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• For CIO Professionals

  Report

  Report US Tech Market Outlook For 2017 And 2018: Mostly Sunny, With Clouds And Chance Of Rain

  Expect 4.8% To 5.2% Growth, With Cloud And The BT Agenda Driving Accelerated Rates In Software And Consulting Services

  May 8, 2017 | Andrew Bartels

  CIOs and other tech decision makers face a positive economic environment, but an uncertain political environment in 2017 and 2018. Growing consumer spending and business investment will keep CIOs...

• For CIO Professionals

  Report

  Report 2017 Tech Budget Benchmarks

  Use Our Benchmarks To Transform Your Tech Budget, Not Just Defend It

  March 28, 2017 | Andrew Bartels

  CIOs feel ambivalent about tech budget benchmarks. They need them to respond to CEO and CFO questions about tech spending levels, but they also know the top-line metrics don't really say much. This...

• For CIO Professionals

  Report

  Report US Government Sector Tech Spending Trends, 2017 To 2018

  Government CIOs Must Find Ways To Increase BT Spend Amid Tight Budgets

  February 8, 2017 | Andrew Bartels, Rick Parrish

  US federal, state, and local government CIOs are caught in a bind. The age of the customer is as real to them as it is to public companies. Government CIOs need to make investments in analytics,...

• For CIO Professionals

  Report

  Report The Global Tech Market Outlook For 2017 To 2018

  3% To 4% Growth As Forces Of Disruption Battle With Forces Of Continuity

  January 9, 2017 | Andrew Bartels, Nate Meneer

  2016 was a year of disruptions, both in the political world (Brexit, Trump's election) and in the technology world (cloud, artificial intelligence). CIOs will deal with those disruptions in 2017...

• For CIO Professionals

  Report

  Report 2017 US Tech Budgets: The Post-Election Outlook

  The US Tech Market Will Grow 4.3% In 2017

  December 7, 2016 | Andrew Bartels

  CIOs and their business partners prepare their tech budget plans based on their own business' strategy and requirements. In this updated US tech market forecast, we provide our post-election...

• For CIO Professionals

  Report

  Report 2016 To 2017 Latin American Tech Market Update

  Troubles Will Keep Tech Spending Down, Despite Rising Demand For Mobile And Cloud

  October 20, 2016 | Andrew Bartels

  The good times that CIOs and tech vendors in Brazil and other Latin American markets enjoyed in the first half of the decade have come crashing to an end. With these slowdowns lasting into 2017,...

• For CIO Professionals

  Report

  Report 2017 US Tech Budgets: The Outlook For Tech Spending Overall And By Industry

  Steady US Economic Growth And The BT Agenda Will Drive 5% Tech Market Growth In 2017

  October 17, 2016 | Andrew Bartels

  CIOs and their business partners prepare their tech budget plans based on their own businesses' strategy and requirements. Still, it can be useful to look at what other firms are doing, especially...

• For CIO Professionals

  Report

  Report The Midyear Global Tech Market Outlook For 2016 To 2017

  Slowing Economies And Cloud Constrict Tech Market Growth

  September 16, 2016 | Andrew Bartels

  CIOs in the middle of 2016 are facing the pull from their business partners to invest in new mobile, cloud, and analytical technologies to help their businesses grow and the push from CEOs and CFOs...

• For CIO Professionals

  Report

  Report Forrester's Tech Management Balanced Scorecard

  Performance Management: The Business Technology Agenda Playbook

  September 15, 2016 | Martha Bennett, Bobby Cameron

  Forrester developed its IT Balanced Scorecard for CIOs almost a decade ago, based on the original Balanced Scorecard framework proposed by Robert S. Kaplan and David P. Norton. In 2014, we updated...

• For CIO Professionals

  Report

  Report European Tech Market Outlook For 2016 To 2017

  Brexit And Sluggish Economies Will Lead To Stagnant Tech Demand

  July 13, 2016 | Andrew Bartels, Charlotte Wang

  After a surprisingly strong 2015 European tech market, CIOs in European countries need to prepare for a much more difficult 2016 and 2017. Despite the European Central Bank's stimulus and stronger...

• For CIO Professionals

  Report

  Report US Tech Market Outlook For 2016 And 2017: Cloud And Business Caution Will Slow Growth

  Cloud Reaches A Tipping Point In US Tech Budgets, Rippling Through All Categories

  May 6, 2016 | Andrew Bartels

  CIOs and other tech decision-makers will have to navigate conflicting positive and negative forces on their firms' tech spending in 2016 and 2017. On one hand, adoption of cloud is spreading to the...

• For Sourcing & Vendor Management Professionals

  Report

  Report Bring Your Applications Management Services Into Your Digital Future

  Harness AMS Spending To Support Digital Transformation

  April 5, 2016 | Bill Martorelli

  Customers continue to rely and spend heavily on application management services (AMS) available from outsourcing companies, but with relatively little direct business impact. How can clients get...

• For CIO Professionals

  Report

  Report The Canadian Tech Market Outlook For 2016 To 2017

  Canadian Tech Buyers Showed Signs Of Life In 2015, But That Will Fade In 2016

  March 21, 2016 | Andrew Bartels, Cheryl McKinnon

  CIOs in Canada must prepare to make important decisions to fast-track their adoption of cloud services and software-as-a-service (SaaS). While 2016 to 2017 promises to be a tumultuous period for...

• For CIO Professionals

  Report

  Report 2016 Tech Budget Benchmarks

  What You Need To Know About What Your Industry Peers Are Spending On Business And Information Technologies

  January 21, 2016 | Andrew Bartels

  Every year, CIOs look for tech budget benchmarks to defend tech spending levels to business partners and to help determine where their firm may be overspending or underspending on technology. In...

• For CIO Professionals

  Report

  Report 2016 US Tech Budgets: The Outlook For Tech Spending Overall And By Industry

  Where The BT Agenda Is Driving The Most Change

  November 17, 2015 | Andrew Bartels

  This is the time of year when CIOs and their business partners are preparing their 2016 tech budget plans. To help, this report provides our current forecast for the US tech market in aggregate, by...

• For CIO Professionals

  Report

  Report The Midyear Global Tech Market Outlook For 2015 To 2016

  Moderate Growth In Local Currencies Led By The BT Agenda, But A Decline In US Dollars

  August 31, 2015 | Andrew Bartels

  At the midyear point in 2015, CIOs in most countries are operating in tech markets with moderate growth of around 4% in local currencies, a bit weaker than what we projected in January 2015....

• For CIO Professionals

  Report

  Report European Tech Market Outlook, 2015 To 2016

  A Modest Improvement, Shadowed By A Strong Dollar

  August 10, 2015 | Andrew Bartels

  CIOs in European countries can look forward to a slightly better tech market in 2015 and 2016. The European tech market has shown signs of moderate but sustained growth of 4% to 5% in euros. Aided...

• For CIO Professionals

  Report

  Report How To Allocate And Charge Back Your Business Tech Expenses Without Screwing Up

  The Right And Wrong Ways To Assign MOOSE Tech Costs To The Business

  July 14, 2015 | Andrew Bartels, Eveline Oehrlich

  Reasonable and responsible spending on enterprise technology increasingly requires rational cost allocation schemes, and the shift toward the business technology (BT) agenda for winning, serving,...

• For Infrastructure & Operations Professionals

  Report

  Report The All-Digital Era Requires An Application Ecosystem

  Part 1 Of The New Service Management Taxonomy Series

  June 26, 2015 | Jean-Pierre Garbani

  For the past 10 years, infrastructure and operations (I&O) pros have considered the configuration management database (CMDB) and configuration management system (CMS) to be the linchpins of service...

• For CIO Professionals

  Report

  Report Tame Your Tech MOOSE Before The BT Agenda Makes It Bigger

  May 13, 2015 | Andrew Bartels, Phil Murphy

  Tech MOOSE is the 70% to 75% of a typical tech budget that goes to keep the lights on and the business running, even if there are no new projects. Keeping tech MOOSE under control and growing more...

• For CIO Professionals

  Report

  Report The Canadian Tech Market Outlook For 2015

  Canadian Firms Continue To Lag Behind Their US Counterparts In Both BT And IT Spending

  February 10, 2015 | Andrew Bartels, Cheryl McKinnon

  Canadian CIOs need to be more aggressive in pushing for tech spending increases in 2015. At a time when firms in the US are expanding technology expenditures — especially on business...

• For CIO Professionals

  Report

  Report Forrester's Data Can Help CIOs Defend And Improve Tech Budgets

  2014 To 2015 Tech Budget Benchmarks

  January 23, 2015 | Andrew Bartels

  CIOs often request tech budget benchmarks, and Forrester is once again providing these benchmarks using data from our Business Technographics® Global Budgets Survey. This report provides 2015...

• For CIO Professionals

  Report

  Report Predictions 2015: CIOs Accelerate The Business Technology Agenda

  November 10, 2014 | Pascal Matzke, Bobby Cameron

  In 2015, digital disruption will change the nature of competition, forcing firms to obsess about creating superior digital experiences across the entire customer life cycle. Many CIOs have the...

• For CIO Professionals

  Report

  Report US Tech Market Growth Remains Solid For 2014 And 2015

  The BT Agenda Will Be The Main Driver Of 5% To 6% Growth

  October 22, 2014 | Andrew Bartels

  So far, 2014 is turning out to be a relatively normal year for the US tech market, with growth in the 5% to 6% range. Unlike past years, we have not had to ratchet down our spring forecast due to...

• For Infrastructure & Operations Professionals

  Report

  Report Quick Take: BMC Software — A New Company With A Well-Known Name

  Will The New Executives, New Branding, And Diligent Focus On Customer Experience Be Enough To Retain And Win Customers?

  October 21, 2014 | Eveline Oehrlich, John Rakowski

  Last week, BMC Software held its global users' conference, BMC Engage. The event attracted over 800 BMC customers, 157 implementation and technology partners, 42 showcase booths, and 20 industry...