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  • Contract Negotiations

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  • For Application Development & Delivery Professionals

    Report

    Report Three Strategies For Managing SaaS Negotiations

    Execution: The Business Applications Playbook
    August 31, 2017 | Duncan Jones, Liz Herbert

    Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still don't know how...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Improve Agility With Forrester's Software And SaaS Contract Review Checklist

    Use This Report And Associated Tool To Identify And Fix Common Problems In Cloud And On-Premises Software Agreements
    May 26, 2017 | Duncan Jones, Liz Herbert

    Software providers' contracts fail to keep pace with continual, rapid technology changes such as cloud and mobile. Forrester hears dozens of complaints each year about software contract disputes...

  • For Application Development & Delivery Professionals

    Report

    Report Preparing For A Salesforce Negotiation

    Plan Ahead To Manage With This Fast-Growing, Strategic SaaS Partner
    February 15, 2017 | Liz Herbert, Mark Bartrick

    Salesforce is now a giant in the enterprise software space — with nearly 200,000 customers. The software-as-a-service (SaaS) behemoth now offers a comprehensive suite of solutions for the...

  • For Application Development & Delivery Professionals

    Report

    Report How To Pick Strategic Partners For Your Digital Transformation

    Use A Forward-Looking Assessment Of Your Key Technology Providers To Identify Potential Partners For Your Transformation Journey
    July 18, 2016 | Duncan Jones

    Organizations that want to undergo a digital transformation need strategic partners to help them implement innovative technology and drive process change. Strong partnerships enable agile projects...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Brief: Should You Renew Your Enterprise Agreement For Microsoft Office?

    Analyzing The New Decision Criteria That Should Drive Your Microsoft Licensing Strategy
    May 31, 2016 | Duncan Jones

    Sourcing leaders considering renewing a Microsoft enterprise agreement (EA) face a very different decision to the one they made three years ago. Significant changes to Microsoft licensing, in line...

  • For CIO Professionals

    Report

    Report The Future Of Consulting Through 2020

    Digital Is Changing The Operating Model, Services, And Strategies Of Consulting Firms
    February 11, 2016 | Marc Cecere

    In a changing digital world defined by increasing customer empowerment, reusable assets, and software-as-a-service (SaaS), consulting will significantly change over the next five years. These...

  • For Application Development & Delivery Professionals

    Report

    Report The Best And Worst Of License-To-SaaS Conversion Programs

    Insist On A Fair And Flexible Deal When You Switch To Software Companies' Cloud-Based Products
    October 8, 2015 | Duncan Jones

    The strategic shift in the software market from on-premises to cloud provides a rare opportunity for an application development and delivery (AD&D) leader to reassess her incumbents' place in her...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Cloud Contracts Checklist

    September 18, 2015 | Liz Herbert, Bill Martorelli

    Clients are increasingly moving to cloud across all application areas as well as platform and infrastructure investments. Cloud deployments are growing in size, and more mission-critical areas of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Brief: Cloud Contract Negotiations Checklist

    September 18, 2015 | Liz Herbert, Bill Martorelli

    The cloud boom continues. Organizations are using cloud in more technology areas, in larger deployments, and for more mission-critical areas. As a result, the costs and risks associated with cloud...

  • For Application Development & Delivery Professionals

    Report

    Report Use Forrester's BI Pricing Analysis To Negotiate Better Deals

    Embrace Forrester's Approach To Get More Value For Your Money
    August 14, 2015 | Boris Evelson, Nasry Angel

    Many business intelligence (BI) vendors do not publish list prices. Some do not even provide list prices under nondisclosure agreements (NDAs) to their customers and prospects. Plus, BI pricing and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Four Questions That Should Guide Your Microsoft Strategy

    Transitioning To Cloud-Based Subscription Models Provides A Unique Opportunity To Realign Your Commercial And Adoption Strategies
    April 24, 2015 | Duncan Jones

    Do you think that you understand Microsoft from previous dealings with the company? Think again. Microsoft's ongoing strategic transformation has significant implications for any technology...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Prepare Your Contract Framework For Multisourcing Engagements

    Drive Seamless Communication And Collaboration Among All Participants
    April 16, 2015 | Wolfgang Benkel

    Fluctuations in the global economy, growth in emerging markets, globalization, and technology trends such as digitalization and social, mobile, analytics, and cloud are pushing companies to seek...

  • For CIO Professionals

    Report

    Report Salesforce Is Bidding To Be Your Strategic Customer Platform; Should You Accept?

    Salesforce's Reach Toward $20 Billion Will Force CIOs To Decide How Much Salesforce Is Too Much
    April 10, 2015 | Andrew Bartels, Paul D. Hamerman

    As Salesforce seeks to achieve its goal of being the first cloud vendor with $10 billion in revenues and its aspiration to reach $20 billion, understanding its strategy for achieving those targets...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Build A Software Sourcing Strategy To Deliver Your Firm's BT Agenda

    December 9, 2014 | Duncan Jones

    This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. You have a crucial role to play in furthering your organization's...

  • For CIO Professionals

    Report

    Report Predictions 2015: The Days Of Fighting The Cloud Are Over

    November 13, 2014 | James Staten, Lauren E. Nelson

    Cloud computing is arguably one of the most disruptive fields ever in technology management. CIOs are a primary force driving the enterprise business technology (BT) agenda, so you need to...

  • For CIO Professionals

    Report

    Report Brief: Three Digital Leadership Plays Challenge CIOs To Drive Change In Tech Management

    The US Digital Services Playbook Series

    In August, the White House announced the creation of the US Digital Service and concurrently released a US Digital Services Playbook. This playbook, which spans the fields of customer experience,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Best Practices For Managing Software Negotiations

    September 8, 2014 | Duncan Jones

    Software salespeople always seem to have the upper hand in negotiations with Forrester's sourcing and vendor management (SVM) clients. Not only are they often more highly trained than their buyer...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Good Software Deals Improve BT Project ROI, Not Merely Reduce Cost

    July 30, 2014 | Duncan Jones

    This report describes the metrics that form part of Forrester's solution for sourcing and vendor management executives who are moving to strategic software sourcing. Too many sourcing executives...

  • For Infrastructure & Operations Professionals

    Report

    Report Understand The Cloud Service Provider Market Landscape

    May 19, 2014 | James Staten

    With cloud computing services now formal members of the technology management portfolio, the challenge shifts from understanding cloud to selecting the right partners. Most hosting companies,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Developing Modern Applications With Agile Outsourcing: Part Two

    The Key Contractual Prerequisites For Agile Outsourcing Relationships
    May 8, 2014 | Wolfgang Benkel, Diego Lo Giudice

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, only a small percent of firms are outsourcing Agile application development due to a lack of experience...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Case Study: Driving Toward Communications Sourcing Excellence

    How Formula One Teams Get High Performance Out Of Their Service Providers
    April 30, 2014 | Clement Teo

    Sourcing and vendor management (SVM) professionals in most organizations must envy their counterparts working on Formula One (F1) teams. Not only do they have a highly specified network, but they...

  • For Application Development & Delivery Professionals

    Report

    Report Developing Modern Applications With Agile Outsourcing: Part One

    Best Practices For Successful Partnerships
    April 10, 2014 | Diego Lo Giudice, Wolfgang Benkel

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Boost Your Software Negotiation Strategy With A Toolkit Of Models, Checklists, And Documents

    April 2, 2014 | Duncan Jones

    Forrester hears from many clients who run into problems with a software negotiation partly because they did not do sufficient work before they started. Others want to prepare fully but are unsure...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Better Sourcing Can Improve Your Software ROI

    March 7, 2014 | Duncan Jones

    Many sourcing and vendor management (SVM) professionals see the problems with their firm's current approach to dealing with the major software providers, but lack the authority to transform it....

  • For Sourcing & Vendor Management Professionals

    Report

    Report Quick Take: The Rimini Street Ruling Has Serious Implications For Oracle Customers

    Partial Summary Judgment Means That Outsourced Hosting And Customization May Breach Many Software License Agreements
    February 26, 2014 | Duncan Jones

    This report explains why the Nevada District Court's recent decision on some of the issues in the four-year-old Oracle versus Rimini Street case has significant implications for sourcing...

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