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  • Vendor Management

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  • For Infrastructure & Operations Professionals

    Report

    Report Transform Your Infrastructure Ecosystem For Speed And Flexibility

    Assessment: The Infrastructure Transformation Playbook
    October 27, 2017 | Bill Martorelli

    More-flexible sourcing models are now disrupting traditional infrastructure vendor management strategies, so the nature of vendors and vendor relationships is changing. Meanwhile, vendor ecosystems...

  • For Application Development & Delivery Professionals

    Report

    Report Inquiry Spotlight: Digital Services, Q2 2017

    Client Inquiries Focus On Cloud And SaaS — But The Shift Is On To New Service Offerings
    October 20, 2017 | Amanda LeClair

    Forrester analysts field hundreds of inquiries related to services each month. The inquiries can help you understand the challenges other customers face, prepare you for shifts in the landscape,...

  • For Application Development & Delivery Professionals

    Report

    Report Capitalize On SaaS CRM Solutions With Better Governance

    Organization: The CRM Playbook
    February 17, 2017 | Kate Leggett

    Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but many have not adapted their governance processes and policies to get maximum value out of those solutions....

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Supplier Risk And Performance Management

    Software And Services Providers That Can Protect Your Brand From Suppliers' Mistakes
    September 8, 2016 | Duncan Jones

    Enterprises struggle to manage the risk to their brands from suppliers' mistakes. Your customers expect you to choose suppliers that are efficient, safe, secure, ethical, and legal — and to have...

  • For Application Development & Delivery Professionals

    Report

    Report Best Practices: Building Strong Software Delivery Partnerships

    Management: The SaaS Transformation Playbook
    August 23, 2016 | Duncan Jones

    Application development and delivery (AD&D) leaders need strong partnerships with a few key software providers, due to the risk of vendor lock-in, particularly with SaaS platforms and the need for...

  • For Application Development & Delivery Professionals

    Report

    Report Forrester's Supplier Partnership Assessment Model

    July 18, 2016 | Duncan Jones

    Forrester’s supplier partnership assessment model consists of 19 evaluation criteria that measure three important qualities: trust, innovation, and a focus on your success. You can use it as is to...

  • For Application Development & Delivery Professionals

    Report

    Report How To Pick Strategic Partners For Your Digital Transformation

    Use A Forward-Looking Assessment Of Your Key Technology Providers To Identify Potential Partners For Your Transformation Journey
    July 18, 2016 | Duncan Jones

    Organizations that want to undergo a digital transformation need strategic partners to help them implement innovative technology and drive process change. Strong partnerships enable agile projects...

  • For CIO Professionals

    Report

    Report The Future Of Consulting Through 2020

    Digital Is Changing The Operating Model, Services, And Strategies Of Consulting Firms
    February 11, 2016 | Marc Cecere

    In a changing digital world defined by increasing customer empowerment, reusable assets, and software-as-a-service (SaaS), consulting will significantly change over the next five years. These...

  • For Application Development & Delivery Professionals

    Report

    Report Best Practices: Elevating Your SAP Relationship To Strategic Supplier Level

    Aligning Your SAP Working And Commercial Relationships After You Have Recalibrated Its Role In Your BT Sourcing Strategy
    October 21, 2015 | Duncan Jones

    Forrester recently described why and how to recalibrate SAP's role in advancing your business technology (BT) strategy. This report is a follow-up to that report. It explains what to do next if you...

  • For CIO Professionals

    Report

    Report Understanding Cisco's Role In Your BT Strategy

    Recalibrate Your Cisco Relationship And Investments To Align With Your Business Technology Strategy
    August 26, 2015 | Dan Bieler

    As the business technology (BT) agenda gains momentum, CIOs will reassess and evolve their technology vendor portfolio. CIOs need to evaluate if their main technology vendors support the required...

  • For CIO Professionals

    Report

    Report (Re)define Your Strategic Tech Vendor Relationships For The BT Agenda

    July 20, 2015 | Peter Burris

    The business technology (BT) agenda is driving a broad array of industry changes that today favors focused, smaller, and nimbler technology and services companies that don't have an IT agenda...

  • For CIO Professionals

    Report

    Report New Business Priorities Are Driving The Shift Toward Strategic Multisourcing Engagements

    CIOs Will Evolve Into Service Orchestrators
    May 7, 2015 | Wolfgang Benkel

    Market dynamics and business drivers in the age of the customer are driving companies to prioritize revenue growth and customer experience in addition to cost reduction. Thus, many CIOs and their...

  • For CIO Professionals

    Report

    Report Defining The New Vendor Management Organization

    Procurement-Based Approaches To Strategic Suppliers Won't Work In Light Of Business Technology Requirements
    April 15, 2015 | Marc Cecere, Christopher Andrews

    CIOs need to raise the game of vendor management. To date, they've been too focused on procurement, cost savings, and managing existing relationships. To support the need for greater innovation,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Achieve Innovation With Multimodel Sourcing

    December 11, 2014 | Bill Martorelli

    Forrester's approach to sourcing successfully across multiple models is based on our assertion that customers cannot thrive in the age of the customer with yesterday’s monolithic...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Best Practices: Establishing Trusted Partnerships With Your Key Software Providers

    External Partnerships, Based On Trust And Shared Goals, Are Vital To Delivery Of The BT Agenda
    December 9, 2014 | Duncan Jones

    Everyone talks about "strategic partners," but Forrester's research has found that few supplier relationships actually deserve that accolade. This report is a must-read for sourcing and vendor...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Build A Software Sourcing Strategy To Deliver Your Firm's BT Agenda

    December 9, 2014 | Duncan Jones

    This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. You have a crucial role to play in furthering your organization's...

  • For CIO Professionals

    Report

    Report Brief: Three Digital Leadership Plays Challenge CIOs To Drive Change In Tech Management

    The US Digital Services Playbook Series

    In August, the White House announced the creation of the US Digital Service and concurrently released a US Digital Services Playbook. This playbook, which spans the fields of customer experience,...

  • For CIO Professionals

    Report

    Report Executing Enterprise-Versus-Local Decisions

    The Second In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities
    July 7, 2014 | Marc Cecere

    All CIOs wrestle with which processes, technologies, organizations, and roles should be consistent across the organization (enterprise) and which should be specific to a business unit or geography...

  • For CIO Professionals

    Report

    Report CIOs: Structure Your Tech Management Roles To Balance Local And Enterprise Capabilities

    The First In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities
    July 7, 2014 | Marc Cecere

    Many CIOs struggle with this question: Which processes, technologies, organizations, and competencies should be common across the organization (i.e., enterprise), and which should be specific to a...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Sourcing Successfully Across Multiple Models

    A New Requirement In The Age Of The Customer
    June 16, 2014 | Bill Martorelli

    The days of the monolithic, all-encompassing IT outsourcing megadeal are over. In the age of the customer, enterprises need to access new application services that address the full range of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Vendor Governance Becomes Critical In The Transition To A Software-Is-The-Brand World

    Findings From 33 Software PDS Customer Interviews
    May 14, 2014 | Charles Green

    The software product development services (PDS) market continues to transform and evolve as software plays an ever-increasing role in companies' interactions with their customers. Non-technology...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Navigating The Fast-Moving Landscape Of Digital Implementation Partners

    May 7, 2014 | Liz Herbert

    Digital business is affecting every industry as companies rush to develop competitive advantages in the age of the customer. However, a recent Forrester survey showed that very few companies have...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Case Study: Driving Toward Communications Sourcing Excellence

    How Formula One Teams Get High Performance Out Of Their Service Providers
    April 30, 2014 | Clement Teo

    Sourcing and vendor management (SVM) professionals in most organizations must envy their counterparts working on Formula One (F1) teams. Not only do they have a highly specified network, but they...

  • For Application Development & Delivery Professionals

    Report

    Report Developing Modern Applications With Agile Outsourcing: Part One

    Best Practices For Successful Partnerships
    April 10, 2014 | Diego Lo Giudice, Wolfgang Benkel

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Brief: The Ukraine Situation And The Importance Of Supplier Risk Management

    Operationalizing Vendor-Related Risk Management Helps Companies Deal Better With Threats Like Geopolitical Risk
    March 11, 2014 | Christine Ferrusi Ross

    Too often companies look on helplessly as factors outside their control affect suppliers' — and hence their own — ability to deliver work. Even though most firms talk about managing vendor-related...

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