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  • For CIO Professionals

    Report

    Report Mobile Edge Computing Will Be Critical For Internet-Of-Things Success

    Computing At The Edge Of The Mobile Network Will Frame Your IoT-Enabled Customer Experiences
    June 7, 2016 | Dan Bieler

    As products and services based on the internet of things (IoT) continue to thrive, so does the reliance on the underlying network infrastructures to drive business success. Most IoT assets will be...

  • For Customer Insights Professionals

    Report

    Report Forrester Research World Online Population Forecast, 2015 To 2020 (Global)

    ForecastView Spreadsheet
    October 7, 2015 | Vishal Varshney, Vikram Sehgal

    The emergence of smartphones has significantly impacted the Internet access landscape around the world. In developed countries, mobile online penetration is quickly catching up as existing online...

  • For CIO Professionals

    Report

    Report The Top Technologies Driving The Mobile Mind Shift

    Great Mobile Moments Leverage New Mobile Technologies
    August 20, 2015 | Dan Bieler

    CIOs need to help design great mobile moments that drive revenue growth, improve the customer experience, or even transform their companies' business models. This report highlights the most...

  • For CIO Professionals

    Report

    Report Quick Take: Nokia Takes Over Alcatel-Lucent

    Age-Of-The-Customer Dynamics Drive Consolidation Of Traditional Network Solution Vendors
    April 16, 2015 | Dan Bieler

    Nokia and Alcatel-Lucent entered into a memorandum of understanding under which Nokia will make an offer for Alcatel-Lucent in an all-share transaction that values Alcatel-Lucent at €15.6...

  • For CIO Professionals

    Report

    Report Predictions 2015: Telecoms Will Struggle To Align To The CIO's BT Agenda

    2015 Will Be Another Roller-Coaster Ride For Telecoms
    November 14, 2014 | Dan Bieler

    As the CIO's attention shifts from information technology (IT) to business technology (BT), the telecom business model will undergo dramatic transformation. Only a minority of telecoms will manage...

  • For B2C Marketing Professionals

    Report

    Report Quick Take: AT&T Buys DirecTV To Launch Its Digital Platform Ambitions

    Satellite TV Is A Key Building Block For AT&T's Ubiquitous Broadband Connectivity Future
    May 21, 2014 | Jim Nail

    AT&T is buying satellite TV provider DirecTV for $49 billion. But there is more to the deal than the classic case of maturing businesses seeking efficiency and revenue growth through consolidation....

  • For CIO Professionals

    Report

    Report Quick Take: Debate Internet Regulation On Market Principles: Transparency, Choice, And Freedom

    May 15, 2014 | Ted Schadler

    The debate over broadband regulation — why there should or shouldn't be fast lanes and slow lanes on the Internet — has spurred outrage from nongovernmental organizations like...

  • For Infrastructure & Operations Professionals

    Report

    Report Quick Take: Net? Yes. Neutrality? No.

    We Answer Three Key Questions To Help Clarify The Arguments And The Relevance Of Net Neutrality
    January 17, 2014 | Henry Dewing

    The positions in intense debate surrounding Net neutrality can't simply be summed up as "standing up for users' rights" or "asserting a carrier's right to profit." Verizon filed a petition to...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Asia Pacific Carrier Ethernet Services, Q4 2013

    The Seven Providers That Matter Most And How They Stack Up
    November 6, 2013 | Clement Teo

    In Forrester's 22-criteria evaluation of carrier Ethernet vendors, we identified and qualified seven global and regional service providers that offer unmanaged site-to-site carrier Ethernet...

  • For Customer Insights Professionals

    Report

    Report Forrester Research Online Access Forecast — Broadband, 2012 To 2017 (EU-7)

    ForecastView Spreadsheet
    April 22, 2013 | Jeff Wray

    Online households and broadband households by access platform (DSL, cable, and fiber) for the EU-7 countries of France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. Includes...

  • For CIO Professionals

    Report

    Report Voice And Messaging Are Not Dead

    Prepare For The Implications Of Over-The-Top Communications
    January 16, 2013 | Dan Bieler

    Telecom carriers' core revenue base, voice and messaging, is under attack from the over-the-top (OTT) business model. Given the financial importance of voice and messaging revenues for carriers,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Future Of Telecommunications And Mobility Sourcing

    November 30, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

  • For CIO Professionals

    Report

    Report The Future Of Over-The-Top Services

    As Carriers Move To Embrace OTT, Enterprises Will Benefit
    October 19, 2012 | Dan Bieler

    Over the top (OTT), the network-agnostic delivery of digital services, marks an important shift in the delivery and consumption of information and communications technology (ICT) services. OTT...

  • For B2C Marketing Professionals

    Report

    Report Forrester Research Online Access Forecast -- Broadband, 2012 To 2017 (US)

    ForecastView Spreadsheet
    October 5, 2012 | Jeff Wray

    Forecasts broadband households by platform (DSL, cable, fiber, satellite, and other) as well as broadband users. Includes number of broadband households with bundled service...

  • For B2C Marketing Professionals

    Report

    Report Global PC And Broadband Penetration

    A Technographics® Global Overview Document
    June 12, 2012 | Gina Fleming

    The global online population has more than doubled since 2005, but not all countries have reached saturated levels of online penetration. While the majority of consumers in the US, Europe, and...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report How To Prepare For Australia's National Broadband Network

    eBusinesses Must Prepare Now To Win Over New Customers
    May 3, 2012 | Steven Noble

    The Australian federal government's National Broadband Network (NBN) is set to turn Australia into one of the most connected nations in the world. But how should eBusiness professionals respond? So...

  • For Infrastructure & Operations Professionals

    Report

    Report How To Connect Your Mobile Workforce To Cloud-Based Email

    December 12, 2011 | Christopher Voce, Christian Kane

    Interest in cloud-based email is mounting as pressures for IT infrastructure and operations professionals (I&O) to manage and secure smartphones and tablets for an increasingly mobile workforce are...

  • For CIO Professionals

    Report

    Report Computing Futures 2016: How Hardware Advances Will Shift Vendor Prospects

    CPUs, Disks, Sensors, And Displays Change Dramatically In The Next Five Years
    August 24, 2011 | Frank E. Gillett

    Hardware innovation will continue to roil the tech ecosystem through 2016, forcing vendor strategists at software and services firms to adjust continuously to new hardware capabilities, plus the...

  • For Application Development & Delivery Professionals

    Report

    Report Update 2011: Are Home Agents Right For Your Contact Center?

    The Challenges And Benefits Of Supporting Work-At-Home Agents
    August 2, 2011 | Art Schoeller

    Forrester identified issues facing contact center infrastructure and operations (I&O) managers in November 2008, when we first published this report. In 2011 with the economy strengthening, they...

  • For Sourcing & Vendor Management Professionals

    Report

    Report How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

    Build FMC Into Your Unified Communications Sourcing Strategy
    July 14, 2011 | Brownlee Thomas, Ph.D.

    The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them...

  • For CIO Professionals

    Report

    Report How Consumerization Drives Innovation

    Your Technology And Culture Create An Environment Of Empowered Employees
    May 23, 2011 | Ted Schadler

    Consumerization — employees using devices, applications, and web services without permission — is a threat to the status quo and a risk to the security of the firm. But it's also a key...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

    April 4, 2011 | Brownlee Thomas, Ph.D.

    The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

  • For Infrastructure & Operations Professionals

    Report

    Report AT&T's Acquisition Of T-Mobile USA Dramatically Consolidates The US Wireless Market

    AT&T Reclaims No. 1 Position
    March 23, 2011 | Michele Pelino

    AT&T announced plans to purchase T-Mobile USA from Deutsche Telekom for $39 billion in cash and stock. If regulators approve the deal, AT&T will be the largest wireless carrier in the US, leaping...

  • For B2C Marketing Professionals

    Report

    Report AT&T Leaps Back To The Top With T-Mobile Buy

    Device And App Product Strategists Must Scale Up To Keep Up
    March 22, 2011 | Charles S. Golvin

    Consumer product strategists throughout the broader wireless ecosystem are waking up to a potentially radical shift in the industry landscape as AT&T announces its plan to reclaim the top spot in...

  • For CIO Professionals

    Report

    Report The Internet Crushes The Work/Life Boundary

    An Empowered Report: It's Time To Plot The Path To A Work Anywhere Future
    March 17, 2011 | Ted Schadler

    Broadband connections, mobile devices, and collaboration tools make employees productive from any location. Your employees know this already: Forrester's survey of more than 5,000 information...

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