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  • For Application Development & Delivery Professionals

    Report

    Report Choose Video-As-A-Service For Customer Collaboration, Mobile Connectivity, And Agility

    Enterprises Start To Replace Video Infrastructure With Cloud Services
    September 23, 2014 | Philipp Karcher

    Although skepticism still abounds over the scalability and total cost of ownership (TCO) of video-as-a-service (VaaS) offerings, more than a third of videoconferencing managers would prefer a cloud...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Videoconferencing Infrastructure And Cloud Services, Q3 2014

    Cisco And Polycom Lead, Followed By Vidyo, Avaya, Blue Jeans, And Lifesize
    July 22, 2014 | Philipp Karcher

    In Forrester's 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Sourcing Strategies For Next-Generation Network Services

    March 20, 2014 | Brownlee Thomas, Ph.D.

    Enterprises with distributed business operations need a new sourcing strategy for next-generation network services. It should be user-centric in order to achieve business objectives. It must also...

  • For CIO Professionals

    Report

    Report Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge
    November 22, 2013 | TJ Keitt

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Asia Pacific Carrier Ethernet Services, Q4 2013

    The Seven Providers That Matter Most And How They Stack Up
    November 6, 2013 | Clement Teo

    In Forrester's 22-criteria evaluation of carrier Ethernet vendors, we identified and qualified seven global and regional service providers that offer unmanaged site-to-site carrier Ethernet...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Telstra Global Is An Emerging Network Services Option In Selected Asian Hubs

    July 9, 2013 | Clement Teo

    Organizations entering Asia Pacific or expanding their activities in the region have several options when it comes to network connectivity services. This report provides a brief overview of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Tata Communications Emerges As A Leading Connectivity Provider In Asia Pacific

    July 9, 2013 | Clement Teo

    Organizations seeking connectivity services into emerging Asian markets such as India should consider Tata Communications. The service provider has built an impressive global network that ranges...

  • For Sourcing & Vendor Management Professionals

    Report

    Report RFP Template For MPLS IP VPN Services

    June 20, 2013 | Brownlee Thomas, Ph.D.

    This template is intended to help you build a request for proposal (RFP) for multiprotocol label switching (MPLS) IP VPN services. It should be treated as a starting point only, to be tailored to...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Managed Global MPLS Services, Q1 2013

    Customers Have A Range Of Strong Options In This Mature Service Category
    March 27, 2013 | Brownlee Thomas, Ph.D.

    In Forrester's 55-criteria evaluation of facilities-based managed global MPLS service providers, we identified and qualified 11 global network operators that offer networking services to...

  • For CIO Professionals

    Report

    Report Voice And Messaging Are Not Dead

    Prepare For The Implications Of Over-The-Top Communications
    January 16, 2013 | Dan Bieler

    Telecom carriers' core revenue base, voice and messaging, is under attack from the over-the-top (OTT) business model. Given the financial importance of voice and messaging revenues for carriers,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Predictions 2013: Enterprise Telecom And Mobility Challenges And Opportunities

    Mobility And Video Are Now Embedded, Social To Follow
    December 18, 2012 | Brownlee Thomas, Ph.D.

    Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Future Of Telecommunications And Mobility Sourcing

    November 30, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

  • For CIO Professionals

    Report

    Report The Future Of Over-The-Top Services

    As Carriers Move To Embrace OTT, Enterprises Will Benefit
    October 19, 2012 | Dan Bieler

    Over the top (OTT), the network-agnostic delivery of digital services, marks an important shift in the delivery and consumption of information and communications technology (ICT) services. OTT...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

    June 6, 2012 | Brownlee Thomas, Ph.D.

    Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...

  • For Application Development & Delivery Professionals

    Report

    Report HEROes Are Using Skype — Embrace It

    How To Manage Public UC Based On Skype And Mitigate Risk
    February 7, 2012 | Art Schoeller

    Infrastructure and operations (I&O) professionals who manage unified communications (UC) must decide how to incorporate public connections based on Skype software. HEROes in today's enterprises...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Communications Service Providers Sharpen Their Game To Deliver Global UC Services

    Global Firms Will Want Multiple Service Models For Unified Communications
    December 6, 2011 | Brownlee Thomas, Ph.D.

    If you haven't done so yet, defining a global strategy for sourcing unified communications (UC) services should top your H1 2012 to-do list. UC will hit mainstream adoption by large multinational...

  • For CIO Professionals

    Report

    Report The Future Of Telecom: Strategies To Move Off The Endangered Species List

    December 2, 2011 | Dan Bieler

    Telcos are an endangered species; their traditional business model has come undone, and many operators face a downward revenue/earnings/investment spiral. The classic telco position is eroding due...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Accelerate Your Videoconferencing Strategy With Managed Services

    November 21, 2011 | Brownlee Thomas, Ph.D., Philipp Karcher

    IT departments tasked with managing their firm's video estate face rising levels of complexity with the emergence of high-end telepresence solutions. Business stakeholders are demanding support for...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Defining A Global Sourcing Strategy For Unified Communications Is An Iterative Process

    August 26, 2011 | Brownlee Thomas, Ph.D.

    Most global firms with distributed international operations will implement unified communications (UC) solutions gradually over the next three to five years. During the past two years, Forrester...

  • For Sourcing & Vendor Management Professionals

    Report

    Report How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

    Build FMC Into Your Unified Communications Sourcing Strategy
    July 14, 2011 | Brownlee Thomas, Ph.D.

    The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them...

  • For Sourcing & Vendor Management Professionals

    Report

    Report BT's Early FMC Experiences Lead To Flexible Offers For MNCs

    Multiflavor Options Build On BT's Ribbit Platform And Technology Partnerships
    May 26, 2011 | Brownlee Thomas, Ph.D.

    BT was a pioneer of fixed-mobile convergence (FMC), launching the first commercial offer in the UK in 2005 for consumers and small business. At the root of BT's early market leadership for FMC...

  • For Infrastructure & Operations Professionals

    Report

    Report Microsoft Bets Big On Skype's P2P Network

    Microsoft Has The Opportunity To Launch Profitable Enterprise Services
    May 13, 2011 | Henry Dewing

    Vendor strategists across the technology industry have been consumed by the Microsoft acquisition of Skype since the announcement earlier this week. During this time, we've talked to strategists...

  • For B2C Marketing Professionals

    Report

    Report Microsoft Bets Big On Skype

    Redmond Will See Little Revenue, But Integrating Skype Will Bolster Products
    May 11, 2011 | Charles S. Golvin

    Microsoft announced its decision to purchase voice over IP (VoIP) innovator Skype for a jaw-dropping $8.5 billion, acquiring 660 million users around the world — though barely 1% of these are...

  • For Infrastructure & Operations Professionals

    Report

    Report Preparing For Uneven Corporate Adoption Of Video Communications

    Video-As-A-Service Will Accelerate Video Into The Business Mainstream
    May 9, 2011 | Henry Dewing

    Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Pros And Cons Of Free Solutions In Desktop Videoconferencing

    It Empowers The Workforce, But Puts Pressure On Security And Risk
    May 6, 2011 | Lutz Peichert

    Clients often ask Forrester why they should pay for desktop video solutions when there are free consumer market solutions that could be available to everyone in the organization. This is a valid...