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  • Multisourcing & Multiprovider Strategy

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  • For B2B Marketing Professionals

    Report

    Report Global Business Technographics® Networks & Telecom Survey, 2017: Overview

    A Business Technographics Presentation
    May 25, 2017 | Brian Luu, Xiaotong Duan

    This report is an overview of the Forrester Data Global Business Technographics® Networks And Telecommunications Survey, 2017. Topics include sourcing preferences; managed services technologies...

  • For Infrastructure & Operations Professionals

    Report

    Report Portfolio Evaluation Is The Key To Migrating Applications To The Cloud

    Processes: The Cloud Computing Playbook
    March 25, 2016 | Bill Martorelli

    Cloud services in the enterprise are growing, as customers increasingly want to get out of the data center business. While these services offer flexible new options for CIOs, infrastructure and...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2016: Automation Drives Growth

    How I&O Pros Will Accelerate BT Agenda Execution With Software-Defined And Agile Everything
    November 19, 2015 | Jean-Pierre Garbani, Amy DeMartine

    In 2015, infrastructure and operations (I&O) leaders and their teams laid foundations for and shifted some investment to the business technology (BT) agenda — the to-do list for applying...

  • For Infrastructure & Operations Professionals

    Report

    Report Meet The Multisourcing Challenge

    Redesign Your Service Integration And Management (SIAM) Capabilities To Deliver Innovation For Customers
    August 17, 2015 | Wolfgang Benkel, Eveline Oehrlich

    Multisourcing is a reality, but most firms still struggle with service integration and management (SIAM) in multisourced environments. Infrastructure and operations (I&O) teams and their partners...

  • For CIO Professionals

    Report

    Report New Business Priorities Are Driving The Shift Toward Strategic Multisourcing Engagements

    CIOs Will Evolve Into Service Orchestrators
    May 7, 2015 | Wolfgang Benkel

    Market dynamics and business drivers in the age of the customer are driving companies to prioritize revenue growth and customer experience in addition to cost reduction. Thus, many CIOs and their...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Prepare Your Contract Framework For Multisourcing Engagements

    Drive Seamless Communication And Collaboration Among All Participants
    April 16, 2015 | Wolfgang Benkel

    Fluctuations in the global economy, growth in emerging markets, globalization, and technology trends such as digitalization and social, mobile, analytics, and cloud are pushing companies to seek...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Achieve Innovation With Multimodel Sourcing

    December 11, 2014 | Bill Martorelli

    Forrester's approach to sourcing successfully across multiple models is based on our assertion that customers cannot thrive in the age of the customer with yesterday’s monolithic...

  • For Infrastructure & Operations Professionals

    Report

    Report North American Global Infrastructure Outsourcing Market Overview

    Infrastructure Outsourcers Adapt To The BT Agenda
    December 9, 2014 | Bill Martorelli

    As enterprises continue to pursue the BT agenda, various sourcing options continue to be critical to your mission. The 10-year outsourcing contract has largely disappeared, but what has emerged in...

  • For Infrastructure & Operations Professionals

    Report

    Report Infrastructure Services Evolve Into Digital Shared Service Delivery Models

    How Clients Can Participate In The Infrastructure Services Evolution
    August 4, 2014 | Wolfgang Benkel

    Business requirements for more flexibility, higher efficiency, and shorter time-to-market are leading to a stronger willingness from clients to explore infrastructure services in more flexible and...

  • For Infrastructure & Operations Professionals

    Report

    Report Consider Colocation As A Key To Your Holistic Data Center Strategy

    Evolved Options Can Help Optimize Your Technology Ecosystem
    July 25, 2014 | Sophia I. Vargas

    As your business depends more on technology services for daily operations and customer engagement platforms, data center capacity demands will continue to increase. You now face a more urgent task...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Master Multimodel Services Sourcing For Improved Business Outcomes

    July 21, 2014 | Bill Martorelli

    In the age of the customer, enterprises cannot simply follow the same old outsourcing template and expect success. This is particularly true when it comes to the selection, governance, and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Sourcing Successfully Across Multiple Models

    A New Requirement In The Age Of The Customer
    June 16, 2014 | Bill Martorelli

    The days of the monolithic, all-encompassing IT outsourcing megadeal are over. In the age of the customer, enterprises need to access new application services that address the full range of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Best Practices For Engaging Data Service Providers

    Forrester's Q3 2013 Data Management Services Survey Shows A Complex Landscape
    February 6, 2014 | Gene Leganza, Charles Green

    As organizations prioritize the use of internal and external data, Forrester is seeing a surge of interest in improving data capabilities. But expanding or accelerating data capabilities requires a...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Improve Service Management Processes To Gain Greater Agility In Multisourcing

    November 20, 2013 | Wolfgang Benkel

    In outsourcing, service management processes regulate collaboration and communication between all the parties involved in service delivery. In staff-augmentation models, all of these processes are...

  • For Sourcing & Vendor Management Professionals

    Report

    Report FAQ's About Telecom Expense Management

    November 1, 2013 | Brownlee Thomas, Ph.D.

    Forrester clients often ask us questions about how to optimize the management of their firm's spending on telecom and mobility technologies and services, a problem that can be addressed by telecom...

  • For Sourcing & Vendor Management Professionals

    Report

    Report VMS Versus MSP: What To Expect From Each

    October 30, 2013 | Christine Ferrusi Ross

    Firms use significant numbers of contingent workers today — both in staff augmentation environments and in project-based engagements. This increased reliance on contingent workers is fueling...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Define Your Governance Model For Outsourcing Relationships

    August 8, 2013 | Wolfgang Benkel

    At Forrester, we see clients apply a variety of vendor governance models in their outsourcing relationships. These governance models cover the spectrum of IT services engagements, including:...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Selecting The Right Sourcing Models For Large ERP Services Deals

    Best Practices To Decide When And How To Use Multiple Providers
    January 25, 2013 | Liz Herbert

    Single-source versus multisource in large enterprise resource planning (ERP) services deals? This is an ongoing, yet critical, question for ERP clients. The question has no single right answer but,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Applications Outsourcing Market Hits The Crossroads

    The New Foundations For Innovation In A Maturing Industry
    January 17, 2013 | Bill Martorelli

    As more IT organizations operate under the dueling mandates of delivering cost savings and innovation, suppliers of applications outsourcing services are getting ready for the next phase of their...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Future Of Telecommunications And Mobility Sourcing

    November 30, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk

    October 9, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's processes guidance for sourcing and vendor management (SVM) executives working on telecommunications and mobility services sourcing. A mistake made by many SVM...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Identify The Right Responsibilities For Your Outsourcing Relationship

    When It Comes To Process Responsibilities, The Devil Is In The Details
    August 21, 2012 | Wolfgang Benkel

    At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

  • For CIO Professionals

    Report

    Report Prepare For The Connected Enterprise Now

    Insights From The Forrsights Networks And Telecommunications Survey, Q1 2012
    August 2, 2012 | Dan Bieler

    The connected enterprise is becoming a reality. Businesses require access to the best market information regarding customer demand, supplier options, transport and logistics, and sales patterns....

  • For Sourcing & Vendor Management Professionals

    Report

    Report Distributed Organizations Need To Consolidate Communications Vendors

    July 25, 2012 | Brownlee Thomas, Ph.D.

    Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Align Your IT Services Strategy With The Business

    May 3, 2012 | Stephanie Moore

    Third-party IT services providers are in increasing demand as IT and business executives seek to optimize and innovate. While a few large multinational and Indian vendors tend to dominate the IT...