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• For Security & Risk Professionals

  Report

  Report Evolve Your IAM Strategy For Your Digital Business

  Executive Overview: The Identity And Access Management Playbook

  September 30, 2016 | Andras Cser, Merritt Maxim

  New partnership and customer engagement models have extended the identity boundary of today's digital businesses: Security pros must manage identities and access across a variety of populations...

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  Report Brief: Five Pitfalls To Avoid For A Pain-Free Two-Factor Authentication Deployment

  Communication, Training, And Documentation Are Essential For Success

  May 23, 2016 | Merritt Maxim, Andras Cser

  In this brief, we examine five pitfalls that security pros should take care to avoid when deploying a two-factor authentication solution. For each pitfall, we provide security pros with actionable...

• For Security & Risk Professionals

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  Report Vendor Landscape: Identity Verification Solutions

  Identity Verification Stops Customer Identity Theft And Fraud Without Affecting The Customer Experience Across Channels

  September 22, 2015 | Andras Cser, Merritt Maxim

  Because customers are spending more and more time online and engaging with you using digital channels, it's becoming much easier for criminals to commit fraud and identity theft. As your firm seeks...

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  Report How To Get Away With Murder: Authentication Technologies That Will Help You Kill Passwords

  S&R Pros Can Coexist With Customer And Employee Passwords Today While Plotting Their Demise In The Next 36 Months

  September 14, 2015 | Andras Cser, Merritt Maxim

  As computing processing power continues to increase dramatically, it will soon become possible to break even the most complex passwords, making every firm on the planet vulnerable to devastating...

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  Report Market Overview: Voice Biometrics

  March 30, 2015 | Andras Cser, Heidi Shey

  While most security and risk (S&R) pros have gone to great lengths to secure their enterprise's online channels such as web, mobile web, and mobile apps, they have failed to protect customers who...

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  Report What You Need To Know About The FIDO Alliance And Its Impact On User Authentication

  This Heavyweight Standards Body Is In A Race Against Time And Market Innovation For Enterprise Success

  July 23, 2014 | Andras Cser, Eve Maler

  The model for user authentication most online services have relied on heavily for decades — passwords, often with security questions for account recovery — is breaking down. The Fast...

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  Report Quick Take: Apple Positioned For Key Role In Secure Payment Processing, Fraud Prevention

  Touch ID, NFC, And iTunes Are Key Ingredients For A Payment Ecosystem Offering Superior Client-Side Fraud Management

  June 5, 2014 | Andras Cser

  On Monday, June 2, 2014, at their Worldwide Developer Conference, among a number of other things, Apple announced that it has opened up its fingerprint reader, Touch ID, to third-party...

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  Report Brief: Q&A On The US National Strategy For Trusted Identities In Cyberspace

  Without Clear Property Rights In Digital Identity, The NSTIC's Vision Will Fail

  June 2, 2014 | Eve Maler

  Many private-sector entities and consumers would value consumer identity credentials that are more secure and trustworthy — and so would the US federal government. The government initiative...

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  Report Market Overview: Employee And Customer Authentication Solutions In 2013, Part 2 Of 2

  Three Generations Of Vendor Solutions Tackle Various Challenges

  February 24, 2014 | Eve Maler, Andras Cser

  Part 1 of this report captured what you need to know about the seven important trends in the frothy authentication market, which spans three generations of technology. Part 2 dives into the...

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  Report Market Overview: Employee And Customer Authentication Solutions In 2013, Part 1 Of 2

  Seven Major Trends Every Security Pro Needs To Understand, Including Attempts To "Kill The Password"

  December 30, 2013 | Eve Maler, Andras Cser

  It's a critical time in user authentication — and a confusing one. Passwords and traditional out-of-wallet questions are go-to security measures, but are weakening by the day. At the same...

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  Report The Forrester Customer Authentication Assessment Framework

  June 12, 2013 | Eve Maler, Andras Cser

  Forrester clients often face a hybrid challenge with customer-facing websites: optimizing both security and usability. The tightest security can be a usability disaster and the most user-friendly...

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  Report Inquiry Spotlight: Consumer-Facing Identity, Q4 2012 To Q1 2013

  March 22, 2013 | Andras Cser, Eve Maler

  The challenges of consumer-facing identity management, access management, and authentication differ in ways subtle and dramatic from those of the employee-facing variety. In fact, several vendors...

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  Report Mobile Authentication: Is This My App? Is This My User?

  Strategy Deep Dive: The Mobile Security And Operations Playbook

  December 5, 2012 | Andras Cser, Chenxi Wang

  Mobile devices are everywhere: at work, in the hands of your customers, and with employees. Security and risk (S&R) professionals need to provide users with secure and seamless mobile access to...

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  Report The Forrester Wave™: Risk-Based Authentication, Q1 2012

  The Six Vendors That Matter Most And How They Stack Up

  February 15, 2012 | Eve Maler, Andras Cser

  In Forrester's 16-criteria evaluation of risk-based authentication vendors, we identified the six significant vendors in this category — CA Technologies, Entrust, iovation, RSA, Symantec, and...

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  Report TechRadar™ For Security Pros: Strong Authentication, Q1 2012

  Traditional Methods Start To Sag, While Mobile-Fueled Methods Surge

  February 3, 2012 | Eve Maler, Andras Cser

  The strong authentication landscape has undergone tremendous churn in recent years as new mobile-fueled technologies have come online and as RSA, the premier vendor of hardware one-time password...

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  Report Atlas Shrugged: Security Pros Must Adjust To The New Realities Of A Post-RSA Breach World

  Plan Your Move To Risk-Based Authentication And Software-Based Tokens

  November 4, 2011 | Andras Cser

  The RSA breach presents IT security professionals with significant challenges regarding authentication and questions the security of the bulletproof hardware token hitherto thought to be...

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  Report State Of Federation, Q2 2010

  Software-As-A-Service Adoption Drives Federated Access; Provisioning Still Lags

  June 18, 2010 | Andras Cser

  The wait is over. According to Forrester's recent security survey, adoption of identity federation jumped from less than 5% two years ago to more than 12% in 2009. Why? Because...

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  Report Identity And Access Management Adoption In Europe: 2009

  Uptake Of Individual Technologies Is Low, But Cloud Options Hold Promise

  May 14, 2010 | Andras Cser, Bill Nagel

  Interest in and adoption of identity and access management (IAM) technologies has been growing steadily over the past few years, fueled both by the desire to streamline processes relating to...

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  Report Shift Happened In The Strong Authentication Market In 2009

  Key Vendors Made Dramatic Moves And Are Looking At A Cloudy Future

  February 1, 2010 | Bill Nagel

  The strong authentication market is on the move — slowly but surely. Nearly half of the authentication vendors profiled in Forrester's July 2008 market overview have since changed hands. Even...

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  Report Case Study: Baker Tilly Virchow Krause Builds Trust With Strong Authentication

  Customer Data Is Accessible Yet Safe Whether Users Are Connected Or Not

  November 16, 2009 | Bill Nagel

  Matt Jennings at Baker Tilly Virchow Krause needed to overhaul the accounting and advisory firm's security processes and technologies to ensure ongoing regulatory compliance and customer...

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  Report Case Study: For Avaya, Customers Are Not A Token Consideration

  A Plug-And-Go Smart Token Combines With PKI For Security And Auditability

  July 23, 2009 | Bill Nagel

  Rick Robinson at Avaya had a vision for a multifunctional second-factor authentication credential that would satisfy customer compliance requirements without significant adverse effects on his...

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  Report Inquiry Spotlight: Identity And Access Management, Q4 2008

  October 6, 2008 | Andras Cser

  Identity and access management (IAM) continues to be a major topic of interest for security professionals. Between July 2007 and June 2008, Forrester's security and risk management team fielded...

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  Report A US National ID Begins To Take Root

  WHTI, EDL, And REAL ID

  July 21, 2008 | Geoffrey Turner

  In the aftermath of the Al Qaeda attacks on 9/11, the US government realized that the lack of effective identity credentials for use in domestic air travel was a contributing factor in the attacks'...

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  Report Market Overview: Strong Authentication For Enterprises In 2008

  Securing The Doors To Your IT Environment

  July 16, 2008 | Bill Nagel

  Security professionals have long known that passwords are no longer sufficient to act as the sole means of gatekeeping access to enterprise network and data resources. Increasingly, they're putting...

• For Security & Risk Professionals

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  Report Forrester TechRadar™: Identity And Access Management, Q2 2008

  Market Seeks Solutions That Support Business And IT Flexibility And Compliance

  June 18, 2008 | Andras Cser

  Identity and access management (IAM) continues to be a fragmented field of disjointed technologies with difficult and expensive implementation cycles and even more costly efforts in the wake of bad...