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• For Application Development & Delivery Professionals

  Report

  Report Capitalize On SaaS CRM Solutions With Better Governance

  Organization: The CRM Playbook

  February 17, 2017 | Kate Leggett

  Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but many have not adapted their governance processes and policies to get maximum value out of those solutions....

• For Application Development & Delivery Professionals

  Report

  Report Vendor Landscape: Supplier Risk And Performance Management

  Software And Services Providers That Can Protect Your Brand From Suppliers' Mistakes

  September 8, 2016 | Duncan Jones

  Enterprises struggle to manage the risk to their brands from suppliers' mistakes. Your customers expect you to choose suppliers that are efficient, safe, secure, ethical, and legal — and to have...

• For Application Development & Delivery Professionals

  Report

  Report Best Practices: Building Strong Software Delivery Partnerships

  Management: The Business Applications Playbook

  August 23, 2016 | Duncan Jones

  Application development and delivery (AD&D) leaders need strong partnerships with a few key software providers, due to the risk of vendor lock-in, particularly with SaaS platforms and the need for...

• For Application Development & Delivery Professionals

  Report

  Report Forrester's Supplier Partnership Assessment Model

  July 18, 2016 | Duncan Jones

  Forrester’s supplier partnership assessment model consists of 19 evaluation criteria that measure three important qualities: trust, innovation, and a focus on your success. You can use it as...

• For Application Development & Delivery Professionals

  Report

  Report How To Pick Strategic Partners For Your Digital Transformation

  Use A Forward-Looking Assessment Of Your Key Technology Providers To Identify Potential Partners For Your Transformation Journey

  July 18, 2016 | Duncan Jones

  Organizations that want to undergo a digital transformation need strategic partners to help them implement innovative technology and drive process change. Strong partnerships enable agile projects...

• For Infrastructure & Operations Professionals

  Report

  Report Transform Your Infrastructure Ecosystem For The BT Era

  Assessment: The Infrastructure Transformation Playbook

  April 22, 2016 | Bill Martorelli

  More-flexible sourcing models are now disrupting traditional infrastructure vendor management strategies. The nature of vendors, and therefore, of vendor relationships themselves, is changing....

• For CIO Professionals

  Report

  Report The Future Of Consulting Through 2020

  Digital Is Changing The Operating Model, Services, And Strategies Of Consulting Firms

  February 11, 2016 | Marc Cecere

  In a changing digital world defined by increasing customer empowerment, reusable assets, and software-as-a-service (SaaS), consulting will significantly change over the next five years. These...

• For Application Development & Delivery Professionals

  Report

  Report Best Practices: Elevating Your SAP Relationship To Strategic Supplier Level

  Aligning Your SAP Working And Commercial Relationships After You Have Recalibrated Its Role In Your BT Sourcing Strategy

  October 21, 2015 | Duncan Jones

  Forrester recently described why and how to recalibrate SAP's role in advancing your business technology (BT) strategy. This report is a follow-up to that report. It explains what to do next if you...

• For CIO Professionals

  Report

  Report Understanding Cisco's Role In Your BT Strategy

  Recalibrate Your Cisco Relationship And Investments To Align With Your Business Technology Strategy

  August 26, 2015 | Dan Bieler

  As the business technology (BT) agenda gains momentum, CIOs will reassess and evolve their technology vendor portfolio. CIOs need to evaluate if their main technology vendors support the required...

• For CIO Professionals

  Report

  Report (Re)define Your Strategic Tech Vendor Relationships For The BT Agenda

  July 20, 2015 | Peter Burris

  The business technology (BT) agenda is driving a broad array of industry changes that today favors focused, smaller, and nimbler technology and services companies that don't have an IT agenda...

• For CIO Professionals

  Report

  Report New Business Priorities Are Driving The Shift Toward Strategic Multisourcing Engagements

  CIOs Will Evolve Into Service Orchestrators

  May 7, 2015 | Wolfgang Benkel

  Market dynamics and business drivers in the age of the customer are driving companies to prioritize revenue growth and customer experience in addition to cost reduction. Thus, many CIOs and their...

• For CIO Professionals

  Report

  Report Defining The New Vendor Management Organization

  Procurement-Based Approaches To Strategic Suppliers Won't Work In Light Of Business Technology Requirements

  April 15, 2015 | Marc Cecere, Christopher Andrews

  CIOs need to raise the game of vendor management. To date, they've been too focused on procurement, cost savings, and managing existing relationships. To support the need for greater innovation,...

• For Sourcing & Vendor Management Professionals

  Report

  Report Achieve Innovation With Multimodel Sourcing

  December 11, 2014 | Bill Martorelli

  Forrester's approach to sourcing successfully across multiple models is based on our assertion that customers cannot thrive in the age of the customer with yesterday’s monolithic...

• For Sourcing & Vendor Management Professionals

  Report

  Report Best Practices: Establishing Trusted Partnerships With Your Key Software Providers

  External Partnerships, Based On Trust And Shared Goals, Are Vital To Delivery Of The BT Agenda

  December 9, 2014 | Duncan Jones

  Everyone talks about "strategic partners," but Forrester's research has found that few supplier relationships actually deserve that accolade. This report is a must-read for sourcing and vendor...

• For Sourcing & Vendor Management Professionals

  Report

  Report Build A Software Sourcing Strategy To Deliver Your Firm's BT Agenda

  December 9, 2014 | Duncan Jones

  This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. You have a crucial role to play in furthering your organization's...

• For CIO Professionals

  Report

  Report Brief: Three Digital Leadership Plays Challenge CIOs To Drive Change In Tech Management

  The US Digital Services Playbook Series

  October 14, 2014 | Nigel Fenwick, Jennifer Belissent, Ph.D.

  In August, the White House announced the creation of the US Digital Service and concurrently released a US Digital Services Playbook. This playbook, which spans the fields of customer experience,...

• For CIO Professionals

  Report

  Report Executing Enterprise-Versus-Local Decisions

  The Second In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities

  July 7, 2014 | Marc Cecere

  All CIOs wrestle with which processes, technologies, organizations, and roles should be consistent across the organization (enterprise) and which should be specific to a business unit or geography...

• For CIO Professionals

  Report

  Report CIOs: Structure Your Tech Management Roles To Balance Local And Enterprise Capabilities

  The First In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities

  July 7, 2014 | Marc Cecere

  Many CIOs struggle with this question: Which processes, technologies, organizations, and competencies should be common across the organization (i.e., enterprise), and which should be specific to a...

• For Sourcing & Vendor Management Professionals

  Report

  Report Sourcing Successfully Across Multiple Models

  A New Requirement In The Age Of The Customer

  June 16, 2014 | Bill Martorelli

  The days of the monolithic, all-encompassing IT outsourcing megadeal are over. In the age of the customer, enterprises need to access new application services that address the full range of...

• For Sourcing & Vendor Management Professionals

  Report

  Report Vendor Governance Becomes Critical In The Transition To A Software-Is-The-Brand World

  Findings From 33 Software PDS Customer Interviews

  May 14, 2014 | Charles Green

  The software product development services (PDS) market continues to transform and evolve as software plays an ever-increasing role in companies' interactions with their customers. Non-technology...

• For Sourcing & Vendor Management Professionals

  Report

  Report Navigating The Fast-Moving Landscape Of Digital Implementation Partners

  May 7, 2014 | Liz Herbert

  Digital business is affecting every industry as companies rush to develop competitive advantages in the age of the customer. However, a recent Forrester survey showed that very few companies have...

• For Sourcing & Vendor Management Professionals

  Report

  Report Case Study: Driving Toward Communications Sourcing Excellence

  How Formula One Teams Get High Performance Out Of Their Service Providers

  April 30, 2014 | Clement Teo

  Sourcing and vendor management (SVM) professionals in most organizations must envy their counterparts working on Formula One (F1) teams. Not only do they have a highly specified network, but they...

• For Application Development & Delivery Professionals

  Report

  Report Developing Modern Applications With Agile Outsourcing: Part One

  Best Practices For Successful Partnerships

  April 10, 2014 | Diego Lo Giudice, Wolfgang Benkel

  Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

• For Sourcing & Vendor Management Professionals

  Report

  Report Brief: The Ukraine Situation And The Importance Of Supplier Risk Management

  Operationalizing Vendor-Related Risk Management Helps Companies Deal Better With Threats Like Geopolitical Risk

  March 11, 2014 | Christine Ferrusi Ross

  Too often companies look on helplessly as factors outside their control affect suppliers' — and hence their own — ability to deliver work. Even though most firms talk about managing...

• For Sourcing & Vendor Management Professionals

  Report

  Report Three Trends That Will Influence Your 2014 Outsourcing Plans

  Outsourcers Are Aiming To Be Partners Rather Than Suppliers, And SVM Professionals Need To Adjust

  February 7, 2014 | Hansa Iyengar

  As enterprises enter the second half of this decade, we will witness a shift in the role external vendors will play in helping clients meet their business objectives. Technology initiatives focused...