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  • Contract Life-Cycle Management (CLM)

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  • For CIO Professionals

    Report

    Report Vendor Landscapes: eProcurement, eSourcing, eInvoicing, And Spend Analysis, 2016 To 2017

    Best-Of-Breed Solutions Provide Real Value To Improve Your Purchasing
    March 23, 2017 | Andrew Bartels

    ePurchasing products are critical for helping businesses and governments source, buy, and manage the goods and services they use to win, serve, and retain customers. Firms can buy these products as...

  • For CIO Professionals

    Report

    Report Best Practices: Uncover The Full Potential Of Your CLM Implementation

    September 23, 2016 | Andrew Bartels, Charlotte Wang

    Contract life-cycle management (CLM) software helps firms optimize business transactions by linking five essential stages: contract importing, contract analysis, contract creation, contract...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Contract Life-Cycle Management, Q3 2016

    The 14 CLM Vendors That Matter Most And How They Stack Up
    July 25, 2016 | Andrew Bartels, Charlotte Wang

    In our 28-criteria evaluation of contract life-cycle management (CLM) software providers, we identified the 14 most significant vendors — Apttus, CLM Matrix, CobbleStone Systems, Determine, Exari...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: The Extended Sales Force Automation Ecosystem, Q2 2016

    May 31, 2016 | John Bruno

    Buyers are attracted to sales force automation (SFA) software for its merits around providing consistent processes and transparency into activities, but these tools have done little to enhance the...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Contract Life-Cycle Management, 2014

    CLM Becomes A Chameleon As It Links With Other Apps
    September 26, 2014 | Andrew Bartels

    Every business or government has contracts with customers, suppliers, or other partners. Contract life-cycle management (CLM) software helps firms create, manage, and achieve maximum value from...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: 10% Growth In ePurchasing Software Market Makes 2014 A Year For Buyers

    IPOs Will Make More News Than Acquisitions, As SaaS Continues To Gain Share
    June 18, 2014 | Andrew Bartels

    For sourcing and vendor management (SVM) professionals and for CIOs, winning, serving, and retaining customers involves more than acquiring the right front-office technologies; it also involves...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Understanding Software Options For Managing Vendor Risk

    Not All Supplier Risk Software Manages The Same Kinds Of Risk
    October 24, 2013 | Christine Ferrusi Ross

    Most firms want to manage vendor-related risk better. Yet, Forrester finds that firms view vendor risk differently — some consider only the risk that a vendor fails to deliver against a...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Navigating The Dizzying World Of SVMO Software Tools

    July 8, 2013 | Lutz Peichert

    Sourcing and vendor management (SVM) organizations are constantly called upon to increase the value they provide to businesses. To do this effectively, while focusing attention on the digital...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For AD&D Pros: The Extended CRM Technology Ecosystem, Q1 2013

    January 29, 2013 | Kate Leggett

    Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Contract Life-Cycle Management: Implementation Lessons Learned

    November 23, 2010 | Patrick M. Connaughton

    Traditionally, legal and sales departments relied on archaic, paper-based contract management processes to author, edit, negotiate, and execute contracts. These processes were so fettered with...

  • For CIO Professionals

    Report

    Report Do CIOs Care About IT Management Tools?

    May 17, 2010 | Tim DeGennaro, Sharyn Leaver

    CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad...

  • For Application Development & Delivery Professionals

    Report

    Report To Invest Wisely, Know The Business Value Of Diverse CRM Solutions

    September 30, 2009 | William Band

    To help customer relationship management (CRM) professionals make smart decisions and navigate the complex CRM technology landscape, Forrester surveyed 286 companies. The goal was to determine the...

  • For Sourcing & Vendor Management Professionals

    Report

    Report TechRadar™ For Sourcing & Vendor Management Professionals: ePurchasing, Q3 2009

    Services Procurement And EIPP Are Hottest, Supplier Performance And Automated Spend Analysis Show Promise, But Supplier Portals Start To Decline
    July 22, 2009 | Patrick M. Connaughton, Duncan Jones

    Forrester has used its TechRadar™ on the various subcategories of ePurchasing software to identify which offer the most reliable and fastest-growing sources of business value. We found that...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For BP&A Professionals: The Extended CRM Application Ecosystem, Q3 2009

    Social Applications Stimulate Innovation But Sales, Order Management, And Service Hold The Keys To Your Revenue Engine
    July 9, 2009 | William Band

    Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

  • For CIO Professionals

    Report

    Report Predictions 2009: ePurchasing Market

    Growth Slows Both Overall And For eProcurement But Is Strong In Other Areas
    March 26, 2009 | Andrew Bartels

    The ePurchasing market — software solutions for eProcurement, eSourcing, contract life-cycle management (CLM), automated spend analysis, accounts payable electronic invoice presentment and...

  • For CIO Professionals

    Report

    Report ePurchasing Software Market

    eProcurement And eSourcing Mature; CLM, EIPP, And Automated Spend Analysis Grow
    February 20, 2007 | Andrew Bartels

    The market for ePurchasing software, also called spend management or supplier relationship management solutions, will grow at a compound annual growth rate (CAGR) of 10% from 2003 to 2008, with...