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• For Security & Risk Professionals

  Report

  Report Develop Identity And Access Management Metrics That Matter To The Business

  Performance Management: The Identity And Access Management Playbook

  July 7, 2017 | Andras Cser, Merritt Maxim

  Most security and risk (S&R) professionals struggle to ensure that identity and access management (IAM) remains a top business technology priority. S&R pros who succeed at nurturing their internal...

• For Security & Risk Professionals

  Report

  Report Building A Customer-Obsessed IAM Team

  Organization: The Identity And Access Management Playbook

  June 30, 2017 | Merritt Maxim, Andras Cser

  For security and risk (S&R) leaders building a comprehensive customer identity and access management (CIAM) strategy for their digital business, this report provides an overview of the skills and...

• For Security & Risk Professionals

  Report

  Report Security Strength And Ease Benchmark: US Online Retailers 2017

  Continuous Improvement: The Identity And Access Management Playbook

  June 15, 2017 | Andras Cser, Alexander Spiliotes

  According to Forrester Data Online Retail Forecast, 2016 to 2021 (US), online retail sales have grown 15% year-over-year since 2015. As retailers expand their digital offerings and work to attract...

• For Security & Risk Professionals

  Report

  Report The Forrester Wave™: Customer Identity and Access Management, Q2 2017

  Top Eight Providers That Matter Most And How They Stack Up

  June 15, 2017 | Merritt Maxim

  In our 20-criteria evaluation of customer IAM (CIAM) providers, we identified the eight most significant ones — Auth0, ForgeRock, Gigya, Janrain, LoginRadius, Microsoft, Ping Identity, and...

• For Security & Risk Professionals

  Report

  Report A Secure Blockchain Will Transform Security And Risk Management

  Secure Payments, Cryptocurrencies, Anti-Money Laundering, Identity Verification Demand New, Distributed, And Tamper-Evident Transaction Databases

  June 9, 2017 | Andras Cser, Martha Bennett

  Secure blockchains will become the foundation for verifiable transactions — both business and operational — running the gamut from payments, financial transfers, and shipment tracking to identity...

• For B2C Marketing Professionals

  Report

  Report Use Personal Identity And Data Management To Future-Proof Your Privacy Practices

  Continuous Improvement: The Customer Trust And Privacy Playbook

  May 23, 2017 | Fatemeh Khatibloo

  Consumers are leaving a growing digital footprint across channels and media, and they are aware that marketers use this data for financial gain. With growing concerns about data security and...

• For Security & Risk Professionals

  Report

  Report Top Competencies To Look For In An IAM Systems Integrator

  Cloud App Integration, Hosting, And Identity Management And Governance Skills Matter

  May 15, 2017 | Andras Cser, Merritt Maxim

  Systems integrators (SIs) are a crucial part of identity and access management (IAM) deployments. SIs bring valuable deployment and integration experience, and their vital advice on business...

• For Security & Risk Professionals

  Report

  Report Forrester Data Report: Identity And Access Management Software Forecast, 2016 To 2021 (Global)

  ForecastView Document

  April 26, 2017 | Jennifer Adams, Merritt Maxim

  Identity and access management (IAM) is one of the most important security functions ensuring that the right people have access to the right resources for the right reasons. In Q4 2016 and Q1 2017,...

• For CIO Professionals

  Report

  Report Forrester Data: Identity And Access Management Software Forecast, 2016 To 2021 (Global)

  ForecastView Spreadsheet

  April 26, 2017 | Jennifer Adams

  Security and risk professionals must protect corporate resources while giving secure access to a variety of users on a variety of devices. Identity and access management (IAM) software tools help...

• For Security & Risk Professionals

  Report

  Report The Top Security Technology Trends To Watch, 2017

  Tools And Technology: The S&R Practice Playbook

  April 26, 2017 | Merritt Maxim, Jeff Pollard

  Each year, analysts from across Forrester's security and risk (S&R) research team draw insight from hundreds of client questions, vendor briefings, and consultations; the 40-plus research projects...

• For Security & Risk Professionals

  Report

  Report Build Your Identity And Access Management Strategy

  Strategic Plan: The Identity And Access Management Playbook

  April 3, 2017 | Andras Cser, Merritt Maxim

  Your strategic plan for identity and access management (IAM) must establish and explain the business need and value of IAM to both technology management and business leaders. It must also describe...

• For Security & Risk Professionals

  Report

  Report The Top IAM Trends From The RSA Conference 2017

  March 24, 2017 | Andras Cser, Merritt Maxim

  Although maturing quickly and available in new virtualized and containerized forms, identity and access management (IAM) is undergoing fundamental changes in response to: 1) hybrid cloud access...

• For Security & Risk Professionals

  Report

  Report TechRadar™: Biometric Authentication, Q1 2017

  Adoption Of User- And Mobile-Friendly Biometrics Will Kill The Password

  March 14, 2017 | Andras Cser, Alexander Spiliotes

  As users increasingly demand frictionless authentication everywhere, biometrics solutions have garnered significant attention for both authentication and fraud prevention — especially on mobile and...

• For Security & Risk Professionals

  Report

  Report Mobile Application Authentication Trends And Best Practices

  The Right Authentication Method Can Make Or Break A Great Digital Experience

  March 2, 2017 | Andras Cser, Michael Facemire

  Authenticating users in native mobile applications is a key challenge for today's security and risk (S&R) professionals. They must ensure that the user experience is seamless and that the app...

• For CIO Professionals

  Report

  Report The Top Emerging Technologies For Digital Predators

  Tools And Technology: The CIO Digital Business Transformation Playbook

  March 1, 2017 | Nigel Fenwick, Ted Schadler

  CIOs must constantly evaluate an array of emerging technologies and determine where to incubate and where to increase investment. While the choices are as individual as the companies, the...

• For Security & Risk Professionals

  Report

  Report Security Strength And Ease Benchmark: US Online Retail Banking 2017

  February 14, 2017 | Andras Cser, Merritt Maxim

  In a race to meet customer acquisition and retention targets while reducing account takeover (ATO) fraud, financial services firms have strived to ensure that their sites are both secure and easy...

• For Customer Experience Professionals

  Report

  Report Digital Customer Experience Trends, 2017

  Landscape: The Digital Customer Experience Improvement Playbook

  February 7, 2017 | Allegra Burnette, Tony Costa

  In 2016's edition of this report about digital customer experience (CX) trends, Forrester identified the rise of conversational interfaces and concierge services. In this year's report, we examine...

• For Security & Risk Professionals

  Report

  Report Making The Business Case For Identity And Access Management

  Business Case: The Identity And Access Management Playbook

  January 25, 2017 | Andras Cser, Merritt Maxim

  Security and risk (S&R) executives responsible for identity and access management (IAM) must manage users' access to sensitive applications and data without inhibiting business agility,...

• For Security & Risk Professionals

  Report

  Report TechRadar™: Internet Of Things Security, Q1 2017

  A Mix Of New And Existing Technologies Help Secure IoT Deployments

  January 19, 2017 | Merritt Maxim

  This TechRadar™ defines the use cases, business value, and outlook for the 13 most relevant and important technologies for delivering internet of things (IoT) security. This includes core...

• For Security & Risk Professionals

  Report

  Report Forrester's Risk-Driven Identity And Access Management Process Framework

  Process: The Identity And Access Management Playbook

  January 6, 2017 | Andras Cser

  Identity and access management (IAM) processes have always been convoluted. They affect many people (both customers and employees), systems, and teams, and this complexity makes it difficult to...

• For Security & Risk Professionals

  Report

  Report Inquiry Spotlight: Security And Risk, Q3 2015 To Q3 2016

  December 27, 2016 | Stephanie Balaouras, Claire O'Malley

  Forrester's security and risk (S&R) research team fields hundreds of inquiries from our clients every month. These inquiries help us keep track of which areas our clients find most challenging and...

• For Security & Risk Professionals

  Report

  Report The Forrester Identity Management And Governance Maturity Model

  Assess Your Identity Management And Governance Maturity

  December 15, 2016 | Merritt Maxim

  Security and risk (S&R) leaders often struggle to understand the gaps and potential security vulnerabilities related to identity management tasks such as user provisioning, access certification,...

• For Security & Risk Professionals

  Report

  Report Forrester's Customer IAM Security Maturity Assessment Model

  December 12, 2016 | Andras Cser, Merritt Maxim

  Customer identity and access management (CIAM) is a high-priority imperative in the age of the customer (AoC). If your customers can't register or log into your website, mobile app, or phone...

• For Security & Risk Professionals

  Report

  Report Quick Take: Symantec Injects New Life Into Its Consumer Security With LifeLock Acquisition

  Symantec Becomes One Of The Few Firms To Bridge Enterprise And Consumer Security And Privacy

  November 22, 2016 | Andras Cser, Jeff Pollard

  On November 21, Symantec announced its acquisition of LifeLock for $2.3 billion. This signals a significant reinvestment in Symantec's consumer security portfolio and an expansion into new consumer...

• For Security & Risk Professionals

  Report

  Report Top Trends Shaping IAM In 2017

  Landscape: The Identity And Access Management Playbook

  November 21, 2016 | Merritt Maxim, Andras Cser

  For today's digital businesses, identity and access management (IAM) involves far more than just provisioning and enforcing employee access to corporate resources. S&R pros must now govern access...