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The Governance, Risk, And Compliance Playbook For 2017

Maximize Business Performance With A World-Class GRC Program

Governance, risk, and compliance (GRC) programs are essential for protecting business value and maximizing business performance. However, too many organizations lack well-defined GRC programs or...

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  • For Enterprise Architecture Professionals

    Report

    Report Privacy, Automation, And Demographics Challenge The Records Management Status Quo

    Key Findings From The Forrester/ARMA International Records Management Online Survey, Q1 2017
    August 17, 2017 | Cheryl McKinnon

    2017 marks the eighth year that ARMA International and Forrester Research have surveyed records and information management (RIM) professionals to track the key trends and challenges facing the...

  • For B2C Marketing Professionals

    Report

    Report Bridge The Divide Between Social Marketing And Compliance

    Social Marketing Best Practices From Financial Services, Healthcare, And Pharmaceuticals For All Marketers
    June 22, 2017 | Erna Alfred Liousas, Nick Hayes

    Adding social to your overall marketing strategy is no easy task for any company. B2C marketers in heavily regulated industries such as financial services, healthcare, and pharmaceuticals face even...

  • For Security & Risk Professionals

    Report

    Report Identify Companywide Roles And Responsibilities To Support Your GDPR Compliance Efforts

    Organization: The Data Security And Privacy Playbook
    June 20, 2017 | Enza Iannopollo

    Privacy and security professionals preparing to comply with the European Union's General Data Protection Regulation (GDPR), by May 2018, need the support of their peers across the organization....

  • For CIO Professionals

    Report

    Report Navigate Trump-Era Uncertainty With The Compass Of Customer Obsession

    Respond To New Policy And Regulatory Environments With Customer-Led, Insights-Driven, Fast, And Connected Strategies
    June 8, 2017 | Bobby Cameron, Melissa Parrish

    US president Donald Trump is heralding or taking actions that will redefine the environment for US-based and global businesses. The administration could fundamentally alter policy, regulations, and...

  • For Security & Risk Professionals

    Report

    Report The Five Milestones To GDPR Success

    To Meet The May 2018 Deadline, Security And Risk Pros Must Prepare Today
    April 25, 2017 | Enza Iannopollo

    With the deadline to become GDPR-compliant fast approaching, privacy and security professionals must act now. However, the task feels overwhelming. Where should I start? What should I include as...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Use The DOL Fiduciary Rule As A Catalyst For Transformation

    Let The Change It Represents Be A Catalyst For Digital Transformation
    April 10, 2017 | Davis Janowski

    Originally slated for April 10, 2017, the US Department of Labor's conflict of interest fiduciary rule has been delayed and is now scheduled to go into effect on June 9. Executives in the US wealth...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Anti-Money-Laundering Solutions, 2017

    Digital Innovation And Stricter Regulations Reinvigorate The AML Market
    March 29, 2017 | Andras Cser, Nick Hayes

    Due to recent global terrorist attacks; corporate corruption; and worsening illicit markets such as drugs, guns, and human trafficking; governments realize the importance of countering criminal and...

  • For Enterprise Architecture Professionals

    Report

    Report Enhance Your Data Governance To Meet New Privacy Mandates

    The EU's GDPR Will Require Firms To Be More Transparent With Their Customers' Data
    March 28, 2017 | Henry Peyret

    Data governance traditionally addresses privacy simply by classifying data for masking or anonymization. But the EU's General Data Protection Regulation (GDPR) will change that. It introduces new...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The DOL Fiduciary Rule Has Momentum; Go With It

    Despite Regulatory Uncertainty, The US Retirement Plan Industry Is Changing; Don't Be Left Behind
    March 24, 2017 | Davis Janowski

    President Trump's executive order calling for a review of the Department of Labor's proposed fiduciary rule has left many in the US retirement plan industry uncertain about how to proceed or how to...

  • For Security & Risk Professionals

    Report

    Report Best Practices For Privacy And GDPR In Financial Services

    March 14, 2017 | Enza Iannopollo

    It's the job of security and privacy professionals in financial services (FS) firms to strike the right balance between more stringent data privacy rules and pressing demand for more innovative and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Open Banking Revolution Is Imminent

    How Open Banking Will Transform The Banking Landscape
    February 23, 2017 | Jacob Morgan

    Open banking is the next logical evolution of digital banking, furthering the ability of a bank to enable customer outcomes through participation in collaborative ecosystems and partnerships....

  • For Security & Risk Professionals

    Report

    Report GRC Vision 2017-2022: Customer Demands Escalate As Regulators Falter

    Vision: The Governance, Risk, And Compliance Playbook
    February 2, 2017 | Christopher McClean, Nick Hayes

    In reaction to sweeping regulations and massive corporate failures, governance, risk management, and compliance (GRC) efforts have evolved slowly over the past 15 years. However, in the next five...

  • For Security & Risk Professionals

    Report

    Report Assess Your Security Program With Forrester's Information Security Maturity Model

    Assessment: The S&R Practice Playbook
    January 20, 2017 | Renee Murphy

    CISOs often struggle to articulate the full scope of their security responsibilities, prioritize their various initiatives, develop a coherent strategy, and connect their value to the business. In...

  • For Security & Risk Professionals

    Report

    Report Develop Your Information Security Management System

    Processes: The S&R Practice Playbook
    January 19, 2017 | Laura Koetzle, Renee Murphy

    The chief information security officer's (CISO) role is fraught with many challenges, including more sophisticated adversaries, a larger attack surface, increasing regulation, and customer demands....

  • For Customer Insights Professionals

    Report

    Report Predictions 2017: Six Ways Privacy Will Rock Global Business

    Business Case: The Customer Trust And Privacy Playbook
    November 1, 2016 | Fatemeh Khatibloo

    From the ratification of Europe's new privacy law to high-profile privacy actions by the US Federal Trade Commission, 2016 was a turning point for the privacy industry. In 2017, customer insights...

  • For Security & Risk Professionals

    Report

    Report Forrester's 2016 Interactive Data Privacy Heat Map

    Landscape: The Data Security And Privacy Playbook
    October 31, 2016 | Chris Sherman, Enza Iannopollo

    To help security and risk professionals navigate the complex landscape of privacy laws around the world, Forrester created a data privacy heat map that highlights the data protection guidelines and...

  • For Security & Risk Professionals

    Report

    Report Brief: You Need An Action Plan For The GDPR

    The General Data Protection Regulation Will Change The Way You Do Business
    October 14, 2016 | Enza Iannopollo

    The EU General Data Protection Regulation (GDPR) will go into force on May 25, 2018. Every organization — regardless of its location — doing business with EU customers will need to make changes to...

  • For Customer Insights Professionals

    Report

    Report Q&A: What Global Marketers Need To Know About European Privacy Laws

    Road Map: The Customer Trust And Privacy Playbook
    October 14, 2016 | Fatemeh Khatibloo

    In May 2018, Europe's General Data Privacy Regulation (GDPR) will go into enforcement mode. Most North American marketers may think they're immune to these laws — and to their hefty penalties — but...

  • For Security & Risk Professionals

    Report

    Report Brief: How To Meet November's Deadline And Build A Valuable Insider Threat Program

    Don't Just Check The NISPOM Change 2 Compliance Box
    September 26, 2016 | Joseph Blankenship, Claire O'Malley

    US Executive Order 13587 set the requirements for US government agencies to create an insider threat program to protect classified information. The US Department of Defense published Change 2 to...

  • For Security & Risk Professionals

    Report

    Report Planning For Failure: How To Survive A Breach

    An Effective Incident Management Program Is Essential To Help You Stay In Business
    September 9, 2016 | John Kindervag, Josh Zelonis

    Cybercriminals are using more sophisticated and targeted attacks to steal everything from valuable intellectual property to the sensitive personal information of your customers, partners, and...

  • For Enterprise Architecture Professionals

    Report

    Report How To Archive Personalized, Contextualized Web Experiences

    Don't Let Compliance Obligations Stall Your Customer Experience Improvement Efforts
    September 8, 2016 | Cheryl McKinnon

    Banks, insurance companies, and other firms with heavy compliance obligations are missing opportunities to use modern digital experience platforms. Legal and compliance teams can stifle website...

  • For Customer Experience Professionals

    Report

    Report Don't Let Government Derail Your Customer Experience

    Six Ways That CX Pros Can Drive The Conversation On Government Relations And Customer Experience
    August 19, 2016 | TJ Keitt, Rick Parrish

    In the race to create great customer experience (CX), companies are pushing the envelope on data collection, employment practices, product classifications, and more. Many of these innovations...

  • For Security & Risk Professionals

    Report

    Report Vendor Landscape: Global Legal Privacy And Cybersecurity Services

    Nine Law Firms Marry Legal Expertise And Business Acumen To Solve Privacy And Cybersecurity Challenges
    August 12, 2016 | Enza Iannopollo

    In the past, security and risk (S&R) and privacy professionals might have left engaging with external law firms to their own legal departments. However, changes to the regulatory and business...

  • For Security & Risk Professionals

    Report

    Report Defining Data Protection

    Use Six Core Actions To Establish And Execute Effective Data Protection Strategies
    February 17, 2016 | Enza Iannopollo

    The EU Parliament will approve the new General Data Protection Regulation (GDPR) in 2016. The maximum fine for a violation of the law will be up to 4% of a company's global turnover. Meanwhile,...

  • For Security & Risk Professionals

    Report

    Report Quick Take: Goodbye Safe Harbor, Hello EU-US Privacy Shield

    Five Ways The EU And The US Will Change The Safe Harbor Framework
    February 4, 2016 | Enza Iannopollo

    Since 2000, firms operating across the Atlantic have used the US-EU Safe Harbor agreement as a means to lawfully transfer data concerning EU citizens to the US. However, on October 6, 2015, the...

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