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  • For Infrastructure & Operations Professionals

    Report Cloud Powers The New Connected Economy

    Vision: The Cloud Computing Playbook
    May 27, 2016 | Liz Herbert, Dave Bartoletti

    No longer a tactical solution, cloud is a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems, connecting employees, customers, partners, vendors, and...

  • For Infrastructure & Operations Professionals

    Report Quick Take: HPE Spins Its Services Unit To CSC

    May 26, 2016 | William Martorelli

    In a move that caught industry observers by surprise, Hewlett Packard Enterprise (HPE) announced plans to spin off its Enterprise Services unit and merge it with CSC to form a new, independent...

  • For eBusiness & Channel Strategy Professionals

    Report Case Study: How GameStop Is Fighting Disruption

    May 10, 2016 | Sucharita Mulpuru

    Like many companies in the physical media sector, video game retailers face disruption from mobile devices, digital distribution, and intense competition. This case study provides eBusiness...

  • For Customer Experience Professionals

    Report A Picture's Worth 1,000 CX Strategy Slides

    The Right Way To Illustrate Your Customer Experience Vision To Achieve Clarity And Buy-In
    May 5, 2016 | Deanna Laufer

    Firms build great customer experiences on solid strategies that people sharing a common vision execute. But most companies will find that their employees and executives lack a shared understanding...

  • For CIO Professionals

    Report Brief: Is Your Offshore Services Vendor Willing To Cannibalize Itself?

    Automation, The Cloud, And Short-Cycle Digital Projects Are Forcing A Shift In Business Models
    April 21, 2016 | Somak Roy

    The business technology (BT) agenda is increasing focus on infrastructure automation, the cloud, and digital projects with short contract cycles. The approaches underpinning offshore vendors'...

  • For CMO Professionals

    Report Brief: Digital Winners Know That More Is More

    Uber, Financial Services, And The End Of Zero-Sum Thinking
    April 19, 2016 | James L. McQuivey

    Uber is the most prominent proof that a new economic model has changed how businesses succeed. The model, based on positive-sum thinking, rejects the age-old assumption of scarcity. This brief...

  • For CIO Professionals

    Report The Fog Begins To Lift On Oracle's Cloud Shift

    A Progress Report On Oracle's Strategic Transformation And What It Means For CIOs' BT Strategy
    April 15, 2016 | Duncan Jones

    Does Oracle's progress in its move to the cloud earn it a major role in your business technology (BT) strategy, or should you reduce your dependence on it? Many CIOs tell us that Oracle is one of...

  • For Security & Risk Professionals

    Report Brief: FireEye Is Evolving Into An Enterprise Security Vendor

    Recent Acquisitions Indicate FireEye Is Ready To Advance Security Automation
    March 30, 2016 | Jeff Pollard, Joseph Blankenship

    FireEye's acquisition of automation specialist Invotas International comes just 10 days after its acquisition of threat intelligence specialist iSight Partners. With these and prior acquisitions,...

  • For eBusiness & Channel Strategy Professionals

    Report Globalize Your eBusiness Organization Structure

    Organization: The eCommerce Globalization Playbook
    March 22, 2016 | Martin Gill, Lily Varon

    The Internet has flattened the world, meaning many digital teams now have an international, if not global, mandate. With many markets suffering from poor domestic growth rates, eBusiness executives...

  • For CIO Professionals

    Report Digital Turns Technology Services On Its Head

    The Transformation Needs Of Customer-Obsessed Firms Redefine Technology Services Success
    February 25, 2016 | John C. McCarthy

    Digital technology in the hands of empowered customers is changing the organizational, process, skills, and technology design of the modern enterprise. This is, in turn, changing what they require...

  • For CIO Professionals

    Report 2016 Technology Imperatives For US Healthcare Payers

    Insurer CIOs Must Remove The Barriers To Customer Obsession
    February 24, 2016 | Kate McCarthy

    The age of the customer won't wait for healthcare payers. As employer customer numbers drop and individual consumer memberships grow, insurers must learn to articulate their value to these...

  • For Enterprise Architecture Professionals

    Report Drive Customer-Obsessed Strategies With A Formalized Business Architecture

    Business Impact: The Business Architecture Playbook
    February 23, 2016 | Gordon Barnett

    Today's shift in power to the customer puts new pressure on your strategic business technology (BT) decision-makers. BT strategy and investment decisions are becoming more complex; in addition to...

  • For Application Development & Delivery Professionals

    Report Quick Take: SAP Acquires Roambi, Opens New Chapter In Mobile BI

    February 17, 2016 | Martha Bennett, Boris Evelson

    On February 16, 2016, SAP announced the acquisition of the Roambi mobile business intelligence (BI) suite of solutions and its key assets. The deal leaves the market without any significant...

  • For CIO Professionals

    Report Customer-Obsessed Businesses Need Digital Ecosystems

    Landscape: The CIO Digital Business Transformation Playbook
    February 12, 2016 | Dan Bieler, Nigel Fenwick

    Digital businesses need digital ecosystems that support the continuous exchange of information and data to create value. CIOs must understand the complexity of digital ecosystems and learn to...

  • For CIO Professionals

    Report The Future Of Consulting Through 2020

    Digital Is Changing The Operating Model, Services, And Strategies Of Consulting Firms
    February 11, 2016 | Marc Cecere

    In a changing digital world defined by increasing customer empowerment, reusable assets, and software-as-a-service (SaaS), consulting will significantly change over the next five years. These...

  • For Enterprise Architecture Professionals

    Report Brief: Use Ecosystem Architecture To Analyze Business Model Disruption

    Comparing Uber's And Traditional Taxis' Business Model By What Customers Value
    February 9, 2016 | Henry Peyret

    Ecosystem architecture is an advanced business architecture technique that enterprise architect professionals can use to capture and understand the forces of change on a business ecosystem. This...

  • For Security & Risk Professionals

    Report Quick Take: FireEye Acquires iSight Partners

    Deal Bolsters FireEye But Comes With Certain Customer Caveats
    January 22, 2016 | Joseph Blankenship, Jeff Pollard

    FireEye announced on January 20 the acquisition of threat intelligence vendor iSight Partners for $200 million, giving the antimalware vendor an entry into the crowded threat intelligence market....

  • For Infrastructure & Operations Professionals

    Report Brief: Top 10 Facts Every I&O Pro Should Know About Cloud Economics

    All Business Runs On Money, But This Money Is Different
    January 7, 2016 | Sophia I. Vargas, Lauren E. Nelson

    Cloud's economic model is truly unique. It extends beyond basic variability and dictates how your cloud provider frames its services. Whether a cloud skeptic following a cloud-first mandate or one...

  • For eBusiness & Channel Strategy Professionals

    Report How To Embrace New Digital Business Models

    Capitalize On New Opportunities Before Your Competitors Do
    January 7, 2016 | Julie A. Ask, Martin Gill

    Digital technology has changed and will continue to change how your business makes money. What is new today is the unprecedented pace of change created by a combination of mobile, digital, and...

  • For eBusiness & Channel Strategy Professionals

    Report Financial Services Firms Flirt With Startups

    Digital Executives Must Choose To Build, Partner, Or Buy
    January 5, 2016 | Oliwia Berdak

    The digital disruption of retail financial services has entered a new phase. Software-driven startups like LendingClub and TransferWise are growing rapidly and achieving billion-dollar valuations...

  • For eBusiness & Channel Strategy Professionals

    Report Write A Digital Business Strategic Plan That People Actually Read

    Strategic Plan: The Digital Business Transformation Playbook
    December 21, 2015 | Martin Gill

    Ready to craft your digital business transformation strategy? A hundred-page Word document to land on your CEO's desk, right? Think again. The digital business landscape is in constant flux, and in...

  • For Customer Insights Professionals

    Report Brief: Drive More Value From Customer Insights

    Why CI Teams Must Market Themselves Effectively
    December 10, 2015 | Cinny Little

    Companies have invested in people and technology, but many customer insights (CI) teams struggle to use data for insights that actually drive measureable business outcomes. This report provides CI...

  • For Sourcing & Vendor Management Professionals

    Report What Does It Cost To Source A Mobile App?

    Skill Level, Location, And App Complexity Drive The Cost Of Assembling Mobile IDEA Teams
    December 8, 2015 | Liz Herbert, Jeffrey S. Hammond

    Mobile projects are everywhere as leading application development and delivery (AD&D) pros race to build better ways to engage employees, partners, and customers. Development leaders often struggle...

  • For eBusiness & Channel Strategy Professionals

    Report Building A Mobile Business Case: It's A Steep Climb

    Business Case: The Mobile eBusiness Playbook
    November 24, 2015 | Julie A. Ask, Jeffrey S. Hammond

    Mobile used to be cheap. It isn't anymore. The days of a mobile-optimized website or app replicating the functionality of your website driving impressive returns is long gone. Moreover, the cost of...

  • For Customer Experience Professionals

    Report Anchor Your CX Strategy In Customer Understanding

    November 24, 2015 | Deanna Laufer

    Great customer experiences stem from a company's deep understanding of its customers' motivations, goals, and behavior. This understanding is fundamental to breaking the cycle of asking and...

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