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  • Project Management Office (PMO)

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  • For Customer Experience Professionals

    Report

    Report Five Ways Service Providers Help Improve Customer Experience Management

    How CX Professionals Can Successfully Leverage Their Business' Outsourced CX Projects
    September 14, 2016 | TJ Keitt

    Businesses depend on consultancies, agencies, and tech services firms to design, develop, and deliver customer experiences. These interactions, irrespective of length or scope, should leave...

  • For Enterprise Architecture Professionals

    Report

    Report Increase Your Value: Become The Modern, Agile PMO

    Organization: The Strategic Portfolio Management Playbook
    August 26, 2016 | Margo Visitacion

    Responding to the demand for high-quality customer experience, firms are pervasively adopting Agile and taking on more initiatives. Unfortunately, when these digital initiatives scale, the lack of...

  • For Enterprise Architecture Professionals

    Report

    Report The Agile Planning Ecosystem Takes Center Stage

    Landscape: The Strategic Portfolio Management Playbook

    Customer obsession demands agility in both strategic planning and execution. Delivering on those strategies in fast-paced business environments requires systematic thinking that affects funding...

  • For CIO Professionals

    Report

    Report CIOs: Structure Your Tech Management Roles To Balance Local And Enterprise Capabilities

    The First In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities
    July 7, 2014 | Marc Cecere

    Many CIOs struggle with this question: Which processes, technologies, organizations, and competencies should be common across the organization (i.e., enterprise), and which should be specific to a...

  • For Enterprise Architecture Professionals

    Report

    Report PMOs In The Age Of The Customer

    Designing The Strategy That Gets You There
    May 28, 2014 | Margo Visitacion

    Internally facing project management offices (PMOs) that support technology management can easily lose sight of the fact that they play a critical role in delivering products and services to their...

  • For Application Development & Delivery Professionals

    Report

    Report Next-Generation Portfolio Management: Strategic, Lean, And Delivery-Enabled

    May 13, 2013 | Margo Visitacion

    Before IT can transition to business technology (BT) and become an effective partner with the business, the two groups of leaders must completely rethink the way they plan and execute — and...

  • For Application Development & Delivery Professionals

    Report

    Report PMOs: Stop Being The Office Of "No"

    What Business And IT Can Learn From Each Other To Work More Effectively
    November 11, 2011 | Margo Visitacion

    Project management offices (PMOs) fail far too often: 50% fail within two years, primarily due to a lack of executive support and the PMO's failure to deliver real value. Prevent this outcome by...

  • For Application Development & Delivery Professionals

    Report

    Report The PMO In An Agile World: Can't We All Just Get Along?

    August 3, 2011 | Margo Visitacion

    Much has been written about the benefits of Agile development, and it has been proven that Agile development teams consistently deliver higher-quality applications faster than those that follow...

  • For Application Development & Delivery Professionals

    Report

    Report The State Of The PMO In 2011

    Challenges Breed Opportunities
    August 3, 2011 | Margo Visitacion

    Forrester Research and the Project Management Institute (PMI) recently hosted a survey regarding the state of the project management office (PMO) in 2011. The survey garnered 693 respondents, and...

  • For Application Development & Delivery Professionals

    Report

    Report Dual Project Managers: Dream Team Or Two-Headed Monster?

    Forrester's AD&D Community Weighs In On Projects With Multiple Project Managers
    July 6, 2011 | Mary Gerush

    Over the past few months, we reached out to The Forrester Community For Application Development & Delivery Professionals to find out if a project can succeed with more than one project manager...

  • For CIO Professionals

    Report

    Report Why Apps, Infrastructure, And PMO Roles Fail

    Part 2 Of A Three-Part Series On Why Key IT Roles Failed
    June 2, 2011 | Marc Cecere

    There are a number of roles in IT that can significantly change the organization for good or bad. Through a combination of surveys, interviews, and consulting engagements, we gathered in-depth...

  • For Enterprise Architecture Professionals

    Report

    Report EA-PMO Partnership Cultivates Innovation Opportunities

    April 21, 2011 | Alex Cullen

    The next-generation project management office (PMO) adds to the traditional PMO skill set of managing demand, providing oversight, and ensuring compliance by innovating through new practices and...

  • For Application Development & Delivery Professionals

    Report

    Report Are You Ready To Transform Your PMO?

    Tackling Today's Challenges To Prepare For Tomorrow
    April 8, 2011 | Margo Visitacion

    As the economy continues to recover, firms are looking at how to prepare for growth while maintaining a lean approach. Because of this, project management offices (PMOs) are continually evolving...

  • For Enterprise Architecture Professionals

    Report

    Report Business Architecture Is A Catalyst For The Evolving PMO

    Business Architecture Knowledge Enhances PMO Value
    December 20, 2010 | Tim DeGennaro

    Project portfolio management (PPM) is a recognized best practice for increasing businesses' return on their IT spend. With their in-depth understanding of the firm's operating model and their...

  • For Application Development & Delivery Professionals

    Report

    Report Involve Your PMO To Find The Right Match For Innovation Opportunities

    November 11, 2010 | Margo Visitacion

    Traditional project management offices (PMOs) manage demand for project work, provide oversight for large program implementations, and ensure compliance. The next-generation PMO, however, uses...

  • For Application Development & Delivery Professionals

    Report

    Report The Next-Generation PMO: The Latticed Model Enhances Enterprise IT Visibility

    April 9, 2010 | Margo Visitacion

    As mentioned in Forrester's October 16, 2009, "Making The Case For The Next-Generation PMO" report, traditional project management offices (PMOs) are moving beyond a traditional project-only focus...

  • For CIO Professionals

    Report

    Report The State Of The PMO

    Increased Strategic Focus Extends PMO Roles Across The Enterprise
    February 8, 2010 | Craig Symons

    In the fall of 2009, Forrester Research in partnership with the Program Management Office Specific Interest Group (PMOSIG) of the Project Management Institute conducted a survey of the PMOSIG...

  • For Application Development & Delivery Professionals

    Report

    Report Leverage PMO Skills To Build Program Management Competency

    December 31, 2009 | Margo Visitacion

    Programs may spawn dozens or hundreds of projects, each of which accomplishes a unit of work that is meaningful to the business and may take guidance from a project management office (PMO)....

  • For Application Development & Delivery Professionals

    Report

    Report Making The Case For The Next-Generation PMO

    Broader Visibility And Flexible Frameworks To Tackle More Work Without Killing The Budget
    October 16, 2009 | Margo Visitacion

    There isn't a business case for the "old school" project management office (PMO): We've tried it, and quite often it didn't work. Today's PMOs are under pressure to be business process change...

  • For CIO Professionals

    Report

    Report Inquiry Spotlight: The PMO, Q4 2008

    January 21, 2009 | Craig Symons

    Program management offices (PMOs) continue to evolve, taking on increasing responsibilities and widening their scope. To understand the nature of this evolution within Forrester clients, we sifted...

  • For CIO Professionals

    Report

    Report Measuring The Effectiveness Of Your PMO

    October 29, 2008 | Alex Cullen, Craig Symons

    Program management offices (PMOs) are too frequently viewed as IT management overhead, especially when they focus on portfolio governance and oversight, rather than management of individual...

  • For CIO Professionals

    Report

    Report IT Demand Management And The PMO

    The PMO Is Both Part Of And A Precursor To IT Demand Management
    October 10, 2008 | Bobby Cameron

    IT demand management (IT DM) is today's leading-edge practice for managing the relationship between IT and the business. It builds on the capabilities of the project/program/portfolio management...

  • For CIO Professionals

    Report

    Report So You Need To Sell The PMO

    Six Steps To Market Program Management Capability To The Business
    August 22, 2008 | Lewis Cardin

    Many CIOs struggle with getting the business to buy into the idea of paying for an IT program management office (PMO) — creating and sustaining an "indirect expense" function that, at first...

  • For CIO Professionals

    Report

    Report Improving The Perception Of IT Requires A Focus On Business Trust, Not Just Technology

    IT Demand Management Should Face Off Against The Business Organizations
    August 15, 2008 | Bobby Cameron

    CIOs are improving the way their business clients perceive the IT organization, mostly through actions that improve business' trust of IT — consistent IT processes and transparency of IT's...

  • For CIO Professionals

    Report

    Report The Building Blocks Of An Effective IT PMO

    August 6, 2008 | Lewis Cardin

    All but the smallest IT organizations need a portfolio management office (PMO). IT will always have more work in its list than it can work on, and, given the complex operating environment of most...