Maxim

    Because customers are spending more and more time online and engaging with you using digital channels, it's becoming much easier for criminals to commit fraud and identity theft. As your firm seeks...

  • For Security & Risk Professionals

    Report

    Report Quick Take: Fifteen Lessons For Security & Risk Pros From The IRS Get Transcript Breach

    Cybercriminals Are Using Customer Intelligence To Commit High-Value Fraud
    May 28, 2015 | Merritt Maxim, Rick Holland, John Kindervag

    On May 27, the US Internal Revenue Service (IRS) disclosed that cybercriminals had gained access to the tax returns of approximately 104,000 individuals. This breach is notable because it...

  • For B2C Marketing Professionals

    Report

    Report Fraud And Fat Fingers Distort The Mobile Advertising Landscape

    Publishers And Marketers Must Act Now To Stop Fraud's Spread To Mobile Ad Inventory
    May 4, 2015 | Susan Bidel

    Consumers are rapidly shifting their digital interactions to mobile devices, pushing publishers and marketers to deliver content and advertising across multiple screens. But defining a meaningful...

  • For Security & Risk Professionals

    Report

    Report Stop Billions In Fraud Losses With Machine Learning

    Machine Learning Is The Only Way To Keep Up With Resourceful Fraudsters Committing Cross-Channel Fraud
    April 6, 2015 | Andras Cser

    Security and risk (S&R) professionals specializing in fraud find it increasingly difficult to develop new behavioral patterns and models to detect the telltale signs of cybercriminal activity...

  • For Security & Risk Professionals

    Report

    Report Best Practices: Effective Enterprise Fraud Management

    Use Machine Learning And Big Data For Cross-Channel Fraud Management
    March 31, 2015 | Andras Cser

    Security and risk (S&R) professionals working on enterprise fraud management (EFM) can no longer treat fraud as one more cost of doing business. Fraudsters have gotten smarter and sneakier, and...

  • For Security & Risk Professionals

    Report

    Report Market Overview: Voice Biometrics

    March 30, 2015 | Andras Cser, Heidi Shey

    While most security and risk (S&R) pros have gone to great lengths to secure their enterprise's online channels such as web, mobile web, and mobile apps, they have failed to protect customers who...

  • For Security & Risk Professionals

    Report

    Report Predictions 2015: Identity Management, Fraud Management, And Cybersecurity Converge

    Convergence Will Help S&R Pros Fight Cybercrime And Privacy Abuse Without Affecting Customer Experience And Business Agility
    November 12, 2014 | Andras Cser

    As firms exploit digital technologies both to create new sources of value for customers and to increase their operational agility, identity and access management (IAM) requires far more than just...

  • For Marketing Leadership Professionals

    Report

    Report Ad Fraud: Tackle Digital Ads' Dirty Little Secret And Make Money In The Process

    Publishers That Deliver Transparent And Fraud-Free Ad Inventory Environments See Greater Advertisers' Investments
    November 11, 2014 | Susan Bidel

    Even the Interactive Advertising Bureau (IAB) admits there is a significant level of fraud in the digital advertising ecosystem. It exists in display, mobile, and video. Brand marketers, who...

  • For Enterprise Architecture Professionals

    Report

    Report Choosing Between Specialist Solutions And Dynamic Case Management Platforms

    Eleven Criteria Sort Through A Challenging Decision
    November 6, 2014 | Craig Le Clair

    Case management deployment options confuse enterprise architects that struggle to compare the value of a "fit to purpose" solution versus a dynamic case management (DCM) platform capability. We...