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  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2B Commerce Suites, Q1 2017

    The 11 Providers That Matter Most And How They Stack Up
    March 24, 2017 | Andy Hoar, Anjali Yakkundi

    In our 35-criteria evaluation of B2B commerce suite providers, we identified the 11 most significant vendors — Apttus, CloudCraze, Episerver, IBM, Insite Software, Intershop, Magento, Oracle...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: B2C Commerce Suites, Q1 2017

    The 13 Providers That Matter Most And How They Stack Up
    March 24, 2017 | Anjali Yakkundi, Andy Hoar

    In our 29-criteria evaluation of B2C commerce suite providers, we identified the 13 most significant vendors — commercetools, Digital River, Elastic Path, Episerver, IBM, Intershop, Kibo, Magento,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Omnichannel Requires Scoring A Trifecta With Technology Solutions

    Tools And Technology: The Omnichannel Commerce Playbook
    January 30, 2017 | Brendan Witcher, Claudia Tajima

    In today's "anywhere, anytime" commerce, eBusiness professionals race to fully modernize their commerce systems but are coming to terms with the fact that omnichannel is far more complex than...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Identify And Evaluate Technology Partners To Streamline Global Expansion

    Tools And Technology: The eCommerce Globalization Playbook
    December 9, 2016 | Lily Varon

    Your mandate is to take your eCommerce brand global. So what's next? Once you've mapped out a comprehensive international strategy, you're ready to determine which tools and technologies will set...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: Product Information Management Solutions, Q4 2016

    The 10 Providers That Matter Most And How They Stack Up
    December 5, 2016 | Fiona Swerdlow, Nasry Angel

    In our 28-criteria evaluation of product information management (PIM) providers, we identified the 10 most significant — ADAM Software, Agility Multichannel, Contentserv, EnterWorks, IBM,...

  • For Application Development & Delivery Professionals

    Report

    Report Content And Commerce Technology: Traditional Marriage Dynamics Don't Apply Anymore

    Options To Support The Integration Of Marketing And Buying Experiences Are Evolving
    November 7, 2016 | Mark Grannan

    Technology, marketing, and commerce groups often operating in silos leads to separate technology solutions for brand content and transactions. The resulting fragmented digital presence confuses the...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Digital Experience Platform Technologies, Q3 2016

    Landscape: The Digital Experience Delivery Playbook
    September 13, 2016 | Mark Grannan

    Organizations face an expanding ecosystem of technology supporting digital customer experiences, but they're falling behind on using the technology to provide great experiences. Application...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Four Strategies To Bridge The eCommerce Enterprise Application Gap

    Practical Steps To Prepare Your Enterprise Backbone For Digital Business
    July 19, 2016 | George Lawrie

    In the past few years, firms have spent heavily on customer experience, but in many cases have failed to adapt their core systems to new trading conditions. Their legacy supply chain and inventory...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Forrester Wave™: Omnichannel Order Management, Q3 2016

    The Nine OMS Providers That Matter Most For Omnichannel Retail And How They Stack Up
    July 12, 2016 | Brendan Witcher, Adam Silverman

    In Forrester's 40-criteria evaluation of omnichannel order management (OMS) vendors, we identified the nine most significant software providers in the category — Aptos, IBM, Jagged Peak, Kibo,...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Building The Business Case For Omnichannel In Retail

    Business Case: The Omnichannel Commerce Playbook
    July 11, 2016 | Brendan Witcher

    To meet customer demand for new fulfillment options, eBusiness leaders are prioritizing omnichannel fulfillment projects. To lead these expensive, high-visibility initiatives, they must build...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Islamic Banking Platforms

    Use Off-The-Shelf Islamic Banking Platforms To Increase Your Bank's Competitiveness
    July 6, 2016 | Jost Hoppermann

    Islamic banks are a significant and growing part of the banking landscape, with many unique or specific requirements that affect technology considerations. Just like conventional banks, however,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Digital Experience Platforms

    Three Classes Of Vendors Tackle The Multichannel Experience Mandate

    Application development and delivery (AD&D) professionals need an array of software to create and manage the digital experience (DX). They must evaluate, implement, integrate, and build front-end...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Breakout Vendors: Retail eBusiness

    Look For Partners That Support The Customer Experience Cost-Effectively
    May 10, 2016 | Sucharita Mulpuru

    Retail eBusiness executives are constantly bombarded with technology companies offering new and purportedly innovative solutions. To answer the question "Which companies in the retail solution...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Digital Platform Engineering Services, Q2 2016

    The Seven Vendors That Matter Most And How They Stack Up
    April 22, 2016 | Nate Fleming, John McCarthy

    In our 15-criteria evaluation of digital platform engineering services (DPES) firms, we identified seven vendors making inroads in this emerging business technology services market — EPAM Systems,...

  • For Application Development & Delivery Professionals

    Report

    Report An Introduction To Digital Core Banking

    Avoid The Potemkin Effect And Ease Your Banking Platform Transformation
    April 18, 2016 | Jost Hoppermann

    Banks need to digitize the way they do business to remain competitive. Their application development and delivery (AD&D) teams must update their application landscapes to support this digital...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: Key Tech Trends That Serve Up Next-Gen Commerce

    April 8, 2016 | Brendan Witcher

    Meeting the ever-changing expectations of today's retail customer is a challenge, and eBusiness pros are forced to regularly ask, "What technologies do I need to care about today?" and "Am I using...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report The Five Key Success Factors Of Every eBusiness

    Strategic Plan: The Retail eCommerce Playbook
    March 21, 2016 | Sucharita Mulpuru

    Successful organizations are largely driven by the right people, the right organizational structure, and an innovative idea for selling online that often leverages brick-and-mortar stores. In the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report TechRadar™: Mobile Commerce, Q1 2016

    Tools And Technology: The Mobile eBusiness Playbook
    March 14, 2016 | Julie A. Ask, Jennifer Wise

    Mobile has moved beyond its designation as a channel to a full-blown catalyst for digital business transformation. Mobile moments are the new battleground to win, serve and retain customers. With...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: It's Time To Bet On Midmarket Commerce Tech

    The MarketLive, Shopatron, And Fiverun Acquisitions Underscore The Growing Consolidation In Midmarket Commerce Technology
    March 3, 2016 | Adam Silverman

    In November of 2015 and January of 2016, Vista Equity Partners acquired Shopatron, MarketLive, and Fiverun, and merged these organizations into a single entity called Kibo. This merger highlights...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report 2016 Commerce Technology Investment Trends: Omnichannel

    February 16, 2016 | Brendan Witcher

    For the majority of retailers, the phenomenal growth in online revenues, mobile adoption, omnichannel shopping, and online profitability are translating into strong business cases for significant...

  • For CIO Professionals

    Report

    Report Redefine IBM's Role In Your BT Strategy

    IBM Is A Great BT Partner If You Have Complexity Of Systems Or Complexity Of Tech Requirements
    February 9, 2016 | Andrew Bartels

    IBM is a major player in the enterprise technology landscape. Like most large tech vendors, it is navigating the transition from information technology (IT) that underpins business operations to...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: Why You're Stuck With Content And Commerce Platforms For Now

    Balance eCommerce And Web Content Management Platforms To Serve The Digital Customer Experience
    February 4, 2016 | Clement Teo

    Most firms in Asia Pacific have discrete brand and commerce platforms, as they serve different objectives. But to delight empowered customers, firms must deliver exceptional customer experiences...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report It Takes A Village To Deliver World-Class B2B eCommerce

    Tools And Technology: The B2B eCommerce Playbook
    January 7, 2016 | Andy Hoar

    Producing an effective business-to-business (B2B) eCommerce technology strategy is like planning for a successful journey: You need a good map, a proper guide, and the right tools. In the age of...

  • For Application Development & Delivery Professionals

    Report

    Report Pricing Automation Reshapes Retail — Can You Keep Up?

    Technology Has Changed The Pricing Game For Retailers
    December 18, 2015 | George Lawrie

    The retail industry must rethink its approach to pricing. eCommerce giants are making millions of price changes each day as they capitalize on their vast computing capacity, sensing the ebb and...

  • For CIO Professionals

    Report

    Report CIOs: Use Your BT Agenda To Support eBusiness Strategy

    November 23, 2015 | Peter Burris

    Your firm's eBusiness executives are pressing for a new approach to technology management. They are among the first to realize that older approaches to tech management aren't working and offer...

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