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  • Telecommunications Expense & Inventory Management

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  • For Sourcing & Vendor Management Professionals

    Report

    Report Best Practices: Sourcing Telecommunications Services In Asia Pacific

    January 3, 2014 | Clement Teo

    Sourcing and vendor management (SVM) professionals in Asia Pacific who are responsible for telecom and mobility (T&M) services at their organizations face three main challenges: lower than...

  • For Sourcing & Vendor Management Professionals

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    Report FAQ's About Telecom Expense Management

    November 1, 2013 | Brownlee Thomas, Ph.D.

    Forrester clients often ask us questions about how to optimize the management of their firm's spending on telecom and mobility technologies and services, a problem that can be addressed by telecom...

  • For Infrastructure & Operations Professionals

    Report

    Report RFP Template For Telecom Expense Management Solutions

    October 27, 2011 | Onica King

    This template is intended to provide a starting point for deciding which sections to include in an RFP for telecom expense management (TEM) support tools and implementation services. I&O...

  • For Infrastructure & Operations Professionals

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    Report Telecom Expense Management Vendor Selection Tool, Q3 2011

    This is Part 2 of 2 in the TEM Vendor Overview Series
    October 13, 2011 | Onica King

    The ability to support and secure multiple device endpoints per user escalates to the point where mobile device management will be a required service within the TEM offering. Look for vendor...

  • For Infrastructure & Operations Professionals

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    Report Think Strategically When Implementing Telecom Expense Management Solutions

    June 22, 2011 | Onica King

    Growing pressure to quickly control mobile communication environments and capture immediate cost management means that telecom expense management (TEM) strategies often sacrifice long-term...

  • For Infrastructure & Operations Professionals

    Report

    Report Telecom Expense Management (TEM) Vendor Selection Checklist

    April 18, 2011 | Onica King

    The TEM solutions landscape consists of large numbers of vendors with a varying degree of functionality, leaving infrastructure and operations professionals with a dizzying array of choices when...

  • For Infrastructure & Operations Professionals

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    Report Follow Four Steps To Broaden The Scope Of Your Telecom Expense Management Solutions

    I&O Execs Can Move From Tactical To Strategic TEM Deployments To Increase Efficiency And Avoid Costs
    April 18, 2011 | Onica King

    It's time for I&O execs to explore telecom expense management (TEM). At its onset, TEM offered a very tactical value proposition. It was all about auditing the organization's wire-line invoices to...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Achieving A Global Telecom Services Deal That Fits Today's And Tomorrow's Requirements

    March 22, 2010 | Brownlee Thomas, Ph.D.

    Companies with distributed operations need telecom services deals to help them meet their immediate and longer-term technology requirements and changing business goals. As a result, enterprise IT...

  • For Infrastructure & Operations Professionals

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    Report Market Overview: Telecom Expense Management

    From Bill Validation To Strategic Supply Chain Management
    December 9, 2009 | Phil Sayer, Onica King

    The telecom expense management (TEM) market has changed considerably over the past two years. Market consolidation continues as weaker players either folded or were acquired. Almost all providers...

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™ For Infrastructure & Operations Professionals: Cloud Computing, Q3 2009

    As Much Diversity Of Maturity Across Categories As Confusion Among Them
    October 2, 2009 | James Staten

    The No. 1 challenge in cloud computing today is determining what it really is. What categories of services exist within the definition and business model, and how ready are these options for...

  • For Infrastructure & Operations Professionals

    Report

    Report Q&A: The Value Of TEM Solutions In A Recession

    Telecom Expense Management Cuts Costs In Challenging Economic Times
    August 28, 2009 | Phil Sayer, Onica King

    Telecom expense management (TEM) solutions aren't new, but with IT budgets and headcount under the microscope they are getting more attention as organizations look for quick wins and to gain...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Getting The Most Out Of Telecom Expense And Inventory Management Suppliers

    July 15, 2008 | Lisa Pierce

    Sourcing teams that optimize the benefits they obtain from implementing strong telecommunications expense and inventory management (TEIM) practices have a clear understanding of the benefits they...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Checklist For Evaluating Telecom Expense And Inventory Management Suppliers

    October 23, 2007 | Lisa Pierce

    First-order Evaluation Criteria (core factors that will help clients winnow out providers that don't have the requisite capabilities) and Second-order Evaluation Criteria (factors that can help...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Insights: BSS/OSS For Communications Service Providers, Q3 2007

    October 5, 2007 | Michele Pelino

    As communications service providers transition their networks to address emerging customer requirements for new types of multimedia services and applications, there is a lot of uncertainty...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Selecting A Telecom Expense And Inventory Management Supplier

    Use Forrester's Tiered Evaluation Criteria To Narrow The Supplier Field
    September 14, 2007 | Lisa Pierce

    Telecom expense and inventory management (TEIM) suppliers offer products and services designed to save companies money and improve their ongoing operational efficiency. Literally hundreds of...

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