Search Results

• For CIO Professionals

  Report

  Report Tackle Five Key Areas Of Risk For Successful AI Projects

  Create Clear Road Maps To Avoid Getting Burned

  June 7, 2017 | Craig Le Clair

  Mobile and social are still core enablers in the age of the customer, but the focus has shifted to the potential of artificial intelligence (AI) and automation to build next-generation customer...

• For Security & Risk Professionals

  Report

  Report The Top Security Technology Trends To Watch, 2017

  Tools And Technology: The S&R Practice Playbook

  April 26, 2017 | Merritt Maxim, Jeff Pollard

  Each year, analysts from across Forrester's security and risk (S&R) research team draw insight from hundreds of client questions, vendor briefings, and consultations; the 40-plus research projects...

• For B2C Marketing Professionals

  Report

  Report Social Crisis Management: Get Back To Basics

  April 19, 2017 | Jessica Liu

  With consumers more polarized than ever and increasingly showing their own values in the way they spend their money, brands worry about making missteps on social media and falling out of favor....

• For eBusiness & Channel Strategy Professionals

  Report

  Report Disruptive Fintech Is Dead — Long Live Collaborative Fintech!

  Takeaways From Global Fintech Hackcelerator And FinovateAsia 2016

  January 23, 2017 | Zhi Ying Ng

  Digital financial innovation shows no signs of abating, with a series of financial technology (fintech) startups placing Hong Kong and Singapore firmly on the innovation map. As FinovateAsia 2016...

• For Security & Risk Professionals

  Report

  Report Develop Your Information Security Management System

  Processes: The S&R Practice Playbook

  January 19, 2017 | Laura Koetzle, Renee Murphy

  The chief information security officer's (CISO) role is fraught with many challenges, including more sophisticated adversaries, a larger attack surface, increasing regulation, and customer demands....

• For Application Development & Delivery Professionals

  Report

  Report Breakout Vendors: Domain-Specific Insights Service Providers

  From CX To Risk Mitigation To Supply Chain: Context Matters

  January 10, 2017 | Jennifer Belissent, Ph.D., Elizabeth Cullen

  Despite the growing interest in all things data and analytics, many firms struggle to benefit from the insights revolution. Frustrated by the challenges of providing functional teams across the...

• For Infrastructure & Operations Professionals

  Report

  Report Business Technology Resiliency Matters More Than Ever

  A Multidimensional Approach Can Achieve Dependability When You Need It Most

  January 10, 2017 | Naveen Chhabra, Stephanie Balaouras

  Businesses are suffering increasing downtime due to technology failure or hacking events that are damaging their precious brands. Technology makes you competitive and improves the customer...

• For Security & Risk Professionals

  Report

  Report Forrester's Risk-Driven Identity And Access Management Process Framework

  Process: The Identity And Access Management Playbook

  January 6, 2017 | Andras Cser

  Identity and access management (IAM) processes have always been convoluted. They affect many people (both customers and employees), systems, and teams, and this complexity makes it difficult to...

• For Security & Risk Professionals

  Report

  Report Understand The State Of Data Security And Privacy: 2016 To 2017

  Benchmarks: The Data Security And Privacy Playbook

  December 7, 2016 | Heidi Shey

  Throughout the year, Forrester analysts engage in hundreds of discussions about data security and privacy. This data-driven report outlines budgeting and spending, technology adoption plans, and...

• For Security & Risk Professionals

  Report

  Report Vendor Landscape: Software Composition Analysis

  Security, Legal, And App Dev Pros Find Common Value In Dependency Management

  October 21, 2016 | Amy DeMartine

  Software composition analysis (SCA) tools provide valuable data to security pros, legal pros, and app developers by identifying software vulnerabilities and exposing licenses for open source...

• For Security & Risk Professionals

  Report

  Report Six Frameworks To Manage Your Big Data Privacy Concerns And Risks

  Assess Your Data Practices And Protect Customer And Employee Privacy

  October 21, 2016 | Heidi Shey

  As companies store, process, and analyze vast amounts of data from email, social networks, sensors, IT systems, public data stores, and other sources, they need to be aware that much of it could be...

• For CIO Professionals

  Report

  Report Brief: Brexit Makes Customer-Focused Innovation Imperative

  While Uncertainty Continues, Focusing On Innovation Is Your Best Chance Of Success

  October 18, 2016 | Dan Bieler, Enza Iannopollo

  Now that a timeline has been set for Brexit, every business operating in the UK is sure to face market uncertainty and volatility for at least the next three years. In our conversations with CIOs...

• For Security & Risk Professionals

  Report

  Report The Forrester Wave™: Digital Risk Monitoring, Q3 2016

  The Nine Vendors That Matter Most And How They Stack Up

  September 28, 2016 | Nick Hayes

  In our 27-criteria evaluation of digital risk monitoring (DRM) solutions, we identified the nine most significant ones — BrandProtect, Crisp Thinking, Digital Shadows, DigitalStakeout, ListenLogic,...

• For Security & Risk Professionals

  Report

  Report Reconfigure Your Human Firewall

  Continuous Improvement: The S&R Practice Playbook

  September 22, 2016 | Martin Whitworth

  The human element is a critical aspect of any security program, yet awareness initiatives are sporadic, with minimal, uninspired investment. Thus, easily avoided human mistakes too often render...

• For Security & Risk Professionals

  Report

  Report Planning For Failure: How To Survive A Breach

  An Effective Incident Management Program Is Essential To Help You Stay In Business

  September 9, 2016 | John Kindervag, Josh Zelonis

  Cybercriminals are using more sophisticated and targeted attacks to steal everything from valuable intellectual property to the sensitive personal information of your customers, partners, and...

• For Application Development & Delivery Professionals

  Report

  Report Vendor Landscape: Supplier Risk And Performance Management

  Software And Services Providers That Can Protect Your Brand From Suppliers' Mistakes

  September 8, 2016 | Duncan Jones

  Enterprises struggle to manage the risk to their brands from suppliers' mistakes. Your customers expect you to choose suppliers that are efficient, safe, secure, ethical, and legal — and to have...

• For Security & Risk Professionals

  Report

  Report Brand Resilience: Addressing The Critical Risks

  How To Measure And Treat Risks To Your Reputation And Brand

  May 12, 2016 | Renee Murphy, Nick Hayes

  In recent years, risk professionals' struggles with reputational risk have come front and center, with countless major brands suffering disastrous impacts to their reputations. Executives typically...

• For Application Development & Delivery Professionals

  Report

  Report The Critical Role Of Policy In Enterprise Collaboration

  Processes: The Enterprise Collaboration Playbook

  March 4, 2016 | Craig Le Clair

  A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy,...

• For Security & Risk Professionals

  Report

  Report Build Digital Risk Insight

  Improve Brand Resilience By Monitoring And Analyzing Data Across Social, Mobile, And Web Channels

  February 27, 2016 | Nick Hayes

  While sales, marketing, and other business functions have advanced tools and techniques to make the most of data across digital channels (including social, mobile, and web), risk functions have no...

• For Security & Risk Professionals

  Report

  Report Define And Articulate The Role Of Risk Management

  Processes: The Governance, Risk, And Compliance Playbook

  February 22, 2016 | Christopher McClean

  As a risk professional, you are currently in a position to exert more influence on your organization and increase the value you and your team can offer. Don't take shortcuts when defining the...

• For Security & Risk Professionals

  Report

  Report The State Of Business Continuity 2015: People And Communication

  Part 3: Risk Pros Need To Prioritize The Human Aspects Of BC Preparedness

  January 29, 2016 | Stephanie Balaouras

  A resilient company can absorb the impact of any unexpected event without failing to deliver on its brand promise. In this report, the third in a series highlighting the current state of business...

• For Security & Risk Professionals

  Report

  Report TechRadar™: Risk Management, Q4 2015

  December 1, 2015 | Nick Hayes

  The technology landscape for risk management is deeper and broader than we can ever remember — and this surge in valuable solutions couldn't be timelier. Risk pros face rising demands from the...

• For Security & Risk Professionals

  Report

  Report Predictions 2016: Social Media Risk

  Why Risk Pros Will Work Harder To Mitigate Reputational Risk

  November 13, 2015 | Nick Hayes, Erna Alfred Liousas

  Social media is an important — and therefore risky — engagement channel for organizations. Companies looking to thrive in the age of the customer leverage social to strengthen their...

• For Security & Risk Professionals

  Report

  Report The State Of Business Continuity 2015: Planning, Maintenance, And Exercises

  Part 2: BC Plans Fail To Address Looming Cybersecurity And Third-Party Risks

  October 8, 2015 | Stephanie Balaouras

  A resilient company can absorb the impact of any unexpected event without failing to deliver on its brand promise. In this report, the second in a series highlighting the current state of business...

• For Security & Risk Professionals

  Report

  Report The State Of Business Continuity 2015: Mission, Priorities, Program Management, And Budgeting

  Part 1: Risk Pros Are Putting The Business Back Into Business Continuity

  August 28, 2015 | Stephanie Balaouras

  As so-called "100-year floods" and cyberattacks grow more frequent, and as governments, healthcare providers, and businesses become completely dependent on complex technology, business continuity...