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  • eProcurement & eSourcing

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  • For Application Development & Delivery Professionals

    Report

    Report B2B Commerce Needs A Mobile Mindshift

    Mobile Apps Can Be A Catalyst for Change In Enterprise Commerce — If AD&D Leaders Design Them Correctly
    January 31, 2017 | Duncan Jones

    Why are there so few good mobile apps for business-to-business (B2B) eCommerce? Neither of the two Bs in B2B is currently doing enough to support mobile, employee-driven purchases. People who need...

  • For CIO Professionals

    Report

    Report Vendor Landscape: ePurchasing Suites, 2016 To 2017

    More Vendors Offer Suites, But Real Client Adoption Remains Limited
    November 18, 2016 | Andrew Bartels

    Winning, serving, and retaining customers involves technologies for buying, sourcing, contracting, and managing vendors that go into the creation and delivery of customer value. Vendors of...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Supplier Risk And Performance Management

    Software And Services Providers That Can Protect Your Brand From Suppliers' Mistakes
    September 8, 2016 | Duncan Jones

    Enterprises struggle to manage the risk to their brands from suppliers' mistakes. Your customers expect you to choose suppliers that are efficient, safe, secure, ethical, and legal — and to have...

  • For CIO Professionals

    Report

    Report Vendor Landscape: Services Procurement In 2016 And Beyond

    Opening Online B2B Commerce To The Opportunity Beyond Contingent Staff
    August 4, 2016 | Andrew Bartels

    Services procurement software is designed to help sourcing and vendor management professionals and CIOs manage their services spending. While this market has seen strong growth, the product has...

  • For Application Development & Delivery Professionals

    Report

    Report The Business Applications Landscape 2016 To 2020: SaaS Disruption And Vendor Proliferation

    Landscape: The Business Applications Playbook
    February 1, 2016 | Paul D. Hamerman, Andrew Bartels

    Organizations rely heavily on commercial packaged application software to support business processes. This landscape ranges from customer-focused business technology (BT) applications to solutions...

  • For CIO Professionals

    Report

    Report Vendor Landscape: ePurchasing Software, 2015 To 2016

    The Shift To SaaS Creates Opportunities And Challenges For CIOs And B2B eCommerce Professionals On Both The Buy Side And Sell Side
    October 20, 2015 | Andrew Bartels

    Winning, serving, and retaining customers involves more than acquiring the right front-office technologies; it also involves technologies for buying, sourcing, contracting, and managing vendors of...

  • For Application Development & Delivery Professionals

    Report

    Report Deliver Four Capabilities To Resolve The Buyer/Seller Conflict Within B2B eCommerce

    What Application Delivery Leaders Who Are Building Sell-Side Platforms Can Learn From Forrester's eProcurement Wave
    December 31, 2014 | Duncan Jones

    Beware of the buyer — that is Forrester's message for application development and delivery (AD&D) leaders in B2B firms who are developing or implementing eCommerce platforms. The 14% annual...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: 10% Growth In ePurchasing Software Market Makes 2014 A Year For Buyers

    IPOs Will Make More News Than Acquisitions, As SaaS Continues To Gain Share
    June 18, 2014 | Andrew Bartels

    For sourcing and vendor management (SVM) professionals and for CIOs, winning, serving, and retaining customers involves more than acquiring the right front-office technologies; it also involves...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: eProcurement, Q2 2014

    The 11 Largest Procure-To-Pay (P2P) Platforms, Graded By Their Ability To Deliver Visibility And Control Through High User Adoption
    May 23, 2014 | Duncan Jones

    In Forrester's 69-criteria evaluation of eProcurement providers, we identified the 11 most significant software platforms — Basware, Capgemini IBX, Coupa, Ivalua, Oracle (E-Business Suite...

  • For Sourcing & Vendor Management Professionals

    Report

    Report TechRadar™: Software-As-A-Service, Q1 2014

    Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?
    January 7, 2014 | Liz Herbert, Paul D. Hamerman

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Understanding Software Options For Managing Vendor Risk

    Not All Supplier Risk Software Manages The Same Kinds Of Risk
    October 24, 2013 | Christine Ferrusi Ross

    Most firms want to manage vendor-related risk better. Yet, Forrester finds that firms view vendor risk differently — some consider only the risk that a vendor fails to deliver against a...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Navigating The Dizzying World Of SVMO Software Tools

    July 8, 2013 | Lutz Peichert

    Sourcing and vendor management (SVM) organizations are constantly called upon to increase the value they provide to businesses. To do this effectively, while focusing attention on the digital...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Best Practices: Selecting And Implementing ePurchasing Products

    Focus On Overcoming Likely Adoption Challenges
    May 22, 2013 | Duncan Jones

    Forrester expects companies will spend more than $1 billion in 2013 on expanding, upgrading, or replacing their ePurchasing systems. While most will reap significant benefits from their investment,...

  • For CIO Professionals

    Report

    Report 2013 Predictions: The ePurchasing Software Market Will Grow 5%

    More SaaS And Commoditization Shape 2013 Growth
    May 10, 2013 | Andrew Bartels

    CIOs should take an interest in the market for ePurchasing software (software to support buying, sourcing, contracting, and vendor management activities) for two reasons: 1) to find technology...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: SVM Tool Set, Q1 2013

    Today's Tool Sets Improve Supplier Management Through Integration And Workflow
    February 25, 2013 | Lutz Peichert, Mark Grannan

    Sourcing organizations have matured, and sourcing and vendor management's integration with internal and external stakeholders will be the key to delivering value going forward. Forrester believes...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The SAP/Ariba Merger Will Not Be Frictionless

    'Ariba, An SAP Company' Faces Many Challenges But Will Do Better Than SAP's Previous ePurchasing Acquisition
    August 3, 2012 | Duncan Jones

    SAP's proposed $4.3 billion acquisition of Ariba has shaken the ePurchasing market. Customers of both companies want to know if their products face an uncertain future, since it's unlikely that SAP...

  • For CIO Professionals

    Report

    Report Market Overview: ePurchasing And Contract Life-Cycle Management In 2011 To 2012

    The Four Forces Of Cloud, Smart, Verticals, And Networks Are Reshaping Markets
    November 3, 2011 | Andrew Bartels

    Four forces are keeping the $5 billion ePurchasing and contract life-cycle management (CLM) software markets highly competitive and dynamic. First, cloud delivery via software-as-a-service (SaaS)...

  • For Application Development & Delivery Professionals

    Report

    Report Balancing Custom And Packaged Apps In Your Application Portfolio Strategy

    August 8, 2011 | George Lawrie

    Conventional wisdom suggests buying before building software. However, as an increasing proportion of product and service value is digital — think of a naval vessel's operation system...

  • For CIO Professionals

    Report

    Report Predictions 2011: ePurchasing Market To Grow 12%

    SaaS Products Will Lead Growth; The Pace Of Acquisitions Will Pick Up As Well
    March 29, 2011 | Andrew Bartels

    The ePurchasing software market in 2011 will continue to be dynamic, with relatively strong growth of 12% overall, even faster growth in new categories, as well as a variety of mergers,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: eProcurement Solutions, Q1 2011

    Procure-To-Pay Specialists Ariba And Basware Still Lead, But The ERP Suites Have Closed The Gap
    March 7, 2011 | Duncan Jones

    In Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability....

  • For Sourcing & Vendor Management Professionals

    Report

    Report Buyers Give eProcurement Software High Marks But Want Better KPI Reporting

    Lessons From Forrester's eProcurement Client Reference Interviews
    April 23, 2010 | Duncan Jones

    In connection with a Forrester Wave™ evaluation of eProcurement solutions, Forrester interviewed 38 customers of leading eProcurement vendors to: 1) gain a better understanding of why they...

  • For CIO Professionals

    Report

    Report Predictions 2010: ePurchasing Market

    Growth Will Accelerate After A So-So 2009
    March 24, 2010 | Andrew Bartels

    The ePurchasing market will post a very good growth rate of 12% in 2010, rising to $4 billion. This market for software products like eProcurement, eSourcing, contract life-cycle management (CLM),...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Enterprises Should Push Supplier Networks To Deliver Interoperability

    The Plethora Of Discrete Networks Detracts From ePurchasing's Value
    July 30, 2009 | Duncan Jones

    Enterprises use supplier networks to trade electronically with their suppliers, but they find that insufficient cooperation between rivals limits potential progress. Chief purchasing officers...

  • For Sourcing & Vendor Management Professionals

    Report

    Report TechRadar™ For Sourcing & Vendor Management Professionals: ePurchasing, Q3 2009

    Services Procurement And EIPP Are Hottest, Supplier Performance And Automated Spend Analysis Show Promise, But Supplier Portals Start To Decline
    July 22, 2009 | Patrick M. Connaughton, Duncan Jones

    Forrester has used its TechRadar™ on the various subcategories of ePurchasing software to identify which offer the most reliable and fastest-growing sources of business value. We found that...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Supplier Performance And Risk Are Top Of Mind — Can Software Solutions Help?

    July 14, 2009 | Patrick M. Connaughton

    In the current economic conditions, it's no surprise that supplier performance management (SPM) is the fastest-growing category of ePurchasing software. Companies desperately need a way to pinpoint...