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  • Report Predictions 2017: The CX Quality Split

    An Elite Few Brands Will Break Away
    October 31, 2016 | David Truog, Allegra Burnette, Tony Costa

    The Customer Experience Index (CX Index™) leaders of 2015 barely improved in 2016, even as brands that had lagged behind caught up significantly. Does this herald a leveling out in 2017, with...

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